Facebook Collections: This Week in Social Media

social media researchWelcome to our weekly edition of what’s hot in social media news.

To help you stay up to date with social media, here are some of the news items that caught our attention.

What’s New This Week?

Facebook Tests New “Collections” Feature: Facebook is now testing Collections, a new Facebook feature which reminds us of another popular social platform, Pinterest. Only a few select brands, including Pottery Barn, currently have this new Collections feature to test.

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5 Steps to Hosting Successful Twitter Chats: Your Ultimate Guide

social media how toHosting a Twitter chat is an amazing way to interact with your fans and followers, to better understand and grow your community quickly, as well as promote your brand and business.

I’ve seen the networking and promotional power of the Twitter chat, so I made up my mind to dig deeper.

It’s challenging to describe everything I learned in this one article, but I’ll do my best.

Here’s the all-in-one guide to prepare for and host your Twitter chat.

Why Twitter Chat?

A Twitter chat is a public Twitter conversation around one unique hashtag. This hashtag allows you to follow the discussion and participate in it. Twitter chats are usually recurring and on specific topics to regularly connect people with these interests.

Bloggers connect using #Blogchat hashtag.

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4 Impressive Twitter Apps for Your Web Browser

social media toolsManaging, monitoring and updating Twitter accounts takes time and effort. Especially if you’re looking after multiple accounts.

You definitely need a great app on your side to make things as simple and easy as possible.

Today I want to examine the best web-based third-party Twitter clients available.

Let’s take a look at what they have to offer and what’s missing.

#1: HootSuite

Like most social media dashboards, HootSuite uses a simple column layout. The light color scheme makes it easy on the eye and helps links and menu buttons to stand out.

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4 Ways to Grow a Twitter Following That Matters

social media how toIs Twitter working for your business?

Are you looking to grow a larger and more relevant Twitter following?

This article will show you four actionable steps you can take to improve your Twitter experience.

Why Twitter Is Not Just a Numbers Game

Many brands, businesses and marketers have already discovered how powerful Twitter is for finding and engaging their audience.

Its low cost, immediacy and viral nature make it a favorite tool for everyone from news organizations to celebrities to small businesses.

Yet when marketers jump on Twitter for the first time, they wonder why they don’t get an overwhelming response to their initial tweet. Soon they learn that they must develop a following.

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4 Ways to Use Twitter for Customer Service and Support

social media how toDo you have customers?

Are they on Twitter?

Are you using this amazing tool to support your customers?

Keep reading to discover four ways to provide amazing customer service with Twitter.

Why Twitter for customer support?

 ”I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.” ~ Gary Vaynerchuk (@garyvee)

This is one of the best quotes I have heard. It must give any business a lot of comfort. Even if you have a million complaints, you can still lead with better customer service.

When my business recently had to weather a severe storm, we decided to default everything to simply being there for our users and customers. It was an incredible experience.

And what better way is there to give your best customer service than through Twitter?

Twitter has changed continually over the past few months, as the service becomes more and more mainstream.

The results we’ve seen from using Twitter as our most important support channel day in and day out are incredible.

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