Facebook Community Pages: What Your Business Needs to Know

social media how toFacebook’s new community pages have created a lot of confusion for businesses.  Many companies have been surprised (and many angry) to find their brands showing up in community pages that are fully outside of their control.

The root of the anger: Businesses have invested in Facebook pages only to find community pages appearing that seem to compete with their pages.

This article is designed to demystify Facebook community pages and provide you with important actions you can take.

What Is a Facebook Community Page?

Facebook first announced Community Pages as a feature designed to address all the fan pages set up around generic, non-business topics. For example, “I Love Sleep,” or “I Need a Vacation.”

Facebook wanted to differentiate between bona fide Official Facebook Pages (fan pages for businesses) and what they now call Community Pages. In Facebook’s words:

Community Pages are a new type of Facebook Page dedicated to a topic or experience that is owned collectively by the community connected to it. Just like Official Pages for businesses, organizations and public figures, Community Pages let you connect with others who share similar interests and experiences.

Facebook Business Pages Vs. Community Pages

On first pass, the concept of Community Pages seems like a great solution to create a clear delineation between 1) Official Pages (Facebook’s term for business fan pages)—administered and controlled by company representatives and 2) all the fan pages created around an idea or topic.

The example Facebook uses in their blog announcement is for cooking. So, the Cooking Community Page could prove to be a helpful source of information on a topic you’re passionate about (although you could just as easily find the information directly on Wikipedia!) and/or a great networking resource to identify and reach out to people who share your passion for cooking.

(Interestingly enough, when doing a search for the same Cooking Community Page Facebook profiled in their blog announcement, I couldn’t find it using their internal search facility. I waded through pages and pages of search results and in the end just went to Google and entered “facebook cooking community page” (not in quotes) and the Community Page came up second!)

image

This is an example of a a community page

Two Types of Community Pages

One of the many factors causing much confusion around these Community Pages is the fact that there are TWO types of Community Pages: Facebook-administered and user-administered.

I’ll go into more detail about each below, but in a nutshell, Facebook-administered are all the auto-generated Community Pages. User-administered are Community Pages you can set up yourself that essentially look identical to fan pages (Official Pages), but you create them for a topic, not your business.

Facebook-administered Community Pages

Let’s tackle Facebook-administered first, as that’s what Facebook actually announced on April 19, 2010 on their blog.

Facebook automatically created 6.5 million Community Pages in mid-April. These pages were auto-generated from users’ “Likes and Interests” and “Work and Education” sections of the personal profile Info tab.

imageHere’s an example of an auto-generated page

Given that these Community Pages were auto-generated, anything separated by commas produced a Community Page with those keywords/phrases as the title. So there are thousands of such pages, many of which have only one or two fans (people who Like that page).

Where Does the Content Come From?

Depending on the subject matter of each Community Page, content (including the Page photo) gets automatically pulled in from Wikipedia. All other content is auto-populated from wall posts and status updates made by any Facebook user containing the keywords of the Community Page.

This is where the nightmare begins for many businesses, schools and more. There are no administrators (yet) for Community Pages and you have zero control over what shows up on the page.

Here are the Official Fan Pages of SeaWorld Florida and SeaWorld San Diego. And, here are just three Community Pages for SeaWorld, out of hundreds. (The first two have a tab and image pulled from Wikipedia. The third has the Wikipedia tab but no image. There are many of these Community Pages without images).

By the way, community pages have a tab called “Related Posts.”  In the below screen shot, the “Related Posts by Friends” includes any related updates from friends OR related fan pages you have joined (liked). Try clicking on the SeaWorld Community Page.

image

What About Privacy?

A user’s privacy settings DO affect how their content is viewed, even on Community Pages. For example, let’s say you had “Posts by me” set to “Friends only.” In that case, if and when any of your content happened to have keywords of a Community Page, only your friends could see that content and no-one else.

