Got questions? We have answers…

Where and when is the conference?

Location: Social Media Marketing World takes place in San Diego, California at the San Diego Convention Center (111 W. Harbor Drive, San Diego, CA 92101). Click here for travel details.


ALL-ACCESS TICKET DATES: Wednesday, February 28 to Friday, March 2, 2018.

MARKETER / CREATOR / COMMUNITY TICKET DATES: Thursday, March 1 and Friday, March 2, 2018.

Here’s the high-level schedule (note: all times are Pacific Daylight Time):

Wednesday, February 28, 2018 (ALL-ACCESS TICKETS ONLY)

Thursday, March 1, 2018

  • 6am: Power networking walk
  • 6:30am: Check-in opens
  • 7am to 6pm: Networking Plaza hours
  • 7am to 8am: Breakfast and networking (Food provided for ALL-ACCESS)
  • 8am: Event kickoff and keynote
  • 9:30am: Networking
  • 10:30am to 12:15pm: Track sessions (ALL-ACCESS, MARKETER & CREATOR)
  • 12:15pm to 2pm: Lunch and networking (Food provided for ALL-ACCESS)
  • 2:00pm to 4:55pm: Track sessions (ALL-ACCESS, MARKETER & CREATOR)
  • 5:15pm: Keynote
  • 6:30pm: Evening break
  • 8:30pm to 11:30pm: Second Night Networking Party (ALL-ACCESS ONLY)

Friday, March 2, 2018

  • 6am: Power networking walk
  • 7am to 6pm: Networking Plaza hours
  • 7:00am to 8:30am: Breakfast and networking (Food provided for ALL-ACCESS)
  • 8:30am: Keynote
  • 9:30am: Networking
  • 10:15am to 12pm: Track sessions (ALL-ACCESS, MARKETER & CREATOR)
  • 12pm to 1:30pm: Lunch and networking (Food provided for ALL-ACCESS)
  • 1:30pm to 4:25pm: Track sessions (ALL-ACCESS, MARKETER & CREATOR)
  • 4:45pm: Keynote
  • 6pm: Event ends


Click here and scroll down for the agenda.

What is included in the registration fee?

Your completed registration provides you the following:

Ticket Options:All-Access
(Most Popular)
Access KeynotesYESYESYESYESNot included
Creator tracks
Not includedNot included
Access WorkshopsYESNot includedNot includedNot includedNot included
Recordings (*sessions, workshops, & keynotes)YESNot includedNot includedNot includedYES*
Networking partiesYESNot includedNot includedNot includedNot included
Networking PlazaYESYESYESYESNot included
Breakfast & lunch
YESNot includedNot includedNot includedNot included
Retail Price$1597$997$697$297$697

Airfare and hotel accommodations are not included in the registration fee. We have negotiated the best available rates at the several local hotels, including our headquarters hotel. Click here for hotel details.

Are the workshops included with my registration?

If you purchased an All-Access ticket, then yes your All-Access ticket grants you access to all of the workshops. We will only close a room once it has reached maximum capacity.

How do the tracks work?

Your All-Access or Marketer Ticket to Social Media Marketing World grants you access to ALL tracks (including creator tracks). Your Creator Ticket only grants you access to the creator tracks. We will only close a room once it has reached maximum capacity. The Community Ticket does not get access to track sessions.

Can I purchase just a single-day pass?

Your ticket to Social Media Marketing World provides access to everything within your ticketing option. Single-day passes are not available.

Can tickets be shared with more than one person?

Tickets cannot be shared. However, you can fully grant your access to the event to another person prior to the start of the conference. All such requests must be submitted by email to Only requests made by the original registrant will be honored.

Can I bring a guest to the conference and networking events?

All attendees at the conference and networking events must be registered attendees who purchased tickets.

Are there student, government, group, nonprofit, or military discounts?

The current price for Social Media Marketing World tickets is the best and only available rate.

I am traveling from outside the country and need a VISA letter? Can you help me?

We are glad to assist you as we have people coming from over 50 countries each year. Your first step is to purchase a ticket to the conference. Once you’ve done that, please send an email to: We will reply with what we need to provide you with a VISA letter.

Will there be Internet access at the conference?

Yes, complimentary Internet access will be available in the conference meeting spaces at the San Diego Convention Center.

Are meals provided at the conference?

For All-Access ticket holders, breakfast and lunch will be provided Thursday and Friday. There will be lunch available for purchase on Wednesday from 11am – 2pm. The Wednesday evening event will offer plenty of food, so come hungry.

For Marketer/Creator/Community Tickets, you will be able to purchase food on location at the San Diego Convention Center. Meals are not included with your ticket.

What is the weather like and what should I wear?

Conference attire is business casual for all events, including the evening events. The average temperature in San Diego is 70° F. For outdoors, a light jacket is recommended. Dress in layers. Temperatures usually range from the low 50’s to the high 70’s and can be breezy by the coast. Click here for the current weather.

What is the refund policy?

You may cancel your participation in Social Media Marketing World 2018 at any time, but please be aware of the following cancellation policy: If you cancel before October 31, 2017, you will receive a full refund. If you cancel between November 1, 2017 and December 15, 2017, you will be refunded 50% of your registration fee. If you cancel after December 15, 2017, you are not eligible for a refund but may send someone in your place. You may resell your ticket. To request a refund or fully grant your access to the event to another person, email Only requests made by the original registrant will be honored.

Do you offer media passes?

This is not your typical event. Because our target audience are social media marketers, every attendee is part of the “media” and many will be publishing findings from the event. Because of this we don’t offer traditional media passes.

We do have time-sensitive discounts available that are the currently published prices. When those expire the price will go up. If you’re interested in coming, you should take advantage of these discounts.

Will session recordings be available?

If you purchase an All-Access ticket, you will receive recordings of every session, workshop, and keynote at no added cost. Alternatively, you you may purchase a Virtual Ticket to get access to session recordings.

How can we become an event sponsor?

Click here for details.

Do you have an affiliate program?

Yes we do. Click here for details.

How do I update my registration details?

If you need to change the name that will appear on your registration badge, add your company name, change your contact details or indicate any dietary restrictions, click here to log in to your profile page and make those changes.

If you have forgotten your registration password, look for the “Lost password” box to have the system reset your password.

What are the dates for your event in 2019?

Social Media Marketing World 2019 will be Wednesday, March 20 to Friday, March 22, 2019 in San Diego at the San Diego Convention Center.

Have other questions?

Payment questions: Email

All other questions (registration, travel, etc.): Email or call +1 858.413.7488 and one of our team members will help you out.

Attendee portal: Click here.

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