Staff Resource Page : Social Media Examiner

Your Role and Schedule

Your roles will be assigned to you by your supervisor. Contact them if you have any questions about what you will be doing on site.

We will put your roles on InItLive when we release it in February.

Don’t hesitate to reach out if you have any questions.

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Travel

Please refer to the SME travel policy for travel allowances. Contractors click here. Full-Time staff click here. Send your invoice to Alex for reimbursement.

For travel from the airport to the hotel and back please use the UBER code – COMING SOON. You will receive your UBER code prior to the conference.

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Trainings

Pre-Event Staff and Volunteer Training Webinar

Prior to arriving on-site, we ask that you watch the recording of the Pre-Event Training Webinar, we will post the link once it is completed.

During this call, we will highlight the event, reviewed the schedule, shared our Service Vision, and provided some additional logistical information to best prepare you for your role as Event Staff.

Here is a copy of the slides. – COMING SOON

On-Site Volunteer Training

Thursday, February 27, 2020: Core event staff are required to attend the training, which will be followed by dinner. The location and details will be sent out later. It will be from 4:00-6:30pm.

Friday, February 28, 2020: All staff are required to attend our SME staff training, which will be followed by dinner. The location and details will be sent out later. The times will be from 4:30-6:00pm for the training followed by dinner.

Saturday, February 29, 2020: All event staff are required to attend the staff training and kick-off on from 1pm to 6pm at the San Diego Convention Center.

A more detailed training schedule has been included in your personal schedule in the InItLive App, which will be available for you in early February.

Staff and Volunteer Appreciation

Join Social Media Examiner Tuesday evening after the final keynote (7:00pm) for some pizza, salad, and drinks to celebrate our successes at SMMW20. Only available for staff and volunteers. First drink is on us. RSVP link – COMING SOON

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On-Site Staff Information

Event Packet

Downloadable Staff Event Packet which contains information on our dress code, your meals, trainings, etc… all in one place – COMING SOON

Packing List

Here is a quick one-page packing list made just for you.

Staff Dress Code

Depending on your onsite role, you will be wearing either a SMMW logoed short sleeve shirt at all times (varying on color) or dressed in business attire. We recommend wearing white or natural undergarments if wearing the white staff shirt. As the convention center temperature may vary, we recommend bringing a white long sleeve to wear under your shirt.

Please wear dark or khaki pants (no jeans) and nice, comfortable shoes (nice tennis shoes are fine).

Please bring a nice warm jacket with you, as there will be outdoor staffing needs. Average March temperatures for San Diego are high-60’s to mid 70’s during the day and low-50’s at night.

You will be provided a new t-shirt for each day you are working. You may keep your shirts at the conclusion of the conference or return them to Room TBD.

Volunteer Office

The volunteer office will be located in Room TBD of the Convention Center. You are welcome to leave your personal items here but Social Media Examiner cannot be held responsible for watching your belongings.

Meals

Staff will be provided:

Thursday, February 27, 2020: A team dinner will be provided immediately following the event team training. This dinner is by invite only.

Friday, February 28, 2020: A team dinner will be provided immediately following the staff training.

Saturday, February 29, 2020:

Lunch (Hosted for SME, Alumni and Leaders Only) – Alumni and Leader lunch with the Social Media Examiner team. Details will be sent privately.
Dinner (On Own) – Join a Meetup & Eatup group and check-out a local restaurant. Visit the Networking Page for more details.
Pre-Event Networking Happy Hour (On Own) – Join the SME team as we kick-off the event at an informal happy hour at the Manchester Grand Hyatt at 8pm.

Sunday, March 1, 2020

Breakfast (Hosted for Assigned Staff) – Breakfast will be provided for volunteers and staff working an early morning shift (before 7am).
Lunch (Hosted) – Lunch vouchers provided to ALL VOLUNTEERS and STAFF.
Dinner (Hosted) – Dinner will be provided at the Convention Center for staff working during dinner hours (7pm to 10pm).

Monday, March 2, 2020

Breakfast (Hosted for Assigned Staff) – Breakfast vouchers will be provided for volunteers and staff working an early morning shift (before 7am).
Lunch (Hosted) – Lunch vouchers will be provided for ALL STAFF and VOLUNTEERS for use in the Networking Plaza Food Court.
Dinner (On Own) – Join a Meetup & Eatup group and check-out a local restaurant before going to the Second Night Party. Visit the Networking Page for more details.

Tuesday, March 3, 2020

Breakfast (Hosted for Assigned Staff) – Breakfast vouchers will be provided for volunteers and staff working an early morning shift (before 7:30am).
Lunch (Hosted) – Lunch vouchers will be provided for ALL STAFF and VOLUNTEERS for use in the Networking Plaza Food Court.
Dinner (Hosted – 7:00pm) – Join Social Media Examiner for some pizza, salad, and drinks to celebrate our successes at SMMW20. Only available for staff and volunteers. First drink is on us.
Post Event Happy Hour (On Own) – Join the SME team as we celebrate the end of a great event at the Manchester Grand Hyatt at 8pm.
Evening Networking Parties
If you have the All-Access Volunteer ticket, once you are done with your assigned role for the day, you are welcome to attend both the Opening Night and Second Night Networking Parties as an attendee. Conference attire is business casual for all events, including the evening events.

Attending Sessions
Once you are done with your assigned role/shift, you are welcome to attend sessions.

Please remember that when you are wearing your staff shirt, attendees will assume you are “working” whether you are or not.

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Private Facebook Group

Want to connect with other awesome SMMW volunteers before the event? Join the conversation on the private #SMMW20 Volunteers Facebook Group by clicking the “Join Group” button.

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Online Resources

Attendee Portal
Detailed Agenda – COMING SOON
Speaker Photo and Bios
Networking Resources

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Content Study Resources

Track Training – Get to know our speakers and navigate our large tracks. – COMING SOON

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Maps

Coming Soon

Security

Security Information
Please wear your name badges at ALL times.

We will have an overnight security guard on duty starting Tuesday. However, we recommend high value items, i.e. laptops etc., be brought each morning and not be left overnight.

Security Reminders
Your safety is important to us. It’s important to take the same precautions you do in your home.

When in your sleeping room, please use ALL locking devices (deadbolts and safety latches).

Utilize hotel room safes. If a safe is not available or will not accommodate your laptop computer, utilize a security locking cable or keep your computer with you at all times.

Please take your valuables (i.e. laptop, iPad, purse, etc.) and printed materials with you when you leave meeting rooms.

Please carry the name, address and telephone number of the hotel with you whenever you are away from the hotel.

To maintain the integrity of SMMW, please shred all event documents before leaving and please do not take them with you.

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Code of Conduct

Please read the Social Media Marketing World Code of Conduct here.

It’s important that all staff abide by the Code of Conduct, but also be able to observe violations and take those to the appropriate leaders. All issues of sexual harassment or personal safety/feeling threatened should be taken immediately to Lisa Jenkins or Mike Stelzner.

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Your Support Team

SME Operations: Nicole Sloane – (209) 329-0159
Event Logistics: Jaci Feinstein – (650) 996-0161
Editorial Information: Lisa Jenkins – (509) 552-9520
Sponsor/Media information: Emily Crume – (949) 444-8459
Phil Mershon’s assistant: Joanne Watt – (307) 421-2925
Mike Stelzner’s assistant: Jennifer Ocheltree – (760) 889-7219

Creating Transformational Moments Together