Volunteer at Social Media Marketing World 2020
Our team of “white shirt” volunteers are the heart and soul behind the networking, fun and service-centric energy at Social Media Marketing World.
If your primary goal is to attend the event, we strongly encourage you to take advantage of current discounted prices. You can always resell your ticket later or if we choose you as a volunteer we can refund your ticket. Go here to purchase your ticket.
Social Media Marketing World 2020 takes place in beautiful San Diego, California from Sunday, March 1 to Tuesday, March 3, 2020 at the San Diego Convention Center.
All-Access Volunteer: For your service of 15 to 20 hours on Sunday, March 1 through Tuesday, March 3, 2020, you will be gifted all the benefits of Social Media Marketing World, including access to ALL of our keynotes*, sessions*, and workshops* (an extra day of content). You also will receive session recordings and access to our amazing networking parties*.
Marketer Volunteer: For your service of 8 to 10 hours on Sunday, March 1 AND Monday, March 2, 2020, you will be gifted access to keynotes* and all sessions*. It does NOT include workshops, session recordings, or access to networking parties. Marketer Volunteers will not have any shifts on Tuesday, March 3, 2020.
*Once shift is complete or as duties allow. In many cases you will still be able to attend some (or even all) of the sessions you desire. We try to accommodate your preferences, but your volunteer duties do come first.
|Hours of Service||Varies||15-20 hours||8-12 hours|
|Days of Service||3 days – Hours will be split between Sunday (3/1), Monday (3/2) & Tuesday (3/3)||3 days – Hours will be split between Sunday (3/1), Monday (3/2) & Tuesday (3/3)||2 days – Hours will be split between Sunday (3/1) & Monday (3/2)|
|Pre-Event Training (Virtual)||Role Specific Training AND 3-4-hrs of Pre-Conference Online Training||3-4-hrs of Pre-Conference Online Training||1-2-hrs of Pre-Conference Online Training|
|Volunteer Kick-Off & On-Site Training||Saturday (2/29) from 9am to 6pm at the San Diego Convention Center (Lunch Provided)||Saturday (2/29) from 1pm to 6pm at the San Diego Convention Center||Saturday (2/29) from 1pm to 6pm at the San Diego Convention Center|
|Access ALL Sessions*||YES||YES||YES|
|Access Networking Plaza Stages*||YES||YES||YES|
|Recordings (keynotes, sessions, & workshops)||YES||YES||No|
|Meals||Lunch Saturday, Sunday, Monday and Tuesday||Lunch Sunday, Monday and Tuesday||Lunch Sunday and Monday ONLY|
|Exposure to the top leaders in the social media marketing industry||YES||YES||YES|
|Behind the scenes access to the Social Media Examiner team||YES||YES||YES|
|Expand your network of friends and potential business or employment opportunities||YES||YES||YES|
|Access to Private Volunteer Facebook Group||YES||YES||YES|
*Once shift is complete or as duties allow.
If you are selected as a volunteer, there are a few basic commitments we require. If you are unable to meet these requirements, we suggest you purchase a ticket and enjoy the event as an attendee.
Knowledge, Skills, and Abilities:
- Comfort with high public visibility. Outgoing personalities are a plus.
- Excellent communication and customer service skills.
- Events experience a plus.
- Personal awareness and emotional maturity.
- Availability: Saturday, February 29 1pm (9am for SMMW Leaders) until Tuesday, March 3 at 6pm (or Monday, March 2 at 9pm for Marketer Volunteers).
Before the Event
- Agree to Social Media Examiners’ Code of Conduct
- Agree to Social Media Examiner’s Terms of Service
- Read and Agree to Social Media Examiner’s Volunteer Agreement.
- Attend one of the pre-event online Staff Webinars, scheduled TBD.
- Attend staff training and kick-off on Saturday, February 29 from 1pm to 6pm (9am for Volunteer Leaders) at the San Diego Convention Center.
During the Event
You can expect to serve 15-20 hours (not including the training day for All-Access Volunteers) or 8-12 hours (split between Sunday and Monday, not including the training day) during the event. In many cases, you will still be able to attend some (or even all) of the sessions you desire. We try to accommodate your preferences, but your volunteer duties do come first.
Provide feedback following the event through our volunteer survey and/or email.
Volunteer Application Available – September 23, 2019
Volunteers Notified of Status – Within 2 weeks of completed application
Leadership Roles Announced – by December 1, 2019
Primary Roles Announced – Friday, January 24, 2020
Volunteer Schedules Shared – Monday, February 10, 2020
Pre-Event Online Training – TBD
Volunteer Kick-Off – Saturday, February 29, 2020
Event Days – Sunday, March 1 – Tuesday, March 3, 2020
Staff & Volunteer Pizza Party – Tuesday, March 3, 2020 at 6:30 pm
Volunteer Role Descriptions
Detailed role descriptions and training will be provided upon acceptance.