However, as Jeremiah Owyang pointed out in this tweet, the vast majority of Facebook users seem to be completely unaware of how their information is being viewed. (That is, despite the new simplified privacy settings!)

You only need to take a look at www.YourOpenBook.org and do a search for something like “I hate my job.” Yikes, such a tragedy. Lots of people unhappy at work.

image

Openbook allows anyone to search any and all public Facebook (status) updates. You don’t have to be logged into Facebook or even be a Facebook user to access any information on Openbook because it’s all publicly available information.

In other words, these updates appear because the users have their privacy settings wide open. (I’m actually a strong advocate for wide-open privacy settings; my rule of thumb is if you don’t want it shared, don’t share it. However, I completely understand that rule doesn’t work for everyone!)

This content is essentially the same as any content that could appear on related Community Pages, but it’s much easier to find with one central search engine such as Openbook.

To find actual Community Pages, you need to use Facebook’s search facility, which can often yield literally hundreds of results all jumbled up with regular fan pages in a variety of categories along with your Official Page. Definitely an area needing improvement!

Do Businesses Have Any Control?

Following is a forum post (used with permission) from a social media coordinator for expressing her frustration with the confusing morass of Community Pages for the college.

Much to my surprise I did a search on our College name yesterday on Facebook. Now there is a “Community Page” with the exact same name. They stole our logo without permission and are aggregating all of our posts—and other completely unrelated posts.

This page has 53 fans—our students I assume. I immediately let our students know that this was not our page, nor were we responsible for any information put on it. However, there is no way to post anything on the Community Pages. Clicking on the “Sign up” to add to this page button was a joke, as was adding an official website. “Thanks for signing up, we’ll let you know when we need your help” which to me translates—”we aren’t really sure what we are doing yet.”

When I dug further I found a dozen or more versions of our College name with “nursing” or “business” in them—WITH NO CONTENT. Isn’t creative content important in social media??? Why would Facebook push all of these blank pages?

Why in the world would Facebook create all of these pages with no content? I don’t want our students confused by these pages. Is anyone else having this problem? This just seems like the most ridiculous move ever.

Alyssa has articulated exactly why so many organizations are reacting to the confusion of Community Pages.

For clarification—any logo or image on Facebook-administered Community Pages is pulled in automatically from Wikipedia. Facebook users do become fans by clicking the “Like” button, the same as Official fan pages. However, the vast majority of fans were automatically connected because they had the Community Page name in their “Likes and Interests” section. For further explanation on how these auto-connections came about, see Facebook’s official post.

Unfortunately, at present, businesses have little to no control over any Facebook Community Pages. However, given that the “official” content is being pulled in from Wikipedia, as Jeremiah Owyang points out in his excellent post, “To be successful, brands must keep their Wikipedia pages fresh and accurate.”

User-administered Community Pages

Let’s talk about the second type of Community Pages—ones you create yourself. If you have an idea for a Community Page, setting one up is very easy. Just go to the same Create a Page section as before, and you’ll now see a second choice on the right (see screenshot below).

image

When creating an Official (fan) Page, you need to first give thought to the category/subcategory and page name, as neither can be changed after the fact. You also need to confirm you are an official representative and have permission to create the page.

But, creating a Community Page is super-easy—give your page a name, and voila! No category to choose, no need to verify you’re the official company rep.

Now, initially, your new Community Page will look, feel and function exactly the same as an Official Page. The big challenge, though, is if your Community Page becomes “very popular;” that is, “attracting thousand of fans.” As Facebook says, you will lose all admin rights and your Community Page will automatically be converted into a Facebook-administered, Wikipedia-type Community Page.

Rather ironically, when my coauthor and I were attempting to set up an Official fan page for our new book Facebook Marketing: An Hour A Day, we could not get past the first stage, as Facebook does not allow their name in page titles. So, as a workaround, we were actually able to set up a Community Page and got the name we wanted with no problem. So, for the moment, our user-administered Community Page looks identical to an Official Page. But eventually (according to the current terms), we could lose admin rights should the page gather thousands of fans!

