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    Author: Jay Baer

    6 Social Media Success Metrics You Need to Track

    by Jay Baer / December 16, 2010

    People who say social media isn’t measurable aren’t looking very hard.

    The truth is there are dozens of viable metrics you can use to gauge the success of your social media efforts. The challenge isn’t measurability; it’s knowing which measures are meaningful.

    Here are the 6 undervalued social media success metrics you should be tracking:
    #1: Daily Story Feedback
    Instead of just counting the number of Facebook “likes” you accrue, which signifies nothing more than digital

    Continue Reading about 6 Social Media Success Metrics You Need to Track →

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    3 Simple Ways to Rapidly Create Custom Facebook Landing Tabs

    by Jay Baer / October 19, 2010

    Unless you can get people to click your “Like” button, your Facebook strategy will be as limp and lifeless as Matt LeBlanc’s post-Friends career.

    That’s because the vast majority of consumer Facebook interactions don’t occur on your fan page, but rather in the newsfeeds of your fans. In fact, research from Jeff Widman of Facebook fan page consultancy BrandGlue (and a presenter at Facebook Success Summit) estimates that 199 out of every 200 interactions (99.5%) come from the user’s wall (or newsfeeds). This means that almost nobody is coming

    Continue Reading about 3 Simple Ways to Rapidly Create Custom Facebook Landing Tabs →

    3 New Ways to Use Twitter at Live Events

    by Jay Baer / June 21, 2010

    If you use Twitter, chances are you've tweeted from a live event.  But there's so much more Twitter can offer.  In this article, I'll share three secrets you've likely never heard of...

    But first, why do you attend offline events? Is it the lunch (invariably chicken and rice)? Maybe the dorky name tag? Or perhaps you’re lured to the junk contained in a $5 laptop bag made in China?

    No, no and no. You go to events and conferences for something more than a snack and some SWAG.  You go to learn something and grow your personal network.

    And

    Continue Reading about 3 New Ways to Use Twitter at Live Events →

    Four Ways to Find Out if Your Customers Are Active With Social Media

    by Jay Baer / May 14, 2010

    For many companies, the conversation has shifted from “why” or “should” we do social media, to “where” and “how” social media should be done.

    A major component of answering those questions effectively is understanding in which social outposts your customers are concentrated, because there really is no benefit in beating your customers to the punch. Companies should follow, not lead, their customers across the social web.

    At conferences, I'm often asked something along these lines: “My boss thinks none of our customers are on Facebook, but

    Continue Reading about Four Ways to Find Out if Your Customers Are Active With Social Media →

    4 Steps to Driving Faster Sales With Social Media Content

    by Jay Baer / April 20, 2010

    One of the key benefits of social media (that's rarely discussed) is its ability to resolve doubt and confusion among fence-sitters.

    Yes, your prospective customers are likely confused and possibly uncertain.

    During my 15 years of website strategy and usability work (before I went all "social media" on you), I tried very hard to live by the two-click rule—answering the most common questions customers have about your business on your site within two clicks.

    Continue Reading about 4 Steps to Driving Faster Sales With Social Media Content →

    5 Easy Steps to Creating Reusable Social Content

    by Jay Baer / March 18, 2010

    Sure, social media takes a lot of time.  Merging Facebook, Twitter and all the other social media options can be challenging.  But what if you could cut that time down significantly by cross-leveraging content?

    Too many companies are reinventing the content wheel for every social outpost they maintain. A better approach is to create a content ecosystem that allows you to repurpose and cascade your best information.

    Instead of a series of self-contained initiatives, build yourself a content ladder.

    Here are 5 steps to get there:

    Continue Reading about 5 Easy Steps to Creating Reusable Social Content →

    7 Reasons Not to Put All Your Eggs in the Twitter Basket

    by Jay Baer / February 18, 2010

    Are you too Twitter-obsessed in your social media approach?

    Twitter’s role as a Magic 8 Ball for our shared culture is unrivaled, and it has almost single-handedly ushered in the era of real-time search and social customer relationship management.

    But Twitter is the online equivalent of HBO – important more because of who uses it and the media’s infatuation with it, rather than the actual size and impact of its audience.

    Don’t get me wrong. I advocate participating in Twitter, and I’ve certainly grown my own audience via that channel. 

    Continue Reading about 7 Reasons Not to Put All Your Eggs in the Twitter Basket →

    11 Mind-Blowing Reasons Your Business Needs Facebook

    by Jay Baer / January 14, 2010

    Everyone seems to be using Facebook to connect with old friends, but do you realize what this huge network could mean for your business? In the past 3 years, Facebook has surged past MySpace to become our preferred online hangout.  And businesses are beginning to catch on.

    Interesting research shows just how influential Facebook has become in our daily lives. Combined with several critical adjustments to how Facebook publishes "news" and intersects with other sites, the state of Facebook is mind-blowing. And that's a big deal for your

    Continue Reading about 11 Mind-Blowing Reasons Your Business Needs Facebook →

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