15 Actionable Takeaways From Social Media Marketing World 2013

social media how toDid you miss Social Media Marketing World in April?

Or perhaps you were there but weren’t able to attend all the sessions you would have liked to.

In this article I’ve assembled for you 15 actionable social media marketing takeaways from some experts who presented at the event.

Here’s what they had to say.

#1: Prepare for Social Displacement

michael stelzner

Michael Stelzner

With maturity of any new industry comes disruption. Just as email, the web and search disrupted entire industries several years ago (e.g., the postal service, print publications and traditional sales), we can also expect a lot of online disruption to happen because of social media.

  • Facebook messages are displacing email (it’s becoming easier to send your friend a Facebook message rather than find their email address).
  • Asking friends rather than searching (more and more people are asking their Facebook friends or Google+ circles for referrals instead of searching online for a product or service).
  • Listening to podcasts is beginning to replace radio.

This obsession with social is happening because people love social media. According to a McKinsey & Nielsen survey, 76% of people feel good when they network using social media.

social networking sentiments graph

Consumers generally feel good after engaging in social media.

Michael Stelzner is founder and CEO of Social Media Examiner.

#2: Connect With Anyone You Want by Giving Value

larry benet

Larry Benet

Connecting is the ability to identify and relate with people to increase your influence with them. If you can add value, serve others and give freely, then you can connect with anyone, power your business and get whatever you want faster. Here’s what you need to do to become a valuable connector:

  • Make meaningful and authentic connections with others
  • Find out what’s important to them
  • Help them get it
  • Become a value-creator (by connecting people with other people, resources, tools or ideas)
  • Follow up systematically (because out of sight, out of mind)

The more you give, the more you receive; the more value you add, the better things become.” This is the secret sauce of making powerful connections.

humans holding hands

Add value, serve others and give freely.

Larry Benet is known as the Connector and president of the Speakers and Authors Networking Group (SANG).

#3: Invest in Passionate Community Managers to Improve Facebook Reach

mari smith

Mari Smith

Content may be king but engagement is queen and she rules the house,” says Mari Smith. One of the best ways to increase your reach on Facebook is to invest in a passionate community manager who understands how to engage with fans. A great community manager is one who has these qualities:

  • Proper training (knows how to be persuasive and is focused on good customer service)
  • Focused on prompt engagement
  • Focused on quick response to fan posts and comments. Responding to questions makes money (e.g., Gina Alexander Photo Handbags made $28,000 in sales within 24 hours of hosting a live Q&A about her handbags on her Facebook page!)

Mari Smith is a social media leader and Facebook marketing expert.

#4: Optimize Your Social Channels and Get More Leads

jason miller

Jason Miller

In the B2B world, social media is not the best place for a first-time encounter with a prospect. But it is great place for lead-nurturing and relationship-building.

Here are some things to focus on to optimize your social channels for lead generation:

  • Outbound, not just inbound. Your content should not only reach your immediate community, it should also break through to new connections—friends of friends and peer-to-peer circles. Invest in paid social ads to promote your content so that it can reach a wider but more targeted audience.
  • The 4-1-1 rule. For every one self-serving tweet, you should retweet one relevant tweet and four pieces of relevant content written by others.
  • Content is still king. Content fuels social. If you’re running out of content, then repurpose! Think of it as Thanksgiving turkey. Leftovers are used to make sandwiches, soup, salads and so on. Your existing content can also be reused for SlideShare presentations, infographics, webinars, blog posts and so on.
  • Social signals. Social is becoming more relevant to SEO. The more shares and interactions people have with your content, the more prominence Google will give it in search because people see it as more relevant. Create content that gets lots of social shares and interactions.
  • Advocates. If you’re trying to build a community, get more mentions and boost your content. Then get your employees involved in tweeting your best posts and updates. Make it fun by using a gamification platform that rewards them and promotes their own personal profiles too!
optimize

Optimize your social media channels.

Jason Miller is a social media strategist at Marketo.

#5: Awaken the Sleeping Giant

joe pulizzi

Joe Pulizzi

SlideShare is the ‘sleeping giant’ of content marketing. Use it as a tool to grow your email list by inserting an optional registration form in the middle of your presentation.

Ask people to sign up for your newsletter before proceeding to the next slide. This is called content-to-content conversion. It is the idea of attracting prospects with content (e.g., a blog, SlideShare, etc.) and then getting them to convert when they subscribe to receive more content (email newsletter).

All this means that you need to have someone who owns the content marketing process. This person is in charge of managing the entire process from content creation to lead generation and conversion. A lot of companies are very good at starting a blog, but are unable to maintain it because there is no one in charge of the process.

slideshare

SlideShare features a vibrant professional and educational community that regularly comments, favorites and downloads content.

