You’ve also seen her outstanding articles on Social Media Examiner pretty much since our inception, and she’s also the anchor of Social Media Examiner TV.

She now has a brand-new hot book out called, The New Relationship Marketing: How to Build a Large, Loyal, and Profitable Network Using the Social Web.

Catch the full interview (audio) at the end of this article.

Mike: Your new book is called The New Relationship Marketing, and I want to key in on the word “new.” What’s new about relationship marketing?

Mari: Well, first of all, the phrase relationship marketing was coined way back in the ’80s by a professor, and I have for 10 years—long before Facebook was even on the map—called myself a “relationship marketing specialist.” And I love that term because to me it transcends the medium. It’s all about people doing business with people.

What’s new is the social networking aspect and the fact that business is much more personal now. Everything is out in the open with the advent and popularity of social networks like Facebook and Twitter.

People are being much more open. Consumers are sharing vast amounts of information about themselves online, and as a savvy marketer, you can use that in creative and respectful ways to actually reach out and forge new relationships and deepen existing ones. Marketers can actually use online social technologies to create new relationships with prospects, customers and potential business partners.

Let me give you a couple of examples.

Using information that people are sharing openly and publicly about themselves, a friend of mine has a key contact with whom he really wants to do business. He looks at that person’s Facebook profile and finds out what some of his favorite movies are. Then he does a little bit of research, and he’ll go onto eBay and find a piece of a movie set from that particular person’s favorite movie, for example, and he sends it to him. He told me that he’s gotten so much business from it. It blows people away.

Here’s another quick example of utilizing online social technologies. One time I was flying up to Seattle from San Diego. My flight was at noon and I showed up an hour early. I got to the desk—I was flying Alaska Airlines—and they looked at me and said, “Oh, I’m terribly sorry, Ms. Smith, your flight has been delayed five hours.” I said, “What?! The flight is only three hours long!”

I’m not the type of person to post anything negative or derogatory. I’m not going to complain about a brand publicly like that, but I wanted to express that I wasn’t terribly happy. As it happened, I had forgotten to bring my iPhone charger with me, so I just put a little tweet out @AlaskaAir indicating I forgot my charger and: “Oh, bummer about the five-hour delay.” I didn’t think anything of it.

I go off to a quiet spot in the San Diego Airport and I begin to do some work on my computer. I’ve got Internet. I’m okay. I’m plugged in, I’m wired in—I can always do stuff. Forty-five minutes later, I hear this voice, “Hello there. Excuse me, are you Mari Smith? We have an iPhone charger for you.” I was absolutely gobsmacked!

Alaska Airline’s headquarters are up in Seattle, and their PR department spotted the tweet, called down to San Diego and said, “Hey, there’s this lady…” and they described me. “Look her up. She needs an iPhone charger.”

They really went the extra mile, and to me this is what the new relationship marketing is. You can take publicly available information to build a relationship with a prospect or existing customer. I will now go out of my way to fly Alaska Airlines because of their emphasis on really caring.

It didn’t stop there. They have sent me vouchers in the mail for Internet access on their planes and things like that.

Mike: That’s pretty cool. That reminds me of Peter Shankman from Help a Reporter Out. He recently tweeted Morton’s Steakhouse and said something like, “Landing at Newark Airport in five hours. I’d love a 21-ounce porterhouse.” He was just kidding, but when he got off the airplane and he was going over to the luggage claim, there was a guy in a tuxedo with a bag, and inside the bag was a 21-ounce porterhouse steak. Can you believe that? The guy said, “We got your tweet.”

I would imagine one of the take-home points here is that it doesn’t really matter what kind of business you’re in—on the business side of things, you can be watching for these opportunities to make a difference.

Can you share one or two of the softer skills that you think marketers need to develop in order to try to build relationships with “strangers” via new media?

Mari: The first skill, without a shadow of a doubt, is empathy.

I think there’s still a lot of fear around embracing new media: fear of exposure, fear of it being all-consuming and fear of privacy concerns. But also, there’s the technology fear of knowing what button to press. Those are technical. Those are more hard skills: “When I click ‘send,’ what happens?”

But underneath it all, there are also the soft skills. Soft skills are like people skills. People skills have never been more important than now because things can be taken out of context and misconstrued. You can say something in jest and someone takes it seriously, and so forth.

But the empathy part, especially, on Twitter where the messages are limited to 140 characters, it’s really easy to take things out of context. You have to train yourself and build that muscle to read between the lines and read what’s not being said.

Mike: Can you give us an example of a situation you’ve been in or that you’ve heard about where empathy helped build a relationship in a place that it didn’t seem plausible?

Mari: Off the top of my head, an example comes to mind which may be not quite in line with what you’re asking. But one time, somebody decided to put up a big blog post and start a meme with a hashtag. The hashtag was just #Iloveyou. This guy was really imploring people, whether they were a professional or a business or an individual, to just really go with this hashtag #Iloveyou.

For this one girl, it was literally the catalyst she needed to make this profound shift in her life. She read this blog post, she got caught up in the meme, and she really, really felt connected with people when she hadn’t been before.

And she shared that nine years before, her mother had died, and they were on bad terms. Her parting words were rather harsh, and she just kind of got shut down. She closed down her heart and didn’t really want to be friends with people. She saw this meme go by and it made such a profound difference to her that she was able to open up and share more with people.

Let me give you another example on a grander scale. Recently, there have been a lot of hurricanes. Sometimes individuals and brands try to capitalize on a situation for commercial gain, and it ends up being devoid of empathy.

Recently someone had posted an image trying to build up their presence on Facebook. They were saying, “Click ‘Like’ to wish everyone safety during the hurricane.” Well, of course, they got all these likes. It was weird.

Somebody drew it to my attention and said, “What are your thoughts on this, Mari? Don’t you think it would have been better to say something like, ‘Our thoughts and prayers go to anyone affected by the hurricane’?”

Empathy, to me, is like listening between the lines, putting yourself in the other person’s shoes. This girl losing her mom and the “I love you” meme, putting myself in her shoes was like, “Wow, that was really brave of her.” She just put herself out there. She wrote up this big blog post that was completely transparent and it let people in.

To me, a large part of this relationship marketing concept is allowing yourself to be a little bit vulnerable and let people in. They naturally empathize with you, in fact.

Mike: Let’s talk about maybe one other soft skill that you think marketers need to develop.

Mari: I know that this one will resonate with you, Mike. It’s basically giving with no agenda. It’s helping people just because you can if you see a question on Facebook or on Twitter.

We’re talking a lot about online, and really, relationship marketing transcends and goes offline as well, but it’s basically giving with no agenda. It’s helping; it’s building what I call “social equity.”

When you do that, you’re building this grand social capital, and what comes back to you is that someone in that grand scheme will do business with you. It may not be the person that you directly helped initially, but if you keep contributing and giving with full intent of just being a genuine, caring person, that totally comes across.

It’s a fine line. I see people all the time who really genuinely believe that they’re giving with no agenda, but you can feel it. There’s a great line in the book Tribes, by Seth Godin. He says that people can “smell the agenda of a leader.” I think we can smell the agenda of anybody.

Mike: “Give to get” is this thing that so many marketers have been trained to do. “If you give something, you’ll get something in return.” I don’t think that’s a good reason for us to give.

I think when you just give in a genuine way, people know it and it’s an expression of care for them. It is an expression of love for your customers and the end result can be something positive.

I’ll share a brief little story. There was a lady who had to ask for a refund from one of our events. I felt really sad for her situation, and I said, “I’ll give you your money back and you can still attend.” She was blown away by that, and she ended up attending another of my events.

She sends me emails all the time, saying, “You’ve really taken great care of me in the past. You don’t know how much it made a difference to me.” So these kinds of things can be very rewarding.

Mari: For the longest time, my motto has been “Relationships first, business second.” And if you focus on building those quality, really connected, genuine, caring relationships, what happens is the business naturally follows.

But I think people tend to get a little fearful. They think that they have to focus on only the business and hopefully the relationships will follow, but you have to get it the other way around.

Mike: So how do you manage it all?

Mari: I usually see that social presence has two primary components and they both start with “C”—there’s “content” and there’s “connection.”

The content part is somewhat easy to systematize, even to outsource and delegate. Create a content calendar so you can decide ahead of time what you’re going to post on your various social profiles. You can have someone on your team who helps with that and goes out and looks for content to curate.

