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  • Social Media Marketing WorldImprove your strategy & find your next big ideas—April 28-30DISCOVER WHAT YOU'VE BEEN MISSING

    Author: Casey Hibbard

    How Social Media Helped Cisco Shave $100,000+ Off a Product Launch

    August 30, 2010

    As early as 2008, networking giant Cisco was well along in its social media evolution.  Back then you could find the company on Facebook, Twitter and YouTube.

    Yet something was missing – the hard business case for social media.  Like most companies, Cisco knew it was benefiting from social media, but it couldn't prove it.

    The launch of a new router using only social media would provide the proof Cisco's marketers were seeking.

    Continue Reading about How Social Media Helped Cisco Shave $100,000+ Off a Product Launch →

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    How Microsoft Xbox Uses Twitter to Reduce Support Costs

    July 27, 2010

    For Microsoft's Xbox support team, there's no such thing as unwanted messages on Twitter – no matter how vulgar they may be.

    So why is a $58 billion company spending time listening to off-color tweets?

    Because "foul-mouthed tweens" just might be the first tip-off of a major service outage. Before any calls or emails come in, the support team can catch a tweet and get technical folks on the task.

    This article reveals how the Xbox team relies on Twitter to reduce support costs.

    Continue Reading about How Microsoft Xbox Uses Twitter to Reduce Support Costs →

    Social Media Smackdown: WWE Headlocks Social Media

    June 29, 2010

    Think you know what World Wrestling Entertainment (WWE) is all about? You might be surprised to read about WWE's emerging social media story.

    But first, it’s easy to pigeonhole WWE as fringe cable channel with a small group of die-hard fans, but you likely don’t know all the facts…

    WWE.com outperformed ABC.com, CBS.com, NBC.com, NASCAR.com, PerezHilton.com, NHL.com and UFC.com. More people attended Wrestlemania XXVI than the Super Bowl, held in the same stadium.

    “WWE” ranked #3 for most searches on Yahoo! in 2009, behind only Michael

    Continue Reading about Social Media Smackdown: WWE Headlocks Social Media →

    How Social Media Saved Lake Arrowhead When City Ad Budgets Ran Dry

    May 13, 2010

    Picturesque Lake Arrowhead, just 90 miles east of Los Angeles, has long been a peaceful refuge for celebrities, film executives and families. More than 120 movie studios have filmed here and the area hosts several big-draw events every year.

    Yet the lake community does NOT have a rock-star budget.

    With a small percentage of county tax dollars, the Lake Arrowhead Communities Chamber of Commerce must support two visitor centers, multiple events and promotion for the area.

    Continue Reading about How Social Media Saved Lake Arrowhead When City Ad Budgets Ran Dry →

    How LIVESTRONG Raised Millions to Fight Cancer Using Social Media

    April 13, 2010

    In 2004, a little yellow bracelet changed the cancer cause.

    The ubiquitous LIVESTRONG gel wristband, which sold for $1, adorned the wrists of cancer survivors, supporters and celebrities while uniting people around the world in the fight against the disease. If you haven’t worn one, you probably know someone who has.

    Simple and inexpensive, the bands created a community that crossed political, geographic, ethnic and age lines. And they brought in an estimated $70 million for the charity.

    Continue Reading about How LIVESTRONG Raised Millions to Fight Cancer Using Social Media →

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