How To Build a Content Strategy Using a Social Media Audit

social media how toDo you want to create a strong social media content strategy?

Are you looking for tools to help you analyze the content on your competitors’ social media profiles?

To create a content strategy that engages and motivates your audience, you need to do a comprehensive social media audit.

In this article I’ll share how to perform a social media audit to build a successful social media content strategy.

#1: Identify Your Competitors

Most businesses have already identified the main players in their industry by searching Google or social networks.

If you don’t already have a list of competitors at hand, just search for your site on SEMrush to see a list of related providers. SEMrush automatically sorts them by competition level based on how many common keywords the sites rank for in Google.

semrush comparison

Identify your competitors using SEMrush.

Once you’ve identified some potential competitors, the next step is to check out whether they’re active on social media. Simply visit their websites and search for social media icons, then visit those profiles. If they’re posting actively across social channels, add them to your list of competitors.

For this example, we’ll use Social Media Today and HubSpot as our target competitors, comparing them to Social Media Examiner‘s social presence.

#2: Establish Your Baselines

An inexpensive and powerful tool for social audits is TrueSocialMetrics.

To do a social audit, you’ll need to sign up for a small or medium account. A small account will allow you to track your site plus two competitors; with the medium account, you can track your site and up to nine competitors.

Start by adding your own site:

  1. Click on Settings on the top right.
  2. Click on Account.
  3. Create a new account.
  4. Click on Connect Twitter. Here, you’ll be asked to authorize app. Log into your own Twitter account and give TrueSocialMetrics access to Twitter’s API. Then enter your Twitter profile.

Follow the same steps for Facebook, Google+ and all of the other networks that you’d like to track.

Next, follow the steps on TrueSocialMetrics to create an account and add your competitors.

truesocialmetrics account set up

Create an account in TrueSocialMetrics to add your competitors.

Click on Metric for an overview of the account’s social activity for a predetermined time period.

truesocialmetrics report overview

An overview of what a report looks like for each of the sites over a specific time period.

Here’s what each metric means:

  • Conversation rate—How many conversations does each post generate? This may include comments on Facebook and Google+ and replies to a tweet.
  • Amplification rate—How often is the content reshared or retweeted?
  • Applause rate—How many people like each post? On Twitter it’s favorites, on Facebook it’s likes and on Google+ it’s the +1.

The next step is to export all of the charts and aggregate the data into a single spreadsheet. Unfortunately there’s no automatic way to do this, so you’ll have to enter it manually.

By looking at the data in your spreadsheet, you can use a variety of metrics to evaluate the social media performance of your site and compare it with your competitors’.

truesocialmetrics report comparison

Overview of competitive social metrics by social profile for Social Media Examiner, Social Media Today and HubSpot.

Twitter

In the example above, you can see that although Social Media Today posts four times more often than HubSpot and Social Media Examiner on Twitter, their conversation, amplification and applause rates are lower. When it comes to Twitter, the competitor to watch is HubSpot.

Facebook 

On Facebook, the Social Media Examiner page is by far the leader. It has at least 10 times more comments than the other pages, and higher numbers in all aspects.

Google+

The conversation rate on Google+ is the same across all three competitors, yet HubSpot is vastly superior in terms of amplification and applause rates.

#3: Find the Most Successful Content Shared Across Social Profiles

Next, you can do a deep dive into each social profile to identify the most successful content on each one.

  • Click on Analytics at the top.
  • Select your social profile on the top left.
  • Sort descending by comments, shares and favorites.
truesocialmetrics twitter diagnostic

Diagnostic report for Social Media Examiner’s Twitter profile.

Look at the data to get a sense of what strikes a chord with followers, resulting in more engagement. Use what you find to inform your content creation strategy for both your blog and social posts.

On Social Media Examiner’s Facebook page, the most shared post is very surprising.

truesocialmetrics facebook report

Diagnostic report for Social Media Examiner’s Facebook page.

So now we know that this audience loves tech humor!

On Social Media Examiner’s Facebook page, the most shared post is very surprising.

truesocialmetrics social media examiner facebook most popular post

Most popular post on Social Media Examiner’s Facebook page for February 2014.

For Google+, HubSpot’s most popular post for the month of February is an infographic about Google’s algorithm changes.

truesocialmetrics hubspot google plus most popular post

Most popular post for HubSpot’s Google+ fan page for February 2014.

When creating a Google+ content strategy, this shows you should consider allocating resources to creating visual content and infographics.

#4: Analyze Audience Engagement

Next, let’s look at the audience analysis for each of the social profiles.

Let’s start with HubSpot’s Google+ profile, since we know it’s the most successful. In this report, you can see the most engaged members of HubSpot’s Google+ audience.

truesocialmetrics hubspot google plus most engaged users report

HubSpot’s most engaged Google+ users for February 2014.

When creating an engagement strategy for your social profiles, this list can give you some people to add to your Google+ circles. Watch and interact with their content so you can lure them over to your own social profiles.

In addition, keep an eye out for your own most engaged audience members. Remember to thank them and share their content, too.

#5: Discover the Most Shared Blog Content

You can also analyze the success of blog content.

truesocialmetrics social media examiner most shared post report

Social Media Examiner’s most shared blog posts for February 2014.