You can use pre-scheduling platforms. I’m a huge fan of HootSuite. I use it every single day for Twitter in particular. There are these studies out there where people are talking about, “You should be tweeting 20 times a day for optimal results,” and that’s pretty much almost once an hour, day and night. I think that’s far too much.

The thing is consistency. Less is more. At the end of the day, you want to be the voice that’s remembered, not just heard. So you send three to five really helpful, useful resources in quality posts, something profound—an inspirational quote or whatever it might be—both consistently and daily, which you can do with the scheduling.

Use rigorous time management, using a stopwatch if you have to or having a friend call you, if you find you do get drawn in and consumed. I struggle with this one on a regular basis, but I manage somehow to do it.

The content can be planned and scheduled. What ends up happening in the “connection” aspect—even if you don’t get around to replying to everything out there that people are saying to you or about you—if you reply to as much as you can, you will give the appearance of somebody who is conversational, connected and caring.

That’s what’s happened to me, in fact. Some people will say that about me. “Mari doesn’t get around to 100% of her @replies on any given day, but we know that she does her best to try to get to them all.” And people feel valued.

Mike: You talked about how you can schedule things, and I think you alluded earlier to the fact that it’s helpful to have people who can help you. In your book, you talk about the importance of developing a support team. Can you briefly explain why this is important and why people should do something like this?

Mari: Even if you’re a sole proprietor or solopreneur, at some level, you’ve got people supporting you. I really challenge people to think bigger, to dream bigger. If you have a talent or gift to bring to the world, if you surround yourself with really, really competent people, this will free you up to do more of what you’re good at.

I think that when you have terrific team members, that really can augment what you’re providing out there. It can help you have stellar customer service.

There’s a saying around hiring: “Hire slow, fire fast.”

I talk a lot in the book about values, and I use Zappos as an example. Tony Hsieh has 10 core values for the company. Out of that emerges this culture. I think that any company—I don’t care what size you are, small, medium or large—when you embody a really powerful value-driven culture, that comes out. It automatically permeates all your social interactions. Zappos really empowers their hundreds of staff to be discerning on their social profiles.

I think at any given time, you should know who’s on your team and what kind of stuff they’re putting out there. Are they representing you well? You don’t want to look like a broken-down store with half-baked profiles out there.

Mike: In your book, you talk about different circles of relationships with people. You talk about intimates, your friends, your key contacts, your acquaintances and the community at large. I want you to identify which of these groups are the ones we should focus on when it comes to relationship marketing.

Mari: Absolutely key contacts. It’s not always about the numbers. It’s not to go and just jam up your Rolodex with every top influencer and key contact that you can. If you get three to five stellar contacts who are aligned with your values and they’re willing to create a win-win venture, alliance or strategic partnership, that can be extremely lucrative for both parties.

In addition, you can expand beyond that three to five to have maybe 15 to 20 key contacts from whom you can easily call in favors. These would be people who would have a large following on any of the different social networks.

They might have a large email base and things like that, and they would support you in a heartbeat. If you message them directly and ask them if they could retweet something for you, absolutely, of course they would do it for you. They would want to be part of something that you’re part of.

So really look to see whom you can add to that key contacts circle and really nurture them using some of these relationship-building techniques we’re talking about.

Mike: This is kind of a crazy question, but I know it’s the one everybody wants me to ask: “How do I become the center of influence in my network?” I ask this carefully because I know that sometimes being the center of influence has pros and cons. But I think really where I’m going with this question is: how can I be someone important and perceived to be important to those within my network?

Mari: In essence, I really like to treat everyone as equals. I will interact with someone exactly the same whether they have 10 followers or 10,000 followers or a million followers. It’s all people to me, and I just like to treat everyone as equals.

Then also in regard to influence, I think we have it in our brains and perceptions that you need a massive audience to be an influencer. Ultimately, we all influence. In some way, shape or form, we have an environment around us filled with people whom we influence.

Essentially, you earn trust—and this will be music to your ears, Mike—by becoming a top-quality content provider. People realize they can come to you. They know you’re like a breath of fresh air because when they’re looking for a certain answer, they’re coming to you. You can do that even through curating other people’s content and having this attitude—as we’ve been saying throughout our chat here today—of being someone who’s kind, inclusive and generous.

And it’s also that you’re focused. I see a lot of people who are very scattered. They’re an expert in this one day and an expert in that tomorrow. But if you’re really focused, which I like to say stands for “follow one course until successful,” and you become this really kind person who’s consistently focused and providing great content, people are just naturally drawn to you.

Also, it’s expressing an opinion about the content that you’re sharing, not just necessarily retweeting everybody, but actually saying what it means to you.

Mike: This has been really spectacular stuff, Mari. I’m going to now ask you a question that might be difficult for you to answer. If there was such a thing as a “Mari reset button”—if you had to start all over from scratch and you didn’t have all the stuff that you have today except for the knowledge that you’ve gained, what would you do differently?

Mari: You know, I would absolutely think way, way bigger. If I was even to reset maybe 10 years ago, I would take far bigger risks, and I would step it up. I would live a life in alignment with my truth, my dream in my heart, my vision, my power and my light far sooner.

It took me a long time to get to the point that I’m at now. I joke about being an “overnight success” 10 years in the making.

Mike: That’s pretty quick by a lot of standards.

Mari: That’s true.

Mike: Well, you’ve done a really spectacular job. I’m very excited about your new book. And the new book, once again, is called The New Relationship Marketing: How to Build a Large, Loyal, and Profitable Network Using the Social Web.

Mari, where can people learn more about you and your book?

Mari: My main website is www.MariSmith.com, but I do want to direct everyone to the book site, which is www.RelationshipMarketingBook.com.

Mike: Mari, I really appreciate your time today and I wish you the best with the new book.

Mari: Thank you. It’s been a delight.

Listen to our complete extended interview below to hear more about Mari’s nine-step program for building a loyal network.

Click here to download MP3.

What did you think of Mari’s step-by-step plan? Leave your comments in the box below.

Did you know that 90% of the people who click your Facebook fan page don’t come back to your Facebook page?  They are more likely to read your content in their own Facebook news feed IF you know how to make sure it shows up there…

In this edition of Social Media Examiner TV, Mari Smith explains seven ways to get noticed on Facebook with Facebook news feed optimization.

After you watch this video, share your feedback and see the show notes below!

www.youtube.com/watch?v=7z4y1BnLRjU

Get your Facebook updates seen

Mari explains why your fans are most likely to see your content in their news feed. And with 30 billion pieces of content shared on Facebook each month, you have to make sure your content gets seen.

You’ll learn why Facebook’s EdgeRank algorithm is important to get your updates to show up in your fans’ news feeds and how it works.

Learn how to stop your fans from hiding your Facebook updates.

UPDATE: Facebook recently changed the News Feed settings for hiding posts. There are now only two options: “Hide this post” and “Report post or spam.” Fans can no longer hide ALL your posts. They can only hide individual posts. And the option to unlike right from the News Feed has been removed. This should be a major relief to all Page owners!

Facebook news feed optimization tips

Here are some of the useful tips Mari shares to help you improve your news feed optimization on Facebook:

• Where your fans are most likely to see your content
• Why less is more to get more engagement and avoid fans hiding your posts
• The ideal frequency to post your updates
• Why you should focus on writing short updates
• The types of content and which type will probably get the most engagement
• Why you should use the full URL for the links you share on Facebook
• The best time during the day and the best days of the week to post your updates
• Why it’s good to post updates manually instead of scheduling them through third-party apps

Check out Facebook's Happiness Index to see when it's best to post updates

Be sure to listen for Mari’s hot marketing tip at the end of the video on how to use Twitter to get more engagement on Facebook.

Want to learn more about Facebook marketing?

Watch this video from Mike Stelzner (founder of Social Media Examiner).

If you’re not fully leveraging the power of Facebook, don’t worry, you’re not alone. Most businesses still haven’t figured it out.

There’s one easy way to take your Facebook marketing to the next level. By attending the web’s largest online Facebook conference, Facebook Success Summit 2011, you’ll become empowered to use Facebook to gain more exposure, better engage customers and grow your business.

It’s the web’s largest online Facebook marketing conference. Go here for a free sample and to learn more.

If you’ve enjoyed this episode of Social Media Examiner TV, make sure to tweet about it (use hashtag #SMEtv), share it on Facebook or even embed this episode on your blog.

Are you using these Facebook news feed optimization tips? Please share your experience in the comment section below.

