Email and Social Media: Why Marketers Need Both

Do you use email marketing for your business?

Are you wondering how email and social can work well together?

To learn how email marketing can integrate with social media, I interview DJ Waldow for this episode of the Social Media Marketing podcast.

More About This Show

Social Media Marketing Podcast w/ Michael Stelzner

The Social Media Marketing podcast is a show from Social Media Examiner.

It’s designed to help busy marketers and business owners discover what works with social media marketing.

The show format is on-demand talk radio (also known as podcasting).

In this episode, I interview DJ Waldow, co-author of The Rebel’s Guide to Email Marketing. He’s also the founder of Waldow Social, where he consults with businesses that want to improve their email marketing. DJ also co-hosts The Work Talk Show podcast.

DJ shares why you should focus on email marketing and work it into your social media activities.

You’ll learn how to grow your email list using social media and get your blog readers to take action.

Share your feedback, read the show notes and get the links mentioned in this episode below!

Listen Now

You can also subscribe via iTunes, RSS, Stitcher or Blackberry.

Here are some of the things you’ll discover in this show:

Email Marketing and Social Media Marketing

Why social media marketers should focus on email marketing

DJ tells a story of when he heard Jeff Pulver talk about his famous quote, “You live and die by your database.” DJ explains how it’s a phrase that he probably says at least once a week. The reason it’s so important is because when it comes to marketing, email is your database.

You have a virtual database of social media followers, but your database is your email contacts. Email is the glue that binds everything together.

subscribe via email

Email is your database. Image source: iStockphoto

DJ doesn’t discount social media, and he uses it a lot. But he explains that if Facebook decided to change their terms of service, then the connection with your friends and followers could disappear. Email addresses stick with you.

With Facebook, there are over 100 different email notifications. Even if you turn off most of the notifications, Facebook still messages you through email and Twitter does the same.

You’ll discover how all social networks use email marketing.

Listen to the show to find out why DJ encourages people to log out of Facebook or Twitter and go back to these sites for the first time.

Why social media marketers should work email into their social media activities

DJ explains how he has heard “social media folks” talking more about email.

You’ll hear examples of how Chris Brogan and Amy Porterfield focus on how to grow their email lists.

You can take the loyal followers you have on social networks and bring them over to your email list. You’ll find out the advantages of bringing your social media connections over to your email list and why it’s easier to sell via the email channel versus the social channel.

Listen to the show to find out how at Social Media Examiner, we have about 500 new people every day come to our content.

Where email is heading in the future

DJ shares how a lot happens with email behind the scenes that the average person doesn’t necessarily see.

There has been innovation around filters impacting email deliverability. From a consumer standpoint, there is a new app called Mailbox that helps you manage all of your marketing messages in one place.

mailbox

Mailbox is an app that lets you put your email in one place.

DJ has started to see a lot more integration of email into social and can see it play out in a couple of different ways.

One of his favorite plugins for Chrome and Gmail is Rapportive. It sits on the side of Gmail and as you hover over somebody’s email address, if that email address is used publicly to tie to different social networks, it will pull in all that information.

rapportive

You can use Rapportive to find out information about your contacts right inside your inbox.

You’ll hear an example of what information it will show about that person and how salespeople can use it.

DJ explains that the advantage of this plugin is that it shows a little bit more about where he sees email going. The lines are starting to blur between social networks and email marketing.

Listen to the show to hear stats from ExactTarget on the number of people who check their email on a daily basis and the number of people who prefer to get marketing-related messages through email.

Some ways marketers can grow their email lists using social media

DJ says there are many different ways for marketers to grow their email lists using social media.

At a very basic level, if you have a strong following on Facebook, Twitter or Google+, he believes it’s important to let your community know how they can get onto your list.

You’ll hear DJ give examples of social updates you could use to get people onto your list. DJ also reveals how Chris Brogan and Pat Flynn get people onto their lists with the use of video.

On Facebook, you can build a tab that has an opt-in form and a lot of email providers will make it easy for you to create the form directly in their system. You can then drop the code into a tab on Facebook. Although DJ has seen this work, he thinks the problem is that you still put a lot on the potential subscriber.

You’ll hear what DJ recommends if someone is following you and they’re engaged on Facebook.

Listen to the show to find out why DJ would rather have people on his blog than on Facebook.

How can email be used to move your blog readers to action for social campaigns?

DJ has tried lately to practice what he preaches. Now when you opt into his list, you’ll see automated messages as well as some more personal things.

waldow social email updates

DJ Waldow's opt-in form for the "Waldow Social Weekly" newsletter.