Welcome attendees to Social Media Marketing World, check-in and hand out name badges, conference bag and other “goodies.” Registration volunteers are highly energetic people who are excited to welcome and engage with attendees as they kick start their SMMW experience.
Registration Hours: Wednesday 7:45am – 8pm, Thursday, 6:15am – 8:30am (Includes breaks and meals, broken into 4 hour shifts)
Reports to: Registration Lead
Support session rooms by manning doors, checking badges, distributing handouts, while supporting attendee and speaker needs. Room Host volunteers enjoy working within a team to create a learning environment, strive on details, and will sit in the back of the room during the sessions.
Room Host Hours: Wednesday 11:00am-5:45pm, Thursday 9:45am – 5:00pm, Friday 9:30am – 4:30pm (Assigned by Day)
Reports to: Room Host Lead
The Networking Team volunteers staff the onsite Networking Embassy and help attendees make connections and find resources. Volunteers are expected to familiarize themselves with the event app(s), speakers and sponsors, attend pre-event networking training sessions, as well as, participate in pre-event social media networking groups, including the Networking Team Facebook Group. This is a high energy, outgoing role great for volunteers who love connecting people.
Networking Team Hours: Wednesday 7:00am – 10:00pm, Thursday 7:00am – 5:00pm, Friday 7:00am – 3:30pm (Shift times vary – You will not be able to attend all sessions in this role. You will need to be at your assignment in the Networking Plaza during all breaks including lunch and will then be able to rotate within the Networking Team to attend sessions.)
Reports to: SME Networking Coordinator and Networking Captains
Event Concierge volunteers are the smiles, energy and public facing “white shirts” attendees see around the venue and city. Tasks may include: badge checking, human “arrows,” directing guests into and out of the Keynote, line management, food monitoring, VIP services, guest support, cheering squad and more. An Event Concierge may have several different assignments within the course of a day. Please note that the Event Concierge requires extended periods of standing.
Event Concierge Hours: Day/Time Varies in 2-4 hour shifts
Reports to: Varies
Hotel Concierge volunteers help welcome guests as they arrive at the official Social Media Marketing World hotels. This is a great role for local volunteers who love making San Diego shine by recommending local attractions and directing guests to the San Diego Convention Center. Each hotel will have a SMMW Hotel Concierge desk within the lobby or other central location.
Hotel Concierge Hours: Wednesday 8:45am-8:30pm, Thursday 6:30am – 8:30pm (Broken into 2 or 4 hour shifts)
Reports to: SME Travel Coordinator
Create a “wow” experience by welcoming attendees to Social Media Marketing World at the airport. Airport greeters are highly energetic people who are excited to welcome and engage with attendees as they kick start their SMMW experience.
Airport Greeter Hours: Wednesday 8am – 7pm
Reports to: Airport Greeter Lead
Event “Can Do” Squad
Our “Can Do” squad are the runners, fillers and overall “make it happen crew” behind the scene. Tasks may include: filling in for no-show volunteers, changing linen, adjusting signs, running water/supplies as requests occur, organizing volunteer room and more. No task is too small or large for this team. This is a great role if you prefer to work behind the scene.
Event Squad Hours: Day/Time Varies in 2-4 hour shifts
Reports to: SME “Can Do” Lead
Evening Party Concierge
Evening Party Concierge volunteers are the smiles, energy and public facing “white shirts” attendees at the evening parties. Tasks may include: badge checking, human “arrows,” directing guests into and out of the venue, line management, VIP services, guest support, cheering squad and more. Please note that the Event Concierge requires extended periods of standing. Being an Event Party Concierge allows you to free up your daytime hours for learning.
Evening Party Concierge Hours: Wednesday 5pm – 11:30pm (Broken into 3.5 hour shifts, includes dinner and transportation), Thursday 7:30pm – 11:30pm (Broken into 2 hour shifts, includes transportation if needed)
Reports to: SME Evening Party Coordinator
Evening Party Transportation Concierge
Evening Party Transportation Concierge ride on the bus/shuttles between the San Diego Convention Center (or hotels) to the party venue. In addition to welcoming guests and answering questions, they help collect transportation statistics for the event team.
Evening Party Transportation Concierge Hours: Wednesday 6pm – 9pm
Reports to: SME Evening Party Coordinator
Give us your ideas! Do you have a talent or special gift that you’d like to share at SMMW20? Let us know.
We thank ALL of our volunteers, past, present and future, for their help and enthusiasm in making Social Media Marketing World great experiences for all!