Volunteer at Social Media Marketing World 2018

We are currently full staffed for Social Media Marketing World 2018. If you’d like to be notified when the 2019 volunteer application is available, please express your interest here.

Social Media Marketing World is proudly produced by the team at Social Media Examiner. We typically need just a few volunteers, so if you are hoping to attend the event we strongly encourage you to take advantage of current discounted prices. You can always resell your ticket later or if we choose you as a volunteer we can refund your ticket. Go here to purchase your ticket.

Volunteer Commitment

If you are selected as a volunteer, there are a few basic commitments we require. If you are unable to meet these requirements, we suggest you purchase a ticket and enjoy the event as an attendee.

Before the Event

E-sign Volunteer Agreement.
Attend one of the pre-event online Staff Webinars, scheduled for February 13th at 10am PT or February 15th at 12pm PT.
Attend staff training and kick-off on Tuesday, February 27 from 1pm to 6pm at the San Diego Convention Center

During the Event

You can expect to serve 15-20 hours (not including the training day) during the event. In many cases you will still be able to attend some (or even all) of the sessions you desire. We try to accommodate your preferences, but your volunteer duties do come first.

Post Event

Provide feedback following the event through our staff survey and/or email.

Duties and Responsibilities:

Knowledge, Skills, and Abilities:

Comfort with high public visibility. Outgoing personalities are a plus.
Excellent communication and customer service skills.
Events experience a plus.
Personal awareness and emotional maturity.
Flexibility.
Availability: Tuesday, February 27 1pm until Friday, March 2 at 6pm. We do have opportunities for single day volunteers, but preference will be given to those able to attend the entire event.

Benefits to You

Access to ALL event sessions, once shift is complete or as duties allow.
Access to conference breakfast and lunch on Thursday and Friday.
Access to the evening Networking Parties, once shift is complete.
Access to the event Recording Pass.
Exposure to the top leaders in the social media marketing industry.
Behind the scenes access to the Social Media Examiner team.
Expand your network of friends and potential business or employment opportunities.

Volunteer Role Descriptions

Detailed role descriptions and training will be provided upon acceptance.

Room Host Lead (Available to returning volunteers only. Requires video submission and interview.)

Role Description: Each of our 13 session rooms will have one Room Host Lead that will communicate directly with our staff team and the room Track Leader. Your role will be to manage a team of Room Hosts (2 to 6 people) that will watch traffic flow, check for name badges, distribute handouts, and more. As the Room Host Lead, you will be in charge of reporting the room statistics along with working closing with the Track Leader to support the speaker. Please note: You will only be able to attend sessions that are in your room.

Typical Room Host Lead Hours: Wednesday 11:00am-5:45pm, Thursday 9:15am – 5:15pm, Friday 9:45am – 4:45pm

NOTE: This position requires an additional training on Tuesday, February 27 from 9am-12pm. Please do not apply for this position if you cannot attend the training.

Room Host

Role Description: Monitor sessions by assisting Room Host Lead, distributing handouts, managing room doors, checking badges, and taking room statistics. We will also be recruiting a Room Host Lead for each room that will require an interview.

Typical Room Host Hours: Wednesday 11:00am-5:45pm, Thursday 9:15am – 5:15pm, Friday 9:45am – 4:45pm

Registration Team

Role Description: Welcome attendees to Social Media Marketing World, check-in and hand out name badges, conference bag and other “goodies.”

Typical Hours: Wednesday 8am – 8pm, Thursday, 6am – 8:30am (Includes breaks and meals, broken into 4 hour shifts)

Speaker Concierge (Available to returning volunteers only. Requires video submission and interview.)

Role Description: You will be responsible for managing up to 10 speakers each. You will help welcome the speaker when they check-in, offer your support before their session, remind them of their session 30 minutes before, arrange to meet them 15 minutes before the session, introduce them to the Track Leader, and ensure they have everything they need for their session. At the end of the session, you will help transition the speaker to the hallway for additional questions and photos. Please note: You will not be able to attend sessions in this role. However, you will engage personally with our speakers and get access to all the session recordings through the Recording Pass.

