Got questions? We have answers…
Where and when is the conference?
Location: Social Media Marketing World takes place in San Diego, California at the San Diego Convention Center (111 W. Harbor Drive, San Diego, CA 92101). Click here for travel details.
All-Access Ticket: Wednesday, February 28 to Friday, March 2, 2018.
Creator Ticket: Thursday, March 1 and Friday, March 2, 2018.
Here’s the high-level schedule (note: all times are Pacific Daylight Time):
Wednesday, February 28, 2018 (ALL-ACCESS TICKETS ONLY)
- 9am to 8pm: Early check-in
- 12pm to 5:30pm: Workshops (ALL-ACCESS ONLY)
- 5:45pm: New Attendee Orientation
- 7pm to 11pm: Opening-night Networking Party on the USS Midway aircraft carrier (ALL-ACCESS ONLY)
Thursday, March 1, 2018 (CREATOR & ALL-ACCESS)
- 6am: Power networking walk
- 7am: Check-in opens
- 7am to 8am: Breakfast and networking (Food provided for ALL-ACCESS)
- 8am: Event kickoff and keynote
- 9:30am: Networking and refreshments
- 10:30am to 12:15pm: Track sessions
- 12:15pm to 2pm: Lunch and networking (Food provided for ALL-ACCESS)
- 2:00pm to 4:55pm: Track sessions
- 5:15pm: Keynote
- 6:30pm: Evening break
- 8:30pm to 11:30pm: Second Night Networking Party (ALL-ACCESS ONLY)
Friday, March 2, 2018 (CREATOR & ALL-ACCESS)
- 6am: Power networking walk
- 7:00am to 8:30am: Breakfast and networking (Food provided for ALL-ACCESS)
- 8:30am: Keynote
- 9:30am: Networking and refreshments
- 10:15am to 12pm: Track sessions
- 12pm to 1:30pm: Lunch and networking (Food provided for ALL-ACCESS)
- 1:30pm to 4:25pm: Track sessions
- 4:45pm: Keynote
- 6pm: Event ends
What is included in the registration fee?
Your completed registration provides you the following:
|What's included:||All-Access Ticket||Creator Ticket|
|Full access to keynotes||YES||YES|
|Full access to ALL expert-led sessions||YES||LIMITED to creator content tracks focused on blogging, YouTube, live video, and podcasting|
|Full access to all workshops||YES||Not included|
|Online recordings of EVERY workshop, session, and keynote||YES||Not included|
|Access to all networking parties||YES||Not included|
|Access to the Networking Plaza||YES||YES|
|Breakfast and lunch on Thursday and Friday||YES||Not included|
Airfare and hotel accommodations are not included in the registration fee. We have negotiated the best available rates at the several local hotels, including our headquarters hotel. Click here for hotel details.
Are the workshops included with my registration?
If you purchased an All-Access ticket, then yes your All-Access ticket grants you access to all of the workshops. We will only close a room once it has reached maximum capacity.
How do the tracks work?
Your All-Access Ticket to Social Media Marketing World grants you access to ALL tracks (including creator tracks). Your Creator Ticket only grants you access to the creator tracks. We will only close a room once it has reached maximum capacity.
Can I purchase just a single-day pass?
Your ticket to Social Media Marketing World provides access to everything within your ticketing option. Single-day passes are not available.
Can tickets be shared with more than one person?
Tickets cannot be shared. However, you can fully grant your access to the event to another person prior to the start of the conference. All such requests must be submitted by email to firstname.lastname@example.org. Only requests made by the original registrant will be honored.
Can I bring a guest to the conference and networking events?
All attendees at the conference and networking events must be registered attendees who purchased tickets.
Are there student, government, group, nonprofit, or military discounts?
The current price for Social Media Marketing World tickets is the best and only available rate.
I am traveling from outside the country and need a VISA letter? Can you help me?
We are glad to assist you as we have people coming from over 50 countries each year. Your first step is to purchase a ticket to the conference. Once you’ve done that, please send an email to: email@example.com. We will reply with what we need to provide you with a VISA letter.
Will there be Internet access at the conference?
Yes, complimentary Internet access will be available in the conference meeting spaces at the San Diego Convention Center.
Are meals provided at the conference?
For All-Access ticket holders, breakfast and lunch will be provided Thursday and Friday. There will be lunch available for purchase on Wednesday from 11am – 2pm. The Wednesday evening event will offer plenty of food, so come hungry.
For Creator Tickets, you will be able to purchase food on location at the San Diego Convention Center. Meals are not included with your ticket.
What is the weather like and what should I wear?
Conference attire is business casual for all events, including the evening events. The average temperature in San Diego is 70° F. For outdoors, a light jacket is recommended. Dress in layers. Temperatures usually range from the low 50’s to the high 70’s and can be breezy by the coast. Click here for the current weather.
What is the refund policy?
You may cancel your participation in Social Media Marketing World 2018 at any time, but please be aware of the following cancellation policy: If you cancel before October 31, 2017, you will receive a full refund. If you cancel between November 1, 2017 and December 15, 2017, you will be refunded 50% of your registration fee. If you cancel after December 15, 2017, you are not eligible for a refund but may send someone in your place. You may resell your ticket. To request a refund or fully grant your access to the event to another person, email firstname.lastname@example.org. Only requests made by the original registrant will be honored.
Do you offer media passes?
This is not your typical event. Because our target audience are social media marketers, every attendee is part of the “media” and many will be publishing findings from the event. Because of this we don’t offer traditional media passes.
We do have time-sensitive discounts available that are the currently published prices. When those expire the price will go up. If you’re interested in coming, you should take advantage of these discounts.
How can we become an event sponsor?
Do you have an affiliate program?
Yes we do. Click here for details.
How do I update my registration details?
If you need to change the name that will appear on your registration badge, add your company name, change your contact details or indicate any dietary restrictions, click here to log in to your profile page and make those changes.
If you have forgotten your registration password, look for the “Lost password” box to have the system reset your password.
What are the dates for your event in 2019?
Have other questions?
Payment questions: Email email@example.com.
All other questions (registration, travel, etc.): Email firstname.lastname@example.org or call +1 858.413.7488 and one of our team members will help you out.