by 
In this video I interview Becky Carroll, who is the author of the great new book, The Hidden Power of Your Customers.
Becky shares the story and meaning behind her “ROCK” strategy and why it is so important to focus on your existing customers.
Be sure to check out the takeaways below after you watch the video.
Experience Social Media Marketing World Without the Travel
Imagine learning from the world's top social marketing pros without ever leaving your home or office.
Attend Social Media Marketing World virtually with an On-Demand Ticket. Watch all the sessions, keynotes, and workshops when and where you want! Youâll walk away with real business-building ideas without having to deal with the stress or expense of travel.
CLICK TO LEARN MOREHere are some of the things you’ll learn in this video:
- What you need to know so you can focus on giving your existing customers the whole package
- How to generate new opportunity for a business of any size
- How to make your product into an orchestrated customer experience
- How to go beyond just customer service
- What is the best way to provide Killer Customer Service
- How you can discover who your true advocates are
Connect with Becky on Twitter @bcarroll7. You can also check out Becky’s blog: Customers ROCK!.
What do you think? How do you generate more opportunity with existing customers? What tips do you have to share about your customer service? Please leave them below.
Experience The World's Largest Social Media Conference
Quality marketing training, actionable takeaways, and beneficial connectionsâthat's just a fraction of what you can expect at Social Media Marketing World! Join thousands of smart marketers in sunny San Diego this spring and level up your marketing.
đ„ Sale ends Friday! đ„