People forget that you have to build your list first, and then build trust with your audience and community. You can’t expect somebody who just opted into your list to do something for you. You have to earn that trust over time.

DJ believes that a combination of both email and social can be really effective, once you have built sufficient trust. One way DJ has seen this work is to create a call-to-action link within your email. You can easily take that call to action and put a link next to it that says “tweet this” or “post this on Facebook.” Prepopulate the tweet or Facebook post with the exact message you want it to say.

DJ gives an example of what he does in his newsletter and where and what your call to action should say.

Listen to the show to hear how at Social Media Examiner, we used our email list for the launch of the Social Media Marketing podcast.

Once someone opts into your email list, what is the appropriate frequency for contact?

In The Rebel’s Guide to Marketing, the authors talk about the best practices for your audience.

DJ advises if you start to do anything that is less frequent than monthly, your audience is not going to remember who you are. He thinks daily is great if you can manage, but a couple of times a week is probably better.

You’ll discover what the sweet spot is for DJ and when he does a sales-type email.

Listen to the show to find out why the frequency question is one of DJ’s favorites.

DJ’s top tips on email marketing

DJ shares a great service that he uses called JA.TXT. It’s an SMS-to-email service, which provides you with a dedicated SMS number.

jatxt

JA.TXT is a great SMS-to-email service.

You’ll discover how this is a great way to add email addresses to your list and why it’s really effective when you’re in front of an audience.

The second service that has been effective for DJ is LeadBrite. It’s a plugin for WordPress called Welcome Gate.

You’ll find out what happens when you’re a first-time visitor to DJ’s site and how Welcome Gate has helped him grow his list.

Listen to the show to learn why you should give visitors an opportunity to opt in right away.

Discovery of the Week

At Social Media Examiner, we have an awesome free service called the Networking Clubs.

We have made a significant investment in hiring one of the best developers on the planet to put together a social network that lives independently of all of the other social networks.

networking clubs welcome page

The Networking Clubs are a great place to connect with other social media marketers.

There are almost 12,000 social media marketers who belong to the Networking Clubs. With the click of a button, you can join using LinkedIn, Facebook or Twitter. It’s a place where you can lend a helping hand, connect with your peers and get help.

Currently we have 3 clubs inside the Networking Clubs:

  1. Facebook Club – Headed by Andrea Vahl
  2. Blogging Club – Headed by Kristi Hines
  3. Small Biz Club – Headed by Rich Brooks

Each of these clubs has its own community and discussion forums. We have more clubs coming very soon. So if you’re looking for a place to connect with fellow social media marketers, you can find out more here.

Also, remember you can call into our voicemail hotline and leave us a short voicemail with any question related to social media marketing or blogging.

If we choose your question, we will feature it in a future episode of the Social Media Marketing podcast.

Call in and leave your social media–related questions for us and we may include them in a future show.

Listen to the show to learn more and let us know how this works for you.

Other Show Mentions

Key takeaways mentioned in this episode:

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What do you think? What are your thoughts on integrating email marketing and social media marketing? Please leave your comments below.

Image from iStockPhoto.

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About the Author, Michael Stelzner

Michael Stelzner is the founder and CEO of Social Media Examiner, founder of My Kids' Adventures and author of the books Launch and Writing White Papers. He's also the host of the Social Media Marketing podcast. Other posts by »




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  • Pingback: Email and Social Media: Why Marketers Need Both - WebPronto

  • http://twitter.com/EmilyWightman4 Emily Wightman

    So true! People forget about email, yet it is the foundation of marketing and connecting. I think it is really important to integrate emails into your social media strategy.

  • http://www.wiredmarketing.co.uk/ Amy Birch

    AGREED! Some marketers seem to think social = new = good and email marketing = old = bad. But I totally disagree. Marketers need to move with the times and utilize all areas of marketing at once!

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  • http://indispensablemarketing.com/ Patrick McFadden

    Every business today should want the permission (email address) of their target audience. That asset (the only asset, pretty much) that can be built online is permission. The privilege of marketing to people who want to be marketed to.That’s essential for developing trust and rapport, keeping a top of mind positioning and continuing the interaction they have with your brand.

    DJ nailed with call-to-actions! :)

  • Pingback: Email and Social Media: Why Marketers Need Both | Your How 2 Spot

  • Pingback: Email and Social Media, Why Marketers Need Both | Social Media / SEO / Mobile / Digital Marketing News

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  • http://www.intervistedisuccesso.com/ Leonardo Plebani

    Nice Podcast!!
    Very usefull with a lot of tips.
    Thank you Michael!

