Does your business have a social customer service plan?

Want to step up your customer service on social media?

To discover how to improve your social customer care, I interview Dan Gingiss.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Dan Gingiss, former head of digital customer experience for Discover Card, co-host of the Focus on Customer Service podcast and head of digital marketing for Humana.

Dan will explore how to better serve your customers with social media.

You’ll discover what your business needs to respond to on social media.

podcast 175 dan gingiss social customer service

Listen as Dan Gingiss shares what marketers need to know about caring for customers on social media.

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Do you know what to do if your Facebook page vanishes?

Want to be ready when and if that day comes?

To share what happened when the Social Media Examiner Facebook page disappeared and how we handled it, keep reading.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I am joined by Erik Fisher, community manager of Social Media Examiner.

Erik and I will explore what happened when our Facebook page disappeared.

You’ll discover what to do if the same thing happens to you.

podcast 174 eric fisher missing facebook page

Listen as Erik Fisher and Mike Stelzner share what happened when the Social Media Examiner Facebook page disappeared.

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Do people review your business online?

Ever receive negative or fraudulent reviews?

To discover what to do when you receive a review that’s not what you were expecting, I interview Dan Lemin.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Daniel Lemin, the founder of One Good Brand. He is also a strategist for Convince & Convert, and author of the brand-new book, Manipurated.

Dan will explore online reviews and how to deal with bad and fraudulent reviews.

You’ll discover why online reviews are so important.

podcast 173 dan lemin online reviews

Listen as Dan Lemin shares what marketers need to know about responding to fraudulent reviews.

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Do you post videos on YouTube?

Want to know what makes a video ad successful?

To discover how YouTube video ads work, I interview Derral Eves.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Derral Eves, an expert in YouTube and video marketing. He’s YouTube-certified in Audience Growth, AdWords, Google Analytics and Video Advertising. He’s helped big and small businesses bring in more than 1 billion views collectively.

Derral will explore YouTube ads and what marketers need to know.

You’ll discover the formula for creating great video ads.

podcast 172 derral eves youtube advertising

Listen as Derral Eves shares what marketers need to know about YouTube advertising.

Share your feedback, read the show notes and get the links mentioned in this episode below.

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Do you have a blog?

Want to improve the content development, publishing and promotion processes?

To discover how to streamline your blogging with the best tools, I interview Ian Cleary.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Ian Cleary, the social tools guy. His blog, RazorSocial.com has placed in our Top 10 Social Media Blogs 3 years in a row. He’s also the founder of the Digital Influencer Club.

Ian will explore marketing tools for bloggers.

You’ll discover tools for your editorial calendar, search engine optimization, social media, email marketing and more.

podcast 171 ian cleary blog tools and apps

Listen as Ian Cleary shares tools and apps marketers need to manage their blogs.

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Is your business on Instagram?

Want to develop an engaged following?

To discover how to create an Instagram strategy for your business, I interview Nathan Chan.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Nathan Chan, the publisher of Foundr magazine, a digital publication designed to help entrepreneurs succeed. He’s also host of the Foundr podcast. Nathan is also crushing it on Instagram with nearly 400,000 followers.

Nathan will explore how he built a massive following on Instagram.

You’ll discover techniques you can employ right now for your Instagram strategy.

podcast 170 nathan chan instagram strategy

Listen as Nathan Chan shares what marketers need to know about growing an Instagram following.

Share your feedback, read the show notes and get the links mentioned in this episode below.

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Do you host a podcast or write a blog?

Want to know what it takes to get a book deal?

To discover how to turn your content into a book deal, I interview Lewis Howes.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Lewis Howes, co-author of LinkedWorking (a book focused on LinkedIn) and Ultimate Webinar Marketing Guide. His podcast is called The School of Greatness (a top 100 podcast in iTunes). He also has a brand-new book by the same title: The School of Greatness.

Lewis will explore how he went from podcasting to a book deal.

You’ll discover how Lewis pivoted the focus of his business into something he loves.

podcast 169 lewis howes

Listen as Lewis Howes shares what marketers need to know about turning their passion into profit.

Share your feedback, read the show notes and get the links mentioned in this episode below.

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Do you create videos for your audience?

Are you curious about what works on YouTube?

To discover more about YouTube video strategy, I interview Owen Hemsath.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Owen Hemsath, a YouTube consultant and president of Videospot, a YouTube consultancy that helps authors and brands succeed on YouTube. Owen also writes on YouTube strategy for ReelSEO.

Owen will explore how to put together a smart YouTube plan and how to monetize your YouTube videos.

You’ll discover the importance of video today, as well as the biggest mistakes marketers make with YouTube.

podcast 168 owen hemsath youtube strategy

Listen as Owen Hemsath shares what marketers need to know about planning YouTube marketing success.

Share your feedback, read the show notes and get the links mentioned in this episode below.

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Do you host live-streaming video?

Want to hear about the latest live-casting technology?

To discover more about Blab, I interview Joel Comm.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Joel Comm, the author of many books, including Twitter Power 3.0. He also is host of The Joel Comm Show and he’s all in on Blab!

Joel will explore Blab live casting and why your business might want to consider using it.

You’ll discover the difference between Blab.im and other live-streaming platforms, as well as some tips to get started.

podcast 167 joel comm on blab

Listen as Joel Comm shares why your business should consider Blab.im.

Share your feedback, read the show notes and get the links mentioned in this episode below.

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