Important Points to Know:

#1: Deep search was already available.

Facebook’s deep search was first introduced in August 2009, meaning that anyone on Facebook could do a search for any keyword and view Posts by Friends and Posts by Everyone.

image

This is exactly what is displayed on the new Facebook-administered Community Pages. When you view any Community Page, you’ll see a section for “Related Posts.”

#2: Community Page content is already public.

Content on Community Pages is publicly viewable information anyway. Anything that was being said about your brand—good, bad or indifferent—was findable in the past. Now, that same content may be aggregated on Community Pages. As John Bell from Ogilvy PR states in this post“Are the Community Pages really that much different than a Google search that returns a bunch of blog posts, the Wikipedia article for your brand, user-created videos and more? 25% of the top Google search results for the top 100 brands are user-generated content.”

#3: Users still maintain control via privacy settings.

As a user, if you wish to have more control over how your content is viewable, adjust your privacy settings. The main setting to edit is “Posts by Me” (that is, “My status, photos and posts”—anything you publish on your own wall). I recommend first making Friend Lists and going for the Custom setting where your default is “Friends of Friends” and hide from certain lists. That way you can better control on a post-by-post basis who sees what content.

Six Steps Businesses Can Take to Optimize Pages

#1: Monitor your mentions.

As part of your routine brand monitoring efforts, experiment with a combination of www.youropenbook.org, www.kurrently.com and Facebook’s own deep search feature to search for your various keywords and company name. (Of course, you may be using a Brand Monitoring tool that will already be picking up public content on Facebook.)

For the most part, you may not need to take any action at all, depending on how large your brand is, what’s being said and how often. But there are two primary aspects to look for as described in steps #2 and #3 below.

#2: Appease any naysayers.

Look for any negative mentions of your brand and, depending on the severity of the negativity, reach out to these individuals. Email them on Facebook and/or search for them on Twitter, Google, etc., and contact them. See how you can listen to their complaint, take remedial action and turn them into fans.

#3: Find your Superfans.

Look for your undiscovered brand evangelists and reach out to them. Email them on Facebook and/or search for them on other social media channels, and contact them as well. See how you can reward, incentivize and empower these individuals to become what Aliza Sherman calls Superfans.

#4: Keep your Wikipedia content accurate.

Make sure you periodically check that any content pertaining to your company, brand, products and services on Wikipedia is highly accurate.

#5: Continue to drive attention to your Official Page.

The more you can put the spotlight on your Official fan page, the better you’ll be able to dissipate any confusion among your fans and potential fans. Refer to one of my earlier Social Media Examiner posts here: 21 Creative Ways to Increase Your Facebook Fanbase.

#6: Sign up for all community pages of your brand.

As best you can, search for all possible Community Pages in your name, company name, product names, etc. (As mentioned above, I found Google search was more reliable than searching on Facebook.) Sign up to put yourself on the list of possible administrators, and also suggest your official Wikipedia article if you have one, and your official website for sure.

imageAfter reading this post, hopefully you have more clarity on what exactly Facebook Community Pages are, how they impact your business and what proactive steps you can take to maintain control of your brand and reputation.

Have you had any challenging situations to deal with stemming from these Community Pages? How about any positive experiences? Have you already integrated a Community Page monitoring initiative in your company? If not, do you think you will? Please share your thoughts in the comments box below.

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About the Author, Mari Smith

Mari Smith is a widely-recognized social media speaker and trainer, author of The New Relationship Author, and coauthor of “Facebook Marketing: An Hour A Day.” Follow Mari on Twitter: @marismith. Other posts by »




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  • http://randyduermyer.com Randy Duermyer

    Mari: Thanks for another great in-depth article on Facebook. The whole Community pages thing was a bad idea in my opinion – at least for Facebook administered pages. It was an apparent attempt to add millions of pages to the search results. As you pointed out, it’s often easier to find something on Facebook using Google search than it is to use Facebook search. Go figure that Google would even index Facebook-administered pages since the primary content is coming from Wikipedia, which in essence is “duplicate content”.

    It will be interesting to see how this all plays out in the days ahead. I think as more businesses and brands become aware of what’s going on, the uproar will get louder.

  • http://www.catcreativemedia.com Cat

    I’ve had the exact situation this week when this ‘Community page’ appeared from nowhere http://www.facebook.com/home.php?#!/pages/Girls-Out-Loud/10150138360305858?ref=ts

    Would it not just be easier if Facebook let users delete the page?

  • http://dinodogan.com/ Dino Dogan

    Great lowdown on Facebook community pages. Thnx Mari

  • http://www.yourlifeyourway.net Tia Sparkles Singh

    This is so scary! I had no idea sites like youropenbook existed! Or that community pages could auto access our information. I always make sure to have my privacy settings the highest possible but I’m concerned about friends and family who don’t take it seriously or worse, have no idea!

    The searches I did on “I hate my job” and “I love my life” both scared the heck out of me thinking about all those people who have no idea how open their information is. Bad, bad, bad. Thanks for the information Mari, I’m sharing this with everyone I know.

    Tia @TiaSparkles

  • AWsensible

    Thanks Mike & Mari!

  • Emily

    Thank you so much for posting this. Community Pages have been a bit question mark for me and your post really helped me to understand what I need to stay on-top of for my brand.

  • http://nichenista.com Leah Steinbrink

    As usual, Mari, you demystify Facebook with enough detail to educate, and offer real solutions to the problems one may encounter. On its surface, Facebook seems like such a straight-forward tool, but when you dig deeper, you find so many different nuances…for instance, I had no idea community pages were auto-generated based on people’s “Likes.”

    Thanks so much for the how-to on setting up a community page – I need to do that for a page I administer right now, so the timing couldn’t be better.

    As for privacy, I’ll be telling all of my clients to examine theirs and check Open Book for their comments as well as their competitors. So much to think about, Mari. Thank you!

  • Denverluvr

    Wow, very informative. Crazy stuff those FB community pages!

  • http://www.bizogy.com Bizogy

    Thanks for clearing up some of the confusion, Mari.

  • http://www.crackerjackmarketing.com/ Stephanie Schwab

    Mari, this is really helpful, thanks. There is so much confusion out there – your article makes it easy to understand what’s going on, at least as of this moment. My hope is that Facebook will pull back on this a bit, as they have with other initiatives in the past that weren’t well-received (Beacon, anyone?). Let brand pages be brand pages and fan-generated Community pages be just that.

  • Jana

    Great post and very needed clarification – however I have 2 other examples of unique “problems” with the community system. 1st – they should not allow pages with duplicate names to be created – period. I did a search for a particular community with no results – however after I created a community page for that “field” myself – I found there were already pages (that never showed in my initial search, even though they were created and had many more fans!). Since the damage is now done – Facebook should work toward merging those communities with the exact same names.
    The 2nd problem I’ve encountered – and even more problematic – is that one of the small businesses I work with had a client create a community page with their business name! Not only that, but the client created community page shows up first in search for that business! BAD! How many people would need to report the page or could the business contact Facebook to have it removed? I would love to see if others have run into this and how they handled it.

  • Leona Martin

    Thanks for the information. I was wondering what these pages were after I saw a mutual friend “liked” a page that I would as well, but when I saw it it was so confusing… I didn’t “like” it.

  • http://marismith.com/ Mari Smith

    Thanks, Randy!! I’m right there with you — I rather think many businesses are blissfully unaware of the big mess of these pages. It is kind of odd that Google is just indexing all public content across the board. Seems Facebook just threw up these Community Pages knowing they’d figure it out later… ;)

  • http://marismith.com/ Mari Smith

    Very true — doesn’t seem much point in signing up to the be future Admin/Moderator of a Page you want deleted… we’ll see what happens next!!

