What if there was an online place where you could lend a helping hand, connect with peers and get help?
What if that place was free?
Well, I have good news! Social Media Examiner is proud to introduce Social Media Examiner’s Networking Clubs.
In this interview I talk with Frank Eliason—the senior director of national customer care for Comcast—and the man behind @ComcastCares.
You may have heard that Comcast is on Twitter, but Frank talks about the channels Comcast monitors and how they engage customers. Frank mentions a concept called “peers helping peers.” In the video Frank also talks about what types of employees are best for handling Twitter support. Frank shares how Twitter helped Comcast rapidly identify a problem during the NHL playoffs in less than three minutes. He also shares the biggest mistakes businesses make with social media.
VIEW VIDEO HERE NOW: