How State Farm Insurance Uses Social Media

social media expert interviewIn this video I interview Kelly Thul, Director, Enterprise Internet Solutions at State Farm Insurance.  Kelly shares insights into how State Farm has over a million views on YouTube, how they communicate using YouTube, Twitter, and Facebook.

You’ll learn how State Farm took advantage of a partnership to get started in social media and learn about the environment three years ago.  You’ll also find useful tips for your corporate social media strategy. So be sure to read the takeaways below and leave your comments below once you’ve listened to the video.


In this video, you’ll hear how State Farm:

  • Publishes different types of content on their YouTube channel to engage with different audiences and which one gets the most views.
  • Finds internal social communication important for their activity and what the key factors are in getting this right.
  • Explains the different uses of social media (internal versus external) to their employees.
  • Uses YouTube, Twitter and Facebook individually and how all three work together.
  • Creates different types of relationships on Twitter compared to Facebook.
  • Uses an iPhone app, Pocket Agent, to provide services and connectivity to their agents and how the value this brings makes it a popular app.

Kelly’s advice for other businesses is to be inclusive in who you involve.  Get all of your departments involved because this is an environment where things can happen quicker across different functions.

Connect with State Farm on Facebook, Twitter, YouTube, Mobile and on their newly released Learning Center.

What is your favorite takeaway? Please share it in the comments below.

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About the Author, Michael Stelzner

Michael Stelzner is the founder and CEO of Social Media Examiner, founder of My Kids' Adventures and author of the books Launch and Writing White Papers. He's also the host of the Social Media Marketing podcast. Other posts by »




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