Typical Speaker Concierge Hours: Wednesday 9am – 5:45pm, Thursday 9:45 – 5:15pm, Friday 9:30am – 4:45pm

NOTE: This position requires an additional training on Tuesday, February 27 from 9am-12pm. Please do not apply for this position if you cannot attend the training.

Speaker/Sponsor Runner

Role Description: Support speakers and sponsors with check-in and answer questions concerning the conference, events and their session/sponsorship/booth.

Typical Speaker Runner Hours: Wednesday 10am – 6pm, Thursday 8am – 5:15pm, Friday 8am – 4:45pm (Includes breaks to attend some sessions)

Networking Team (Available to returning volunteers only. Requires video submission and interview.)

Role Description: The Networking Team staffs the onsite Networking Embassy and helps attendees make connections and find resources. You’ll be assisting Deb Mitchell, our Networking Coordinator, and our Networking Ambassadors.

Please note: You will not be able to attend all sessions in this role. You will need to be at your assignment in the Networking Plaza during all breaks including lunch and will then be able to rotate within the Networking Team to attend sessions.

There is a high likelihood that your volunteer shifts will exceed the 15-20 hour commitment to ensure adequate coverage at all Networking Events. Pre-event you’ll be expected to familiarize yourself with the event app and speakers, as well as participate in pre-event social media networking groups. This is a high energy, outgoing role great for volunteers who love connecting people.

Typical Networking Team Hours: Wednesday 7:30am – 8:30pm, Thursday 7am – 5:15pm, Friday 8am – 4:45pm (Broken out into 4 hour shifts)

NOTE: This position requires an additional training on Tuesday, February 27 from 9am-12pm. Please do not apply for this position if you cannot attend the training.

Content Concierge Team (Available to returning volunteers only. Requires video submission and interview.)

Role Description: The Content Concierge Team staffs the onsite Content Concierge Cabana in the Networking Plaza. A new role this year, the concierges will be working with Deb Eckerling, Lead Concierge, with helping attendees make decisions about what sessions to attend.

This role requires some pre-conference “study time” to become extra-familiar with the sessions and speakers. Study guides and on-site resources will also be made available so Content Concierges are able to help attendees decide between similar topics or competing sessions, as well as offer alternatives when a session is full.

Please note: This is a high energy, outgoing role great for volunteers who are familiar with the conference speakers and their topics, have great critical thinking skills, and love assisting others.

Typical Content Concierge Team Hours: Wednesday 9:00am – 4:00pm, Thursday 9:30am – 5:00pm, Friday 9:30am – 1:30pm (Broken out into shifts)

NOTE: This position requires an additional training on Tuesday, February 27 from 9am-11:30am. Please do not apply for this position if you cannot attend the training.

Evening Party Concierge Opening Night Party & Second Night Party

Role Description: Welcome and direct conference attendees into the party.
Typical Hours: Wednesday 5pm – 11:30pm (Broken into 3.5 hour shifts), Thursday 7:30pm – 11:30pm (Broken into 2 hour shifts)

(Includes dinner and transportation to the evening party)

Event Concierge

Role Description: Shifts may include: directing guests into and out of the General Session, line management, food monitoring, VIP services, guest support, manning the hotel welcome desk, etc. An Event Concierge may have several different assignments within the course of a day.

Typical Hours: Day/Time Varies in 2-4 hour shifts

Pre-Event On-Site Support

Role Description: Local volunteers, or those who arrive early, can help with conference bag assembly, name badge stuffing, signage support, cross checking lists, and supply organization.

Typical Hours: Tuesday 9am – 12pm (3 hours)

Other

Give us your ideas! Do you have a talent or special gift that you’d like to share at SMMW18? Let us know.