Joe Pulizzi is a Content marketing evangelist.

#6: ‘Facebook-ize’ Your B2B Brand

brian carter

Brian Carter

Most B2B brands know how to ‘do marketing’ and how to explain the features and benefits of their products. But they have trouble figuring out how to get onto Facebook, target people with ads and post updates that people will love.

The thing to remember is that B2B doesn’t have to be boring. Any brand can succeed on Facebook if they follow these 6 questions:

  • What do you sell?
  • Who buys it?
  • What’s unique about them?
  • What’s their lifestyle?
  • What else do these people like?
  • What dreams are you empowering?

Put all that into images and copy.

You can’t sell benefits for very long on Facebook. What you need is to have a lot of engaging ideas, which come mainly when you understand your audience’s lifestyle and dreams.

Brian Carter is an author, keynote speaker, Internet marketing and social media strategist.

#7: Spur People to Talk About and Purchase Your Products

derek halpern

Derek Halpern

Most marketers already know how to create content and use social media. But they’re not always sure what to write about. Not knowing what to write means their content doesn’t go very far.

Here are 5 social triggers that will help your content go farther, increase your subscribers and get more sales.

  • Use contrast. What stands out gets remembered and what blends in gets ignored. Use images, colors and copy that stand out in contrast to other websites.
  • Use redirection. Avoid using marketing messages that cause customers (or readers) to defend their position. Instead, introduce a relatable scenario about someone else, which makes it easy for your audience to accept your message.
  • Tell stories. Facts don’t usually trigger a response from readers. That’s because they’re hard to remember and even harder to relate to. But if you can get readers to empathize with a story, then it becomes easier for them to respond to your call to action.
  • Use signaling. People share to convince themselves (and others) of the type of people they are (or wish to be). So before you create content that you want others to share, consider what you’re asking people to signal to their friends. If it’s negative, they’re not going to share it.
  • Use high-arousal emotions. A blog post titled The “Content is King” Myth Debunked in which Derek unmasked the real king as “Design” went viral, despite its highly controversial nature. Writers hated it, designers loved it, but they both shared it. Invoking high-arousal emotions such as justice is a key factor in making online content go viral.

Derek Halpern is creator of Social Triggers.

#8: Deliver Measurable Results

nichole kelly

Nichole Kelly

The kind of social media ROI that matters to CEOs and decision-makers isn’t Facebook fans or Twitter followers. What matters is real metrics that businesses run and operate on (i.e., sales, revenue and cost). As a marketer, you have to show decision-makers how social media fits into the sales funnel.

A typical sales funnel has three levels or marketing objectives—brand awareness at the top, lead generation in the middle and customer retention at the bottom. Social media can be used to achieve these marketing objectives as follows:

  • Brand awareness—measured in terms of reach, impressions and engagement (e.g., Facebook likes)
  • Lead generation—measured in terms of conversion, leads and sales. If you do a good job engaging your audience through social media, leads will follow (e.g., email opt-ins, content downloads, webinar subscriptions, etc).
  • Customer retention—the ability to keep a customer, measured in terms of retention rate. Assign an average dollar value to customers at different points in the life cycle and compare the value of a social media customer versus a non–social media customer.

The tools needed to measure these metrics are engagement software (for brand awareness), web analytics tools (for lead generation), marketing automation (not necessary for B2C) and CRM software (for customer retention).

Nichole Kelly is president of Social Media Explorer Digital.

#9: Embrace Honesty: Don’t Market Out of Fear

marcus sheridan

Marcus Sheridan

The key to great content marketing is that you control the conversation, even if the topic is uncomfortable. Don’t be afraid to talk about the hard things such as comparative analysis (comparing your product with your competitor’s), cost and pricing or problems that your customers are facing with your product.

In all of these cases, even if the conversation is uncomfortable, at least it is happening in your house. Embrace honesty; answer your customers’ questions and by doing this you will build trust and close more sales.

Marcus Sheridan is president and founder of The Sales Lion.

#10: Obtain Great Facebook Results (Even if You’re Highly Regulated)

amanda sheldon

Amanda Sheldon

It is possible—even in a highly regulated industry such as health care—to get great results on Facebook, especially if you focus on giving away lots of value.

