<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" ><channel><title>Social Media Examiner &#187; users</title> <atom:link href="http://www.socialmediaexaminer.com/tag/users/feed/" rel="self" type="application/rss+xml" /><link>http://www.socialmediaexaminer.com</link> <description>Your Guide to the Social Media Jungle</description> <lastBuildDate>Sat, 11 Feb 2012 15:47:14 +0000</lastBuildDate> <language>en</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <item><title>5 New Studies Show Facebook a Marketing Powerhouse</title><link>http://www.socialmediaexaminer.com/5-new-studies-show-facebook-a-marketing-powerhouse/</link> <comments>http://www.socialmediaexaminer.com/5-new-studies-show-facebook-a-marketing-powerhouse/#comments</comments> <pubDate>Mon, 15 Mar 2010 13:00:44 +0000</pubDate> <dc:creator>Amy Porterfield</dc:creator> <category><![CDATA[Research]]></category> <category><![CDATA[abc]]></category> <category><![CDATA[amy porterfield]]></category> <category><![CDATA[aol]]></category> <category><![CDATA[compete]]></category> <category><![CDATA[customer behavior]]></category> <category><![CDATA[customer loyalty]]></category> <category><![CDATA[dessert gallery]]></category> <category><![CDATA[emily durham]]></category> <category><![CDATA[engagement]]></category> <category><![CDATA[facebook]]></category> <category><![CDATA[facebook marketing]]></category> <category><![CDATA[facebook metrics]]></category> <category><![CDATA[fans]]></category> <category><![CDATA[gigya]]></category> <category><![CDATA[gmail]]></category> <category><![CDATA[google]]></category> <category><![CDATA[harvard business review]]></category> <category><![CDATA[major players]]></category> <category><![CDATA[marketing]]></category> <category><![CDATA[myspace]]></category> <category><![CDATA[net promoter score]]></category> <category><![CDATA[new studies]]></category> <category><![CDATA[nielson company]]></category> <category><![CDATA[nonfans]]></category> <category><![CDATA[online profiles]]></category> <category><![CDATA[online social netoworking sites]]></category> <category><![CDATA[osn]]></category> <category><![CDATA[personalities]]></category> <category><![CDATA[power of facebook]]></category> <category><![CDATA[psychological science]]></category> <category><![CDATA[read write web]]></category> <category><![CDATA[reuters]]></category> <category><![CDATA[rice university]]></category> <category><![CDATA[sales]]></category> <category><![CDATA[search traffic]]></category> <category><![CDATA[social contender]]></category> <category><![CDATA[social media marketing]]></category> <category><![CDATA[social networking]]></category> <category><![CDATA[social sites]]></category> <category><![CDATA[social traffic]]></category> <category><![CDATA[survey]]></category> <category><![CDATA[techcrunch]]></category> <category><![CDATA[traffic]]></category> <category><![CDATA[twitter]]></category> <category><![CDATA[users]]></category> <category><![CDATA[utpal dholakia]]></category> <category><![CDATA[yahoo]]></category> <category><![CDATA[yahoo mail]]></category><guid isPermaLink="false">http://www.socialmediaexaminer.com/?p=2183</guid> <description><![CDATA[When you hear that Facebook is yanking Yahoo from its ranks and inching up on Google&#8217;s traffic throne, you can&#8217;t help but pay attention. And if you work for a business or own one, it&#8217;s likely that social media marketing is on your radar.  More and more marketing dollars are beginning to shift toward social [...]]]></description> <content:encoded><![CDATA[<p><a href="http://www.socialmediaexaminer.com/category/research/" target="_blank"><img class="alignright" title="social media research" src="http://cdn.socialmediaexaminer.com/images/research-pose.png?9d7bd4" alt="social media research" width="110" height="166" /></a>When you hear that Facebook is yanking Yahoo from its ranks and inching up on Google&#8217;s traffic throne, you can&#8217;t help but pay attention.</p><p>And if you work for a business or own one, it&#8217;s likely that <strong>social media marketing is on your radar</strong>.  <strong>More and more marketing dollars are beginning to shift toward social media marketing</strong> and this trend only continues to climb.</p><p>Here are 5 studies that show how <strong>Facebook is undoubtedly a leading online social contender</strong> and a key tool that is continually changing the landscape of online engagement and fan loyalty.<span id="more-2183"></span></p><h3>#1: Average American Spent 7 hours on Facebook in January</h3><p>According to recent findings by <a href="http://blog.nielsen.com/nielsenwire/online_mobile/facebook-users-average-7-hrs-a-month-in-january-as-digital-universe-expands/" target="_blank">Nielson Company</a>, Facebook has officially become a favorite pastime for many (but we&#8217;ve known that for a while now!).  