In this video I interview Frank Eliason regarding the connection between customer service and social media. Frank is now Senior Vice President of Social MediaĀ at Citigroup and is also known for his previousĀ role at Comcast.
Frank is a pioneer in using social media for customer service and in this video heĀ talks about what hasĀ changed over the last few years. He also shares tips for companies to improve customer support.
You'll find more takeaways below. Be sure to leave your comments after you watch the video.
Continue Reading about Why Social Media is Inseparable From Customer Service →