Mari explains how Facebook Places and Deals work, why you should pay attention to them and how you can use them to grow your local business.

Share your feedback and see the show notes!

www.youtube.com/watch?v=nkAgiv6EE-g

Facebook Marketing for Local Businesses

As more customers become smartphone-savvy, local businesses can leverage the opportunities offered by Facebook Places and Facebook Deals to get new customers to come to their location and to reward current customers.  Mari shares what you need to know.

Discover how to get more business from smartphone-savvy customers.

Facebook Places

You’ll learn how to claim your business on Facebook and take advantage of your Facebook Place page so you can make offers through Facebook Deals.

Find out how to claim your business so you can start offering Facebook Deals.

Facebook Deals

Find out about the four different kinds of deals and how your business can use them.

1. Individual deals: For one-time offers
2. Loyalty deals: To reward repeat business
3. Friend deals: To incite up to 8 people to check in at once
4. Charity deals: To get people to donate to a charity

And Mari shares how some brands are using deals to grow their business.

Hear how McDonald's used a Facebook Charity deal to promote their business.

Be sure to listen for Mari’s hot marketing tip to find out how you can also include Twitter to leverage your Facebook marketing with Places and Deals.

Want to learn more about Facebook marketing?

Watch this video from Mike Stelzner (founder of Social Media Examiner).

If you’re not fully leveraging the power of Facebook, don’t worry, you’re not alone. Most businesses still haven’t figured it out.

There’s one easy way to take your Facebook marketing to the next level. By attending the web’s largest online Facebook conference, Facebook Success Summit 2011, you’ll become empowered to use Facebook to gain more exposure, better engage customers and grow your business.

It’s the web’s largest online Facebook marketing conference. Go here for a free sample and to learn more.

If you’ve enjoyed this episode of Social Media Examiner TV, make sure to tweet about it (use hashtag #SMEtv), share it on Facebook or even embed this episode on your blog.

Are you using these Facebook marketing tips for your local business? If so, what has been your experience? Leave us a comment below.

Social Media Examiner will host a free online broadcast Monday, June 6.

You’ll be able interact live with four marketing experts over three hours of free online video broadcasts.

Join Michael Stelzner (author, Launch), Mari Smith (co-author, Facebook Marketing), Joe Pulizzi (co-author, Get Content Get Customers) and Jay Baer (co-author, The Now Revolution) for three hours of FREE live instruction. You can ask all of your content, relationship and social media marketing questions live.

How Does This Free Event Work?

Are you wondering how sites like Social Media Examiner have grown large and loyal followings? Do you want to know how to build powerful alliances with experts?

Social Media Examiner wants to help you get inside the “art and science” of content and relationship marketing.

On Monday, June 6, we have invited four well-known content and relationship marketing experts to address these very issues in an event called “Mastering Content and Relationship Marketing: An Expert Interview Series.”

Experts will come to you live from their offices, answering your questions.

In a series of three live video events, Mike Stelzner will join authors Mari Smith, Jay Baer and Joe Pulizzi. During each interview, you’ll be able to ask your questions about how the pros use content to grow their businesses and how to build strategic relationships with industry leaders.

Come to one interview or all three to find inspiration and practical tips on how content and relationship marketing can build a loyal fan base for your business.

All you’ll need is your web browser.

Event Details

Who should attend: Ideal for any business owner or marketer seeking to grow their following, fan base and business.

What: A FREE online video interview series: “Mastering Content and Relationship Marketing: An Expert Interview Series.”

Where: Online, so you can attend from anywhere. On Monday, simply click here to go to our conference room.  No registration is required.

When: June 6 from Noon to 4pm Pacific (3pm to 7pm Eastern) click here for time conversion. DOWNLOAD into Outlook/iCal OR ADD to Google Calendar (XLM option here)

Noon Pacific (3pm Eastern): Mari Smith and Mike Stelzner

1:30pm Pacific (4:30pm Eastern): Jay Baer and Mike Stelzner

3:00pm Pacific (6pm Eastern): Joe Pulizzi and Mike Stelzner

Cost: Free! And there’s no registration required! Feel free to invite your friends.

Your Presenters

Michael Stelzner: Michael is the founder of SocialMediaExaminer.com (one of the world’s largest business blogs), and author of the books Launch: How to Quickly Propel Your Business Beyond the Competition and Writing White Papers: How to Capture Readers and Keep Them Engaged, and the Social Media Marketing Industry Report.

Mari Smith: Mari is co-author of the book Facebook Marketing: An Hour a Day. Fast Company calls Mari the “Pied Piper of Facebook.” Mari has mastered the use of compelling content on Facebook and Twitter to build a raving fan base. As a social media business consultant, Mari helps her clients leverage the power of Facebook, Twitter and other social sites, grow their fan base and sell more products and services.

Jay Baer: Jay is a tequila-loving, hype-free social strategy consultant who works with major corporations and their agencies to successfully integrate social media. A founder of five companies and a digital marketing pioneer, he’s worked with more than 700 brands (including 26 of the Fortune 1000) since 1994. He’s the co-author of The NOW Revolution, and his Convince & Convert blog was ranked as the world’s #3 social media blog by Social Media Examiner.

Joe Pulizzi: Joe is co-author of Get Content Get Customers, recognized as the leading handbook for content marketing. As a content marketing evangelist, he founded the Content Marketing Institute, which includes the client–vendor matching site Junta42, as well as the forthcoming content marketing event, Content Marketing World.

Will you attend? Please help spread the word and leave your comments in the box below.

Building a compelling Facebook fan page is one thing. Creating consistent engagement is a whole other skill.

In this post, my intent is to bring to light several areas you may be overlooking that are causing your fan page to either plateau or not get off the ground much at all.  To know more about Facebook engagement, check out this two-part post here and here.

The News Feed

Many businesses set up a Facebook fan page and look to their fan growth rate as the primary success metric. But number of fans isn’t really the full story. You need to track and measure how much your fans are actually consuming, engaging with and sharing your content.

Some studies show that a whopping 90% of Facebook users don’t return to a fan page once they click the Like button. They only see and interact with your content in their news feed. So your job is to ensure you’re consistently posting relevant content that gets seen in the news feed of your fans and inspires lots of engagement with comments, likes, shares and @ tags.

To access your metrics, go to facebook.com/insights or click “View Insights” in the Admin panel at top right of your fan page. Insights are available on all fan pages with more than 30 fans, so if you just launched a new page, you’ll need to get your first 30+ fans before you can begin tracking metrics.

Monitor Your Per-Post Insights

This is a handy three-part metric that’s clearly displayed right on your fan page wall next to every post you create approximately 24 hours after publishing. The three parts are:

1. What you posted
2. The number of impressions
3. The percent feedback

To clarify, impressions is the number of times your content was “rendered in the stream,” which means that your content was displayed on your fan page wall, shown in the news feed of fans, commented on or Liked.

Note that the impressions metric does not equate to an exact number of actual Facebook users; your content may be further down on the news feed while a fan is viewing other content. To see a more accurate number of actual views, go to Insights > Interactions > Post Views and that number is the total number of times your content has been viewed by fans and non-fans.

The percent feedback is calculated by taking the total number of comments plus Likes divided by the number of impressions. In the example below, I posted a photograph of the latest version of my social media business cards with an added QR code. The post was made on a Thursday at 5:10 pm PT—which is not my normal “high-traffic window” (typically 8:00 am – 12:30 pm PT). However, this particular post was very well-received, as it a) was a photo, which tends to get the highest weight in the news feed, b) contained exciting new information my fans wanted to know about and c) included actionable tips with links.

Example Facebook fan page Per-Post Insights

If you take 277 Likes + 156 comments = 433 / 70,941 impressions, the percent is 0.61%.

I recommend that you focus on the percent feedback number—you want that to increase. The number of impressions can be misleading. Sure, it’s great to think tens of thousands of Facebook users are seeing your content. But you want them to engage with your content.

Monitor Your Daily Story Feedback

This metric also consists of three components, plus I added a fourth:

1.  Total number of Likes on all of your content for any given day
2.  Total number of comments on all of your content for any given day
3.  Total number of “Unsubscribes” on any given day
4.  Total number of “Unlikes” on any given day

The first two numbers are self-explanatory. However, Unsubscribes is a metric that’s frequently overlooked by most Facebook fan page owners. When a fan chooses to hide your content from showing up in their news feed, this is considered an “Unsubscribe.” Remember, your fans are viewing your content primarily in their news feed.