  • http://marismith.com/ Mari Smith

    Hey Dino!! You bet, my friend!!

  • http://marismith.com/ Mari Smith

    You rock, Tia. Thanks for the support. Yes, it’s so sad how many people – of all ages, but particularly the teens and early twenties – who have no idea they stand to get fired or certainly not hired as a result of what they’re sharing on social networks. HR departments are trawling social sites as a hiring decision making tool. We really have to help educate everyone to be more mindful about what they share and about their privacy settings.

  • http://marismith.com/ Mari Smith

    Good to know, Emily!! Thanks for your comment.

  • http://marismith.com/ Mari Smith

    Truly my pleasure, Leah — I appreciate your kind words very much!! :)

  • http://www.aparcher.com Apryl Parcher

    Great info, Mari, on the difference between company and FB-controlled community pages. THe wikipedia tip is particularly helpful. It seems that with anything that is experiencing the kind of phenomenal growth that FB has undergone, there are going to be “growing pains.”

  • http://twitter.com/ianmb ianmb

    Thanks for this article, very interesting and relevant. My company is an investment management company and we deliberately do not have a Facebook Fan Page as we are dealing in a B2B environment. Suddenly we have two community pages which people are ‘liking’. We obviously don’t want them but Facebook are unlikely to remove them. This means we then need to control content in some way because, as an investment company, are activities are regulated by the Financial Services Authority (we’re UK based) and they recently published guidance on social networks. Could we prove the page is nothing to do with us when our staff ‘like’ it? It’s a very grey area these pages and there brands involved need to have some control in these circumstances.

    A problem I don’t need to deal with, especially as it has been raised to me by one of our owners.

  • http://marismith.com/ Mari Smith

    Whew – amen to that, Stephanie!! It’s like Facebook descended these six million auto created pages without the ability to logically vet what was being created! I hope Facebook clears all this up! Lotsa bloggers talked about Community Pages at first… then they’ve kind of slipped aside for now.

  • http://www.yourlifeyourway.net Tia Sparkles Singh

    Cheers Mari. I kinda got on a crusade after reading your post. Btw, I just noticed that FB removed all results for “I hate my job” – I’m glad cos I’d hate for anyone to be found out & fired for that. You can still get results for “my job” but no more “hate”. That was fast work on their part – Interesting, hey!

  • Whistler Heather

    Wow, that explains everything… scary isn’t it? I deleted my community page – I wonder if itis still out there? I appreciate the truth – I love the internet and freedom of information..

  • http://www.theSocialSquares.com/ Joshua Thompson

    youropenbook is good. But someone needs to come up with a location based Facebook search. That will really take Social Media Marketing to the next step. However, maybe Facebook is really trying to avoid that being a possibility because marketing isn’t something people innately love…
    Mari I really have to commend you. You know what you are doing. So few people take Social Media as seriously as you do and you do such a great job.

  • Jo Petzer

    Thanks for the interesting article. I did a Facebook Search for my company Cosmic Creations and found that a blank community page had been created – with no members yet. It gives an option to suggest the official site, which I did so hopefully anyone going there will visit the site link and see the link to my official FB group rather than join the community one. Next thing to do is to maybe is set up info on my company on Wikipedia so it will hopefully be pulled through to that page, letting everyone know more about what I do and with another link to the official facebook page. Hopefully that will work.

  • Carolyn

    Wow, this is crazy. I’m so glad I clicked on this though my head is spinning. I work for EatingWell (one word) and there are 4 different community pages: 1 EatingWell, 1 Eatingwell and 2 Eating Well. All of our content is being fed to the 4 pages, but there is clearly other content not related to our company (eating well is a common term, I get that). I did as you suggested for the one called EatingWell., but I’m sort of at a loss as to what to do; since we post 2-3x a day, most of the content on all of these pages are ours.

