To explore Facebook organic marketing, I interview Mari Smith. Mari is a consultant for Facebook and the leading expert on Facebook marketing. She’s also author of The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web.
Discover how Facebook’s public mission has changed and learn where marketers should focus their Facebook marketing efforts today.
Read a summary of the interview below. To listen to the interview, scroll to the end of this article.
Facebook Marketing: What’s Working?
Mari has a loyal tribe of marketers she trains and communicates with, and she says there’s a love-hate relationship for many marketers who utilize Facebook and its family of apps. Even though she’s an expert, she can relate.
There are arenas of Facebook marketing that are terribly frustrating. The things that used to work don’t any longer—one of which is certainly organic marketing—and the frequency of change is frustrating for business owners. That said, Facebook is still the primary channel for many marketers.
I note that even with the recent privacy-related scandals, people who say they likely wouldn’t be on the platform each day if their work didn’t require it also say they probably couldn’t step completely away from it either. I liken the platform to a Siren, and Mari agrees.
There are changes to the algorithm to consider in addition to the type of content that Facebook chooses to give preference to at any given time.
Facebook features aren’t the only things that have seen change, though.
For the longest time, Facebook’s mission statement was to connect the world. Then, out of the blue, they decided to change it. Now the mission centers on giving people the power to build community and bringing the world closer together.
For example, Facebook began putting on live, in-person Facebook Communities Summit events, and participants are chosen from applicants who manage major Facebook groups. Mari believes this a cue that Facebook is working toward making the Groups product more business-friendly. She points to new monetization features such as subscription groups as a byproduct of that business-friendly agenda.
She thinks this relates to something Mark Zuckerberg said on the Q4 earnings call in January. He said that people want to share in more private environments. Those environments certainly include groups, but also extend to messaging and other products that support ephemeral content, such as Stories.
Additionally, due in part to all of the legalities around the platform’s data protection issues, Facebook is putting a strong emphasis on making more of their products with end-to-end encryption by default. The notion that our information is encrypted and doesn’t stick around forever is supposed to appease the general public.
What does this mean for marketers? Mari believes people will be much more open about sharing personal things when they think the content is going to disappear. She also surmises that Facebook is gathering some of that data, all anonymized, and that even though Stories content disappears, it’s somehow going to be targetable.
What Isn’t Working on Facebook
First, Mari says, don’t even bother sharing YouTube video links. If you find a great YouTube video obviously belonging to someone else and you just love it and you want to share it, go right ahead. But don’t expect that page post to get much reach or engagement. YouTube is Facebook’s main competitor, so it’s automatically going to give that content less reach.
If the video is yours, load it up natively to Facebook. If the video belongs to someone else, look for it on Facebook and share it from the original owner’s upload.
While native content is best, Mari stresses that doesn’t mean you can’t schedule your content. She suggests using Agorapulse or the native Facebook scheduler.
Link posts, which used to be part of everyone’s strategy, are also getting tricky. BuzzSumo analyzed 777 million posts throughout 2018 and found that without question, link posts for any article, blog post, or website that lives outside of the Facebook ecosystem get the lowest reach and the lowest engagement.
And then there’s the fact that average organic reach is now 1% to 6%.
Further, because Facebook is trying to serve high-quality, meaningful content in the feed, memes or quote graphics aren’t working anymore. In fact, according to BuzzSumo’s research, video posts are outperforming photo and still image posts by 73%.
Listen to the show to hear my observations on link posts from inside groups.
What Is Working on Facebook
Mari says video gets the best engagement on Facebook, followed by question posts with the second best engagement, and photo posts with the third best engagement.
Why Question Posts Work
Mari thinks the question posts work for two reasons.
First, they take up less space in the news feed. News feed space is especially important when you remember that 90% of Facebook users access the platform predominantly via mobile devices.
Second, a question hooks the mind. And if it’s a well-crafted short question, our brains almost can’t help but respond, and Facebook wants the content in the news feed to elicit meaningful interaction. They want people to hit that Comment button, not just tap a reaction button, and leave five words or more.
Why Video Works
Video is working because Facebook has their eye on the slow migration of television viewers, and by extension, the advertisers who’ll eventually follow those viewers.
For many years now, Facebook has been very determined to be a major player in the digital-streaming arena. They’ve had some missteps because they’re literally trying to train users who aren’t used to thinking of Facebook as a destination video platform. Facebook is having to iterate and reiterate as they try to work with content producers on one level, and work with how users respond to content and video products on another level.
Additionally, Facebook has run out of real estate in the news feed and video provides another opportunity for ad placement via ad breaks, which is a new placement for ad video. The bar for ad breaks is set quite high for now, but Mari is hopeful that small business owners will soon be able to take advantage of this new placement.
Then there’s the new Showcase for Premium Video Advertisers. On the Facebook Watch platform, high-end shows such as Red Table Talk, Ball in the Family, Queen America, Sorry For Your Loss, and Recipes are getting millions of views.
THE MOST AMAZING LASAGNA may very well be the world’s best lasagna. And that pasta hack? Genius!
WRITTEN RECIPE: https://thestayathomechef.com/amazing-lasagna-recipe/
Posted by Recipes on Wednesday, March 27, 2019
Facebook sees this as another opportunity to monetize a small number of video shows that have millions of views, and they’re offering advertisers the ability to place ads in this exclusive content.
Listen to the show to learn how Facebook is training creators to build content around ad breaks.
Tips for 4 Types of Facebook Video
Mari has four categories of videos she says are working for her, her audience, and her clients.
