customer service : Social Media Examiner

social media toolsAre your customers using social media?

Do you want to provide them with better customer service?

Today’s tools make it easier than ever for brands to ensure that no customer service issues go unresolved.

In this article, you’ll discover four tools to manage customer service on social media.

social media customer service tools

Discover four tools for customer service on social media.

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social media how toDo your customers use Twitter to ask questions and request support?

Need a better way to manage your Twitter support?

By following the steps in this article, you’ll deliver a superior customer service experience on Twitter.

In this article, you’ll discover how to create a better Twitter customer service process for your business.

improve twitter customer service process

Discover steps to improve your Twitter customer service.

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social media how toDo your customers use Facebook Messenger?

Wondering how you can help people find you on Messenger?

Recent updates make it easier for businesses to communicate with customers via Messenger’s private, one-to-one messages.

In this article you’ll discover how to connect and engage with customers using Facebook Messenger.

connect and engage with facebook messenger

Discover how to use Facebook Messenger for business.

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social media toolsDo you engage with customers online?

Are you looking for tools to help manage and monitor customer relationships?

From product discovery to purchase and support, tools have emerged to help your business manage the social customer experience on whichever channel your customers prefer.

In this article you’ll discover eight tools to help your business provide a seamless social customer experience.

The Evolution of Customer Experience

Social customer experience is not built purely on old foundations such as ticketing systems. Nor is it designed only to support customers on Facebook, Twitter, and other social media platforms. Today, social customer experience is a hybrid of the two.

What started off with a simple model of customer support (“Email us and we’ll help.”) has since evolved to include ticketing systems, live chat, and social media.

social customer service tools

Discover eight tools to help your business listen and interact with customers.

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