In the screenshot below, you can see the news feed options for a post made by a fan page I’ve Liked: Hide the post, Hide everything by the page, Unlike the page or Mark as spam.

Here's how a fan can hide your updates.

The top two reasons that fans choose to hide your posts are 1) posting too frequently (meaning your posts are dominating their news feed and they can’t see much of their friends’ activity or other pages that they’ve Liked) and 2) posting content that’s not relevant.

You can’t see exactly which fans have hidden your posts from their news feed, nor can you necessarily tell exactly which piece of content caused fans to Unsubscribe (or Unlike). You can only see a total number for the day. It’s vital to keep a watchful eye on this one metric alone. You may see your fan count growing nicely and maybe there’s a decent amount of engagement happening. But you may be just treading water—as new fans join, others may be hiding your content.

You’ll find your Daily Story Feedback under Insights > Interactions.

Facebook Insights —Daily Story Feedback

The fourth metric is the number of fans who have chosen to leave your fan page altogether. At least with the Unsubscribes, they’re still fans and can post and engage on your wall. Facebook users may choose to Unlike fan pages for the same two reasons they hide posts—too frequent or not relevant. Fans can easily hover over any content in their news feed and select Hide or Unlike, as shown in the screenshot above with the Black Eyed Peas (just as an example!).

You’ll find your Unlikes under Insights > Users > third graph down = New Likes and Unlikes.

There are many other metrics you can track and monitor via your Facebook Insights, such as Page Views; Daily, Weekly and Monthly Active Users; Daily Page Activity; Demographics; Media Consumption and more. But we’ll save those for future blog posts!

For now, by monitoring your Unsubscribes (Hides) and Unlikes against what content you are posting each day and how much engagement (post comments and Likes) you’re creating, you’ll be better equipped to fine-tune variables such as the topics you post about, the type of content you post (photo, video, link, status update) and the time of day you post. Over time, you’ll identify your own sweet spot for maximum engagement.

You might consider creating your own Excel spreadsheet as a dashboard. My coauthor, Chris Treadaway, and I recommend this practice in our book Facebook Marketing: An Hour a Day. In fact, I like to take the dashboard concept one step further and create a blend of an editorial calendar with retroactive tracking. That way you can plan what you’re going to post and fine-tune along the way as you watch your daily engagement rates.

What do you think?  What do you measure on your own fan page? Let us know in the comments below if this post was of value to you.

Then be sure to watch this edition of Social Media Examiner TV with our host Mari Smith.

In this episode, Mari gives you an in-depth look at Facebook Fan Pages, all the recent changes, what they mean to you and lots of new Facebook marketing tips.

Share your feedback and see the show notes below!

www.youtube.com/watch?v=hbzI4hBbDOs

Editor’s note: This video was shot shortly after the big upgrade - so at minute 1:30 where Mari talks about “the big thing people are most up in arms about is that posts are no longer in chronological order” is now no longer accurate. Due to mega pushback from users (as is often the case with Facebook’s changes!), Facebook has since added the ability to have your wall posts as “Top News” (popularity order) and “Most Recent” (chronological order). Also, Admin View has since been replaced with “Hidden Posts” and is basically your spam filter view like it was before. There is no longer an Admin View.

Here’s what you’ll learn from Mari in this video:

The Changes To Your Facebook Page

The last Facebook upgrade included the biggest changes in a long time.  Mari reviews what these changes mean to you and what you need to know:

• How to post comments and updates as a Page on other Pages
• What the new Tab navigation means for you
• How to set keywords to create your own spam filters
• How comments show up when they’re flagged as spam
• How to change your settings to get notifications by email

Mari shares how to manage your photos in the new photo strip at the top of Facebook Pages

How These New Changes Impact The Best Practices On Facebook

Mari covers what you need to be aware of and how these recent changes will impact the best practices for your business networking on Facebook.  Here’s what you’ll discover:

• How to increase engagement when you comment as your Fan Page on other Pages
• What you should do to make sure you come across the right way
• Where you’ll get the best results when networking as your Page

Some Great New Facebook Marketing Tips

The new Facebook upgrade gives businesses some new marketing tools.  Here’s what you’ll discover:

• How to create a call to action visible to all your visitors
• How to reorganize the links in the new navigation
• What you should put at the bottom of your navigation list and why
• How the new iFrame features can help your business
• How to use Facebook Ads to drive readers to specific tabs
• How you can create a free ad for your Fan Page

Mari explains how to upload a custom image to use as a powerful marketing tool.

Listen To Mari’s Hot Marketing Tip

Most of your fans will only see your updates in their News Feeds and not on your Page.  So be sure to listen to Mari’s hot marketing tip on how to increase your visibility in your fans’ News Feeds.

Watch the video to learn more about how you can improve your Facebook marketing on the new Fan Pages!

If you’ve enjoyed this episode of Social Media Examiner TV, make sure to tweet about it (use hashtag #SMEtv), share it on Facebook or even embed this episode on your blog.

We want to hear from you! What great Facebook marketing tips do you have to share? Please tell us in the comment box below.

To help you lay down tracks for social media success, here’s a solid list of strategies from eight top social media experts. Take a look, ask yourself what tips you can use and start reaping the rewards of real success.

#1: Offer live events on Facebook

“To provide additional value and fresh ways for your fans to interact with you, periodically conduct live chat sessions or live webinars or teleseminars. My co-author of Facebook Marketing: An Hour a Day, Chris Treadaway, and I recently conducted what we called a ‘flash chat’ in order to crowdsource content for version two of our book,” explained Mari Smith.

“We used the awesome webinar platform Linqto and within a few minutes we had a large group of people interacting with us. Linqto allows presenters to be on webcam and mic and take turns ‘on the floor’ while participants interact via chat,” said Mari.

Mari also said you can keep it real by simply conducting a live Q&A right on your Facebook fan page wall. You’ll get extra visibility in the news feeds of your fans!

#2: Help others who aren’t necessarily famous

“Don’t try to build your personal brand or company brand alone. Go out of your way to look for opportunities to help others and give others credit. This may seem like a lot of work in the short term, but it pays off in the long run. Plus, it’s the right thing to do,” said Erik Qualman, author of Socialnomics: How Social Media Transforms the Way We Live and Do Business.

“Easy ways to do this include recommendations on Twitter of others’ work, retweets and hot tips on the comment section of blogs,” Erik added.

“Heed Guy Kawasaki’s advice and select those not on the A-list. The Mari Smiths, Chris Brogans and David Meerman Scotts already are showered with love. Select an up-and-comer, as you will stand out more to that person,” explained Erik.

#3: Don’t over-focus on marketing

“All too often, businesses overlook the ‘social’ part of the phrase social media marketing and jump straight into the ‘marketing’ part… to their detriment. They forget that social media is dominated by a community of people who have expectations of the various social networks to which they belong. Very often, these expectations do not include having marketing messages jammed down their throats,” explained Hollis Thomases, author of Twitter Marketing: An Hour a Day.

Hollis cites INGDirect, L.L. Bean and Ben & Jerry’s as good examples of authentic brand voices that ‘get’ the Twitter community.

Notice the engagement in their streams.

Hollis added, “If you plan on delegating your social media activities to someone, ask yourself, ‘Does this person really understand our brand, the image we want to present and does s/he have the ability to communicate properly about these attributes?’”

#4: Research what your customers are saying

“Stop reading the success stories and best practices to model your social media strategy. Use them for inspiration, but my best advice to you is to go figure out what your opportunity is first,” said Brian Solis, author of Engage: The Complete Guide to Building, Cultivating and Measuring Success in the Social Web.

“Every business case is different. Your customers’ needs are different. Use a tool such as Research.ly to learn more about what your customers and prospects are saying, looking for and sharing. It’s here where you will find the insights necessary to inspire a campaign that’s relevant and meaningful,” said Brian.

Publish your time-stamped stream as an intelligent link.

#5: Meet people in real life

“I’m from Boston and we used to have a huge user group here called the Boston Computer Society,” says Steve Garfield, author of Get Seen: Online Video Secrets to Building Your Business. “They had monthly meetings where people could go out and meet each other and get help and learn about new products. Then, people started getting answers online. So the Boston Computer Society disbanded, thinking that people could just go online to get all their answers.

