Event Staff Resource Page

Your Role and Schedule

Your schedule is now live in InItLive! You should have received an invitation from InItLive to create an account and another email with your schedule. If you have any questions or did not receive your schedule, please let Debbie know.

Need a refresher of your volunteer commitment? Review your Volunteer Agreement here.

Don’t hesitate to reach out if you have any questions.

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Trainings

Pre-Event Volunteer Training Webinar

Prior to arriving on-site, we ask that you watch the recording of the Pre-Event Training Webinar which can be found here.
(Check your email for the password)

During this call, we highlighted the event, reviewed the schedule, shared our Service Vision, and provided some additional logistical information to best prepare you for your role as Event Staff.

Here is a copy of the slides.

On-Site Volunteer Training

All event staff are required to attend the staff training and kick-off on Tuesday, March 19th from 1pm to 6pm at the San Diego Convention Center.

SMMW19 Connection Crew Members are required to attend a morning training on Tuesday, March 19th from 9:00am to 11:30am.

SMMW19 Leaders (Room Host Leads, Registration Leads, Speaker Concierges, Society Team Members, and Sponsor Concierges) are required to attend a morning training on Tuesday, March 19th from 10:30am to 11:30am.

A more detailed training schedule has been included in your personal schedule in the InItLive App.

During the Event

You will be assigned specific roles according to your volunteer commitment. All-Access Volunteers serve 15-20 hours, Marketer Volunteers serve 8-10 hours and Leaders serve 20+ hours. These hours are not including your training day on March 19th. In many cases you will still be able to attend some (or even all) of the sessions you desire. We try to accommodate your preferences, but your volunteer duties do come first. The good news is we do provide you a free Virtual Ticket (for All-Access Volunteers) so you will have access to ALL the recordings.

Staff and Volunteer Appreciation

Join Social Media Examiner Friday evening after the final keynote (6:30pm – 8pm) for some pizza, salad, and drinks to celebrate our successes at SMMW19. Only available for staff and volunteers. First drink is on us. RSVP here so we know you're coming.

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Take the Volunteer Quiz

We ask that you complete the short open-book quiz before Friday, March 15th at 5pm. An 80% passing score is required, but it shouldn't take you too long. And you might even laugh a couple times. We ask all volunteers to take this whether it's your first or seventh time volunteering.

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On-Site Staff Information

Event Packet

Here is a your downloadable Staff Event Packet which contains information on our dress code, your meals, trainings, etc… all in one place

Packing List

Here is a quick one-page packing list made just for you.

Staff Dress Code

All staff working except for the Connections Crew and the Society Team will need to wear the provided white staff logoed short sleeve shirt at all times. We recommend wearing white or natural undergarments. As the convention center temperature may vary, we recommend bringing a white long sleeve to wear under your shirt.

Please wear dark or khaki pants (no jeans) and nice, comfortable shoes (nice tennis shoes are fine).

Please bring a nice warm jacket with you, as there will be outdoor staffing needs. Average March temperatures for San Diego are high-60’s to mid 70’s during the day and low-50’s at night.

You will be provided a new t-shirt for each day you are working. You may keep your shirts at the conclusion of the conference or return them to Room 23.

When your shift is over and you want to attend a session, please change your shirt or put something over it. Attendees will not know when you are on or off.

Volunteer Office

The volunteer office will be located in Room 23 of the Convention Center. You are welcome to leave your personal items here but Social Media Examiner cannot be held responsible for watching your belongings.

Meals

Volunteers will be provided:

Tuesday, March 19, 2019

Lunch (Hosted for SME, Alumni and Leaders Only) – Alumni and Leader lunch with the Social Media Examiner team. Details will be sent privately.
Dinner (On Own) – Join a Meetup & Eatup group and check-out a local restaurant. Visit the Networking Page for more details.
Pre-Event Networking Happy Hour (On Own) – Join the SME team as we kick-off the event at an informal happy hour at the Manchester Grand Hyatt at 8pm.

