customer relationship : Social Media Examiner

social media how toDoes your social media need a boost?

Do you want to add something to your online marketing?

Trying new things can be fun and refreshing, for both you and your audience.

In this article I’ll share 26 ways, an A-Z guide, to improve your social media efforts.

26 tips to improve social media marketing

Discover 26 tips for improving your social media marketing.

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social media how toWould you like to create stronger ties with your customers?

Have you thought about building a Facebook group?

Today’s Facebook groups offer a way to create ties with thousands of members.

In this article you’ll find four ways Facebook groups can help build stronger customer relationships.

improve fan relationships with facebook groups

Find out how to improve fan relationships with Facebook groups

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social media how to Are you using social media to improve your customer service?

Is your current Customer Relationship Management process inefficient?

A fine-tuned social customer service strategy increases customer engagement.

In this article I’ll share four easy steps for developing a social CRM strategy.

Why a Social Media CRM Strategy?

Just about everybody uses social media in their daily lives. Why not use those online gathering places as an outlet for customer service?

steps to implementing social crm

Social media is a great place to offer CRM.

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social media how toAre you responding to customers on social media?

Do you customize your interactions with them?

Your brand and online reputation depend on how you provide social media customer service.

In this article you will find four ways social media conversations create an extraordinary customer experience that inspires loyalty and word-of-mouth recommendations.

#1: Create Unforgettable Experiences

One of the great benefits of providing customer support on social media is being able to connect with consumers in real time. You see a need and you fill it. You hear a problem and you solve it.

Handling customer issues on a public stage can benefit both you and the customer you’re working with—especially if you go above and beyond a genericPlease call us so we can resolve the issue.”

tweet with @citibikenyc mention

Keep an eye out for social mentions of your company.

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