Are you wondering why customer service is so important to your business?
To learn how service and social media tie together, I interview John DiJulius for this episode of the Social Media Marketing podcast.
More About This Show
The Social Media Marketing podcast is a show from Social Media Examiner.
It’s designed to help busy marketers and business owners discover what works with social media marketing.
The show format is on-demand talk radio (also known as podcasting).
In this episode, I interview John DiJulius, the author of What’s The Secret: To Providing a World-Class Customer Experience. He’s worked with companies such as the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread and many others. He’s a leading expert on customer service.
John shares the importance of customer service and why the first experience counts.
You’ll discover the business benefits of good customer service, who your customer is and how service plays online.
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