Wednesday, March 20, 2019

Breakfast (Hosted for Assigned Staff) – Breakfast will be provided for volunteers and staff working an early morning shift (before 7am).
Lunch (Hosted) – Lunch vouchers provided to ALL VOLUNTEERS and STAFF.
Dinner (Hosted) – Dinner will be provided at the Convention Center for staff working during dinner hours (7pm to 10pm).

Thursday, March 21, 2019

Breakfast (Hosted for Assigned Staff) – Breakfast vouchers will be provided for volunteers and staff working an early morning shift (before 7am).
Lunch (Hosted) – Lunch vouchers will be provided for ALL STAFF and VOLUNTEERS for use in the Networking Plaza Food Court.
Dinner (On Own) – Join a Meetup & Eatup group and check-out a local restaurant before going to the Second Night Party. Visit the Networking Page for more details.

Friday, March 22, 2019

Breakfast (Hosted for Assigned Staff) – Breakfast vouchers will be provided for volunteers and staff working an early morning shift (before 7:30am).
Lunch (Hosted) – Lunch vouchers will be provided for ALL STAFF and VOLUNTEERS for use in the Networking Plaza Food Court.
Dinner (Hosted – 6:30pm) – Join Social Media Examiner for some pizza, salad, and drinks to celebrate our successes at SMMW19. Only available for staff and volunteers. First drink is on us.
Post Event Happy Hour (On Own) – Join the SME team as we celebrate the end of a great event at the Manchester Grand Hyatt at 8pm.

Evening Networking Parties
If you have the All-Access Volunteer ticket, once you are done with your assigned role for the day, you are welcome to attend both the Opening Night and Second Night Networking Parties as an attendee.

Conference attire is business casual for all events, including the evening events.

Attending Sessions
Once you are done with your assigned role/shift, you are welcome to attend sessions.

Please remember that when you are wearing your staff shirt, attendees will assume you are “working” whether you are or not.

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Private Facebook Group

Want to connect with other awesome SMMW volunteers before the event? Join the conversation on the private #SMMW19 Volunteers Facebook Group by clicking the “Join Group” button.

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Online Resources

Attendee Portal
Detailed Agenda
Speaker Photo and Bios
Networking Resources

Content Study Resources

Track Training – Get to know our speakers and navigate our large tracks.

Maps

Coming Soon

Speaker Concierge and Room Host Resources

Session Room Roles and Checklist

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Security

Security Information
Please wear your name badges at ALL times.

We will have an overnight security guard on duty starting Tuesday. However, we recommend high value items, i.e. laptops etc., be brought each morning and not be left overnight.

Security Reminders
Your safety is important to us. It’s important to take the same precautions you do in your home.

When in your sleeping room, please use ALL locking devices (deadbolts and safety latches).

Utilize hotel room safes. If a safe is not available or will not accommodate your laptop computer, utilize a security locking cable or keep your computer with you at all times.

Please take your valuables (i.e. laptop, iPad, purse, etc.) and printed materials with you when you leave meeting rooms.

Please carry the name, address and telephone number of the hotel with you whenever you are away from the hotel.

To maintain the integrity of SMMW, please shred all event documents before leaving and please do not take them with you.

If you have any security questions, issues, concerns or require assistance during your stay, please contact Debbie Dyer (310-347-9278).

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Code of Conduct

Please read the Social Media Marketing World Code of Conduct here.

It's important that all staff abide by the Code of Conduct, but also be able to observe violations and take those to the appropriate leaders. All issues of sexual harassment or personal safety/feeling threatened should be taken immediately to Lisa Jenkins or Mike Stelzner.

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Your Support Team

Volunteer Relations Management: Connie Albers – (407) 256-9607
Volunteer Coordinator: Debbie Dyer – (310) 347-9278
On-Site Volunteer Support: Jay Austin – (816) 392-0475
Event Logistics: Jaci Feinstein – (650) 996-0161
SME Operations: Nicole Sloane – (209) 329-0159
Editorial Information: Lisa Jenkins – (509) 552-9520
Sponsor/Media information: Emily Crume – (949) 444-8459
Phil Mershon’s assistant: Joanne Watt – (307) 421-2925
Mike Stelzner’s assistant: Jennifer Ocheltree – (760) 889-7219

Creating Transformational Moments Together