From this list, we can see that Social Media Examiner’s audience is highly interested in comprehensive research and overall, big-picture trends.

Another interesting finding is that although their niche targets social media, a post about SEO had high engagement, indicating that their audience is interested in both social AND search.

Finally, one of the most popular posts is about social media tools. It has the highest number of favorites.

truesocialmetrics social media examiner most shared blog post for feburary

Social Media Examiner’s most shared post for February 2014.

If you do an ascending sort, you can see which posts had the least amount of shares and engagement. This helps you identify topics that people aren’t interested in, as well as guest writers who bring the least amount of engagement.

#6: Research Competitor Strategy

Don’t limit your audit to data gathered from TrueSocialMetrics. Make an in-person visit to all of your competitors’ profiles to note the overall strategy behind their social content.

Look into things like ratios of original to curated content, entertainment to industry-specific content and the most shared content.

#7: Perform Opportunity and Gap Analysis

After you’ve analyzed the social profiles of competitors, you can aggregate all of the information into an opportunity and gap analysis report.

istock opportunity image

Find opportunities for strategy when you analyze your competitors’ profiles. Image source: iStockPhoto.

Detail what your competitors are doing right and where they’re failing, which will reveal your biggest area of opportunity.

Here are a few takeaways to apply from the analysis we ran for this article.

  • HubSpot shows a lot of engagement on Twitter, including lots of retweets and conversations. Social Media Examiner could improve its performance on Twitter by increasing audience engagement.
  • Share humorous cartoons on Twitter, Google+ and Facebook. Three of the most popular posts across the competing sites are humorous cartoons.
  • Write and share more research and case studies on the blog.
  • Continue sharing content about SEO across social profiles.

#8: Create Your Social Media Marketing Strategy

With the data you’ve discovered, you’re now ready to create your own social marketing strategy!

istock strategy image

Let your audit data guide your strategy. Image source: iStockPhoto.

Now that you know what content is most and least successful across social channels, incorporate this into your content creation strategy. In addition, set target goals based on the benchmarks established by your competitive research.

In Conclusion

When you invest time into a comprehensive social media audit, your findings will provide a strong foundation for your social strategy.

After you put your strategy into motion, remember to regularly audit your site and your competitors’ in order to modify your strategy. Use what you learn to further capitalize on what works and improve your own weaknesses.

What are some other tools you’ve used for social media audits? What other information can be used from social audits to inform your social media strategy? Share your thoughts and comments below.

Images from iStockPhoto.

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About the Author, Marcela De Vivo

Marcela De Vivo is CEO of Gryffin.com, a boutique social media, SEO, and content marketing agency, blogs at The Alchemy, and specializes in Google Penalty Recovery and Link Building. Other posts by »




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  • http://entrebond.com Blake Schreckhise

    Wow thank you for such an in depth guide to building and maintaining a social media strategy! I will definitely be saving this for future use for a long time!

  • Marcela De Vivo

    Thanks Blake! Glad you enjoyed it!

  • JesseWojdylo

    Very well thought out article Marcela. You hit the nail on the head with almost every section. Before going into any content or social media marketing campaign there MUST be a strategy. The only way to be able to test this strategy is to see the results of the competition. Amazing work!

  • Slammy

    Great stuff! Can’t wait to put it to use!

  • Marcela De Vivo

    Thanks Jesse! I’m already importing that list you sent, stop by in a few days and have a look!

  • Marcela De Vivo

    Thanks Slammy! Let me know if you have any questions!

  • http://www.tayatech.com/ Kaluri Shankar

    The stuff in this article is really amazing and like an monster, As Blake said depth guide to build and maintain social media is really true.

    Marcela De Vivo – your article is very informative keep up the good work and keep posting.

  • AmandahBlackwell

    Nice tips!

    Analyze images and videos and see which ones performed the best. Were the images colorful and unique? Did they speak to your target audience? How about the videos? What’s the ‘sweet’ spot? One minute? One minute 30 seconds? Was there music?

    I’ll copy this post into Evernote so I can refer back to it. Thanks again.

  • Jason Russell

    I really like this one. Looking forward to putting it into practice!

  • http://marketingleap.net/ Marketing Leap

    Fantastic article! Have bookmarked for future reference.

  • Brian Clawson

    This was awesome! Anyone who does business online and is serious about uping their game should implement these strategies immediately!

  • Marcela De Vivo

    Thank you very much Kaluri!

  • Marcela De Vivo

    I will confess Amanda, until I started using TSM and analyzing this type of data, I was sharing the wrong kind of content. This makes a huge difference!

  • Marcela De Vivo

    Great! Let me know how it goes, and if you have any questions don’t hesitate to give me a holler on Twitter, Facebook or Google Plus!

  • Marcela De Vivo

    Glad you liked it!

  • Marcela De Vivo

    Thanks Brian! Let me know if you need help implementing this into your routine.

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  • Janet

    Brilliant thk u so much.

  • Sarah Russell

    Great article, thanks for posting. Although, i’m having trouble adding competitors for analysis in True social metrics as accounts like Twitter, Youtube require authorisation from the account holder. How did you get around this? Thanks Sarah







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