Social Media Marketing Workshops (Online Training)
Want to improve your paid and organic marketing on Instagram, Facebook, YouTube, or LinkedIn—and secure your future? Get ready to be coached by 14 of the world’s best social marketing pros in the most comprehensive social marketing training we've ever offered. You’ll receive step-by-step live instruction so you can increase your reach, create amazing engagement, and sell more with social media. Become the marketing hero for your company and clients as you implement strategies that get proven results. This is a live online training event from your friends at Social Media Examiner.
JOIN EVENT NOW!
Short-Form Square Video
You can use these 15-second videos to drive traffic to your blog posts. Start with the title of the post, pull out one or two key points, include some moving images (stock footage or your own footage), and use some text overlay so people can watch with the sound off. Then add the blog post link in the first comment or put it above the fold.
Our friends at BuzzSumo analyzed 777 million Facebook posts to find the most engaging pages, brands, and videos for 2018. The MOST engaging type of Facebook posts in 2018 was VIDEO! 📺🙋🏼♀️Woohoo!
See BuzzSumo’s full post with in-depth analysis at http://bit.ly/2R8byEZ
Video posts get at least 59% more engagement than other post types. Although photos are widely accepted by marketers to be one of the most successful post types, video outperformed photos by 73%. 👏🏻📈
Posted by Mari Smith on Thursday, January 3, 2019
A valuable trick is to put just a small amount of budget on the post via a boost so you get access to creating a clickable link that stays even after the ad is expired.
I share that we’ve been experimenting with square, captioned video that’s longer than 15 seconds but shorter than 60 seconds (usually about 45 seconds long), and we’ve been getting a really good retention rate.
Long-form video can be 3 or more minutes, but BuzzSumo’s research found that 3–5 minutes is optimal and gets the best reach and engagement. This type of video could feature you talking and teaching the viewer something or sharing a quick tip.
Did you know?! 😄 If you have the Reviews tab enabled on your Facebook Page, you also have the option to create a custom message that automatically sends to anyone within ten minutes of them leaving you a recommendation. In this quick video tutorial, I show you how. 🎬
LOCAL BUSINESSES: Learn more Facebook Reviews Best Practices on this free, super short webinar! Register at ➡️ http://bit.ly/2DcOhdH
Join us on Tuesday, November 6th @ 10am PT / 1pm ET
Facebook Business Page owners: definitely enable your Reviews tab. And, make sure to enable this new automated message feature. It’s a great way to begin a private conversation in Messenger with your community. ✅💬
Mari’s short webinar on Nov. 6th is brought to you in partnership with our friends at Podium. Podium.com is a fabulous platform that helps businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations. ⭐️🌟⭐️🌟⭐️👏🏻
Posted by Mari Smith on Saturday, November 3, 2018
Mari’s Live videos tend to run anywhere from 20 to 60 minutes long. She was blown away when a separate BuzzSumo study revealed the optimal length for a Facebook Live is between 3 and 4 minutes.
While Mari and I both agree that live video is the thing most likely to meet Facebook’s meaningful interactions bar, we also struggle with meeting that bar in 4 minutes, especially when truly engaging with people. Mari says that engagement is the secret. If your audience is engaging with you for 4 minutes, Facebook will let you continue to broadcast.
What is the best length for the most engaging Facebook Live videos?! Can you guess? …
Read more on this post: http://bit.ly/2SwGI4p
PLUS, *new* Free 30-Day Video Challenge starts on March 1st!! 💥📺📲🎬 Join us here: https://www.facebook.com/groups/MariSmithWaveVideoChallenge
Posted by Mari Smith on Wednesday, February 27, 2019
If you’re a marketer who’s really not done much with live video yet, you could create a series of 10-minute videos to break down some teaching points by consistently going live once or twice a week. As your audience starts to engage with that content, you can experiment with longer broadcasts as long as you retain engagement.
If you’ve got a weekly show, keep it somewhere between 18 and 22 minutes; our brains have been trained for decades that this is an average episode length. This type of video can be very expensive to produce, and if you’re not somebody famous with a big PR engine behind you, it can be difficult to get people to watch this type of content.
That said, Facebook is really pushing this type of video content as much as possible so they can monetize it and bring in more advertisers.
Listen to the show to hear Mari and Mike speculate on what’s coming with Stories.
Consider Facebook Groups
Mari believes Groups is a growing arena, and she highly recommends that businesses create at least one group that’s linked to their Facebook page. A software company could have a study group or a user group. A membership organization could have a paid group and use the Subscription feature to collect the money.
The Boost button and more great features are rolling out to Groups soon, and Facebook is really trying to make sure groups are an integral part of your marketing.
Discovery of the Week
Podchaser is a handy tool that lets creators showcase their podcast appearances. It also lets others browse a directory of all of the podcasts someone has published and been a guest on.
To illustrate, if you look up Michael Stelzner, you’ll see a list of all of the Social Media Marketing podcast episodes he’s hosted, and under that, you’ll see a list of all of the episodes of other podcasts on which he’s been a guest.
Additionally, people can filter podcast show episodes by topic to create a curated playlist of all episodes that pertain to that topic.
Podchaser is currently in beta and is free for all users.
Listen to the show to learn more and let us know how Podchaser works for you.
Key Takeaways in This Episode
- Visit Mari Smith’s website and check out her Facebook page.
- Read The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web.
- Explore Facebook’s Communities Summit events and Showcase Videos for Premium Advertisers.
- Read BuzzSumo’s research on post engagement.
- Read Mari’s article about optimizing Facebook Live.
- Check out Podchaser beta.
- Tune into The Journey, our video documentary.
- Watch our weekly Social Media Marketing Talk Show on Fridays at 10 AM Pacific on Crowdcast or tune in on Facebook Live.
Listen to the Interview Now
The Social Media Marketing podcast is designed to help busy marketers, business owners, and creators discover what works with social media marketing.
What do you think? What are your thoughts on the future of organic Facebook marketing? Please share your comments below.