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  • Social Media Marketing WorldImprove your strategy & find your next big ideas—April 28-30DISCOVER WHAT YOU'VE BEEN MISSING

    Author: Casey Hibbard

    How One Man Used Social Media to Raise $91,000 for Charity

    March 2, 2010

    The Big 4-0. For most, turning 40 inspires something big.

    For Danny Brown, it wasn’t a sports car, Vegas trip or marathon run. He was inspired to set a different challenge for himself—to bring people together and raise money for worthy causes.  And the response was very unexpected...

    To celebrate his 40th, Brown and his wife spent a few days at Niagara Falls. Taking a break at a local café, they noticed an elderly woman come in by herself and order ice cream.

    Brown wondered about her story.

    After he and his wife headed home, Brown

    Continue Reading about How One Man Used Social Media to Raise $91,000 for Charity →

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    How IBM Uses Social Media to Spur Employee Innovation

    February 2, 2010

    "Be yourself."  It's one of the rules of social media. If you're blogging, tweeting or Facebooking for business, be real—or you won't be followed.

    Yet, how do you pull off "authentic" while maintaining the company brand message?

    It's tough enough for a small business. What if you're #2 on Business Week's best global brands list, with nearly 400,000 employees across 170 countries?

    At IBM, it's about losing control.

    "We don't have a corporate blog or a corporate Twitter ID because we want the 'IBMers' in aggregate to be the corporate

    Continue Reading about How IBM Uses Social Media to Spur Employee Innovation →

    Chicago Pizza Guy Creates Social Media ‘Domino’ Effect

    January 5, 2010

    When it comes to social media, it takes a lot to impress Amy Korin.

    Her resume includes digital strategy for global companies like Procter & Gamble, General Motors, Sun Microsystems and Zappos.

    But her local Domino's Pizza joint left her "completely shocked."

    On a rainy Sunday night, her Domino's Pizza order took an hour to arrive and then was the wrong pizza. She turned to Twitter to vent: "hardly any room for human error, but still a mistake."

    What followed went way beyond the mea culpa tweet increasingly more common in

    Continue Reading about Chicago Pizza Guy Creates Social Media ‘Domino’ Effect →

    Fun Social Media Promos Feed Souplantation Customer Frenzy

    December 1, 2009

    Imagine marveling at Peru's Machu Picchu ruins, and a guy nearby asks if you'll take his picture. But it's not just him; he's proudly holding a paper cutout of a smiling tomato.

    What, exactly, inspired this traveler to carry a cartoon tomato to one of the wonders of the world?

    In a word, fun.

    He's just one of nearly 140 people who vacationed with the tomato, named "Sweetie." These fans of the restaurant Souplantation, or Sweet Tomatoes in some markets, were enthusiastically participating in the chain's latest social media promotion,

    Continue Reading about Fun Social Media Promos Feed Souplantation Customer Frenzy →

    It Pays to Listen: Avaya’s $250K Twitter Sale

    November 12, 2009

    Avaya can hear you. Maybe you just praised the communications giant online – or took its name in vain. Whatever you said, it's on the company's radar.

    At a time when businesses are using social media to promote content and start discussions, Avaya has found that listening trumps talking.

    "We're listening to social media and responding," said Paul Dunay, Avaya's social media ringleader, who is global managing director of services and social media marketing.

    "There is no Tweet that goes unturned. No forum post that goes unturned where

    Continue Reading about It Pays to Listen: Avaya’s $250K Twitter Sale →

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