Author: Jim Belosic

Does your business have a plan for bringing on social media marketers?

Are you wondering how to work with experts outside the company while maintaining a consistent brand experience?

Before you jump in headfirst or turn over the social media reins , check out the following eight tips to make sure your employees or contractors correctly represent your company.
#1: Create a Social Style Guide
Agreeing on a style for outward-facing content helps solidify your company's identity and character, and is the starting point of good social media

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Is your Facebook page secure? With such a critical marketing tool, are you keeping your virtual house locked and safe?

With so much focus on managing the wall and running promotions, Facebook page security is often overlooked.

The good news is that Facebook's security is actually quite effective. SSL encryption greatly reduces the chance of a page being hacked by a malicious script to take over the page or bypass its content.

However, while Facebook's security from external threats is great, there are still threats that every page

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What do you do when you've just received a less-than-complimentary Facebook wall post from someone who likes your business (or used to, so it seems)?

The customer could have a simple complaint, or be so upset he's gone on the offensive, making sure you and the rest of your community knows he's angry.

Your next steps are key to retaining not only the business of the angry customer, but the business of other fans who like your page as well.

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