Got questions? We have answers…

When and where is the conference?

Social Media Marketing World takes place on April 7, 8 and 9, 2013 in San Diego, California at the San Diego Marriott Marquis & Marina (333 W. Harbor Drive, San Diego, CA 92101). Click here for travel details.

Here’s the high-level schedule (note: all times are Pacific Daylight Time):

Sunday, April 7

4pm to 8pm: Early check-in
7pm to 10pm: Opening-night Networking Party at the San Diego Natural History Museum

Monday, April 8

6am to 8am: Check-in
7am to 8am: Continental breakfast and networking
8am: Event kickoff and keynote
9:30am: Networking
10:30am to 12:15pm: Track sessions
12:30pm: Lunch
1:15pm: Networking
2:15pm to 4pm: Track sessions
4:15pm: Keynote
5:15pm to 7:45pm: Break
7:45pm to 10pm: San Diego Bay Networking Cruise

Tuesday, April 9

7am to 8am: Continental breakfast and networking
8am: Keynote
9am: Networking
9:45am to 12:30pm: Track sessions
12:30pm: Lunch / Networking
2pm to 3:45pm: Track sessions
4pm: Keynote
5pm: Event ends

Click here and scroll down for the full schedule.

Can I purchase just a single-day pass?

Your ticket to Social Media Marketing World is like a Disneyland ticket—you get access to everything. Single-day passes are not available.

Can tickets be shared with more than one person?

Tickets cannot be shared. However, you can fully grant your access to the event to another person prior to the start of the conference. All such requests must submitted by email to register@socialmediaexaminer.com. Only requests made by the original registrant will be honored.

Can I bring a guest to the conference and networking events?

All attendees at the conference and networking events must be registered attendees who purchased tickets.

Will there be Internet access at the conference?

Yes, complimentary Internet access will be available in the conference meeting spaces and in guest rooms at the Marriott Marquis & Marina.

Are meals provided at the conference?

Continental breakfast will be provided Monday and Tuesday morning. Morning and afternoon breaks with refreshments are provided. Lunch is provided Monday and Tuesday. Both evening receptions on Sunday and Monday will offer select food items and a cash bar (not a full buffet). Complimentary beverages will be offered to early arrivals.

What is the weather like and what should I wear?

Conference attire is business casual for all events, including the evening events. The average temperature in San Diego is 70° F. For outdoors, a light jacket is recommended. Dress in layers. Temperatures usually range from the low 50’s to the high 70’s and can be breezy by the coast. Click here for the current weather.

What is the refund policy?

You may cancel your participation in Social Media Marketing World at any time, but please be aware of the following cancellation policy: If you cancel before February 15, 2013, you will be refunded 50% of your registration fee. If you cancel after February 15, 2013, you are not eligible for a refund but may send someone in your place. To request a refund or fully grant your access to the event to another person, email register@socialmediaexaminer.com.

Also note that you can fully grant your access to the event to another person prior to the start of the conference. All such requests must submitted by email to register@socialmediaexaminer.com. Only requests made by the original registrant will be honored.

Do you offer media passes?

Thanks for your interest in attending our conference. This is not your typical event. Because our target audience are social media marketers, every attendee is part of the “media” and many will be publishing findings from the event. Because of this we don’t offer traditional media passes.

We do have time-sensitive discounts available that are the currently published prices. When those expire the price will go up. If you’re interested in coming, you should take advantage of these discounts. Thanks for your understanding.

How do I update my registration details?

If you need to change the name that will appear on your registration badge, add your company name, change your contact details, RSVP for networking events or indicate any dietary restrictions, click here to login to your profile page and make those changes.

If you have forgotten your registration password, look for the “Lost password” box to have the system reset your password.

Have other questions?

Payment questions: Email irene@socialmediaexaminer.com.

All other questions (registration, travel, etc.): Email register@socialmediaexaminer.com or call +1 858.413.7488 and either Jaci or Elise will help you out.