Are your customers spreading a good word about your business?
Are you happy with your volume of referral business?
If not, it could be that your "engagement marketing engine" is not revved up.
What is Engagement?
Engagement is not just about unending, feel-good conversations on your blog or Facebook page.
According to Gail Goodman, author of Engagement Marketing: How Small Business Wins in a Socially Connected World, engagement is when people qualify