Mobile Social Media Exploding According to New Research
Has your business kept up with the growing mobile social media opportunities?
New research seems to show all roads leading to mobile. Whether we’re talking about Facebook, YouTube or the latest new toy, Snapchat—research shows that well-executed mobile strategies will offer the biggest payoff for marketers.
Here’s a summary of the latest research…
#1: Facebook Mobile is the Largest Source of Social Traffic
According to Shareaholic’s Social Media Traffic Report (October 2013), publishers saw average referral traffic from Facebook mobile grow 253% between September 2012 and September 2013!
There are two reasons for this. First, as of September 2013, 874 million people used Facebook’s mobile app, up by 45% from the year before. Second, smartphone use has reached critical mass here in the U.S. (53% of Americans are smartphone owners).
Mobile is a powerful source of social traffic.
We’ve talked about this before, but it’s important enough that it bears repeating. Your number-one priority at this point is to figure out how your Facebook marketing fits into your mobile strategy. Start by taking the following simple steps:
- Make sure your status updates are short and to the point. Long status updates will turn mobile users away (unless you’re Mari Smith!).
- Shorten your links using bit.ly or any other URL-shortening tool.
- You already know how important it is to use plenty of visual content on Facebook. However, it’s equally important that images are easy to understand. Some infographics that marketers post on Facebook are very difficult to see on a mobile screen.
#2: Geo-Targeting Puts Mobile on the Map
Perhaps the most exciting advance in mobile marketing is geo-targeting—being able to pinpoint the exact whereabouts of your customers so you can deliver relevant ads.
According to eMarketer, brands are extremely eager to make their ads more contextually relevant and so spending on geo-targeted ads is growing rapidly.
Marketers are eager to spend more money on geo-targeted ads.
Actionable Marketing Tips:
If you have a physical location, you should consider investing in geo-targeted ads as part of your mobile strategy.
Since most U.S. ad buyers are looking to make their dollars stretch, geo-targeting and couponing could be great opportunities to explore. With almost 100 million Americans redeeming digital coupons in 2012, there’s clearly a large and growing mobile user base that marketers can target better.
Consider a couponing strategy based on Foursquare or Facebook Places, and ensure that customers redeem at a high rate by offering something relevant and worthwhile.
#3: Snapchat and Instagram Gain Social Currency
Although Facebook remains the number-one photo-sharing site on the Internet, Snapchat is driving impressive photo-sharing traffic with 350 million photos per day!
A Pew Research survey found that 9% of cell phone owners now use Snapchat and 18% of cell phone owners use Instagram.
Photo sharing has become an essential part of the online social experience. Image source: iStockphoto
These numbers might seem small, but Snapchat and Instagram are relatively new platforms that have not been fully explored. Still, they’re growing at a rapid pace, represent real-time engagement and with the right approach could offer marketers big opportunities to reach new customers.
Actionable Marketing Tips:
Photo and video sharing have become an integral part of the online social experience. Here are some tips you could copy from pioneering marketers:
- Discounts—NYC-based yogurt shop 16 Handles ran a promotion using Snapchat. First, they asked customers to take a Snapchat image of themselves eating one of their yogurts on site and send it to the company’s Snapchat account. Then the company automatically sent a Snapchat image of a discount coupon back to the user’s account. Finally, the user would have to wait to open the snap containing the discount coupon until he or she was at the register and ready to redeem it, because once the image is opened it automatically deletes itself 10 seconds later.
- Events—Encourage your event attendees to take Snapchat pictures or videos from the event location and share them with their friends. This creates excitement and buzz as users share their experiences of your event among themselves.
- Share insider information—Send “leaked” images of your latest product or information to your most loyal customers to create excitement and interest around your brand (tip of the hat to Amy Birch at Social Media Today).
- Check out these additional tips for using Instagram.
#4: Use of Video for Marketing Is a Must!
Video is everywhere! It’s even in your customers’ pockets (or purses) in the form of mobile apps for Vine, Instagram, YouTube and more recently Snapchat (see #3 above).
In fact, a recent poll conducted by eMarketer found that 93% of marketers had used video for online marketing, sales or communications at some point in 2013, up from 81% in 2012. Falling costs of video production plus the elimination of barriers to video content distribution have made this trend possible.
Use video in your marketing, sales or communications.
Here’s an interesting narrative about the state of video in 2013.
Actionable Marketing Tips:
When developing your video strategy, think about where your customers are in the sales process (their “customer journey”) and then create several videos that align with the different stages:
- For brand awareness, you should have a video to introduce potential customers to your brand or service.
- When they decide that they want to know more about your brand, consider offering them a “solutions overview” video to address some of their challenges.
- Toward the end of the customer journey, you should have several product videos to demonstrate how your product works or what benefits it offers. Cisco makes over 1000 videos per year, just to make sure that their prospects understand the product throughout all phases of their customer journey.
#5: Social Media Skills Lacking
Social media is no longer optional for most organizations in the U.S. But there’s a problem—lack of training! A survey by Altimeter Group found that basic employee skills in social media use are seriously lacking.
Only 18% of those surveyed believed that employees have a good or very good understanding of social media or the organization’s social media policies. 61% of organizations have zero or ad hoc training programs for social media.
Untrained social media employees can cause significant problems for your business—for example, damage to your brand’s reputation, disclosure of confidential information and even regulatory or compliance violations.
Employees are not getting proper social media training.
Actionable Marketing Tips:
Here are some proven ways to train your employees in social media marketing:
- Define clear objectives for using social media.
- Establish safeguards to protect both employees and customers in relation to social media use; for example, a social style guide and a clear social media policy.
- Provide professional training to empower employees to use social media tools; for example, Social Media Marketing World is coming up in March 2014 and is a great opportunity to train your employees and managers.
Here are some more ideas for training your staff.
Over to You
What do you think? Which of these social trends will you adopt? Please share your thoughts in the comment box below.