    _Leo

  • http://www.EntrepreneurOnFire.com/ John Lee Dumas

    I agree! I use both social media and email marketing to reach out to my target audience since social media helps me interact with people, and I use email to connect with my target market and keep them posted on what’s happening. Thanks DJ and Mike for the additional tips!

    Keep rockin SME!

    ~John Lee Dumas

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thanks John – Amazed at how powerful these two are together

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thank you Leo :)

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thanks Patrick – Email is really critical and I fully agree

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Hey Amy – You get it :) . It’s really all about using what works best and email is certainly at the top of our list

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thanks Emily

  • Curt Moe

    Great interview Michael.

    I have been putting off the email list for awhile. With a catering business and other service based industries, I wasn’t sure of the power it would have.
    You have me more than convinced now.
    Off to mailchimp….

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thanks Curt – Make it happen! :)

  • http://marketo.com/ DJ Waldow

    Thanks so much for having me on your podcast Mr. Stelzner! Had a great time. Hope some of the conversation will be valuable to your community!

  • http://marketo.com/ DJ Waldow

    Agree!

  • http://marketo.com/ DJ Waldow

    Yeah. Email gets a bad rap sometimes. Not sure why. Thanks for your comment!

  • http://marketo.com/ DJ Waldow

    Thanks for your kind words Patrick!

  • http://marketo.com/ DJ Waldow

    Thank YOU John. Glad you enjoyed it.

  • http://marketo.com/ DJ Waldow

    Let us know how it goes…GO!

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thanks DJ – It was great chatting with you

  • http://www.marketingquery.com/ Jose Capelo

    Great article Michael! I feel that depending on the service we are targeting, email marketing can be more effective than any other strategy. I agree that if they are both combined together can lead to a more successful result. Keep up the good work.

  • Suzanne Paschall

    Shades of my hero, Seth Godin :) But once we have their permission to talk to them, I believe we then need to respect that favor with quality content offerings, interactive opportunities that respect what they have to contribute and imaginative and useful products and services they want to purchase or recommend.

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  • Pingback: Email and Social Media, Why Marketers Need Both | Social Media ... » UnleashDomain

  • http://www.green-umbrella.biz/ Julia Doherty

    I was really keen on the JA.Text service, but it is only available in the US. Do you know of any other similar service that is available to include the UK? Any help appreciated.

  • Elena

    Email is a Home of your everything. So people should not ignore it. Thank you for mention this by posting this useful article.

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  • http://www.agencyplatform.com/ Dave Thompson

    Email marketing is the basic of online marketing. And basics are the base of any strategy that you want to make successful. Social media is no different, including emails in any form of marketing is an aid to it. Emails support you marketing strategy and help achieve your target.

  • http://msileanespeaks.com/ Ileane

    Hi Mike! I really enjoyed this episode.
    I found myself bouncing in my seat when DJ mentioned Rapportive. I use it everyday. It integrates nicely with AWeber. And once you connect the two accounts, here’s what I like to do: When someone subscribes to my email list, I use Rapportive to add them to a special circle on Google+. This also helps grow my Google+ following because more than likely they will add me to their circles as well. It’s also creates a loop because, one of the first topics I cover in the auto-responder sequence stresses the importance of using Google+.
    If for some reason, the person doesn’t have Google+, I’ll look for LinkedIn and connect with them there instead (or I’ll do both). I don’t think it was mentioned during the episode, but LinkedIn purchased Rapportive some time last year.

    I certainly agree with DJ that Amy Porterfield and Chris Brogan are brilliant when it comes to email marketing.

    Thanks for having DJ on the show Michael.

  • http://www.hilohub.com/ @hilohub

    Hi Mike, Terrific podcast and thank you for posting the links to all of the topics discussed during the podcast. Just started subscribing to the podcast and really find the information powerful. Aloha!

  • Tony Nguyen

    Thanks for such an informative post, I am surprised with rapportive, it is quite useful for me, I will try it soon.

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thanks Tony and glad you found it helpful

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thanks John! Be sure to go back and listen to some of the prior episodes as well :)

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thanks Ileane and great to hear how folks are using Rapportive

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thanks Dave for adding your throuhts here

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Thanks Elena :)

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Hi Julia – I might suggest reaching out to DJ Waldow on this one.

  • http://www.socialmediaexaminer.com/ Michael A. Stelzner

    Totally Jose and I agree email should not be overlooked

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  • Chandra

    Thanks for the post!! Great and very useful information ;)

  • pmsrocks

    Ohhh!!!! yes thanks Michael it really helped me and yes DJ thank you very much i was really in confusion before my presentation (on E-mail Marketing) but this thing really helped me a lot…….
    Thanks and Regards keep going……. :-)

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