customer retention : Social Media Examiner

social media how toDo you want to keep more of your customers?

Looking for ways to nurture customer relationships with social media?

Social media can play a pivotal role in building more meaningful connections with customers, so they stay with you longer.

In this article, you’ll discover a five-step plan to help you boost customer loyalty with social media.

use social to nurture customer relationships

Discover five ways to improve customer loyalty with social media.

Continue Reading

social media how toDo you nurture relationships with customers on social media?

Want to decrease customer acquisition costs?

When you cultivate relationships with social media, you improve customer retention and ultimately boost your bottom line.

In this article I’ll share how top brands use Facebook to improve customer retention, and how you can apply their tactics to your social media marketing.

improve customer retention on facebook

Discover how brands improve customer retention on Facebook.

Continue Reading

social media how toAre you using social media to keep your existing customers happy?

Do you want to figure out how to drive revenue from existing customers through the social channel?

This post will give you 5 tips to gain more revenue from your existing customers using social media.

Why Focus on Existing Customers?

For many companies, connecting with their existing customers is a natural fit for social media. These companies are seeing conversations about their brands, their competitors and their industry that provide them with an opportunity to engage others in dialogue.

There are two types of strategies that revolve around existing customers on the social media channel. The first is to offer customer service help through the social channel. We’ve seen excellent examples of this with Comcast and Boingo, which have successfully addressed customer concerns through social media.

Continue Reading

social media how toDo you think social media measurement is only about return on investment (ROI)?

Are you struggling to find measurements that are meaningful to your organization? Do you feel like you’re searching for a needle in a haystack of metrics?

Here are 8 useful metrics that you may not be measuring, but should be.

#1: Conversion Rates

Everyone wants to measure the volume of leads generated to get to the bottom-line ROI of social media efforts. But don’t forget about the value of the conversion rate! While the volume may not be there yet, the propensity to convert may be staring you right in the face.

Continue Reading