“The most critical thing that the Boston Computer Society forgot was how important it is to meet people face to face. That’s why I have monthly meetings in Boston with a group I founded called Boston Media Makers. At these meetings every person who attends gets to meet every other person. That’s the secret,” said Steve.

You can meet people online, but solidify these online relationships face to face.

“The meeting is set up to allow for mingling at the beginning, then we have a round table where everyone gets two minutes to talk about who they are and share some news or ask a question. Then the meeting ends with more mingling. What’s very important is that the meeting is free, and happens at the same time every month no matter what. We never cancel. Everyone is welcome,” explained Steve.

#6: Get your content read by being controversial

“We all know that ‘content is king’,” says Dean Hunt, a leader in high-impact buzz and viral content. “This is especially true when it comes to social media and social bookmarking. But what happens if nobody reads your masterpiece? There’s nothing worse than spending hours on an article, blog post, etc., only to see it gather dust in the Internet caves.

“So here’s a strategy I created to ensure that your content WILL get noticed… In fact, people will do a double-take when they see your content title, and will not be able to resist reading it. I call it the ‘negative slant.’ It’s very simple to do, and works best with informational or how-to content,” said Dean.

“An example is a recent post I wrote, ‘How to Work Really Hard and Make No Money.’ It was a big success. Now, I should stress that the content in that blog post was informative, positive and actually showed people how to make money, but I put a negative spin on the title, which gave it shock value,” said Dean.

“Imagine if the title had been ‘How to Make Lots of Money’ instead. We see these kinds of promises every single day, and we’re trained to not believe or trust them. So put a negative slant on your social media content, and watch it create buzz and get shared faster than ever before,” explained Dean.

#7: Invest in social media after you do your research

“Just as you would invest your personal finances based on your family size, age and market conditions, you should be spending in social business with the same industry knowledge,” said Jeremiah Owyang, partner of customer strategy at Altimeter Group.

According to Altimeter’s recent report, How Corporations Should Prioritize Social Business Budgets, “Corporations should gauge their own social business maturity and prioritize spending decisions based on the industry benchmarks. Novice programs must focus on getting their internal teams in order; intermediate programs must scale customer-facing initiatives; and advanced programs must integrate social business throughout the enterprise.”

This chart matches spending priorities with an organization's social business maturity. Take a look and see where your business fits best.

#8: Share the knowledge of experts with your audience

“Get experts involved with your content. Determine who the experts are in your industry. Then go to them and offer to interview them about their hottest new project. During the interview, be sure to ask plenty of questions your audience would like to know the answers to. The result will be a great article, audio or video that provides valuable information to your audience AND forges a relationship with the expert,” said Mike Stelzner, founder of Social Media Examiner.

To see an example of this strategy, check out Mike’s recent interview with bestselling author Seth Godin.

Want to Learn More About Social Media for Business?

If you’re not fully leveraging the power of social media, don’t worry. You’re not alone.

There’s one easy way to take your social media efforts to the next level. By attending the web’s largest online blogging conference, Social Media Success Summit 2011 you’ll become empowered to use social media to gain more exposure, better engage customers and grow your business.

The great part is you’ll be learning from 22 blogging experts. Join  Jeremiah Owyang (Altimeter Group), Brian Solis (author, Engage), Frank Eliason (Citigroup), Mari Smith (co-author, Facebook Marketing), Erik Qualman (author, Socialnomics), Michael Stelzner (founder, Social Media Examiner), Dan Zarrella (author, The Social Media Marketing Book), Andy Sernovitz (author, Word of Mouth Marketing), David Meerman Scott (author, Real-Time Marketing & PR) and experts from Verizon, Boeing, Intel, and Cisco as they reveal proven social media tactics at Social Media Success Summit 2011.

Check out this video from Michael Stelzner

It’s the web’s largest online blogging conference. Go here for a free sample and to learn more.

By the way, all eight of these experts cited in this article will be joined by 14 other social media pros at this year’s Social Media Success Summit 2011. Go here to learn more about this online social media conference.

Now it’s your turn! Which of these expert tips are you going to model for your own social media strategy? Share your comments with us in the box below!

Look no further.  This article will provide an in-depth look at Facebook’s promotional rules.

The Tricky Rules

Running a contest on Facebook is a powerful way to generate buzz, increase engagement, boost your fan count and build your email list. But Facebook has rigorous rules governing what campaigns you can and cannot administer and promote on their platform.

For several years, the contest rules were fairly loose and Facebook users and page admins could pretty much administer whatever campaigns they wished within the confines of Facebook’s general terms (now called Statement of Rights and Responsibilities).

However, in 2009, Facebook severely tightened up their promotion guidelines, causing a great deal of confusion even two years later. To quote Susan Getgood on her post about Facebook contests:

Bottom line, Facebook doesn’t want any explicit involvement in ANY of your contests. It’s all about liability, and the Facebook promo guidelines are designed to distance the social network from whatever companies and bloggers do with their contests.

Every day, vast numbers of page admins—from small businesses to major brands—administer promotions that violate Facebook’s rules.  They are running the risk of having their pages disabled completely. I strongly recommend all Facebook page admins become very familiar with how to safely run contests within the rules.

This post will tell you what you need to know.

What does Facebook mean by a “promotion”?

To quote Facebook:

These Promotions Guidelines govern your communication about or administration of any sweepstakes, contest, competition or other similar offering (each, a “promotion”) on Facebook.

A “sweepstakes” is a promotion that includes a prize and a winner selected on the basis of chance.

A “contest” or “competition” is a promotion that includes a prize and a winner determined on the basis of skill (i.e., through judging based on specific criteria).

So, anytime you run a campaign on Facebook where you wish to select a winner, that would fall into the terms of Facebook’s Promotions Guidelines.

Facebook also says:

You will not administer a promotion through Facebook, except through an application on the Facebook Platform. Administration includes operation of any element of the promotion, such as collecting entries, conducting a drawing, judging entries, or notifying winners.

Simply said: You can’t use Facebook’s features for your promotions!

A promotion where you select winners is not to be confused with you simply promoting and marketing your business—that’s exactly the reason Facebook (fan) pages were designed!

What are Facebook’s contest rules in plain English?

On November 6, 2009, Facebook changed their Promotions Guidelines significantly. Prior to this date, it was pretty much a free-for-all. With the changed rules, Facebook basically went from one extreme to the other.

In order to administer any kind of contest, you had to (1) get written approval from Facebook at least seven days prior to running your campaign, (2) have an account rep at Facebook and meet the minimum ad spend of $10,000 per month and (3) use a third-party app on the Facebook platform.

Then, on November 29, 2010, Facebook loosened up a bit and changed rules.  So, the good news is:

1. You no longer need written permission from Facebook in order to run a contest.
2. You no longer need an account rep at Facebook, nor do you need to meet the minimum monthly ad spend.
3. BUT you still must administer ALL contests on Facebook via a third-party app ON the Facebook platform.

That’s right! You MUST use an app to conduct a contest or risk having Facebook come down on you. Unless of course you’re a big time advertiser with Facebook.

What apps are best for running contests?

One of the most widely used apps is Wildfire app. Their interface is fairly easy to use and their fees are competitive.

Wildfire app

You can choose among 10 different types of promotions, including photo, video, quiz, trivia and more:

Wildfire app promotion choices

Wildfire app promotion choices

See Wildfire’s FAQ to decide among running a sweepstakes, contest or coupon/giveaway campaign.

A wide variety of third-party apps offer promotion services that meet Facebook’s rules. Check out any of the following:

• Fanappz
• Vitrue
• BuddyMedia
• Votigo
• ContextOptional
• BulbStorm
• NorthSocial
• Momentus Media
• Friend2Friend
• Strutta

• UPDATE March 5, 2011: Two additional promotions app services to check out include Offerpop and PromoBoxx.
• UPDATE March 14, 2011: Another promotions app to add to this list is Freepromos (currently 400k monthly active users!). Free for Pages with fewer than 5,000 fans. $100 for Pages with 5,000-50,000. White label also available.

See also this related post: Top 75 Apps for Enhancing Your Facebook Page. Plus, see Facebook’s list of preferred developers here.

Can I select a fan at random to give away a prize?

No. This constitutes a drawing where winners get selected. You’re effectively using Facebook to “collect entries.” Plus, you cannot contact winners inside Facebook at all—via email, chat or posting on their wall—nor can you post winners on your page wall.

What you can do, for example, is select a fan at random and feature him or her in your page photo. Or possibly feature chosen fan(s) on a custom tab (link). As long as you don’t have other fans vote or submit nominations, etc.