Here are some tips from the Medtronic Diabetes Facebook page:

  • Provide real-time customer support.
  • Be quick to respond to questions from your fans.
  • Give your fans tips about living with their medical condition (e.g., diabetes) or products for managing their condition (e.g., how to clean an insulin pump).
  • Offer plenty of unique content that fans cannot get from other sources.
  • Know your community inside-out so that you can communicate with them in a way that shows you “get” them.
  • Invest in a strong community manager who knows how to draw the best out of your fans (e.g., one who can get them excited about joining a contest, sharing stories or photos, or even answering questions).
  • Track your performance to see what’s working and what’s not.
  • Ask your community what kind of content they would like to see more of to ensure that you’re always giving them relevant information.
  • Use Facebook ads, which are great for fan growth, and focus on getting real customers to join your Facebook page so that they can share their experiences and grow your community.
medtronic facebook page

Focus on giving away lots of value.

Amanda Sheldon is director of public relations and social communication for Medtronic Diabetes.

#11: Begin With Email to Launch Your New Product on Facebook

amy porterfield

Amy Porterfield

When launching a new product or program on Facebook, an email list can be your most powerful profit-generating resource. To start building your email list, create a signature promotional giveaway (SPG) either on your website or within Facebook itself. An SPG is simply an opt-in offer that gets people to sign up for your email newsletter.

Your SPG has to be highly valuable, free and easy to access. Depending on your niche or audience, you can give away an ebook; video series; live webinar; a teleclass; white paper; audio-only training; or coupons, discounts and tangible giveaways. But how do you get people to notice your SPG in the first place?

Use these three strategies to drive traffic to your offer:

  • Image strategy. Use compelling images that stand out and attract attention on people’s news feed (make sure that your URL shows clearly below the image).
  • Featured blog post strategy. Create a featured blog post to align with your SPG (e.g., if you’re giving away a free webinar, write a blog post about the topics that will be discussed at the webinar and include an opt-in opportunity).
  • Video strategy. Video is not comfortable for a lot of marketers, but it is the most effective way to get people to sign up for your SPG because it provides a personal touch. Create a one- to two-minute professional video to tell people about your SPG and then give them an opportunity to opt in. Then upload your video onto Facebook and turn it into a Page Post Ad.

Amy Porterfield is a social media strategy consultant.

#12: Stop Using Silly Toys!

chris brogan

Chris Brogan

No one asked Hemingway what pencil he used! We worry too much about the tools and platforms we use in social media. The problem is that you get distracted and forget what your business really needs to make money. The purpose of tools is to make business happen.

Think about the goals or outcomes that your business wants to achieve because that will get you to stop using tools and platforms that don’t have an impact on your bottom line.

That doesn’t mean that you should abandon some platforms altogether—especially if your audience is there. What’s more important is that you go where you can tell your story well, and then build the biggest email list of people who want to connect with you. Klout scores don’t pay the bills. But creating a newsletter that offers value does, because when it’s time for you to pitch your products, people will actually respond and buy!

Chris Brogan is CEO of Human Business Works.

#13: Integrate Blogging With Content Marketing

lee odden

Lee Odden

The reasons why business blogs fail are:

  • No clear objectives
  • Unrealistic expectations and resource allocations (e.g., no research, editorial or promotion process)
  • Not sourcing content for the long-term
  • No feedback mechanism
  • Not aligning blog content to customer needs

You can overcome these problems by:

  • Understand your audience and their needs
  • Map those customer needs to your content plan
  • Use a content calendar to keep accountability
  • Grow your social networks, use them to promote content and optimize performance

You should also try to define the common characteristics of your best customers so that you can optimize content for them. What do they care about, what does their sales journey look like and so on? This will help inspire your content plan and your keyword research.

Lee Odden is CEO of Top Rank Online.

#14: Use Your Time Well on Facebook

andrea vahl and lori wildrick

Andrea Vahl and Lori Wildrick

Social media is extremely time-consuming whether you’re creating or curating content. As a community manager, you’re also interacting with your fans, acting as the moderator and wearing many other hats. All these activities require time-management strategies that keep you focused on building a thriving community.

These strategies include:

  • Keep an editorial calendar for Facebook posts.
  • Keep an activity calendar to know what to do at different times of the day (look at competitor pages and see what they’re doing to give you ideas for your own community).
  • Know the best post times for your community and use the slow windows of time to ‘stalk’ your competitors’ pages.
  • Stack up on content for Facebook sharing when you have spare time (you might need it later when things are hectic!).
  • Adjust your calendar based on what is going on in and around your community (a calendar is great for planning, but it doesn’t mean you’re locked into it).
  • Have a backup person to help you manage your Facebook community, especially if your time zone doesn’t match your audience’s time zone.
  • Take advantage of scheduled posts to lift some of the burden.

