Are you answering customer concerns on Facebook?
Is offering social customer service important for your business?
Facebook is the number one social channel so it's likely to be the first line of contact for your customers, for both praise and complaints.
Answering your fans, owning up to your mistakes and keeping your fans in the loop go a long way to building trust.
Read on to discover five tips that will make you a customer-service superhero on Facebook.
#1: Answer Quickly
If you have a dedicated customer support department, the
Continue Reading about 5 Ways to Offer Social Customer Service With Facebook →