Got Questions? We Have Answers…
Where and when is the conference?
Location: Social Media Marketing World takes place in San Diego, California at the San Diego Convention Center (111 W. Harbor Drive, San Diego, CA 92101). Click here for travel details.
ALL-ACCESS TICKET DATES: March 14 to 16, 2022.
MARKETER & STREAMING TICKET DATES: March 15 and 16, 2022.
What is included in the registration fee?
Your completed registration provides you the following:
|Access Keynotes On-Location||YES|
|Access ALL Sessions On-Location||YES|
|Access Workshops On-Location (extra day)||YES|
|Remote Live Stream of ALL Sessions||YES|
|Recordings of ALL Sessions and Workshops||YES|
|Register $1077||Register $877||Register $297||Register $497|
Airfare and hotel accommodations are not included in the registration fee. But, we have negotiated the best available rates at several local hotels, including our headquarters hotel. Click here for hotel details.
Are the workshops included with my registration?
If you purchased an All-Access ticket, then yes your All-Access ticket grants you access to all of the workshops. We will only close a room once it has reached maximum capacity.
How do the tracks work?
Your All-Access or Marketer Ticket to Social Media Marketing World grants you access to ALL of our tracks. We will only close a room once it has reached maximum capacity.
Can I purchase just a single-day pass?
Your ticket to Social Media Marketing World provides access to everything within your ticketing option. Single-day passes are not available.
Can tickets be shared with more than one person?
Tickets cannot be shared and are not transferable.
Are there student, government, group, nonprofit, or military discounts?
The current price for Social Media Marketing World tickets is the best and only available rate.
I am traveling from outside the country and need a VISA letter? Can you help me?
People come from over 50 countries to attend the conference each year! To get your VISA letter, first purchase a ticket to the conference. Once you’ve done that, please send an email to: [email protected] with your full name, passport number, date of birth, passport expiration date, and country of issue and we can draft this letter for you. If your VISA application is denied, we will issue a full refund up to one month prior to the conference.
If I purchased a Marketer ticket, can I upgrade to an All-Access Ticket?
Yes. Simply purchase an All-Access Ticket at the current price and then email [email protected] to request a refund on your original Marketer ticket.
Will there be Internet access at the conference?
There will be low-speed WiFi available in the hallways at the San Diego Convention Center.
Are meals provided at the conference?
Food will be available for purchase on-location inside the San Diego Convention Center.
Where can I find the Terms of Service and Code of Conduct?
What is the weather like and what should I wear?
Conference attire is business casual for all events. The average temperature in San Diego is 70° F. For outdoors, a light jacket is recommended. Dress in layers. Temperatures usually range from the low 50’s to the high 70’s and can be breezy by the coast. Click here for the current weather.
What is the refund policy?
Register risk-free! You can cancel your registration within 24 hours of purchase for a full refund.
Refunds: We understand that things happen. Here’s how our policy works. You may cancel your participation in Social Media Marketing World 2022 within 24 hours of your purchase (prior to February 1, 2022) for a 100% refund. If 24 hours have passed since your purchase, please be aware of the following cancellation policy: If you cancel before November 30, 2021, you will receive a full refund. If you cancel between December 1, 2021 and December 29, 2021, you will be refunded 50% of your registration fee. If you cancel after December 29, 2021, you are not eligible for a refund. To request a refund, email [email protected] Only requests made by the original purchaser/registrant will be honored.
If you purchased a ticket to our 2021 event and received a transfer for 2022, your ticket is no longer eligible for a refund. If you have questions, please contact [email protected]
What happens if I can’t attend in person, because I test positive for COVID-19?
If you test positive and are unable to travel, you have a few options:
1. If you’ve already purchased an All-Access ticket, you’re in luck, because both live streaming and on-demand recordings are included with your ticket.
2. If you’ve purchased a Marketer ticket and can’t attend, you have the option to exchange your ticket for a Streaming and On-Demand ticket.
3. If neither of these options works for you, please email [email protected] to inquire about a refund for your in-person ticket.
Please note that you will need to provide evidence of your positive COVID test results to qualify for a refund or exchange.
What precautions are you taking in light of COVID?
We are following all local, state, and CDC requirements and recommendations to create a safe experience.
Do you offer media passes?
This is not your typical event. Because our target audience is social media marketers, every attendee is part of the “media” and many will be publishing findings from the event. Because of this we don’t offer traditional media passes.
We do have time-sensitive discounts available at the currently published prices. When those expire the price will go up. If you’re interested in coming, you should take advantage of these discounts.
Will session recordings be available?
If you purchase an All-Access ticket, you will receive recordings of every session, workshop, and keynote at no added cost.
How can we become an event sponsor?
Do you have an affiliate program?
No, we do not have an affiliate program available.
How do I update my registration details?
If you need to change your contact details that will appear on your registration, please email [email protected].
Where do I get my receipt?
You will receive a confirmation email from [email protected] when you register for the show. If you can’t find your receipt, log in to training.socialmediaexaminer.com, click “My Training”, click orders, and you can view/print/download a PDF receipt from there. You can also email [email protected] and we’ll be glad to resend it for you.
I lost my badge on-site, can I get a replacement?
Unfortunately, this is one area where we have to play bad cop. We cannot reprint or replace badges once they’ve been issued. So, please, guard your badge very closely!.
What are the dates for your event in 2023?
The dates for our 2023 event are still being finalized. Check back in a few weeks to see if we’ve posted an update.