Andrea Vahl is a social media coach, strategist and speaker. Lori Wildrick is Petco’s social media content manager and engagement strategist.

#15: Stop exaggerating—A Negative Comment Is Not the End of the World!

douglas karr

Douglas Karr

Everything is exaggerated on social media. One negative comment or complaint from a fan or follower is not going to destroy your brand forever! The reality is that there are people who thrive on creating negative content in order to gain attention. But unless it is a true crisis, there is no need to overreact.

A true social media crisis is one which:

  • Impacts clients, prospects and/or your reputation
  • Has momentum and is growing
  • Has no immediate remedy

If a comment does not fit this profile, then it’s important for your brand to get things in the right perspective and simply ignore it. One of the worst things you can do in such cases is to feed the trolls.

Trolls enjoy hanging out with other trolls. If you respond, they will gang up against you and blow the situation out of proportion. If, however, the situation has become public and is getting a lot of attention, then take the conversation to your own blog and defend yourself there.

Douglas Karr is president and CEO of DK New Media.

Update Your Social Media Marketing Strategies

The content shared at Social Media Marketing World was excellent. Use these important takeaways to improve your social media marketing.

What do you think? Which of these takeaways do you like the most? Share how you plan to implement them into your social media marketing. Leave your comments in the box below.

Tags: , , , , , , , , , , , , , , ,

About the Author, Patricia Redsicker

Patricia Redsicker writes research reviews for Social Media Examiner. She is the Social Media Manager at US Pharmacopeia, a public standards setting organization. Follow her on Twitter at @predsicker. Other posts by »




More Info
  • Pingback: 15 Actionable Takeaways From Social Media Marketing World 2013 - WebPronto

  • http://www.jamie-anderson.com/about-me/ Jamie Anderson

    Looks like I missed some really good stuff in April :( Hopefully make it next year.

  • http://internetdreams.com/ Samuel

    Connections and connection making is so so important in today’s social media world.

    It takes work. It really does.

    If you are going to success in it, you will need to invest time and work on creating connections with everyone you come in contact with.

    Love that part in this post!

    Samuel from Internet Dreams

  • Pingback: 15 Actionable Takeaways From Social Media Marketing World 2013 | Internet Biz List

  • Pingback: Facebook Makes Mobile Sharing Easier for iOS Apps + MORE

  • http://www.razorsocial.com/ Ian Cleary

    Hi Patricia,
    Some great tips in here, thanks! Such a wonderful event and great to meet you at it! Ian

  • Pingback: twitter | 15 Actionable Takeaways From Social Media Marketing World 2013 + MORE 05/22/2013 | Free SEO Training

  • http://www.myitechworld.com/ Nirav Mistry

    Great post, Thanks!

  • manish

    Good One :) but no G+ tips….

  • Olesya Russia

    I liked it very much! i will use it in my blog

  • http://LouisaChan.com/ Louisa YS Chan

    A good mix of tips and platform. I agree that it is not so much the tool or the platform but the results you want to get…

  • predsicker

    Sorry we missed you Jamie! But the whole thing was recorded so you could pick that up if you like :)

  • predsicker

    Thanks Samuel. I agree – Larry Benet’s tips are awesome!

  • predsicker

    Thanks so much Ian. Definitely one of the highlights of SMMW13 for me was meeting you!

  • predsicker

    Thanks for reading Nirav.

  • predsicker

    Thanks Manish. I’ll be sure to include G+ tips next time around :)

  • predsicker

    Thanks for reading Olesya :)

  • predsicker

    For sure Louisa. I like how pragmatic Chris Brogan is! Thanks for reading.

  • http://www.razorsocial.com/ Ian Cleary

    Ditto!!

  • activesuccess

    Great stuff. Thanks!

  • http://www.magentaemedia.com Tracy Stonard

    It was an amazing conference, and thanks for sharing some great takeaways!

  • http://www.EntrepreneurOnFire.com/ John Lee Dumas

    Hot stuff! These are really great takeaways from the SMMW summit – thanks! The fact that more and more people are turning to social platforms for referrals and advice vs. searching online is BIG for businesses both large and small. It’s an opportunity to have thousands of people market your business FOR YOU. It really highlights the importance of having fans and followers who know, like and trust you and who value the content/products/services you’re offering.

    ~John Lee Dumas

  • Jennifer Graham

    Wish I could have made it, GREAT info thank you!

  • http://indispensablemarketing.com/ Patrick McFadden

    This statement, “If you can add value, serve others and give freely, then you can connect with anyone, power your business and get whatever you want faster. ” Reminds me of when my mentor Zig Ziglar said, “You can get everything in life you want if you will just help enough other people get what they want.” Great post!