Toys R Us Featured Fan!

Toys ”R” Us currently runs a fun Featured Fan promotion. Keep in mind the submission and voting is, of course, part of an official sanctioned promotion being run on a third-party app.

Toys "R" Us Featured Photo Facebook contest. Note the link to terms and conditions.

Can I have my fans enter a contest by uploading photos?

Not if you ask fans to upload photos directly to Facebook. Photos, or any content, submitted for entry into a contest can only be done via a third-party app on the Facebook platform. The Facebook app doesn’t count.

From the Promotions Guidelines:

You cannot: Condition entry in the promotion upon a user providing content on Facebook, such as posting on a wall of a page, uploading a photo, or posting a status update.

You can: Use a third-party application to condition entry to the promotion upon a user providing content to the application. For example, you may administer a photo contest whereby a user uploads a photo to a third-party application to enter the contest.

I searched extensively for a Flickr Facebook app, for example, that might be a good workaround for running a contest, but came up blank.

If you do a Google search for “Facebook photo contest,” unfortunately, you’ll see there are scores of Facebook pages running photo contests that do not adhere to Facebook’s terms.

Here’s a fun example of a photo contest—that does comply with Facebook’s Promotions Guidelines—by the United States Potato Board:

Twice Baked, Twice as Smart recipe photo contest

Can I give away a prize to anyone who likes my page?

You CAN restrict your promotion only to entrants who have first liked your page, as long as the promotion is administered through a third-party app on a separate canvas page (now a link, formerly a tab).

Plus, good news! You CAN provide a giveaway and even collect names and emails from fans and visitors to your page. I highly recommend you add a custom contact form to your page. Use the sign-up box code from your own email management system, or create your own form code using something like JotForm, reviewed here.

You can use a piece of “fan only” reveal code to give away a coupon code or special gift to everyone who likes your page. Check out Guy Kawasaki‘s Facebook page for his forthcoming book, Enchantment, where he gives away a free ebook just for liking his page.

Guy Kawasaki—Enchantment Facebook page

See the Facebook page of 1-800-Flowers for a discount code, only revealed to users who like their page.

How can I tell if a contest on Facebook adheres to the guidelines?

Promotions on Facebook need to have clearly set-out terms that are visible right on the canvas page. For example, here’s the Twice Baked, Twice as Smart photo contest rules:

Contest rules for Twice Baked, Twice as Smart

Can I promote a contest on my Facebook page that I run on my blog?

Yes. As long as there’s no requirement to do anything on Facebook; e.g., like your page, comment, upload content, etc. You can simply post a link on your page to the contest. And, to be fully safe, I would also include this disclosure, “This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.”

Is it worth the risk to run a contest without a third-party app?

No, the risks are far too great, in my opinion.  Yes, Facebook does not have the resources to monitor every single promotion on the platform. But, you never know when you might catch the attention of their legal department.

In addition to our other remedies, we may remove any materials relating to the promotion or disable your page, application or account if we determine in our sole discretion that you violate any of our policies.

Facebook is serious about taking action if they discover a violation. My friend, Jonathan Rivera, had an experience with his real estate referral Facebook page where there was an inadvertent use of a trademark. Despite Rivera’s becoming compliant, Facebook shut down the very popular page with tens of thousands of fans. Fortunately, the issue got resolved in a fairly timely manner and Jonathan got his page back intact… under a new name.

So, just take note that any violation of Facebook’s terms is obviously a risk. (Along with directly administering contests and promotions on your Facebook page, two other common violations are setting up more than one personal profile and/or setting up a personal profile in the name of a business.)

Hopefully the fog around contests on Facebook has lifted for you now! All you need to remember is anytime you wish to run any kind of promotion where you select a winner, you’ll have to use a third-party application on the Facebook platform. I’ll be writing a follow-up post covering the specifics of what makes a successful contest. Stay tuned!

In the meantime, what questions do you have about contests? Have you run any successful promotions yourself? We’d love to hear from you in the comments below.

UPDATE March 5, 2011: It may be that you can run a contest using Facebook‘s new iFrames feature and remain in compliance with the Promotions Guidelines. Essentially, you are creating your own app in order to use iFrames and you host the content on your own site. I’m waiting to hear back from Facebook with the definitive answer and will keep you posted. Also, please note that my use of the term “third party app” includes an app you create yourself if you have the know-how/resources to do so – you basically become the “third party” in this case.

What follows is an amazing list of social media tools you’ve likely never heard of—covering a wide range of categories:

• Tools for pictures, video, audio and screen capture
• Tools to measure and track results
• Tools to manage content
• Blogging tools
• Twitter tools
• Other social media tools

Try them out. And be sure to report back here with your thoughts.

Tools for Pictures, Video, Audio and Screen Capture

#1: Cinches

Recommended by Denise Wakeman, online marketing advisor and founder of The Blog Squad.

“My favorite new tool is CinchCast.com. This simple tool can record audio, either via the web or phone (there are apps for iPhone and Android), so you can share audio messages with your followers. While audio tools like this are not new, this one seems to work the best and most consistently for me both on the web and my mobile app.

Cinches can be syndicated automatically to your Facebook status (not to pages, though) and to your Twitter stream. It’s simple to find and follow people from your social networks as well. Adding an image and description to the audio message is easy too and boosts visibility and encourages comments and sharing. Cinches can be shared by embedding the player in blog posts and posting links in status updates.

I’m using CinchCasts to repurpose a lot of content into audio: presentations (I record one tip from a PowerPoint and expand on it a bit), blog posts and articles. I also reverse the process and embed Cinch tips in blog posts to expand on the written text and create an experience that encourages my audience to stay longer on my blog.”

Learn more about Denise at Build a Better Blog and follow her on Twitter @DeniseWakeman.

CinchCasts was created by the folks at BlogTalkRadio.

#2: Screenr

Recommended by Tim Ware, owner of HyperArts Web Design, helping businesses build and promote their web presence.

“My favorite social media tool in the past half year has to be Screenr, an enormously useful online service to create screen-capture videos, with audio, easily and for free. Because much of what I do these days involves teaching people how to do things online, usually on Facebook, Screenr is the perfect tool for me. I can just say, “Wait a sec. I’ll send you a video.”

Creating an instructional video on Screenr is just about as easy as it gets, allowing you to record, pause (while you rearrange what’s on your screen) and then click “Done” and that’s it! With a few clicks, you can post the video plus comments to your Twitter account, or download the file as an MP4.”

Follow Tim on Twitter @hyperarts.

Create screen-capture videos quickly and easily with Screenr.

#3: DailyBooth

Recommended by Lewis Howes, the author of two books on LinkedIn and founder of Sports Executives Association and SportsNetworker.com.

“As an online/social media marketer, it’s easier to get more sales (or transactions) from potential customers if those individuals feel like they know, like and trust you.  A great way to let them get to know you better is simply by letting them see you daily. A great way to do this is to record a video each day and post it to your networks.  But who has the time to set up a camera, shoot a video, edit it, wait for it to upload and publish to your network each day?  I know I don’t, as it’s hard enough getting a blog post out once a week!

Pictures solve this problem, and DailyBooth provides a fast-growing social networking site that allows you to easily upload and share pictures in seconds. DailyBooth.com is still under the radar for most, but the interaction for those on it is similar to the mad interaction Twitter users have, and it’s getting more and more additive as the days go by.”

Learn more about Lewis at LewisHowes.com and follow him @LewisHowes.

Be sure to check out DailyBooth. It could be the next big social media tool in the future.

#4: Skitch

Recommended by Clément Yeung, co-director of Easisell, a digital marketing and design company that helps small businesses achieve success online.

“I love Skitch because if you constantly need to communicate complex on-page issues to people, then Skitch helps you do it seamlessly from your desktop! Just a few clicks and you have a shareable link that you can send to anyone you like. It’s also free.”

Follow Clément on Twitter @ClementYeung.

Skitch is your online camera and pen. You can screengrab anything, add a note and share it quickly.

#5: Instagram

Recommended by Christine Gallagher, relationship marketing speaker, trainer and coach.

“Instagram, which is an addictive, free photo-sharing app for the iPhone.

It’s social and fun to share your pics with others and see theirs as well. You can also comment or like others’ photos, follow other users and see what they’ve posted lately. It’s super-simple to use and my favorite thing about it is that you can transform seemingly ho-hum pictures into unique little works of art with the assortment of filters available. Two thumbs way up.”