  • http://www.expertVAtraining.com Kathy Goughenour

    My social media specialist, Mary Hanley, is a great admirer of your expertise on Facebook. She suggested I start following you to learn more. This is the first article of yours I’ve read, and as a person who has difficulty understanding how Facebook can help me build my business, I’m thrilled to tell you that I was able to grasp this. Your detailed explanation is exactly the level of step-by-step info I need. Thank you!

    Kathy Goughenour
    Head Trainer and Coach, expertVAtraining.com

  • http://marismith.com/ Mari Smith

    Oh thank you so much, Kathy!! Delighted to hear this great feedback. I hope you’ll be a regular reader now!! :) If you do a search for Facebook on this blog, there are plenty other great posts too! :)

  • http://marismith.com/ Mari Smith

    It really can be head-spinng, Carolyn. Good news though is that each of these extra pages is aggregating your own content and could potentially be helping with SEO inside and outside of Facebook. However, it still is a big jungle and I would love to see Facebook taking some active steps to clear up all the confusion!

  • uskovic

    Wow Mari, you really make it easy to understand for small businesses. I even picked up some new tools, and I’m a social media activist!

  • Carolyn

    So in my case, would you recommend doing the steps above (saying you’ll be a comm mgr, providing url to home page, etc) for all of these sites? I’m leary to do so just because “eating well” is a phrase that people use–the only reason why I would do it is just because most of the content is from our FB page.

  • AngieVanDenzen

    Thanks Mary – great article! I was a bit surprised today to have a notification from Facebook regarding one of our business pages saying: “This Page has been recategorized as a Community Page”.

    The notification led me to a form to notify Facebook of the error. Should this happen to anyone else, the link is below, (just change your page name).
    http://www.facebook.com/yourpagename#!/help/contact.php?show_form=page_category_change

    Angie VanDenzen
    Social Media Coordinator at CircusCommunications.ca

  • http://twitter.com/phillyphanatic2 Jason R

    This can be VERY confusing, especially when searching for a business. For example, I searched for the “Strand bookstore.” The first thing to pop up was an “organization,” so I clicked on it. Turns out it was the community page, and when looking for more results, the official page wasn’t there. You have to search for “Strand book store’ to get the official page (it didn’t even pop up automatically). Community pages should be strictly for general topics, not businesses.

  • http://twitter.com/phillyphanatic2 Jason R

    This can be VERY confusing, especially when searching for a business. For example, I searched for the “Strand bookstore.” The first thing to pop up was an “organization,” so I clicked on it. Turns out it was the community page, and when looking for more results, the official page wasn’t there. You have to search for “Strand book store’ to get the official page (it didn’t even pop up automatically). Community pages should be strictly for general topics, not businesses.

  • Lisaman

    I created a facebook community only to find one already exists. How can I edit my community page name to be different from the other. I am surprised that facebook does not come and tell you when the name already exists!!!

  • John G

    I am trying to provide a true service to my constituencies with my official Facebook page… these facebook community pages do my organization a disservice. Until I learned about this problem, I thought Facebook was a wonderful tool. Now, I just believe facebook is noresponsive to its users and more concerned with quantity rather than quality or service to its users. Poorly done facebook!

  • http://www.facebook.com/RobinBramman Robin Bramman

    Mari, keep the tutorials coming. I facebook, retweet and referrence your “How To’s” as a resource on my blog. Your expertise on Facebook is much admired and appreciated!

  • http://MagnoliaJazz.com/blog Robbie Schlosser

    Hi Mari,
    Several weeks ago I posted this plea on Facebook, and yours was one of only three replies. THANK YOU! The problem persists, however, and I’m afraid your advice was too “techie” for me. I bet many other Facebook users share this same problem and we’re wondering if there’s a simpler solution normal folks can apply. Please help.

    “Oh, great! Can SOMEONE please help me? Now that I have hardly a minute to spare for several weeks, someone (I don’t know who, but thanks) just created a blank Community Page and named it for my band. Now Facebook has replaced http://www.Facebook.com/MagnoliaJazzBand with this rogue as “Employer” in my own profile, and I need to restore my own Fan Page there. Can someone please help me? Has this happened to you, too?”

