customer experience : Social Media Examiner

social media toolsDo you engage with customers online?

Are you looking for tools to help manage and monitor customer relationships?

From product discovery to purchase and support, tools have emerged to help your business manage the social customer experience on whichever channel your customers prefer.

In this article you’ll discover eight tools to help your business provide a seamless social customer experience.

The Evolution of Customer Experience

Social customer experience is not built purely on old foundations such as ticketing systems. Nor is it designed only to support customers on Facebook, Twitter, and other social media platforms. Today, social customer experience is a hybrid of the two.

What started off with a simple model of customer support (“Email us and we’ll help.”) has since evolved to include ticketing systems, live chat, and social media.

social customer service tools

Discover eight tools to help your business listen and interact with customers.

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social media how toDo you have happy customers?

Want to use social media to help keep them that way?

Giving people an awesome experience on social media increases customer satisfaction and builds long-term loyalty.

In this article you’ll find five ways to improve your customers’ experience with social media.

enhance customer experience

Discover how to enhance your customers’ experience with social media.

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social media how to Are you using social media to improve your customer service?

Is your current Customer Relationship Management process inefficient?

A fine-tuned social customer service strategy increases customer engagement.

In this article I’ll share four easy steps for developing a social CRM strategy.

Why a Social Media CRM Strategy?

Just about everybody uses social media in their daily lives. Why not use those online gathering places as an outlet for customer service?

steps to implementing social crm

Social media is a great place to offer CRM.

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social media how toAre you responding to customers on social media?

Do you customize your interactions with them?

Your brand and online reputation depend on how you provide social media customer service.

In this article you will find four ways social media conversations create an extraordinary customer experience that inspires loyalty and word-of-mouth recommendations.

#1: Create Unforgettable Experiences

One of the great benefits of providing customer support on social media is being able to connect with consumers in real time. You see a need and you fill it. You hear a problem and you solve it.

Handling customer issues on a public stage can benefit both you and the customer you’re working with—especially if you go above and beyond a genericPlease call us so we can resolve the issue.”

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Keep an eye out for social mentions of your company.

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