How to Offer Great Customer Service With Social Media


social media how toAre your customers on social media?

Do you interact with them?

The key to effectively using social media for customer service is to listen, take action and make the most of what your community tells you.

In this article you’ll find out how to provide great customer service with social media.

offer customer service with social media

Discover how to offer customer service with social media.

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Social Media Tools That Help Optimize Your Time


social media toolsDo you struggle to keep up with social media tasks?

Are you looking for ways to get more done?

Whether you need help maintaining your social accounts, finding content to curate or monitoring competitors, there are ways to simplify these processes.

In this article I’ll share a number of tools to maximize the time you spend on social media.

opitmize time with social media tools

Discover how to optimize your time with social media tools.

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How to Control Access to Your Social Media Accounts


social media how toDo you have multiple administrators on your social accounts?

Want to know how to remove an employee’s access?

If employees leave or change roles within your company, you’ll want to avoid potential security issues.

In this article you’ll find out how to remove admins from your social media accounts.

control access to social media accounts

Discover how to control access to your social media accounts.

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Four Steps to Simplify Your Daily Social Media Activities


social media how toDo you engage with your audience on multiple social platforms?

Do you want to work more efficiently?

Focusing your efforts on the social channels and engagement signals that are most beneficial to your business can save you time.

In this article you’ll discover how to create a social media to-do list in four steps.

simplify daily social media activities

Discover how to simplify your daily social media activities.

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How to Deal With Social Media Trolls


social media how toDo your social media accounts get negative comments?

Have social media trolls wreaked havoc for your business?

How you respond to trolls can impact your brand and reputation. A few tactics can help you defuse the negative situation in the best possible way.

In this article I’ll share how to respond to social media trolls, as well as how basic guidelines keep your community troll-free.

deal with social media trolls

Discover how to deal with social media trolls.

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5 Tips for Managing Social Media in a Big Company


social media how toAre you struggling with the challenges of managing large-scale social media?

Do you run social media for a large company?

Maintaining a uniform social media presence in a complex organization is a tall order.

In this article I’ll share five key elements for managing company-wide social media.

#1: Be Consistent

Managing social media in a complex organization isn’t easy. There are multiple departments and divisions, multiple leaders, multiple policies–all of which can lead to confusion and frustration.

adobe facebook properties

Adobe has several products, but all social media properties consistently reflect the overall brand.

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5 Social Media Dashboard Benefits to Help Marketers


social media how to Are you using the right social media dashboard?

Do you know which tools you need?

In this article you’ll discover five benefits of social media dashboards to get the best return on your efforts.

Why You Need a Good Dashboard

Managing your social media accounts can be a time- and resource-intensive endeavor.

shutterstock 195727478 social media chalkboard image

Managing multiple social media accounts successfully, requires the right tools. Image: Shutterstock.

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How Community Managers Can Build Lasting Relationships With Fans


social media how toDo your fans feel like they know you?

Do you show genuine interest in your audience?

People connect with others when there’s an emotional tie.

In this article you’ll discover how to use four traits to win audience engagement and help your business thrive.

Why Commit to Your Fans

Being a good virtual citizen requires basic housekeeping like thanking people for engaging with you and promoting excellent content.

But if that’s the only effort you’re putting out there, it’s likely you have low engagement because your audience doesn’t have a true connection with you. They can tell you’re just going through the motions.

kickstarter facebook cover image

Kickstarter’s genuine engagement has amassed over 900k followers on Facebook.

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3 Tools to Simplify Your Social Media Marketing


social media toolsAre you looking for powerful tools to manage your social media efforts?

How do you keep up with blog post comments, responses to LinkedIn status updates and Twitter interactions?

Social relationship management is about managing these relationships. And you need the right tools to help.

In this article, I’ll show you 3 new social media tools to help manage your online relationships and grow your presence on social media platforms.

#1: Engagio—Manage All of Your Online Conversations in One Place

Engagio is an inbox for conversations on the web. It tracks your conversations, your friends’ conversations and you can even track any conversations you’re interested in through the search feature!

With Engagio, you have the functionality to manage, support and encourage conversations.

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