Keep reading to discover nine ways you can build loyal fans who'll love your business.
In a recently published infographic, Moontoast illustrates a Facebook fan's journey from a “Potential Fan” all the way to a “Super Fan.” The image below shows a fan's progression.
Moontoast says Super Fans are Facebook users who have given you Insane Inflatable 5k access to their data via their Facebook profile, purchased from you and also encouraged another fan to purchase from you as well. There's no doubt we all want an abundance of Super Fans!
So how do you move a Potential Fan all the way up the ranks to Super Fan?
For starters, it takes time. Facebook success rarely happens overnight and unless you are a huge brand like Zappos or Target, patience, persistence, and hustle are all required to create a successful Facebook page.
There are also specific actions you can take to create a thriving Facebook page full of Super Fans.
The following nine core strategies will help you streamline your Facebook activity and turn your Facebook page into a success story.
#1: Give your page a human touch
The most successful companies on Facebook are those that step out from behind their logo and let the people behind the brand represent their Facebook page. The goal is to communicate with your fans as though you were talking to your friends, and let your personality come through in each post.
One of the ways to do this is to step away from your niche once in a while and show your personal side through entertaining posts and photos. Change things up a bit and share details about your experiences and everyday life.
Have you taken a fun trip recently? Post some pictures of your vacation to let your fans see a different side of you. Or maybe you see something funny while you're out and about—share it! Snap a photo of it and post it to your wall with a fun caption.
Guy Kawasaki, author of Enchantment, does this on a regular basis and his fans love it. The reason we are intrigued with Guy's posts is because we get to see the real side of him, not just the author/expert side of Guy.
#2: Become a content machine
Always make sure that your content educates, entertains and empowers your fans to keep them engaged and coming back for more. The key to a successful content strategy is to consistently create new content and mix up your media often.
For example, some of your fans might respond better to video than text, while others might be drawn to the images in your posts. To make sure you're attracting the attention of your diverse group of fans, post your content in a variety of ways.
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One simple way to do this is mix up your blog posts by posting written blogs, video blogs and audio posts. Regularly drive traffic from your Facebook page to your blog to introduce your fans to a variety of content.
#3: Cultivate engagement with two-way dialogue
Imagine this: You haven't talked to your good friend in a while, so you call her up. When she answers the phone you say, “Hi! How've you been?” But before your friend can answer, you hang up the phone. That would be odd, right?
Well, essentially that's what you are doing each time you post a Facebook update and then instantly move on to a new task before waiting for a few fan responses so you can engage in a conversation.
Real success on Facebook happens when you mirror real-life situations. Don't “post and ditch;” instead, stay around a few minutes to get involved in the conversation. True engagement happens in the “back and forth.”
#4: Create consistent calls to action
Facebook gives brands the optimal opportunity to create genuine relationships with their prospects and customers. But it's also a great platform for moving your fans to action. One of the best ways to move a Potential Fan to a Super Fan is to start out with simple calls to action.
To do this, start out by posting valuable content, such as interesting articles and videos related to your niche, and accompany this content with simple calls to action such as “click this” or “watch this.” The valuable content will show your fans that you're an authority and consistently post good stuff.
Also, consider offering discounts and specials or ask your fans to sign up for your newsletter. These are all low-investment calls to action that will help you build trust and affinity over time.
#5: Make word-of-mouth advocacy easy
Studies have shown that social media users tend to trust their friends and peers more than they trust brands. It makes sense. If you were looking to try out a new restaurant, would you rather get a recommendation from a friend who just had a great meal or the restaurant that's promoting its latest special?
Word of mouth matters, especially on Facebook. To get your fans talking about you, the key is to make it easy to spread the word.
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One great way to do this is to create a contest or promotion that rewards fans for spreading the word. By using a platform such as Wildfire, you can track and reward the fans who invite their friends to join your contest.
#6: Encourage fan-to-fan conversations
Enhance your fans' experience by creating a community that encourages your fans to interact with each other. One surefire way to do this is to spotlight your fans. When you create opportunities such as “fan of the week” or recognize top contributors, you are giving your fans an opportunity to get to know each other.
Social Media Examiner regularly highlights a fan of the week on their Facebook page and always makes a point to link to their fans' websites to give them free exposure.
#7: Focus on smart branding
You have multiple opportunities when it comes to branding your Facebook page. One option is to make your Facebook page an extension of your website to spark familiarity when your existing customers visit your page. Another option is to make it different from your own website so your fans experience a sense of exclusivity when they become a fan of your Facebook community.
No matter if you want to create familiarity or a sense of exclusivity, it's important to make your page dynamic and interesting so it will stand out from the rest. One way to do this is to create custom tabs that showcase your programs, products and services and tie in the look and feel of your brand. The key is to make it obvious who you are and what you're about. Short videos that tell your fans about your business, mission statements and easily identifiable logos and images are great additions to a branded custom tab.
#8: Be deliberate and manage expectations
One of the most important questions to ask as you create your Facebook marketing plan is, “What do we want to achieve with our Facebook page and overall marketing on Facebook?” Often your Facebook vision will be closely aligned with your company's vision.
For example, let's say you own a local running shoe store. Your vision for your retail store may be to sell the most high-tech, top-of-the-line running shoes and running gear to all the avid runners in your local community.
As an extension of your company vision, your vision on Facebook may be to create a community of like-minded people who openly share their running stories and give each other support and advice. Over time your Facebook page becomes the ultimate hub for avid runners and you begin to attract runners from cities beyond your local community and you start to sell your top-of-the-line running shoes to people all over the world. Setting a clear vision can lead to lucrative opportunities.
When you create a vision for your Facebook efforts, your actions are more deliberate and have purpose and your fans clearly understand what your page has to offer.
If you're just starting out developing your Facebook mission, one great place to start is with your fans' expectations. What can your fans expect when they become a fan of your page? One optimal place to display expectations is on a custom welcome tab so all of your new fans will know what to expect before they start engaging on your wall. The following example is from the Facebook page of Pam Hendrickson Consulting.
#9: Monitor, measure, and track
With the rise of social media, your customers are now all social customers. They love to share, chat, post, Like and comment, and when they have something important to say (good, bad or worse), they are quick to share it on their social networks. Their comments run the gamut from the best raves to the worst rants. This is why monitoring is so essential to social media marketing.
In addition to listening to your fans, you should also do a reality check to find out whether all of your social media activities are worth your time and effort. To make sure you're on track, first you want to set your key performance indicators.
To figure these out, ask these three questions:
- What do I want to achieve?
- What does success look like? What are the indicators of my success?
- How often will I check in to evaluate my progress?
Once you answer these questions, make sure you have surefire methods in place that enable you to consistently track your Facebook marketing progress. The tools you choose will largely depend on the level of measuring and tracking your company needs. Most likely you'll want to use a few different tools to get a clear picture of the overall activity on your Facebook page.
If you're new to social media analytics or are looking for a few new ideas to add to your tracking arsenal, consider these areas for monitoring and tracking.
Here are a few areas you might consider monitoring:
- The names of key people in your company
- Your company name
- All brand names associated with your company
- Product and service names
- Competitor names
- Industry- or niche-specific keywords
Here are a few areas you might consider measuring and tracking:
- Brand awareness
- New Likes/unsubscribes
- Click activity
- Financial return
- Conversion rates
Now it's your turn! Applying these nine strategies will help you sort through the many layers of Facebook marketing. If you've tested any of these strategies already or plan to do so in the near future, leave a comment in the box below and let us know.
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