reputation : Social Media Examiner

Do people review your business online?

Ever receive negative or fraudulent reviews?

To discover what to do when you receive a review that’s not what you were expecting, I interview Dan Lemin.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Daniel Lemin, the founder of One Good Brand. He is also a strategist for Convince & Convert, and author of the brand-new book, Manipurated.

Dan will explore online reviews and how to deal with bad and fraudulent reviews.

You’ll discover why online reviews are so important.

podcast 173 dan lemin online reviews

Listen as Dan Lemin shares what marketers need to know about responding to fraudulent reviews.

Share your feedback, read the show notes and get the links mentioned in this episode below.

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social media how toAre you managing your online reputation?

Reputation can affect purchase decisions and influence the growth or decline of a business.

Many businesses are using social media to develop online reputations, manage and respond during a crisis and monitor the conversation to prevent future crises.

Try searching your company and product names to make an assessment of your online reputation. What do you see in the top 10 search results?

What follows are three tips to help you manage your reputation with social media.

#1: Establish Your Online Reputation

When someone Googles your brand name, your business should be sitting right there on the first page waiting for the user. And yourbrandname.com shouldn’t be the only branded search result.

Twitter, Facebook, LinkedIn and other social brand pages should assist in owning the first search engine results page. Especially if you have a common name, owning your brand name search queries is important for users to find the right information.

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social media how toAre you a Sketchy Sam or a Likeable Laura? When it comes down to doing business with someone, there’s no doubt that reputation is a major factor in making a decision.

After all, would YOU do business (knowingly) with a sketchy person?

But with the rise of social media comes new challenges for businesses of all shapes and sizes, especially when it comes to reputation: Who knows you and what do they know you for?

Are you helpful? Are you a great person to do business with? Are you a trusted resource or a product pusher?

More importantly, in the transparent business world we now live in, are you AWARE of your reputation… and are you doing something about it?

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social media how toDid you know that Facebook automatically lets anybody see every video, picture, and status update you’ve ever posted?

Whether you’re using Facebook for business or personal reasons, the good news is that new privacy settings enable you to change exactly who sees what within Facebook.  And those changes impact every prior post you’ve ever made.

New Facebook Privacy Updates

Public outcry over Facebook’s complicated privacy settings hit a peak in the spring of 2010.  See this AP video below:

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