customer advocacy : Social Media Examiner

Are your customers advocates for your brand or business?

Want to improve customer satisfaction and advocacy?

To find out how to turn customers into advocates, I interview Joey Coleman.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

Joey Coleman joins us today. He’s a customer advocacy consultant and coach who has worked with Hyatt Hotels, NASA, and Zappos. Joey’s also a frequent keynote speaker and leads workshops on the customer experience and the customer journey.

Joey explores what it takes to turn a customer into an advocate.

You’ll discover the phases that lead to advocacy.

podcast 209 joey coleman customer advocacy

Listen as Joey Coleman shares what marketers need to know about customer advocacy and how to get people talking about your brand or business.

Share your feedback, read the show notes, and get the links mentioned in this episode below.

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social media how to Have you been tasked with generating more awareness, more leads and more advocates?

Need a plan to get you started?

In this article you’ll discover how your business can use social media to achieve three of the most common marketing goals.

#1: Increase Brand Awareness

Perhaps your brand isn’t a household name and you’d like more prospective customers to know who you are. Social media can help you get there. Here are some ways to jumpstart your brand’s presence through social media:

use social media to achieve your marketing goals

Discover how to use social media to achieve three common marketing goals.

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social media how toAre your customers on social media?

Do you interact with them?

The key to effectively using social media for customer service is to listen, take action and make the most of what your community tells you.

In this article you’ll find out how to provide great customer service with social media.

offer customer service with social media

Discover how to offer customer service with social media.

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