social media interviewsI recently interviewed the world’s leading marketing expert Seth Godin, author of 11 books (many of them focused on marketing). Some of his more notable books include Permission Marketing, Purple Cow, and Tribes. His most recent bestseller is called Linchpin: Are You Indispensable?

During this interview, you’ll learn how Seth employed new media to promote his latest book and his thoughts on marketing and social media.  Note: Be sure to listen to the complete interview at the bottom of this article.

Mike: What exactly is a “linchpin” and how do I know if I’m one?

Seth: A linchpin is the person we can’t live without—the indispensable person who does work that matters, the person who is trying to stand out as opposed to fit in, the one who’s not easily replaceable, the low-paid cog in the giant industrial machine but, in fact, the person whom we seek out.

If someone says, “We’re going to see Bruce Springsteen,” you know that it isn’t going to be someone who’s like Bruce Springsteen performing. It’s going to be “the” Bruce Springsteen.

I guess the question is, “Can someone put the word ‘the’ in front of your name?” You are “the” Michael Stelzner. There isn’t anybody else who could be doing this interview about this topic because you’re him.

Now, thanks to the Internet, Google and the way the world is changing, anybody who chooses to become a linchpin can.

Mike: Do you think most people who are linchpins know it?

Seth: I think that anyone who is at the edge of what they can be doing is doing that on purpose. They are going through the pain and the difficult work and the risk necessary to do their art, to stand out, and to not just be a noisemaker.

Mike: Do you think anyone has the potential to become a linchpin or is this something that only a small percentage of society will ever achieve?

Seth: The first four words of my book are “You are a genius.” I honestly believe that.

When you were 3 years old and painted something with fingerpaints that had never been painted before, you were a genius. You solved the problem in a way that no-one else ever had.

Everyone has the capacity in some way to do the work of genius. I am not saying that everyone can build a profitable company, that everyone can start a Google, or that everyone can fill a stadium with screaming fans.

What I am saying is if you pick the right endeavor, you ought to be able to do work that matters.

Mike: I love the fact that you regularly talk about how you could even be a linchpin in your “day-to-day” job, like the guy behind the deli counter who’s smiling and greeting the customer. You can play a linchpin role in almost any endeavor, isn’t that true?

Seth: That’s right.

I got a note yesterday from a guy who has a fast-food pizza chain. His pizza is better than any other pizza in the chain. The people who run the chain are giving him a hard time, saying, “We want it all to be the same.”

The reason they want it all to be the same is because then everyone is replaceable. Then all the power goes to the person who writes the manual.

But if you look at your job as a platform for doing art, for being generous and for making changes in people, then you’re both getting paid and stretching yourself to become indispensable. When they hire someone to take your place when you move on to the next job, the place won’t be the same, because you won’t be there.

Mike: Let’s talk about you now. When was the first moment in your life when you realized you were a linchpin?  What was the turning point where you recognized that perhaps you were unique?

Seth: It was in 1976. I was on a lake in Algonquin Park, Canada, teaching a 12-year-old girl how to paddle a 17-foot-long canoe all by herself.

As I was sitting there I realized that I had a tremendous responsibility because I could either just do my job, in which case this girl would go back to her day unchanged, or I could take a chance—I could lean forward. I could connect. I could do something that wasn’t asked of me and maybe, just maybe, I could impact her life and help her deal with her bad temper and help her see a different way of navigating through her day. I did it and it worked.

Mike: What happened next?

Seth: It was an extraordinary feeling. Joanna went from slugging people several times a day—anyone who disagreed with her, boy or girl, she would just deck them—to being somebody who was smart and generous and connected and kind and enjoying her life a lot more.

Fifteen years later, she contacted me and it had stuck. In that moment, I got the chance to matter. That’s sort of addictive.

Mike: Was there some sort of resistance going on in your head, like, “Should I do this? Is she going to snap at me? I’m just going to do this?”

Seth: In the book, I talk about the resistance, which was a term coined by Steve Pressfield in a book called The War of Art. The resistance comes from the lizard brain; the part of our brain that is afraid, that doesn’t want to get laughed at and doesn’t want to make a mistake.

