Got Questions? We Have Answers…

This page contains answers to common questions. You can also ask our bot Scout more advanced questions. Find him on the bottom right of this page.

Where and when is the conference?

Location: Social Media Marketing World takes place in San Diego, California at the San Diego Convention Center (111 W. Harbor Drive, San Diego, CA 92101).

Dates:

ALL-ACCESS TICKET DATES: March 30 to April 1, 2025.

MARKETER, AI & VIRTUAL TICKET DATES: Monday, March 31 and Tuesday, April 1, 2025.

What is included with each ticket type?

Your completed registration provides you the following:

Ticket Options:	Virtual	AI	Marketer	All-Access (Most Popular)
Access Keynotes On-Location	NO	YES	YES	YES
Access ALL Sessions On-Location	NO	NO	YES	YES
Access AI Marketing Track Sessions On-Location	NO	YES	YES	YES
Access Workshops On-Location (extra day)	NO	NO	NO	YES
VIP Networking Party	NO	NO	NO	YES
Remote Live Stream of ALL Sessions	YES	NO	NO	YES
Recordings of ALL Sessions and Workshops	YES	NO	NO	YES
4 Payment Plan	YES	YES	YES	YES
Retail Price	$997	$997	$1,497	$1,997
SALE ENDS Tuesday!	Register $497	Register $597	Register $997	Register $1,297

NEED TICKET HELP? SPEAK TO A CONFERENCE ADVISOR

Airfare and hotel accommodations are not included in the registration fee.

Need help choosing the right ticket?

Are you considering attending Social Media Marketing World, but are unsure which ticket best fits your needs? Our Conference Advisors can guide you through your options and help you make the best decision. Schedule time to speak with a Conference Advisor.

Are the workshops included with my registration?

If you purchased an All-Access ticket, then yes your All-Access ticket grants you access to all of the workshops. We will only close a room once it has reached maximum capacity. Recordings of the workshops are also available with the Virtual ticket.

How do the tracks work?

Your All-Access or Marketer Ticket to Social Media Marketing World grants you access to ALL of our tracks. Your AI Ticket to Social Media Marketing World grants you access to the “AI and Marketing” track. We will only close a room once it has reached maximum capacity.

Can I purchase just a single-day pass?

Your ticket to Social Media Marketing World provides access to everything within your ticketing option. Single-day passes are not available.

Can tickets be shared with more than one person?

Tickets cannot be shared and are not transferable.

Are there student, government, group, nonprofit, or military discounts?

The current price for Social Media Marketing World tickets is the best and only available rate.

I am traveling from outside the country and need a VISA letter? Can you help me?

People come from over 50 countries to attend the conference each year! To get your VISA letter, first purchase a ticket to the conference. Once you’ve done that, please send an email to: [email protected] with your full name, passport number, date of birth, passport expiration date, and country of issue and we can draft this letter for you. If your VISA application is denied, we will issue a full refund up to one month prior to the conference.

If I purchased a Marketer or AI ticket, can I upgrade to an All-Access Ticket?

Yes. Simply purchase an All-Access ticket at the current price and then email [email protected] to request a refund on your original Marketer or AI ticket.

Will there be Internet access at the conference?

There will be low-speed WiFi available in the hallways at the San Diego Convention Center.

Are meals provided at the conference?

Food will be available for purchase on location inside the San Diego Convention Center.

Where can I find the Terms of Service and Code of Conduct?

Great question! Click here for the Terms of Service and click here for the Code of Conduct.

What is the weather like and what should I wear?

Conference attire is business casual for all events. The average temperature in San Diego is 70° F. For outdoors, a light jacket is recommended. Dress in layers. Temperatures usually range from the low 50’s to the high 70’s and can be breezy by the coast. Click here for the current weather.

What is the refund policy?

Register risk-free! You can cancel your registration within 24 hours of purchase for a full refund*.

Refunds: Here’s how our policy works. You may cancel your participation in Social Media Marketing World 2025 within 24 hours of your purchase (*prior to March 1, 2025) for a 100% refund. If 24 hours have passed since your purchase, please be aware of the following cancellation policy: If you cancel before October 31, 2024, you will receive a full refund. If you cancel between November 1, 2024, and November 29, 2024, you will be refunded 50% of your registration fee. If you cancel after November 29, 2024, you are not eligible for a refund. To request a refund, email [email protected]. Only requests made by the original purchaser/registrant will be honored.

Do you offer media passes?

This is not your typical event. Because our target audience is social media marketers, every attendee is part of the “media” and many will be publishing findings from the event. Because of this, we don't offer traditional media passes.

We do have time-sensitive discounts available at the currently published prices. When those expire the price will go up. If you're interested in coming, you should take advantage of these discounts.

Will session recordings be available?

If you purchase an All-Access or Virtual ticket, you will receive recordings of every session, workshop, and keynote at no added cost.

How can we become an event sponsor?

Click here for details.

How do I update my registration details?

If you need to change your contact details that will appear on your registration, please email [email protected].

Where do I get my receipt?

You will receive a confirmation email from [email protected] when you register for the conference.

If you can’t find your receipt, log in to training.socialmediaexaminer.com, click “My Training”, click orders, and you can view/print/download a PDF receipt from there.

You can also email [email protected] and we’ll be glad to resend it for you.

I lost my badge on-site, can I get a replacement?

Unfortunately, this is one area where we have to play bad cop. We cannot reprint or replace badges once they’ve been issued. So, please, guard your badge very closely!

What are the dates for your event in 2026?

Social Media Marketing World 2026 will take place from Tuesday, April 28th to Thursday, April 30th, 2026.