Volunteer at Social Media Marketing World 2019
Our team of “white shirt” volunteers are the heart and soul behind the networking, fun and service-centric energy at Social Media Marketing World.
If your primary goal is to attend the event, we strongly encourage you to take advantage of current discounted prices. You can always resell your ticket later or if we choose you as a volunteer we can refund your ticket. Go here to purchase your ticket.
Social Media Marketing World 2019 takes place in beautiful San Diego, California from Wednesday, March 20 to Friday, March 22, 2019 at the San Diego Convention Center.
All-Access Volunteer: For your service of 15 to 20 hours on Wednesday, March 20 through Friday, March 22, 2019, you will be gifted all the benefits of Social Media Marketing World, including access to ALL of our keynotes*, sessions*, the live stage*, and workshops* (an extra day of content). You also will receive session recordings and access to our amazing networking parties*.
Marketer Volunteer: For your service of 8 to 10 hours on Wednesday, March 20 AND Thursday, March 21, 2019, you will be gifted access to keynotes*, all sessions*, and our live stage*. It does NOT include workshops, session recordings, or access to networking parties. Marketer Volunteers will not have any shifts on Friday, March 22, 2019.
*Once shift is complete or as duties allow. In many cases you will still be able to attend some (or even all) of the sessions you desire. We try to accommodate your preferences, but your volunteer duties do come first.
|Hours of Service||Varies||15-20 hours||8-12 hours|
|Days of Service||3 days – Hours will be split between Wednesday (3/20), Thursday (3/21) & Friday (3/22)||3 days – Hours will be split between Wednesday (3/20), Thursday (3/21) & Friday (3/22)||2 days – Hours will be split between Wednesday (3/20) & Thursday (3/21)|
|Pre-Event Training (Virtual)||Role Specific Training AND 1-hr Pre-Event Online Staff Webinar||1-hr Pre-Event Online Staff Webinar||1-hr Pre-Event Online Staff Webinar|
|Volunteer Kick-Off & On-Site Training||Tuesday (3/19) from 9am to 6pm at the San Diego Convention Center (Lunch Provided)||Tuesday (3/19) from 1pm to 6pm at the San Diego Convention Center||Tuesday (3/19) from 1pm to 6pm at the San Diego Convention Center|
|Access ALL Sessions*||YES||YES||YES|
|Access Live Stage and Networking Plaza Stages*||YES||YES||YES|
|Recordings (keynotes, sessions, & workshops)||YES||YES||No|
|Meals||Lunch Tuesday, Wednesday, Thursday and Friday||Lunch Wednesday, Thursday and Friday||Lunch Wednesday and Thursday ONLY|
|Exposure to the top leaders in the social media marketing industry||YES||YES||YES|
|Behind the scenes access to the Social Media Examiner team||YES||YES||YES|
|Expand your network of friends and potential business or employment opportunities||YES||YES||YES|
|Access to Private Volunteer Facebook Group||YES||YES||YES|
|*Once shift is complete or as duties allow.|
If you are selected as a volunteer, there are a few basic commitments we require. If you are unable to meet these requirements, we suggest you purchase a ticket and enjoy the event as an attendee.
Knowledge, Skills, and Abilities:
- Comfort with high public visibility. Outgoing personalities are a plus.
- Excellent communication and customer service skills.
- Events experience a plus.
- Personal awareness and emotional maturity.
- Availability: Tuesday, March 19 1pm (9am for SMMW Leaders) until Friday, March 22 at 6pm (or Thursday, March 21 at 9pm for Marketer Volunteers).
Before the Event
- Agree to Social Media Examiners’ Code of Conduct
- Agree to Social Media Examiner’s Terms of Service
- Read and Agree to Social Media Examiner’s Volunteer Agreement.
- Attend one of the pre-event online Staff Webinars, scheduled for February 13th at 10am PT or February 15th at 12pm PT.
- Attend staff training and kick-off on Tuesday, March 19 from 1pm to 6pm (9am for Volunteer Leaders) at the San Diego Convention Center.
During the Event
You can expect to serve 15-20 hours (not including the training day for All-Access Volunteers) or 8-12 hours (split between Wednesday and Thursday, not including the training day) during the event. In many cases, you will still be able to attend some (or even all) of the sessions you desire. We try to accommodate your preferences, but your volunteer duties do come first.
Provide feedback following the event through our volunteer survey and/or email.
Volunteer Application Available – October 1, 2018
Priority List Volunteers Notified – by October 31, 2018
Volunteers Notified of Status – by December 1, 2018
Waitlist Open – December 1, 2018 – January 31, 2019
Leadership Roles Announced – by January 15, 2018
Roles Announced – Tuesday, February 5, 2019
Pre-Event Online Training – Tuesday, February 26, 2019 at 10am PT OR Thursday, February 28, 2019 at 12pm PT (must attend one)
Schedules Available – Friday, March 1, 2019
Staff/Volunteer Kick-Off – Tuesday, March 19, 2019
Event Days – Wednesday, March 20 – Friday, March 22, 2019
Post Event Thank You – Friday, March 22, 2019
Volunteer Role Descriptions
Detailed role descriptions and training will be provided upon acceptance.