  • http://www.RefreshInteriorsinc.com Gene McDonald

    My friend Jennifer on facebook gave me this link and I love it…so helpful..it calmed my frustration down…I go with the flow..dont’ like it, dont know what was wrong with what we had…but I’ll go with the flow…thanx for all your time and both views on the subject..I like that it wasn’t a one sided article

  • Lcubi0027

    How can i sing up? should i just “LIKE” the community with my brand name

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  • Rob

    I created a fan page for my business, and after a couple months Facebook converted it to a Community page, I emailed Facebook twice asking them to change it back to an official page, yet they only reply one time telling me they have received my inquiry and will get back to me… I never hear back!!!

    It is so infuriating, my community page can’t be shared by fans, it can only be shared by admins, and that prevents fans from telling their friends to like a page. Why did they do this? my page is infiniterunning a small business and non profit set up to support youth athletics and coaching for runner.

    What is your recommendation?

  • David

    Have FB changed the access to these pages again? I see now on our Community page FB has added a link to Claim your business, a bit like Google Places. I haven’t done this because it looks like they want to change it to your official FB page. Surley once you claim it you can delete it? IF so, what;s stopping FB generating another one?

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  • Jamesmcnamee

    Mari- my business page is already on facebook, as im a new manager of the business i do not have access.. can you suggest how i can become an admin for this page? thanks

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  • http://www.facebook.com/JonathanWeisberg Jonathan Weisberg

    Post a link to your website on Facebook!

    I’ve created a brand new community page on facebook where you can post a link, image and description of your website on the wall! Please like the page and post your link here:

    http://www.facebook.com/postyourwebsite

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  • Dana

    How do you know if it’s a User-administered Community Page or one that Facebook has put up there automatically? My client thinks he might have set one up a long time ago but isn’t sure. The page says that the source is a “community page” but there is nothing on his facebook page that shows he is the administrator. Any way to tell?

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  • http://www.facebook.com/people/Jorge-Tōei/100002221847075 Jorge Tōei

    Thanks so much for this information! Now I know how to properly create a page.
    I’m currently administering my school’s facebook page but unfortunately, I made a mistake when creating it. At the beginning I did set it as a normal page with all the rights. When it was already created, I started setting it up and found that “community page” options in the settings. I decided to link it with the wikipedia article page which gives a description about my school. Now that I want to remove that “link” I edit the options on my page’s settings and when I click the “x” to remove and save it, it appears again.
    How could I fix this?
    Should I have to delete the page and make a new one without linking int again to a community page to solve this problem? (that would be terrible because already some people likes the page and checks the news)
    Or, is there another option to remove that “community” link?

    I’ve already checked the FAQ on “community pages section” and “pages” section but there’s no answer about how to “unlink” the page from a community page.

    Thanks again for this article! Was so useful to read.
    I’d appreciate a response. :)

  • http://topbestlisted.blogspot.com/ aivil vin

    Yeah, absolutely agree with you Randy..with Facebook Community pages comes in a lot of spam and unwanted/undesired/even unexpected content ! And currently FB has become a hubplace for all the spammers..fakers..and god knows what!  You really need to protect your privacy, content, and reputation ( though you have to sacrifice a lot on the promotion and traffic to your pages..sure it depends ..but you need to take the control )
      

  • http://www.benemaldonado.tumblr.com Bene Maldonado

    Hi! Thanks a lot for this post. I was going crazy about this “out of nowhere” created facebook pages. But, let me ask: I have a rock band and a “auto-created” community has appeared on facebook. Is There any way I can get it to myself and administrate it from now on? The page is: https://www.facebook.com/pages/Fruto-Sagrado/176734929044937 

    Thanks a lot.
    Bene.