If we look at the people who are reading Social Media Examiner and we look at the huge momentum to fit in and follow the standards, as soon as someone does something interesting on Facebook or Twitter, a hundred people copy it. A thousand people copy it. There’s a lot of desire to not get laughed at and to not be the one who did that thing that everyone talks about. That’s the lizard brain. That’s the part of us that wants to fit in.

What I’m arguing is that the last person in on anything happening on the Internet never profits. The people who win are the ones who figured out how to win before anyone else was even paying attention, before there was a manual, before there was a Dummies book and before it was the standard operating procedure.

Mike: Thanks Seth.  On another topic, did you promote this book any differently than your other books?

Seth: Every time I write a book, I try to take my own advice. With Permission Marketing, I set up a website,, which cost $400. You give me your email address and I send you one-third of the book for free. That led to 200,000 people giving me permission, which changed everything for that book.

In initiating the Ideavirus, I gave the whole book away for free because it was a book about giving stuff away for free. If you Google the words “idea virus,” it’s still there. It’s still free.

With Linchpin, what I said was, “The mainstream media is clearly dying.” The number of book critics is diminishing.  So I’m going to ignore all those people. I’m not going to send out one piece of mail. I’m not going to send out one review copy to the mainstream media. Not one.”

Instead, I reached out to bloggers and people with followings online and said, “Let me do an interview with you, if you’re interested, because you are the new media.”

The second thing I did was go to the people I have permission to talk to, readers of my blog, and said, “If you make a donation to charity, I’ll send you a review copy of my book a month before anybody else gets it. No strings attached. Review it and share it when you’re done if you like. The only reason we’re asking you to donate money to charity is because we can’t give one to everyone. We just want to give one to people who really care.”

Almost 3,000 people took me up on that offer. The book has been reviewed online probably more than any other book I can think of. The day the book went live and Amazon opened its doors, more than 110 people gave it a review.  All of them had read it. None of them had any other incentive to review it.

The end result of this is that it was the biggest launch of any book I’ve ever done and one of the most successful book launches of the year.

Mike: I’m looking at your book right now and on the back cover, there are a thousand little pictures. Tell me what that’s about. Note: That’s me holding the back cover up…  See any subliminal messages?

Seth: Last year I put a post on my blog that said, “If there’s someone you can’t live without, someone indispensable in your life, send me their picture.”

Flickr has a feature that gives you an email address where you can email pictures to yourself and they show up in your Flickr account. I published that email address. Everyone was sending me pictures that ended up in my Flickr account.

I downloaded those pictures and put them into a mosaic. Here is a gallery of people—ordinary, everyday people like you and me—who matter. That’s the essence of the book.

Mike: I thought that was really brilliant.  In your book you talk about gifts.  Can you explain what gifts are and how social media plays into the whole gifts concept?

Seth: A gift is not a gift if you give something to someone hoping they will give you something back. That is sort of an unequal transaction. It is not a gift.

A gift is what Pablo Picasso did when he painted a painting and you get to see it in a museum. He knew you’re never going to be able to buy one of his paintings. He wanted you to see the art. The point of the art is to change people.

When you help somebody out who asks you a question on Facebook or Twitter because you hope one day they’re going to become a consulting client, you’re making a mistake. While that might be an interesting marketing strategy, it is not a gift.

My argument is that linchpins make art. Art is a generous gift that changes other people.

Mike: If I’m a marketer and my goal ultimately is to market a product or service, can I still give a gift even though my intention is to try to sell something?

Seth: I don’t want to call that a “gift.” I want to call that an opportunity to put ideas in front of people so that you can up-sell them after they trust you. That’s fine, but let’s not get confused.

There are plenty of people who read your site who are happy to respond to a pop-up window: “Welcome to my blog. Sign up for my free newsletter.” That newsletter is designed to have valuable content but also to up-sell people. That’s all good. But that’s not a gift.

What I’m talking about is somebody who gives $100 to charity and doesn’t sign his or her name to the letter. There’s no opportunity for anything to come back to the giver, except for the fact that he or she now feels closer to the mission.

Mike: At the end of your book, you mention Frank Eliason from Comcast as a great example of a linchpin. Why?

Seth: Frank works at one of the most hated companies in America, a cable TV company called Comcast.

