3 Underused Social Marketing Tactics That Build Relationships: New Research

social media research

Are you looking for new ways to improve engagement with your audience?

Do you want to know the most effective, yet rarely used social tactics?

In this article I’ll share research findings that reveal three widely underused tactics you can use to build a long-term interested audience.

#1: Provide Customer Service on Facebook

A lot of brands default to Twitter for social customer care. While there’s nothing wrong with that, it’s important to remember that Facebook offers plenty of customer service options you can leverage as well.

3 tactics for long term relationships

Use these under-used marketing tactics to build relationships for your business.

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7 Social Media Trends for Marketers: New Research

social media researchAre you wondering what the latest social media trends are for marketers?

Want to make sure you don’t miss out on the next trend in social media?

Fresh from the 2014 Social Media Marketing Industry Report (which surveyed 2,800+ marketers), this article will highlight some of the newest social media trends faced by marketers.

social media trends for marketers

Here’s what you need to know from the latest social media research.

Latest Research Reveals Social Media Trends

Not surprisingly, the use of visual content (infographics and memes) is set to increase over the next year—70% of marketers plan on increasing their use of these content forms.

Speaking of infographics, here’s one that illustrates some key findings from the survey:

social media examiner marketing trends infographic

Social media marketing trends for 2014.

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2014 Social Media Marketing Industry Report

social media researchDo you wonder how your peers are using social media?

Wondering if you should focus on Instagram or podcasting, or put more effort into blogging?

In our sixth annual social media study, more than 2800 marketers reveal where they focus their social media activities, which social tactics are most effective and how content plays a role into their social media marketing.

Watch this video overview:

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Social Photos Generate More Engagement: New Research

social media researchDo you want more engagement from your social media fans and followers?

Wondering what kind of content will help you achieve that goal?

New research confirms that photos could be the “holy grail” of social media engagement.

In this article I’ll share what you need to know about maximizing engagement on Facebook and Twitter.

#1: Photos Are Worth a Million Likes

Photos are the primary type of content posted and shared on Facebook. According to March 2014 research published on eMarketer, photos accounted for 75% of content posted by Facebook pages worldwide.

emarketer facebook photo publishing stats

Photos are the main type of content posted by Facebook pages.

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Marketers Not Prepared for Negative Feedback: New Research

social media research Do you have a plan to handle negative feedback?

Do you know how to measure your engagement?

These issues and more are faced by many social media marketers.

In this article, I’ll share research and tips to help you overcome common challenges social media marketers face.

#1: Marketers Lack Plan for Negative Comments

When it comes to dealing with negative social buzz, more than half of marketers still aren’t sure what to do.

Research published on eMarketer shows only 45% of marketers currently have an effective strategy to deal with negative social media posts; 23% don’t have any kind of plan; 25% are working on getting a plan; and 8% have a plan that doesn’t work.

emarketer strategy statistics

Remember the old saying—no one plans to fail, they fail to plan.

Dealing with negative social media posts can be time-consuming and uncomfortable, particularly if you don’t have a written policy for handling them. Rather than waiting until disgruntled customers or anonymous haters (you should be able to tell them apart!) show up, make a plan for handling those situations before they arise.

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New Research Shows Which Social Networks Ideal for Marketers

social media researchWhich platforms are most relevant to social media marketing right now?

Marketers need to know where (and how) they should focus their efforts for maximum ROI.

This article gives you four major research findings from reports tracking trends in social media marketing and the content that works best on each.

#1: People Spend More Time on Visual Networks

It’s impossible to miss the powerful effect of visual content on the social web. It can significantly enhance a brand’s marketing objectives by generating more customer interest and prompting prospects to take desired actions.

As an example of the power of pictures, consider that Tumblr, Pinterest and Instagram each gained over 10 million visitors in 2012, thanks to eye-catching content. Numbers from Statista numbers shared on Mediabistro show that users spend more time on Pinterest (1:17 minutes) or Tumblr (1:38 minutes) than on Twitter, LinkedIn, MySpace and Google+ combined.

social network use stats from comscore

Visual social networks get more time from users than non-visual networks.

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New Social Media Research That Could Change Your Strategy

social media research Are you managing social media for your business?

Do you pay attention to the trends happening across the social web?

If so, you already know how the rules and landscape of social media marketing are always changing.

But what you don’t know may not only surprise you, but also may make you think twice about your social media strategy.

Here are four surprising social media research findings you should leverage for your social media strategy.

#1: Users ‘Like’ Facebook for Social Logins

When logging onto sites with a social network ID, research by eMarketer shows that a majority of users (51%) prefer to log in using their Facebook credentials.

In fact, professionals across all industries favored Facebook. Only 28% of users log in with Google+. Facebook is also the preferred social login network ID for 63% of global mobile users.

social logins by industry, social media facts

Facebook login trumps all other social logins or registration requiring username and password.

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18 Social Media SEO Resources to Improve Your Search Ranking

social media how to Do you know how social media impacts SEO?

Are your own search and social efforts aligned?

For many marketers, it’s not always clear how social media impacts search engine optimization.

In this article you’ll find numerous resources to help you understand how social media SEO works.

Why Social Media SEO?

It’s not enough to have a popular website with good content anymore. If you want better search engine results for your business, it’s time to look at how social media influences those results.

It used to be that SEO revolved around two things: using the right keywords, and the number of authoritative sites that linked back to your content via inbound links.

Then social media came along and changed everything.

Search engines have begun to incorporate social signals (Facebook likes, retweets, +1s and so on) to inform their search results.

The following articles dig a little deeper and explain what you need to do to make sure you succeed at social media and SEO.

6 Reasons Social Media Is Critical to Your SEO: If you need more clarity on how SEO and social work together, Stephanie Frasco explains on Social Media Today that the old days of website marketing are over and Google has found a newer, smarter way to measure the popularity of your website—social media.

How to Succeed at SEO With Social Media Marketing: On ExactTarget Amanda Nelson likens SEO and social media to peanut butter and jelly, the idea being that the two need each other to succeed. Dig in and enjoy the nuggets of wisdom and some best practices shared in a conversation between Amanda and her guest, Ray Grieselhuber.

exact target article

SEO and social media go together.

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5 Social Media Trends for 2014: New Research

social media research Want to know where social marketers are focusing in 2014?

Looking for the latest social media trends to inform your marketing?

Based on new research, here are five areas you should start paying attention to right away.

Note: This article is based on Exact Target’s 2014 State of Marketing Report, which shows top marketing objectives, priorities and concerns for 2014.

#1: Social Listening Becoming Important

More brands are beginning to really listen to their customers.

According to the report, 60% of marketers were using social listening strategies in 2013 and 24% plan to do so in 2014. The sad news is that only 31% of marketers think their social listening is fully effective.

istock ear image 14926379

Consider the context of social conversations and respond strategically. Image source: iStockPhoto.com.

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