In this video I interview Kimarie Matthews, vice president of social web for Wells Fargo.
Kimarie shares how Wells Fargo uses Twitter to improve customer support. You'll also discover how she documents Twitter interactions to monitor customer sentiment and uses the data to develop a business case for social media investment.
Be sure to check out the takeaways below after you watch the video.

Looking for something to make your life easier?
Discover the tools we recommend to drive engagement, save you time, and boost sales across your entire marketing funnel or business.
Whether you need help planning content, organizing social posts, or developing your strategy, you’ll find something for every situation.
FIND YOUR NEXT FAVORITE TOOLHere are some of the things you'll learn in this video:
- How to add value on Twitter
- How to manage different channels on Twitter
- What day-to-day activities create the basis for a strong presence
- How to listen to customers
- How to handle customers who are having a less-than-desirable experience
- How to look for feedback from customers and get it back to the store in question
- How to manage corporate Twitter accounts
- How mobile impacts the social interactions with your customers
Connect with Kimarie on Twitter @Kimariematthews and also @Ask_WellsFargo.
Do you use Twitter for your business? What tips do you have to share to get the most out of your Twitter strategy? Please leave them below.
Get Your FREE Course: Web3 for Beginners

Curious about Web3, but don't know where to start or who to trust?
Introducing Web3 for Beginners, a course taught by Michael Stelzner, the founder of Social Media Examiner.
Learn the basics of Web3 and apply it to your business with this FREE comprehensive course.
CLICK HERE TO GET FREE ACCESS