  • Amal Haddad

    Thanks for the great tips

  • Laura McGregor

    Really great post! Thank you for the summary.

  • http://twitter.com/fredfelton Fred Felton

    Wonderful Post so much valuable info there.

  • John Patschel

    WOW! Welp. This just blew my hat off! This is an incredible recap!

  • Michael Wilson

    Very good posting! Along with Google+, I think you should included some Pinterest strategies as well. With all of the changes that they are making, social media marketers should fully take advantage of the site. It’s continuing to grow every day and I think that every business can come up with good strategies to use Pinterest to the fullest.

  • Justin Fuller

    This was a great article! I attended SMMW13 and it is still great to get a refresher. I look forward to attending SMMW14 … I am sure it will be even better.

  • http://geekfree.net/ Elizabeth Fletcher

    Thank you so much for this super insightful post! Bummed to have missed the conference but these takeaways are awesome. I completely agree that “Slideshare is the ‘sleeping giant’ of content marketing.” We recently uploaded a slide and have already received over 5000 views. Pretty cool.

    Thanks again, Patricia!

  • Marilyn DeMartini

    What a great summary of what was clearly an informative and relevant conference. Thank you for sharing–what an excellent resource!

  • Anna Pham

    I am impressed and amazed with those tips from professional bloggers, thanks for sharing, they sound very interesting.

  • http://www.AndreaVahl.com/ Andrea Vahl

    Great list of takeaways @predsicker:disqus! I’m still working my way through the recordings – so many good presentations! Thanks for featuring Lori’s and mine :)

  • http://www.AndreaVahl.com/ Andrea Vahl

    @iancleary:disqus rocks :) and so do you :)

  • predsicker

    Thanks for sharing your thoughts Patrick. Glad you enjoyed it :)

  • predsicker

    You’re welcome Amal, thanks for reading!

  • predsicker

    Sure thing Laura, thank YOU!

  • predsicker

    Appreciate your kind words Fred. Thank you for reading :)

  • predsicker

    What an awesome review John – thanks! Glad you enjoyed it.

  • predsicker

    You’re welcome Andrea – loved your session, it was F-U-N!!

  • Christian Habermann

    Fantastic insight here, thx! Simply amazing how social media & blogging is growing so rapidly and becoming a trusted tool for customer engagement and for generating solid leads.

  • http://marismith.com/ Mari Smith

    Patricia!! You totally rock the planet. What an amazing roundup – lots of work went into this, I can tell!! :)

  • http://www.facebook.com/karen.orsborn.98 Karen Orsborn

    I really like tip #7, I think this is a great idea to interact with a target audience, bring them in, help them visualize, let them take it home. A great plan for a visually driven market.

  • http://twitter.com/tyronne78 Tyronne Ratcliff

    Great content Patricia,Slideshare is definitely a sleeping giant. I actually heard a good interview with Slideshare expert Todd Wheatland the other day. Thanks for spending the time to put this content together, it’s greatly appreciated!

  • Mel Cou

    “The 4-1-1 rule. For every one self-serving tweet, you should retweet one relevant tweet and four pieces of relevant content written by others.”

    Just passed this info on to 2 co-workers and they plan on using it. Thank you

  • Pingback: social media | Social tools or tools that are social? + MORE 05/23/2013 | Search Engine Optimization

  • Pingback: 15 Actionable Takeaways From Social Media Marke...

  • Pingback: 15 Actionable Takeaways From Social Media Marke...

  • louise

    awesome info. thanks for sharing.

  • Pingback: SEO content marketing roundup, week ending May 29th

  • Pingback: TOP Social Media News - May 29, 2013 - Social Dojo

  • Mithun Biswas

    great site.! very helpful for seo professionals

  • Pingback: Social Media Marketing » Earl Cox II - Increasing Your BlogStock | Earl Cox II - Increasing Your BlogStock

  • Elbert Westcott

    You have to question the validity of the survey in item 1 that shows on the chart that 76% feel good after social media connections. 24% feel neutral and 21% feel negative. Hmm…76+24+21=121% of people responding….

  • Pingback: How To Chose Top SEO Company Los Angeles | seogurulisa

  • Pingback: How social media affects every aspect of a company | KEO Marketing - Insights







Check out the Social Media Marketing Podcast!
Join our Social Media Marketing Networking Club
Download the free Social Media Marketing Industry Report

Get Your FREE Copy of the 2014 Social Media Marketing Industry Report

Wondering how your peers are using social media? Get this free report (50 pages, 80+ charts) and never miss another great article from Social Media Examiner.