However, the findings are pretty astounding when you really break it down:</p><p><strong>The average time users spend on Facebook is 7 hours per month (a 10% increase</strong><strong>).  To put that into perspective, Yahoo! is in second place, but with only 2 hours 28 minutes per month. </strong>The fact that people are spending more than 4 hours extra on Facebook compared to leading sites like Yahoo! and Google is information marketers should note when creating their social media campaigns.</p><p>This chart shows the breakdown of user time spent on the major sites:</p><p><img src="http://cdn.socialmediaexaminer.com/images/ap03study1.png?9d7bd4" alt="" /></p><h3>#2: 44% of Social Sharing on the Web Is Driven by Facebook</h3><p>With the surge of social networking over the past year, we have seen social traffic begin to rival search traffic—and the major players, including Google, are paying close attention to this trend.</p><p><a href="http://techcrunch.com/2010/02/16/facebook-44-percent-social-sharing/" target="_blank">TechCrunch</a> recently looked into the services on the web that drive the most sharing and reached out to Gigya for some stats.   What&#8217;s Gigya?  Gigya is a company that powers sharing widgets on more than 5,000 content sites, including major players like ABC.com and Reuters. As TechCrunch explains, &#8220;Consumers can click a share button on these sites and send an article link, photo, or video via a menu of different services including Facebook, Twitter, MySpace, Yahoo Mail, Gmail, and AOL. Over the past 30 days, people have shared almost a million items over the Gigya network.&#8221;</p><p><strong>Based on Gigya&#8217;s data, here&#8217;s the distribution of shared items on the web:</strong></p><ul><li>Facebook: 44%</li><li>Twitter: 29%</li><li>Yahoo: 18%</li><li>MySpace: 9%</li></ul><p><strong>This pie chart, courtesy of TechCrunch, shows the breakdown of social sharing on 4 major sites:</strong></p><p><img src="http://cdn.socialmediaexaminer.com/images/ap03study2.png?9d7bd4" alt="" /></p><p><strong>In addition, some other interesting stats from Gigya include:</strong></p><p>For <strong>share of authentication via news sites</strong>, Facebook took 31% while Google was close behind with 30% and Yahoo at 25%.</p><p>With entertainment sites, <strong>Facebook was the major leader with 52%</strong> (Google was second with 17%, Yahoo with 15% and Twitter at 11%).</p><p>As we have seen with the popularity of social sites, people like to share links with multiple people at one time, versus just one-on-one via email. <strong>Because real results are strongly tied to the amount of online traffic you&#8217;re able to generate, it&#8217;s important to break down the sources of this traffic when considering where to spend your time and marketing dollars.  These stats shed light on where the action is really happening.</strong></p><h3>#3: Facebook Yanks Number 2 Spot From Yahoo</h3><p>According to a <a href="http://siteanalytics.compete.com/google.com+facebook.com+yahoo.com/" target="_blank">Compete.com report</a>, there has been a changing of the guard in the online world. <strong>Facebook has surpassed Yahoo, now taking its place as the <a href="http://siteanalytics.compete.com/google.com+facebook.com+yahoo.com/">number-two most popular site</a> in the U.S.  Facebook drew nearly 134 million unique visitors in January 2010.</strong> According to the site, &#8220;It&#8217;s been two full years since we&#8217;ve seen a shakeup at the top—In February 2008, <a href="http://www.google.com/">Google</a> overtook Yahoo as number one and never looked back. Is Facebook&#8217;s next conquest the Google traffic throne?&#8221;</p><p><strong>Here&#8217;s a great chart that shows Facebook&#8217;s climb to the coveted #2 spot:</strong></p><p><img src="http://cdn.socialmediaexaminer.com/images/ap03study3.png?9d7bd4" alt="" width="539" height="366" /></p><p>But as we all know, the real dollars are in the engagement—and Compete.com says it best: &#8220;Facebook is second to none.&#8221; <strong>In January, 11.6% of all time spent online was spent on Facebook (compared to 4.25% for Yahoo and 4.1% for Google).  Facebook is in it to win, to say the least!</strong></p><h3>#4: &#8220;Faking It&#8221; on Facebook Is Rarer Than Previously Imagined</h3><p>The findings from a recent research study conducted by the journal <em><a href="http://pss.sagepub.com/content/early/2010/01/28/0956797609360756.full%5d" target="_blank">Psychological Science</a></em>, <strong>show that instead of &#8220;faking it&#8221; online, people are much more likely to reveal their true selves online and not the idealized image of who they want to be.</strong></p><p>A largely held assumption (supported by analysis) suggests online profiles are less than truthful when looking at true personalities of the users, and the researchers in this study set out to test that hypothesis. &#8220;There has been no research on the most fundamental question about OSN (online social networking sites) profiles,&#8221; notes the report. &#8220;Do they convey accurate impressions of profile owners?&#8221;</p><p><strong>The conclusion of the report was very surprising to most. The report states, &#8220;These results suggest that people are not using their OSN profiles to promote an idealized virtual identity. Instead, OSNs might be an efficient medium for expressing and communicating real personality, which may help explain their popularity.&#8221;</strong></p><p>The study focused on both MySpace and Facebook; however, the popular site <a href="http://www.readwriteweb.com" target="_blank">Read Write Web</a> stated that the &#8220;real personality&#8221; results were more likely to been seen on Facebook than other social sites. They pointed out that <strong>because it only allows the use of your legal name and due to its long-standing privacy controls, Facebook &#8220;provided its users with a sense of safety, security and comfort—they could be themselves—their real selves, flaws and all, without the world watching.&#8221;</strong></p><h3>#5: Facebook Boosts Sales and Customer Loyalty</h3><p>The <a href="http://hbr.org/2010/03/one-cafe-chains-facebook-experiment/ar/1" target="_blank">Harvard Business Review</a> recently featured a new study from Utpal Dholakia and Emily Durham of Rice  University.  For their study, they asked the question, <strong>&#8220;How much do businesses really influence consumers when they launch pages on the site to attract &#8216;fans&#8217; and pepper them with messages and offers?&#8221;</strong></p><p>To gauge the effectiveness of Facebook fan pages, the study used one company&#8217;s page to measure the effect on customer behavior. For the experiment, the researchers partnered with Dessert Gallery (DG), a popular Houston-based bakery and café chain. They first emailed over 13,000 customers from their mailing list to gather store evaluations and information on shopping behavior. Then they launched the fan page and invited the mailing list to the page.  Over the course of three months, the company &#8220;updated its page several times a week with pictures of goodies, news about contests and promotions, links to favorable reviews, and introductions to DG employees.&#8221;</p><p><strong>Three months after that, they resurveyed the fans and here&#8217;s the overall result: Facebook changed customer behavior for the better. </strong></p><p><img src="http://cdn.socialmediaexaminer.com/images/ap03study5.png?9d7bd4" alt="" /></p><p>Those who had replied to both surveys and had become fans stood out as their best customers. Here&#8217;s the breakdown of the findings of their new fans:</p><ul><li>Store visits per month increased after people became fans.</li><li>The new fans generated more positive word of mouth than nonfans.</li><li>They went to DG 20% more often than nonfans.</li><li>Fans gave the store the highest share of their overall dining-out dollars.</li><li><strong>They were the most likely to recommend DG to friends and had the highest average Net Promoter Score—75, compared with 53 for Facebook users who were not fans and 66 for customers not on Facebook. </strong></li><li><strong>DG fans also reported significantly greater emotional attachment to DG—3.4 on a 4-point scale, compared with 3.0 for other customers.</strong></li><li>Fans were the most likely to say they chose DG over other establishments whenever possible.</li></ul><p>&#8220;We must be cautious in interpreting the study&#8217;s results,&#8221; Dholakia said. &#8220;The fact that only about 5% of the firm&#8217;s 13,000 customers became Facebook fans within three months indicates that Facebook fan pages may work best as niche marketing programs targeted to customers who regularly use Facebook. Social media marketing must be employed judiciously with other types of marketing programs.&#8221;</p><p>But overall, Dholakia stated that the results indicate that Facebook fan pages offer an effective and low-cost way of social media marketing.</p><p><strong>Your insight and opinion matter!  What is your opinion of the &#8220;power of Facebook&#8221;? </strong>Do you agree or are you not seeing the same success rates as these studies suggest?  Do you favor another social media tool over Facebook?  I want to hear your insight, so be sure to share here!