On his own, without permission, he started searching Twitter for mentions of the word “Comcast.” If you mentioned Comcast in a tweet, he would get back to you, sometimes within five minutes.  He would tell you who he was and ask you to call him directly, or he would try to troubleshoot you right then and there so that you could get back online or back to TV.

It worked. It worked because it was so out of the box, so generous, so remarkable, so opposite of the way people felt about Comcast.

As a result, Frank’s standing at Comcast goes way up and so does his career.  That’s not why he did it. He did it because he clearly loves the company and he wants to help people. The side effect of his generosity is that he’s set for life now because he’s “the” Frank Eliason.

Comcast then hired a whole bunch of people to sit next to Frank because once the word got out that this was the shortcut to customer service, lots of people started tweeting the word “Comcast.”

The lesson from Frank is “do something that hasn’t been done before.” Do it out of sheer generosity. That’s the lesson.

Mike: One of our Twitter followers asks, “What is the catalyst or tipping point that pushes a follower to be a leader?”

Seth: The Tipping Point by Malcolm Gladwell is a great book that I recommend.  It’s about social movement. I don’t think there’s a tipping point for an individual to go from follower to leader, but I do think there are plenty of catalysts.

The real catalyst, in my experience, is no-one goes from being a follower to being president of the United States. There are lots of kinds of leaders. You can be the president of the safety patrol in fourth grade and you’re doing a little bit of leadership.

What really shifts is if you decide that you’re going to take tiny steps toward leading. Those can be leading in your family or leading in your community.

I really believe that this is a path and not an event. The path starts with leading a few people, volunteering at your local animal shelter and then leading a corps of volunteers to make a change happen.

Mike: Talk to me about your time working with Lester Wunderman. He’s the marketing guru behind the American Express Card and Columbia Record Club. What did he teach you about marketing?

Seth: Lester invented the term “direct marketing.” What Lester understood is that it’s not particularly difficult to hire people to follow the manual. His firm, Wunderman Cato Johnson, grew to be a multibillion-dollar firm, with lots of people doing direct mail and direct marketing for lots of companies.

You don’t need Lester to do that. What you need Lester to do is sit down and invent the gold box on the Columbia Record Club so they can go on TV, or invent the American Express Card as a charge card, not a credit card. These sorts of insights and innovations are what he does for a living.

It only takes a minute to come up with one. The other eight hours a day are spent going to lunch and walking around and smiling at people. But in one minute a day, he’s creating billions of dollars worth of value.

We get so hung up, particularly in a tweetified, Facebooked, blogged world where there’s always one more email to answer. We get focused on how busy we are or even how measured productive we are, as opposed to saying, “What did I do today that was important? What did I do today that no-one else can do?” If you spend a little bit more time on that work, you’ll discover that you have enough money to hire people to do the other stuff.

Mike: So what Lester taught you is to focus a little more of your time on coming up with innovations?

Seth: He helped me see that that’s my only job.

Mike: To the aspiring future linchpin, what would be the best piece of advice that you would give him or her?

Seth: Ship. Fight the lizard brain. Fight the resistance. Whatever it is you’re working on, ship it out the door. Ship often. Put things out there and fail. The more you fail, the more you learn. The person who learns the most wins.

Mike: Seth, thank you very much for your time. You’re an incredible fountain of knowledge.

Seth: It was my pleasure. Thanks for doing the great work on the site.

Listen to the rest of this interview (below) and learn a lot more about Seth and marketing…


What do you think about Seth Godin and his marketing ability? Have you read his books?  Did they leave a mark on you?  Leave your comments below.

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  • stevethomas

    Great interview with a great guy. I’ve been a Godin fan since way back in the day. He’s always been insightful and delivered the goods. Linchpin is without exception his best book. Our tribe has run insider discussions, an Idea Party to playout the implications and Linchpin is required reading for anyone who wants to work with Oneicity.
    He actually has me asking my primary working partners to articulate their art. That is a game-changer in so many ways.
    Thanks for the interview. Seth’s been one of my dream interviews for my blog for a long time. Good for you for bagging a big one.
    So Michael, what’s your art?

  • Hey Steve – My art is bringing people together. Thanks for asking! – Mike

  • To me, one of the most impressive things about Seth Godin, is that he really seems to answer all of his emails. I’ve written him questions a few times and he has always responded. There are a number of other people / sites that I have written to and never heard back from. Seth always seems to respond. He practices what he preaches.