Learn more about Christine at Communicate Value and follow her on Twitter @christineg.

"Use Instagram to take pictures, add filters to make them look artsy or retro and then share them on Facebook, Tumblr, Twitter and Flickr."

Tools to Measure and Track Results

#6: Argyle Social

Recommended by Jason Falls, principal of Social Media Explorer, a social media marketing consulting firm based in Louisville, KY.

“Because my primary use of social media is to share great content, I think the tool I’ve become most dependent upon in the last six months is Argyle Social. It’s a URL shortener that has an elegant suite of measures around it, a bookmarklet for easy use and the customization you would need to separate your shares on Twitter from those on Facebook to deliver different messages around the same content. Once they add LinkedIn and perhaps even Posterous or Tumblr to their publishing options, Argyle could become THE tool for folks who not only want to share, but also measure the impact of that sharing.

I know I’ve driven over 150,000 clicks to various content in the last six months. I can break those down and tell you exactly how many I drove to certain pieces of content, too. My own and other sites I found and shared with my networks. That’s pretty powerful information if one of your goals is to share or build trust. I can put numbers around that now.”

Learn more about Jason at SocialMediaExplorer.com and follow him on Twitter @JasonFalls.

Argyle Social helps you use social media strategically.

#7: TwentyFeet

Recommended by Mari Smith, social media speaker, trainer, thought leader and co-author of Facebook Marketing: An Hour a Day.

“Here’s my fave new tool: TwentyFeet.com—aggregate all your stats in one place!

I love this simple social profile analytics platform with its easy setup, intuitive interface, daily stats emails and very low micro payments model. Credits are just $2.49 per account for an entire year, but users get one Facebook and one Twitter account free forever. You can monitor one or more accounts from Twitter, Facebook, YouTube, bit.ly, Google Analytics, MySpace and more and see how your key performance indicators develop over time. Oh, and another reason I love TwentyFeet? Their logo is a giraffe (the tall blonde!), my favorite animal!”

Learn more about Mari at marismith.com and follow her on Twitter @MariSmith.

Check out TwentyFeet for a low-cost social media analytics tool.

#8: PostRank and PostRank Analytics

Recommended by Kristi Hines, an Internet marketing specialist with Vertical Measures.

“One of my favorite social media tools/resources is PostRank. You can gain an amazing amount of insight into what topics get the most engagement on a particular blog (such as Social Media Examiner) by finding it in their directory and using the Good, Great and Best filters to see what posts have the most comments and social shares. The best part is that researching another blog‘s social sharing statistics is free, and it’s something you can look at for your own blog as well by making sure it’s listed on their site. If it’s not, just enter the URL in the search box, and they’ll email you as soon as it’s on their site. Then wait a week or two and start discovering what’s most loved by your readers.

If you’re interested in learning more about your own social engagement scoring, you can also sign up for their in-depth social analytics. It’s only $15 per month to analyze up to 5 sites with custom tracking on 10 additional pages within those sites. You can even connect your Google Analytics with PostRank and see how social engagement matches up with your conversion rates and goals.”

Learn more about Kristi at Kikolani and follow her on Twitter @Kikolani.

PostRank Analytics is also recommended by Jay Baer, a hype-free, tequila-loving social media strategist, speaker and coach.

“PostRank Analytics is my favorite tool because it solves a very real problem for bloggers, which is how to understand the full impact of a blog post. What’s more important, page views, comments, tweets, Facebook shares? PostRank Analytics tracks all of the actions related to each of your posts, and compiles a consolidated score that helps you understand what your audience wants from you and your blog. It’s like a psychic, if psychics also had fancy charts and graphs!”

Learn more about Jay at Convince & Convert and follow him on Twitter @JayBaer.

PostRank Analytics is an inexpensive tool with tons of value if you're looking to learn more about how to increase your blog's or website's social media engagement.

#9: Postling

Recommended by Jeff Korhan, professional speaker, consultant and columnist on new media and small business marketing.

“Postling is a tool that brings together multiple social media channels into one interface. What makes it invaluable for me are the email notifications I receive when comments are made on my professional Facebook page. To my knowledge, it’s the only social media tool with this capability. All of the comments are nicely presented in clean threads that maintain the continuity of the conversation, thereby allowing me to easily make timely comments, or schedule them for later.”

Learn more about Jeff at jeffkorhan.com and follow him on Twitter @JeffKorhan.

Postling is also recommended by Stephanie Sammons, the voice behind Smart Social Pro, a resource for professional practitioners to help them understand how to leverage the power of social media and blogging in their practices.

“A tool that can help you stay focused on relevant tracking and engagement is Postling. Postling is designed with the small business owner and professional in mind and can simplify your social media activities. It’s a clean and intuitive dashboard that offers management features to track, engage and publish to your relevant social media profiles, and even to your blog. (It plays nice with WordPress.)

Most importantly, Postling will send you a daily email update of all of your comments so that you know who’s engaging with you and what’s being shared or said about you. (It’s great to know you won’t miss anything.) The basic features are available with a free account. The paid account at $9.00/month allows for multiple accounts per social network, brands and users, providing instant email alerts and an analytics dashboard. And there’s also a premium version for power users at $49.00/month. Overall, Postling is well on its way to becoming a great tool for business owners and professionals!”

Follow Stephanie on Twitter @StephSammons.

Give Postling a try to manage your social media activities.

#10: Sysomos

Recommended by Nick Shin, online marketing strategist specializing in SEM, social media, and PPC.

“Sysomos, by far, has been my favorite social media tool. (Disclosure: I am the SEM and social media specialist at Marketwire and we acquired Sysomos in July.)  Since then, I’ve been able to take advantage of what Sysomos has to offer. I use Sysomos to monitor our social media conversations on Twitter, Facebook, LinkedIn, forums and blogs. The ease of use, robust features and convenience have cut my monitoring time in half. In addition, as the founder of #smmeasure social media measurement chat, I can tell you there’s a lot of concern about how to measure social media. The more I use Sysomos, the more it eliminates the need to keep ‘proving’ the value of social media because of the actionable insight you can get from its analytics. With all of my other responsibilities, any tool that will help me do the same job in less time is a win. I highly recommend getting a free demo.”

Learn more about Nick at Marketing Shindig and follow him on Twitter @shinng.

Check out Sysomos to monitor your social media activities.

#11: Inside View

Recommended by Jacob Morgan, principal of Chess Media Group, a social business consultancy focused on customer and employee engagement strategies.

“My favorite new tool that I started using within the past 6 months is Inside View (through a customized enterprise version of Salesforce).

Inside View (their Salesview product) allows you to make the “social sale” by extracting valuable company information about a person or prospect prior to making a sale. You can get market cap, the org structure, list of key employees and the social sites they belong to, relevant company news, addresses and phone numbers and more; all from your Salesforce “lead” view. You can then sync all of this information with your Salesforce account so that it actually fills in the information for you.”

Follow Jacob on Twitter @jacobm.

Inside View is truly a valuable tool that integrates social data with CRM data and is a must-have for anyone even remotely involved driving business for an organization.

Tools to Manage Content

#12: Trunk.ly

Recommended by Nathan Hangen, Internet marketing strategist and founder of Webrepreneur Media.

“Recently I was looking for a better bookmark solution, and I was getting so desperate that I was thinking of developing it myself. Tumblr was too big, and sites like Delicious and other social bookmarking services felt walled off. Then someone pointed me to Trunk.ly, which you feed with your Twitter and/or Facebook account, and I was hooked. Trunk.ly keeps a history of the links that you like or Tweet and makes them searchable and easy to share. If I was going to build a solution, this would be exactly what I built. It’s beautiful.”

Learn more about Nathan at nathanhangen.com and follow him on Twitter @nhangen.

Trunk.ly keeps track of all of the links you share on Twitter and Facebook.

#13: Storify

Recommended by Michael Brito, VP for Edelman Digital and has worked for HP, Yahoo! and Intel.

“My favorite tool is Storify which is fantastic to aggregate and curate content from around the web. It’s great for events, product launches, etc.”

Learn more about Michael at social media blog and follow him on Twitter @britopian.

Storify is a great social tool to tap into the power of stories.

#14: Posterous

Recommended by Jim Lodico, copywriter and marketing consultant specializing in creating powerful content and teaching businesses how to use blogs.