<div class="wp_twitter_button" style="float: right; margin-left: 10px;"> <a href="http://twitter.com/share?counturl=http%3A%2F%2Fwww.socialmediaexaminer.com%2F5-new-studies-show-facebook-a-marketing-powerhouse%2F" class="twitter-share-button" data-url="http://www.socialmediaexaminer.com/5-new-studies-show-facebook-a-marketing-powerhouse/" data-count="vertical" data-via="smexaminer" data-lang="" data-text="5 New Studies Show Facebook a Marketing Powerhouse &raquo; Social Media Examiner">Tweet</a><br /><script type="text/javascript" src="http://platform.twitter.com/widgets.js"></script></div> ]]></content:encoded> <wfw:commentRss>http://www.socialmediaexaminer.com/5-new-studies-show-facebook-a-marketing-powerhouse/feed/</wfw:commentRss> <slash:comments>4</slash:comments> </item> <item><title>5 Must-Read Social Media Marketing Studies</title><link>http://www.socialmediaexaminer.com/5-must-read-social-media-marketing-studies/</link> <comments>http://www.socialmediaexaminer.com/5-must-read-social-media-marketing-studies/#comments</comments> <pubDate>Fri, 16 Oct 2009 12:00:45 +0000</pubDate> <dc:creator>Amy Porterfield</dc:creator> <category><![CDATA[Research]]></category> <category><![CDATA[blogs]]></category> <category><![CDATA[center fo rmedia research]]></category> <category><![CDATA[customer engagement]]></category> <category><![CDATA[customer retention]]></category> <category><![CDATA[customer-related benefits]]></category> <category><![CDATA[display video]]></category> <category><![CDATA[email]]></category> <category><![CDATA[emarketer]]></category> <category><![CDATA[event sponsorships]]></category> <category><![CDATA[keyword search]]></category> <category><![CDATA[marketing plan]]></category> <category><![CDATA[mckinsy quarterly global survey]]></category> <category><![CDATA[media buy strategy]]></category> <category><![CDATA[media planning intelligence study]]></category> <category><![CDATA[microblogging]]></category> <category><![CDATA[mobile]]></category> <category><![CDATA[new customer acquisition]]></category> <category><![CDATA[nielsen company]]></category> <category><![CDATA[non-traditional media]]></category> <category><![CDATA[online advertising]]></category> <category><![CDATA[online media]]></category> <category><![CDATA[radio magazines]]></category> <category><![CDATA[rss]]></category> <category><![CDATA[search]]></category> <category><![CDATA[seo]]></category> <category><![CDATA[social media]]></category> <category><![CDATA[social media marketing]]></category> <category><![CDATA[social media platforms]]></category> <category><![CDATA[social media sites]]></category> <category><![CDATA[social media technologies]]></category> <category><![CDATA[social networking]]></category> <category><![CDATA[social networks]]></category> <category><![CDATA[stats]]></category> <category><![CDATA[studies]]></category> <category><![CDATA[thought leadership]]></category> <category><![CDATA[unisfair]]></category> <category><![CDATA[users]]></category> <category><![CDATA[video sharing]]></category> <category><![CDATA[virtual events]]></category> <category><![CDATA[web 2.0]]></category> <category><![CDATA[web search]]></category><guid isPermaLink="false">http://www.socialmediaexaminer.com/?p=277</guid> <description><![CDATA[A lot is happening in the world of social media. Here&#8217;s a quick summary of recent major research findings: #1: By 2010, 26 Million (1 in 7) U.S. Adults Will Use Twitter Monthly A new study by eMarketer surpasses their previous estimates of Twitter usage. The study, conducted just last month, found the following: “In [...]]]></description> <content:encoded><![CDATA[<p><img class="alignright" title="Research" src="http://cdn.socialmediaexaminer.com/images/research-pose.png?9d7bd4" alt="" width="110" height="166" />A lot is happening in the world of social media. Here&#8217;s a quick summary of recent major research findings:</p><h3>#1: By 2010, 26 Million (1 in 7) U.S. Adults Will Use Twitter Monthly</h3><p>A new study by <a href="http://www.emarketer.com/Article.aspx?R=1007271">eMarketer</a> surpasses their previous estimates of Twitter usage. The study, conducted just last month, found the following: “<strong>In 2009, there will be 18 million U.S. adults who access Twitter on any platform at least monthly</strong>. That represents a 200% increase over 2008 levels. Usage will reach 26 million U.S. adults in 2010, a further 44.4% climb.”<span id="more-277"></span></p><p>Earlier this year, eMarketer reported more conservative usage numbers, stating that there were indications of large numbers of users abandoning the site shortly after signing up and many others only using it sporadically. However, they recently revised their estimates because “recent data shows healthy—and growing—percentages of U.S. Internet users adopting the popular microblogging platform,” according to eMarketer senior analyst, Paul Verna.</p><p>Twitter is not the only social networking site to report record usage numbers. <strong>In September, <a href="http://www.webpronews.com/topnews/2009/09/15/facebook-has-nearly-same-amount-of-people-as-us">Facebook</a> officially hit the 300 million-user mark, making the social networking site nearly as large as the U.S. population</strong>.