  • Awesome interview! We have a few of Seth’s books here in the office and they are definitely some of my favorite reads. I love the points that he makes and especially the way he makes them. Always clever, and definitely unique, which makes a reader like me never want to put his books down once I open them.

    Thanks again for sharing such a great interview.


  • Thank you for posting this excellent interview. I’m a faithful reader of Seth’s blog and have read his other books, but Linchpin has had the biggest impact on me. I’m so much more aware of my resistance now and make myself focus on shipping instead of excuses. Thank you Seth!

  • I’m a die hard fan of Seth’s blog. The guy is amazing, and his focus and passion for his work is incredible. By far, Linchpin is his best book, and one of the best books I’ve ever read.

    Great interview!

  • Really enjoy listening to the interview! Seth’s reference of Lester Wunderman and the value of innovation sums up the interview perfectly – a genius idea executed with precision holds the key to becoming excellent in what you do.

  • arthurpeterson

    Great interview, it was great to read and learn more from Seth´s wisdom!

    Becoming a linchpin is not going to happen over night and I think he managed himself to master that over the years and become an authority on his subject.

  • courtneydirks

    I absolutely love the concept of giving books away to those who have given to charity. What a fabulous way to celebrate generosity. Now I can’t stop thinking about the linchpins in my life! Seth, you are a humble man despite all your tremendous success, what an inspiration. It was great getting to know more about you through this interview.

  • I bought Permission Marketing from the Books on Tape kiosk at a Kinkos on a whim while waiting for a print job almost 10 years ago. I wore out the tapes. I think Seth is one of the most insightful, brilliant, “aha” moment geniuses of the 20th and 21st centuries. I have Linchpin on my desk to read right now, but I already am a linchpin at my company, so I don’t have lots of time to read it. I read Seth’s books mostly because they confirm what I already know and do, rather than change me! Go, Seth! Keep writing! I love the validation!

  • Thanks for the great interview. Loved it. Very helpful.

  • All I can truly say is WOW. What a gift this interview is. I know the “lizard brain” well. What a drawback it can be. Fortunately, I’ve come to recognize it as a prompt to act/dare instead of a reason not to. It’s a daily struggle, but the resulting awareness and mental stretch makes it well worth it. Lasting change often occurs in small increments. It’s great to hear from someone like Seth who’s proven it many times over. It’s powerful validation. I will read Linchpin!

  • What a great interview! I’ve only been reading Seth’s blog and Social Media Examiner for a few month’s now. The information and inspiration given is awesome. Thank you so much.

  • “Mattering” is addictive, yes! After reading this interview, I feel emboldened. Whatever innate talents we may have been gifted with, let us be brazen in using them!

  • Love Seth Godin. I like the interview, it is almost like reading one of his books. I am in the middle of reading “Tribes” right now. I also loved that he mentioned Steven Pressfield’s “The War of Art.” That is my favorite book of all time.

  • steveborowski

    This interview is another reason I like coming here and reading your articles and postings. At OneCoach, there is a huge need from our small business clients to figure out how Social Media can impact and grow their business and I find great content here. Thanks for sharing the interview with Seth. Now I need to read his book, but after reading his blog for the last 4 months, I have an idea what is in it. I believe we have all been a Linchpin in some way in our lives and probably did not even know it…this sure helps to point us in the right direction.

  • edwiley

    Great interview. I really enjoy Seth’s view on life–as he related with the young girl in the canoe. I have read a couple of Seth’s books and find that they get me thinking.

    The example of Comcast’s twitter man could have been me. I worked at Comcast when their phone service came out. Many customers experienced phone service problems, but it also impacted their Internet service–it quit working. As you can imagine, customers got mad when we told them that the problem would be resolved as soon as possible (which meant about 2 weeks).

    I went to my supervisor and on up to my manager to ‘get permission’ to actually solve the cause of the problem–it was internal processing of closing the service order. I was told that was a good idea, but not mine to attend to–get back on the phone. I left Comcast within a couple months. Lizard brainedness

  • Thanks everyone for your great comments! Seth emailed me and said many of your comments made him smile.