  • http://www.benemaldonado.tumblr.com Bene Maldonado

    Hi! Thanks a lot for this post. I was going crazy about this “out of nowhere” created facebook pages. But, let me ask: I have a rock band and a “auto-created” community has appeared on facebook. Is There any way I can get it to myself and administrate it from now on? The page is: https://www.facebook.com/pages/Fruto-Sagrado/176734929044937 

    Thanks a lot.
    Bene.

  • http://CarolinaTigerRescue.org/ Info

    Today I went to my nonprofit’s Facebook page that I administer, and noticed that there was a flag at the top of the screen to notify me that my page had been classified as a “Community Page”.  I found this article when trying to determine what this meant, and then in Facebook tried to click on the “Community page” flag the button to indicate it was categorized in error, and it only took me to my own administration page’s Basic information settings, where the Category “Companies & Organizations” and Sub-category of “Nonprofit”  seem to be right.

    I have over 5000 fans, and I certainly don’t want to lose control of our page- it has become too valuable for letting our fans know about what our animals need immediately.

    Are we the “Official Page” for our business/nonprofit? 

    ~ Amanda B.

  • Azlanmckechnie

    had a look at that page.. Thanks for the discovery!

  • http://www.social4biz.com/ Noelle Leahy

    Thanks a lot for this, bit i’m still confused about Community Pages set up for cities. This one https://www.facebook.com/pages/Ballyhahill-Kerry-Ireland/104304802942940?sk=info doesn’t have content pulled in from Wikipedia and it has the wrong address. I’ve been trying to inform Facebook of the error but there has been no change. Any suggestions? Thanks.

  • http://www.spoonflower.com/profiles/captiveinflorida Jane Eskay Waldmann

    How did you delete your community page. I’ve been searching how to do that for a while now. thanks.

  • Coral

    I need help! One day I log on, and FB has a little pop up message informing me my Business has been evaluated and deemed a “Community Page” without my permission. “Click here if that’s not correct”… So I did, and nothing happened. Blank page pulls up, no info, I hit refresh and nothing at all. I have tried sending msgs to Facebook to change it back, no response. HELP! How do I change it???

    http://www.facebook.com/willowtreephoto

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  • Feathered

    This is exactly what has just happened to me. I am a publisher and one of our author pages – official fan page that is – has just been turned into a community page. According to FB, apparently a publishing company is ‘just for fun’ in the same way that ‘I hate my goldfish’ is!
    To say I’m annoyed is an understatement and I’ve tried to contact FB. Waiting for a reply at moment, but am not holding breath….

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  • http://www.iwebxpert.com/business-facebook-page/ Daisy Bono

    Thank you so much for this post Mari! I bet my confusion has already been solved, you have a very good article that is worth to be read. I think I have to be more cautious now in posting on my wall there might be some bad comments or reactions regarding a certain product but I guess I’ll just deal on it with professional response.

  • BLP3249

    I liked a community page and it says 38 others like it too. Can I see who they are? Can the creator of the page see who they are?

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  • shmeglie

    As I’m able to block people from seeing my timeline I should also be able to block people from seeing my community page. Nothing worse than those who steal your idea’s and hard work for thier own page and there is nothing you can do about it!!!!

  • Miriam Wallace

    Last year I merged a wikipedia community page for the band Spiderbait with the official fan page that I managed merging the likes and making the current page the ONLY page people could post to when referrrine to the band. Fast forward to 2013 and I need to now merge a musicians wiki comm page with the official fan page and ditto with another band. BUT Facebook has changed its settings and it seems impossible. How come I could merge these pages last year and now i CANNOT?

  • yafit

    Hi

    is there a way i can delete this facebook page? thanks

  • Hari

    Brilliant, enlightening and appreciate the willingness to share knowledge, Mari.

  • Asiyo Wuod Piny

    Hi myy facebook account is temporarily closed because i posted contents that are not allowed by faceboostandards can i gt an idear of how to resolve my situation









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