</p><h3>#2: Americans Spend 17% of Online Time on Social Media Sites</h3><p>As popular social media platforms continue to grow their numbers of users, it is logical to conclude that Americans are spending more time on social networking sites. According to a recent study by <a href="http://blog.nielsen.com/nielsenwire/online_mobile/social-networking-and-blog-sites-capture-more-internet-time-and-advertisinga/">The Nielsen Company</a>, <strong>17% of the time spent online was at social networking sites (an increase from 6% in August 2008).</strong></p><p>Among those paying the most attention to this recent trend are advertisers. <strong>Online ad spending increased by 119% to $108 million</strong> in August 2009.</p><h3>#3: In 2010, Over 50% of Marketers Will Be Using Social Media</h3><p>Marketers are becoming even more aware that social media marketing must be a key component of their media buy strategy. This was recently affirmed in the findings of the “2010 Media Planning Intelligence Study” by the <a href="http://www.bizreport.com/2009/09/social_media_on_marketers_menu_for_2010.html">Center for Media Research</a>, which examined the likelihood of marketers including social media in their 2010 marketing plan. <strong>Over half (56.3%) of marketers stated that social media would “realistically” be part of that mix.</strong></p><p><strong>The top 5 most popular media for the 2010 marketing spend were as follows:</strong></p><ul><li>Email (56.8%)</li><li>Social networks (56.3%)</li><li>Keyword search (49.7%)</li><li>Radio (42.2%)</li><li>Magazines (42.1%)</li></ul><p>In addition, <strong>57% of media buyers reported they will buy non-traditional media</strong>, including online, display video, search, mobile and event sponsorships, while <strong>43% reported they will buy the more traditional media</strong>, including TV, print and radio.</p><h3>#4: Blogs Most Useful Social Media Tool, Say 51% of Businesses</h3><p><a href="http://www.emarketer.com/Article.aspx?R=1007276">McKinsey Quarterly’s “Global Survey”</a> examined companies’ overall assessment of the value of different social media technologies. As reviewed by eMarketer, “When it came to customer-related benefits, <strong>blogs were the most useful tool, bringing measurable benefits to 51% of responding companies worldwide</strong>. <strong>That was followed by video-sharing and social networking at 48% each, and RSS feeds at 45%.”</strong></p><p>In addition to these findings, the top three reported benefits of Web 2.0 marketing included:</p><ul><li>Increased marketing effectiveness (52%)</li><li>Higher customer satisfaction (43%)</li><li>Reduced marketing costs (38%)</li></ul><h3>#5: 75% of Marketers Plan to Increase Social Media Use in 2010</h3><p>According to a recent survey by virtual events provider <a href="http://www.emarketer.com/Article.aspx?R=1007284">Unisfair</a>, <strong>marketers are most focused on attracting and keeping customers in 2010 and they plan to use social media to make this happen</strong>. A few interesting factoids from the Unisfair findings:</p><p>The<strong> 3 leading marketing priorities</strong> in 2010 according to U.S. marketers:</p><ul><li>New customer acquisition (60%)</li><li>Customer retention and engagement (48%)</li><li>Thought leadership (45%)</li></ul><p>The <strong>top 5 marketing tactics</strong> U.S. marketers planned to increase in their 2010 marketing mix:</p><ul><li>Social media (75%)</li><li>Web search/SEO (51%)</li><li>Email campaigns (49%)</li><li>Virtual events (48%)</li><li>Online advertising (28%)</li></ul><p>The study also asked marketers to rank the value of social media platforms. <strong>LinkedIn came in on top at 26%, Facebook at 23% and Twitter at 17%.</strong></p><p><strong>What are your thoughts? </strong>How might these study findings impact your future social media activities? I&#8217;d love to hear from you.<div class="wp_twitter_button" style="float: right; margin-left: 10px;"> <a href="http://twitter.com/share?counturl=http%3A%2F%2Fwww.socialmediaexaminer.com%2F5-must-read-social-media-marketing-studies%2F" class="twitter-share-button" data-url="http://www.socialmediaexaminer.com/5-must-read-social-media-marketing-studies/" data-count="vertical" data-via="smexaminer" data-lang="" data-text="5 Must-Read Social Media Marketing Studies &raquo; Social Media Examiner">Tweet</a><br /><script type="text/javascript" src="http://platform.twitter.com/widgets.js"></script></div> ]]></content:encoded> <wfw:commentRss>http://www.socialmediaexaminer.com/5-must-read-social-media-marketing-studies/feed/</wfw:commentRss> <slash:comments>28</slash:comments> </item> </channel> </rss>
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