• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Social Media Examiner | Social Media Marketing

Your Guide to the Social Media Jungle

  • 🔥 Free Newsletter
  • ☀️ Web3 Conference
  • 🔎 Find Marketing Help
  • ⚙️ Tools
  • 🗓️ Events
  • 🎧 Shows
    • Social Media Marketing Podcast
    • Social Media Marketing Talk Show
    • Crypto Business Podcast
    • Our YouTube Channel
  • Content
    • Articles
      • Web3
      • How To
        • Instagram Marketing
        • Facebook Ads
        • Facebook Marketing
        • YouTube Marketing
        • YouTube Ads
        • LinkedIn Marketing
        • TikTok Marketing
        • Clubhouse
      • View Points
      • Expert Interviews
      • Tools
    • Video Tutorials
      • Instagram Marketing
      • Instagram Ads
      • Facebook Marketing
      • Facebook Ads
      • LinkedIn Ads
      • TikTok
      • Clubhouse
  • Sponsor
    • Podcast Sponsorship
    • Email Sponsorship
    • Event Sponsorship
  • About
    • Society
  • Search
  • Web3 Business ConferenceLearn how to put NFTs to work for your business.BIG SALE, SAVE NOW!

    Social Media Monitoring 101, How to Get Started

    by Jason Falls / November 10, 2009

    You’ve probably heard people talking about social media monitoring. It’s wise to listen to conversations before you participate in them. Social media monitoring allows you to do just that.

    But many brand and marketing managers responsible for social media don’t quite understand what social media monitoring is and why it’s important. Here’s a quick primer:

    Social Media Monitoring Is Listening

    Listening to online conversations is technically done without ears. Using search engine technology, social media monitoring tools scan the Internet looking for documents that contain keywords you select. They return those results in some sort of order that allows you to see where people have mentioned your brand, company, product or whatever you specified.

    Seeing these results reveal which websites or blogs you should visit to either see what people are saying about you or actually participate in those conversations. Without monitoring, the conversations are happening without your knowledge.

    Social Media Monitoring Can Be Free

    The easiest way to start monitoring social media is to sign up for some free tools and services. Google Alerts allows you to search for a word or phrase just as you would in a regular search, and then notifies you when something new pops up on the web with that search term. You can subscribe to email updates of the new search results or add them to your RSS subscriptions. (If you don’t know what RSS is, watch “RSS in Plain English,” a video from CommonCraft.)

    You can also search for your company or product name on Twitter to see real-time conversations that include mentions or discussions of your brand. Add Technorati to the list and your monitoring will cover the majority of blogs as well.

    Paid Social Media Monitoring Solutions Are Often Worth the Investment

    The one drawback to the free monitoring solutions is that manual work will be required to quantify the results for your executives or report your findings. Paid social media monitoring services like Radian6, Scout Labs and Techrigy pull all those conversations together into an organized, web-based dashboard and allow you to pull charts and graphs that explain the information with very little work on your part.

    One big benefit to many (but not all) of the paid solutions is their ability to analyze sentiment and tone of the conversations through fancy computer algorithms using natural language processing. What this means is that you can log in to your service, see that there were 250 conversations mentioning your brand this week, and of those, 83 percent were positive, 10 percent were negative and the other 7 percent were neutral.

    Launch Social Projects Faster and Easier

    FindHelp Marketplace

    Looking for a content creator, campaign manager, or strategist for your social channels or a special project?

    Find the right expert for even the most complicated project or campaign in just a few clicks with our new FindHelp marketplace. You'll have more time to focus on other areas of your business without sacrificing your social presence. Browse highly qualified Facebook and Instagram experts today.

    FIND HELP TODAY

    Paid monitoring solutions offer dashboard experiences like this one from Radian6 which makes monitoring your brand easier

    Monitoring Is Only the First Step

    Finding and cataloging the online conversations about your company is just the tip of the iceberg in social media monitoring. Once you know where conversations are taking place and what is being said about your company, you can then participate in the conversation. This is critically important for companies because today’s web-savvy consumer requires direct access to the people behind the products and services they buy or shop for.

