Your Guide to the Social Media Jungle
Do you use social media to keep existing customers engaged with your business?
Interested in effective ways to strengthen those relationships?
Social media marketing can help deepen your connections with existing customers so they continue using your product or service.
In this article, you'll discover five ways to increase customer retention via social media.
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Do you engage with customers online?
Are you looking for tools to help manage and monitor customer relationships?
From product discovery to purchase and support, tools have emerged to help your business manage the social customer experience on whichever channel your customers prefer.
In this article you'll discover eight tools to help your business provide a seamless social customer experience.
The Evolution of Customer Experience
Social customer experience is not built purely on old foundations such as ticketing systems. Nor is it
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Do you monitor online conversations?
Are you looking for new tools to track your mentions?
Whether you want to observe quietly, learn about your customers and what they're looking for, respond to critics or simply engage in conversation, you need to know what people are saying.
In this article I'll share six tools to use to monitor mentions on blogs and social media.
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