“I just started using Posterous and I really like the potential. It allows you to post to 20 or so social media channels all through email. Photos, video, blog posts, even podcasts can all be distributed throughout your network just by sending an email. I really like the simplicity and the ability to manage all your social media accounts at once.”

Learn more about Jim at jalcommunication.com and follow him on Twitter @jlcommunication.

Posterous offers an alternative to a traditional blog for publishing content online.

Blogging Tools

#15: Apture

Recommended by Ching Ya, author of Social @ Blogging Tracker.

“One of the new social media tools I found in the last 6 months is Apture. I was between installing it or Wibiya, but because I’ve decided to emphasize visitors’ sharing on Facebook and Twitter, I went for Apture instead. It turned out to be one of the best decisions I’ve made. The catchy, customizable drop-down bar on top of the site makes sharing easy and friendly. You can search for related content—not just posts, but videos and images to be linked to as well. Your visitors can even use it to search similar posts within your site. Highly recommended!”

Follow Ching Ya on Twitter @wchingya.

Apture adds a social dimension to your blog.

#16: OnlyWire

Recommended by Dino Dogan, blogger, writer, motorcyclist, dog trainer, singer/songwriter, martial artist and founder of DIY Blogger.

“OnlyWire can auto-submit your blog post to 42 top social network sites like Digg, Reddit and StumbleUpon. By doing this, you build backlinks to your blog the quick and easy way. This doesn’t improve your page rank but it does improve your social rank so much that in one of my tests, this one technique alone took me from the page 14 on Google to page 4.”

Learn more about Dino at DIY Blogger and follow him @dino_dogan.

Use OnlyWire to build backlinks to your website or blog.

Twitter Tools

#17: FormuLists

Recommended by Elijah R. Young, lead strategist and owner of Social Talk Live.

“My favorite social media tool over the past 6 months has been FormuLists. FormuLists allows me to effortlessly keep up with my newest followers, my recent conversationalists and tons of other specifications that I can adjust in my settings to keep me on top of all of the new folks I meet in my Twitter timeline. Before FormuLists, I had to hope I remembered who I added to my lists, and work around crossover… It was just a mess. Now I can just focus on keeping up with conversations that matter to my followers, and pitching in when appropriate.”

Follow Elijah on Twitter @elijahryoung.

FormuLists is also recommended by Ann Smarty, an experienced blogger and SEO consultant at BlueGlass.com.

“The tool that I’ve just recently discovered and fallen in love with is FormuLists. I have a lot of followers and it’s been almost impossible for me to organize the following manually. The tool has quite a few very handy options.”

Learn more about Ann at MyBlogGuest.com and follow her on Twitter @myblogguest.

FormuLists manages your followers for you so you can focus on building your relationships.

#18: HashTracking

Recommended by Lori Taylor, a self-proclaimed “URL-junkie,” and an award-winning marketing veteran with 20 years experience turned social technologist by day and angel investor (Klout, Live Matrix, Pixsy) by night.

“My favorite new Twitter tool is HashTracking, which we use to track campaigns on Twitter. It takes group conversations and measures the influence and type of engagement level for each participant. The reason I’m in love with it is because the depth of data is incredible. Starting with the total number of people who participated in the group conversation, HashTracking chunks the participants into 4 buckets they call leaders, people who were engaged, just curious, and even identifies the wallflowers. We can get content to the most powerful hands who can truly give us the most reach on a specific topic, not just a broad category.”

Learn more about Lori at lorirtaylor.com and follow her on Twitter @lorirtaylor.

HashTracking is a great testing tool for all kinds of direct response metrics such as a top-ten list for impressions, number of tweets and follower count for each person using your hashtag (for free).

#19: Oneforty

Recommended by Ekaterina Walter, social media strategist at Intel.

“My favorite tool of the past 6 months is oneforty. Oneforty helps you discover thousands of tools that help you do more with your business, career or life using Twitter! This is essentially a directory of various Twitter apps that can help you do whatever you can possibly imagine on Twitter from helping manage your brand Twitter account to managing your followers to finding fun apps for your everyday life. I love their Toolkit feature which allows you to see what other industry leaders or even brands are using to manage their presence.”

Learn more about Ekaterina at ekaterinawalter.com and follow her on Twitter @ekaterina.

Oneforty also just introduced the Q&A section where the community of tweeps can share tips and tricks and help each other discover new cool ways to engage.

#20: TweetDeck for Chrome

Recommended by Corbett Barr who wants to help you attract as many visitors to your site as you need to make your business thrive.

“My favorite new social media tool is definitely TweetDeck for Google’s Chrome browser. I love it because I get all the awesome functionality of TweetDeck without having to run a separate application. I also love how it integrates multiple Twitter accounts into one combined column of @ replies and another for direct messages. It’s a huge time-saver for people who tweet a lot from different accounts.”

Learn more about Corbett at Think Traffic and follow him on Twitter @CorbettBarr.

Chrome users can also use TweetDeck to manage their Twitter accounts.

Other Social Media Tools

#21: LinkedIn Company Page

Recommended by Linda Coles, a sought-after speaker who also runs various workshops and seminars on how to use social media tools effectively and productively.

“I love the LinkedIn Company Page upgrade as you can upload three banner ads, add video to each product or service page and you’ve even got analytics to monitor what’s going on. It may well get as good as a FB business page but in a different environment.”

Learn more about Linda at Blue Banana and follow her on Twitter @bluebanana20.

LinkedIn Company Pages are a welcome addition for businesses on social media.

#22: Quora

Recommended by Lori Randall, online marketing strategist specializing in social media and WordPress sites. Follow Lori on Twitter @lori_randall.

“Quora, an online knowledge hub for mostly social media and technology, is a tall glass of water. People ask insightful questions and exchange substantive answers. I was starting to feel like I was in a social media desert of genuine thought because of all the noise and this has risen to quench my thirst for knowledge admirably.”

Quora has become a popular Q&A platform in a short time.

What Are Your Favorite Social Media Tools?

Have you used any of the social media tools mentioned above? Which ones are your favorites? Which other social media tools would you add to this list? Please share your comments below.

Be sure to watch this edition of Social Media Examiner TV with our host Mari Smith.

In this episode, Mari introduces you to the concept of curating content and how it can help your business. And Mari also reviews 8 content curation tools to help you find the best information for your business.

Share your feedback, see the show notes and discover how you can be part of a future show below!

www.youtube.com/watch?v=3mKJQuREIHw

Here are the content curation tools Mari reviews on this video:

#1: Google Alerts

Use Google Alerts to get notifications of your important keywords. Mari also explains how to use Google Alerts for reputation management with vanity searches.

Set up Google Alerts for keywords relevant to your business.

#2: Google Reader

Subscribe to blogs in your Google Reader for better social media management.

#3: Facebook Friend Lists for Better Facebook News Feeds

Get more control over your Facebook news feed with Facebook Friend Lists. Mari shares a great tip on how to make a Facebook Friend List with your favorite fan pages for better content curation thanks to a filtered view of your news feed.

Create Friend Lists of your favorite fan pages on Facebook to filter your news feed for quick content curation.

#4: Twitter Lists

Mari shares how you can create Twitter Lists to curate information from people who consistently share great content on Twitter.

Create lists of your favorite news sources on Twitter.

#5: HootSuite

You can use HootSuite with multiple social media profiles to make it easier to share the valuable content you find online. Mari gives you some great tips to get the most out of this social media tool.

HootSuite helps you curate content and share it across your social network.

#6: Paper.li

With Paper.li, you can publish your own virtual newspaper which pulls in information from various social media platforms.

Paper.li is an easy way to pull in links from your favorite sources.

#7: Alltop

Alltop curates the content for you by allowing you to create a MyAlltop page to subscribe to your favorite blogs.

Alltop is a great resource to help you find the best content from your favorite blogs.

#8: Mobile

Flipboard and Pulse are two mobile apps Mari mentions in this video. And she explains why using mobile apps makes it easy for you to curate content on social media.

Content curation apps like Pulse are valuable tools to stay up to date.

Watch the video to learn more about these content curation tools!  And be sure to listen for Mari’s hot marketing tips on how to craft a tweet to get more retweets.

If you’ve enjoyed this episode of Social Media Examiner TV, make sure to tweet about it (use hashtag #SMEtv), share it on Facebook or even embed this episode on your blog.

We want to hear from you! Do you include content curation in your marketing tactics? Which content curation tools help you find content online? Please tell us in the comments below.