    Let’s say you find a customer upset about the service she received at your place of business earlier today. Letting the individual mouth off to her friends who have a natural predisposition to either agree or jump on the bandwagon of hate only guarantees your company will be thought of negatively by those involved in the conversation. However, social media case studies show time and time again that entering into similar conversations with a simple, “I’m sorry you had a bad experience. What can I do to help?” shows the disgruntled fan—and her bandwagon-jumping friends—that you’re truly interested in improving the situation. The customer response is almost always something like, “Wow. I didn’t know you were listening. Thanks for offering.”

    Smart Monitoring Can Build Your Business

    Please don’t think that social media monitoring is limited to mitigating online detractors. By analyzing the conversations around not just your company, but also your industry or even competitors, you can gain a significant market advantage and actually drive business.

    Let’s say you’re monitoring mentions of your nearest competitor and uncover a trend that people are complaining that their product (say, a coffeepot) is great but not durable. You then change your advertising campaign to trumpet the fact your coffeepot lasts three times longer than the competitor’s.

    Your Guide to the Future of Business

    Crypto Business Conference

    The Web3 renaissance opens up new opportunities for entrepreneurs, creators, and marketers who are ready to embrace the changes. But, who can you trust?

    Introducing the Crypto Business Conference; a premium event for anyone who wants to learn how to put Web3 to work for their business.

    Join us in sunny San Diego, California, for the first-ever crypto conference for business pioneers…not finance and tech nerds. You’ll get actionable, business-building ideas from proven innovators—without all the techie jargon.

    CLAIM YOUR SEAT

    For another example, suppose you have a national product that has inconsistent sales patterns from region to region. Your social media monitoring shows you what people in the Pacific Northwest say are the best and worst qualities of your product, but the answers are different in the South. This consumer intelligence helps you better market your product based on geographic and cultural specifics which can be the difference in customers choosing you or your competition.

    Last but not least, sophisticated monitoring can even reveal individual customers who are at the point of making a purchase decision, enabling you to reach out and help them make a connection to your product at the absolute perfect time.

    What Are You Waiting For?

    Now that you have an idea of what social media monitoring is and what it can do for you, dive in. Start a Google Alert for your company or product. Add one for some general industry terms your customers might use when discussing your category. Add one for each of your competitors. As you feel comfortable, add Twitter and Technorati searches, then branch out and start exploring other social media monitoring tools. At the very least, you’ll have a better idea of what people are saying about you.

    What social media monitoring tools are you using? What are your thoughts?  Please leave a comment below.

    Curious about NFTs, DAOs, and Web3?

    Crypto

    Follow the Crypto Business podcast to find out how NFTs, social tokens, DAOs (and so much more) will affect your business in the near future.

    Every Friday, host Michael Stelzner interviews leading industry experts about what works right now in Web3 and what to expect in the future, so you can prepare your business for the shift, even if you're a total newbie.

    FOLLOW THE SHOW

    Tags: Social Media Tools

    About the authorJason Falls

    Jason Falls is principal of Social Media Explorer, a social media information and education products company based in Louisville, Ky. He is the author of the popular industry blog SocialMediaExplorer.com.
    Other posts by Jason Falls Âť

    Get Social Media Examiner’s Future Articles in Your Inbox!

    Get our latest articles delivered to your email inbox and get the FREE Social Media Marketing Industry Report (39 pages, 50+ charts)!

    Industry Report Cover

    Worth Exploring:

    Facebook

    Marketing Help Explore More →

    Instagram

    Marketing Help Explore More →

    YouTube

    Marketing Help Explore More →

    Linkedin

    Marketing Help Explore More →

    Facebook Ads

    Marketing Help Explore More →

    Social Media Marketing Industry Report

    Get Free Report →

    Social Marketing Trends

    The data you've been missing!

    Need a new plan? Find out how thousands of marketers plan to change their social marketing activities in our 14th annual Social Media Marketing Industry Report. This 39-page report reveals what marketers have planned for their organic social activities, video marketing, social ads, and more. Get this free report now and never miss another great article from Social Media Examiner.

    Enter your email to get
    our free report:


    Footer

    Your Guide to the Social Media Jungle
    Copyright © 2022 Social Media ExaminerÂŽ
    All Rights Reserved. Terms of Use | Privacy Policy.

    Helpful Links

    • About us
    • Our content via email
    • Our podcasts
    • Our YouTube channel
    • Our live show
    • Our industry report
    • Sponsorship opportunities
    • Write for us…
    • RSS
    • Accessibility