Welcome attendees to Social Media Marketing World, check-in and hand out name badges, conference bag and other “goodies.” Registration volunteers are highly energetic people who are excited to welcome and engage with attendees as they kick start their SMMW experience.
Registration Hours: Wednesday 7:45am – 8pm, Thursday, 6:15am – 8:30am (Includes breaks and meals, broken into 4 hour shifts)
Reports to: Registration Lead
Support session rooms by manning doors, checking badges, distributing handouts, while supporting attendee and speaker needs. Room Host volunteers enjoy working within a team to create a learning environment, strive on details, and will sit in the back of the room during the sessions.
Room Host Hours: Wednesday 11:00am-5:45pm, Thursday 9:45am – 5:00pm, Friday 9:30am – 4:30pm (Assigned by Day)
Reports to: Room Host Lead
The Networking Team volunteers staff the onsite Networking Embassy and help attendees make connections and find resources. Volunteers are expected to familiarize themselves with the event app(s), speakers and sponsors, attend pre-event networking training sessions, as well as, participate in pre-event social media networking groups, including the Networking Team Facebook Group. This is a high energy, outgoing role great for volunteers who love connecting people.
Networking Team Hours: Wednesday 7:00am – 10:00pm, Thursday 7:00am – 5:00pm, Friday 7:00am – 3:30pm (Shift times vary – You will not be able to attend all sessions in this role. You will need to be at your assignment in the Networking Plaza during all breaks including lunch and will then be able to rotate within the Networking Team to attend sessions.)
Reports to: SME Networking Coordinator and Networking Captains
Event Concierge volunteers are the smiles, energy and public facing “white shirts” attendees see around the venue and city. Tasks may include: badge checking, human “arrows,” directing guests into and out of the Keynote, line management, food monitoring, VIP services, guest support, cheering squad and more. An Event Concierge may have several different assignments within the course of a day. Please note that the Event Concierge requires extended periods of standing.
Event Concierge Hours: Day/Time Varies in 2-4 hour shifts
Reports to: Varies
Hotel Concierge volunteers help welcome guests as they arrive at the official Social Media Marketing World hotels. This is a great role for local volunteers who love making San Diego shine by recommending local attractions and directing guests to the San Diego Convention Center. Each hotel will have a SMMW Hotel Concierge desk within the lobby or other central location.
Hotel Concierge Hours: Wednesday 8:45am-8:30pm, Thursday 6:30am – 8:30pm (Broken into 2 or 4 hour shifts)
Reports to: SME Travel Coordinator
Create a “wow” experience by welcoming attendees to Social Media Marketing World at the airport. Airport greeters are highly energetic people who are excited to welcome and engage with attendees as they kick start their SMMW experience.
Airport Greeter Hours: Wednesday 8am – 7pm
Reports to: Airport Greeter Lead
Event “Can Do” Squad
Our “Can Do” squad are the runners, fillers and overall “make it happen crew” behind the scene. Tasks may include: filling in for no-show volunteers, changing linen, adjusting signs, running water/supplies as requests occur, organizing volunteer room and more. No task is too small or large for this team. This is a great role if you prefer to work behind the scene.
Event Squad Hours: Day/Time Varies in 2-4 hour shifts
Reports to: SME “Can Do” Lead
Evening Party Concierge
Evening Party Concierge volunteers are the smiles, energy and public facing “white shirts” attendees at the evening parties. Tasks may include: badge checking, human “arrows,” directing guests into and out of the venue, line management, VIP services, guest support, cheering squad and more. Please note that the Event Concierge requires extended periods of standing. Being an Event Party Concierge allows you to free up your daytime hours for learning.
Evening Party Concierge Hours: Wednesday 5pm – 11:30pm (Broken into 3.5 hour shifts, includes dinner and transportation), Thursday 7:30pm – 11:30pm (Broken into 2 hour shifts, includes transportation if needed)
Reports to: SME Evening Party Coordinator
Evening Party Transportation Concierge
Evening Party Transportation Concierge ride on the bus/shuttles between the San Diego Convention Center (or hotels) to the party venue. In addition to welcoming guests and answering questions, they help collect transportation statistics for the event team.
Evening Party Transportation Concierge Hours: Wednesday 6pm – 9pm
Reports to: SME Evening Party Coordinator
Give us your ideas! Do you have a talent or special gift that you’d like to share at SMMW19? Let us know.
We thank ALL of our volunteers, past, present and future, for their help and enthusiasm in making Social Media Marketing World great experiences for all!