  • Mike, you really know how to ask the right questions. As for Seth, he’s always been awesome, and he is like good wine: he improves with age. So in this interview, I learn from both you and Seth Godin. Thanks a lot for your generosity.

  • Great post Mike! When I met you and Seth at the LinkedOC event I knew a bit about Seth but didn’t know I’d just met two rock stars. @Seth – Thanks for helping me remember that I’m a genius and that it’s always better to focus.

  • misskittyplum

    Such a fan of Mr Godin’s books and blog. So great to hear such sensible logical ideas put across with such clarity of thought and passion. I recoomend them to everyone and the books are the perfect size , not sn off putting weight tome you think you will never wade through. Genius genius the gent’s a genius.

  • Hey Mike

    A great interview and well thought out. Thanks for taking the time to interview Seth and bring his views to us.

    A big thank you for including my question on your interview and thank you to Seth for answering it. It’s heartening to know that the little steps you take in your life can (and do) lead to bigger goals – I loved Seth’s comment about “it’s not an event, it’s a path.”

    Hope to read many more such interviews on your site. Keep up the great work Mike.

  • boomer54mark

    I have read all of Seth’s books and just finished this book…Every page has a bit of knowledge or a quote that I highlighted.

    This is one of those books that should be required reading in every organization but sadly will not. Most of us struggle with the lizard brain. I know I do.

    I question myself does anybody really want to read or hear about what I have to say.

    No matter vertical, niche, market or endeavor, Seth helps us realize there is only one of us and we are unique. Our contributions do matter!

    Thanks Mike and Seth, great intervies.

  • Excellent interview!! I have the book and have read it a couple times. Everything Seth writes and does is brilliant. Linchpin in particularly has really inspired me to strive to be the “artist” and using the relationship marketing even more so than ever. I’d like to think of it as “what would Seth do in this situation?” when I’m unsure about an idea or something I’m looking to implement in my business. Love the book. Thanks so much for this great interview.


  • taracheney

    Great interview! I have just started reading the book and am proud to say I am in one of the bitsy photos on the inside cover with my two fellow Linchpins. Wait a great idea. Can’t wait to finish the book!

  • I like that Seth promotes the notion that everyone can find a way to be a linchpin. Too often we get stuck thinking the world is divided into “stars” and “ordinary people” and then we spend a lot of time flip flopping back and forth, wondering which one we are–do we really have great talent or are we fooling ourselves? The linchpin concept cuts through all of that and gets people focusing on taking action that matters and becoming important and essential to the people around them–no matter where they work, live, play. I love how this is universally accessible. Nice work, Seth.

  • kathysimonzack

    Amazing interview with an amazing thinker. He inspires me every time I hear him or read his words. Thank you for this awesome interview.

  • My problem with Seth is that he doesn’t allow comments on his blog, which means he believes he’s right 100% of the time. And according to the above interview, he himself doesn’t believe that.

    Of course, he also states that he doesn’t have the time to answer everyone, however, there are others with quite possibly the same size following that do.

    So, I don’t get it. If this is what works for him, then I guess that’s ok….

  • mintzwebdesign

    Very nice interview.
    I was one of those who took Seth up on his offer, and have been savoring the reading of “Linchpin”. He may not have mentioned, but, he also sent, as a thank you gift a second copy of the book at no charge to these original subscribers, so they’d pass it along. Good in so many ways.
    Margie Mintz

  • Awesome interview.

    I need to read Linchpin…a lot of this is really inspiring to me..
    I’m currently in the process of hopefully failing, I mean, ‘learning’ 🙂
    And one day I hope to become a linchpin.
    Thanks Mike, just began to follow this site…awesome info..

  • srogro

    Hi Ed. One of the greatest lessons a manager ever taught me was that I should not wait for permission, but take action – and then deal with any consequences later. That’s stayed with me all my life and helped me tremendously. It resonates very well with Seth’s great comments

  • Michael,

    I would love to connect with you and collaborate.

    I am the Social Media Director for

    Can we connect by phone?


  • This is an excellent interview and Mike got most out of it for us. “The person who learns the most wins.” Love it, thank you Mike

  • Thanks Waqas

  • Seth is just a great thinker and yet he seems very casual about his success, that’s rare! Thanks for the link Michael, great move in the spirit of real Social Media! Small gestures like that, to me, define people!