As with any new technology, social media has spawned its share of misconceptions and myths that keep people from interacting.

It’s time to debunk the big myths that are keeping business owners and marketers on the social media sidelines.

Myth #1: My Customers Aren’t on Social Media

Wow, if I had a dollar for every time I heard this one….  Seriously, this myth keeps more businesspeople from interacting with potential customers through social media than any of the others.

The fun part is all you need is a little data to convince people that their target customers are indeed on social networks.

For instance, 80% of female Internet users have become fans of a product or brand on a social network site and 72% said they learned about a new product through social media.  As the graph here shows, more than half of Facebook and Twitter users are over 35, not to mention LinkedIn.

Social networking is a true cultural phenomenon, and there is no demographic that isn’t represented substantially on one or more sites.

This chart shows demographic information for social media sites, demonstrating that they are accessed by a wide variety of age groups. (Courtesy of Pingdom.com.)

Myth #2: I Can’t Measure the Impact of Social Media on My Business

The social media return on investment debate has been picked apart by so many intelligent and creative marketers, you would think it wouldn’t make this list.  But it continues to rank high on the list of objections about social media and I completely understand why.

Since the interaction mechanisms are different with social media than traditional marketing, judging purchase intent and likely customers from social media behavior is a new skill for many marketers.

It doesn’t have to be overly complicated though, and if you put in place some of these methods to tie online behavior to offline actions, you can track the impact social media is having on your bottom line.

Pay close attention also to the referrals from social media sites on your web pages and these people’s behavior compared to users who get to your site through other means.

Myth #3: I Don’t Have Time to Manage Social Media

Learning how to interact on social networks is very easy, because it simply involves talking with people and having candid conversations about interesting topics.  Though you do need to spend some time interacting with people and posting useful, engaging content, the returns on your time should be enough to make social media interaction worthwhile.

After some basic exposure, you’ll see how similar social media interaction is to offline conversations, and it should come naturally.

Some helpful tools can make interaction a breeze, including HootSuite or TweetDeck for Twitter interaction, and Ping.fm to post updates to multiple profiles from a single interface.

Ping.fm client for managing multiple social media profiles from one location.

Myth #4: If I Engage on Social Media Sites, I’ll Get Loads of Negative Comments

Nobody likes to hear negative feedback about their work, product or service.  Many businesspeople fear that their social media profiles will be overrun by people posting complaints and competitors “flaming” their brand.  But the beauty of social media interaction is that transparency and responsiveness rule the day.

If a customer chooses to voice a complaint publicly, you have the chance to demonstrate your customer service ability to a wider audience.  If the person is unreasonable and continues to post negative information, people observing the dialogue are more likely to admire your efforts to right the situation, rather take to heart the angry customer’s complaints.

Plus, sometimes your customer base does the heavy lifting for you, like this gem from the American Airlines Facebook page.

Myth #5: Social Media Is Hard Work

Well, this one isn’t a myth, but it’s worth addressing while we’re at it.  Sure, successfully growing and interacting with a community on social networks require dedication and reasonable, sustained commitment.

If that sounds like hard work to you, well, it is, but the rewards justify the effort. If you’re allergic to hard work, then you probably shouldn’t be in business anyway.

Take some pride and joy in the interactions you have with your community and soon, what may have felt like another item on your to-do list will actually be one of the best parts of your day. And when you start demonstrably affecting sales and capturing purchase intent with social media interaction, then the hard work will be worth it.

I hope these myths won’t hold you back from engaging in social media interaction any longer.  There are customers out there waiting to talk to you and all you have to do is join the conversation.

Which other social media myths do you think need to be “debunked”?  Have you fallen victim to any of these? Do you have anything to add when addressing these myths? Leave your comments in the box below.

So you’ve set up your social media empire using Twitter, Facebook, LinkedIn, and you’re blogging too.

But how do you make it all work together? You want to reach potential clients and establish your authority online, but what’s your plan?

This article delivers five foolproof steps to get you on your way to finding, formulating and distributing content that will get you noticed. Content could include your own blog posts or links to others people’s work posted on your social networks.

#1: Find Your Target Audience.

The first step in social media planning is largely the first step in identifying your brand—determine who you are and who your customers are.

What unique aspect of your product or service attracts your target population?

Are you a veteran business coach who works with small entrepreneurs? A grandmother and knitter who likes to teach others how to create gifts?

You’ll need to determine what your readers want to know from you, what their likes and dislikes are and where they congregate.

You’ll also need to find the right tone. The “social” in social media requires a conversational approach, but you still need to speak your clients’ language.

Be sure you know the lingo and style that your clients are comfortable with and where they talk to each other—on Twitter, Facebook, LinkedIn, blogs or on social bookmarking sites.

Write out a basic profile for your most common type of client or customer. How would you classify them in terms of education, hobbies, tech-savviness and time spent engaging in social networking?

#2: Solve Readers’ Most Important Problems.

Become a reporter/editor.

Sharing information on social media is essentially about becoming a reporter/editor for those who take part in your industry or your passion for your product or service. As a newspaper editor asks herself, so must you: “What do the readers really want to know?”

Most newspaper editors today have to admit that what readers want is tomorrow’s news yesterday. So be timely. Your clients have specific issues that need solving, whether they’re about your product or service or their own business struggles that you can help untangle.

Pick the right sources.

Research will be a big part of your social media planning, so make sure your sources are on the cutting edge of your topic.

You’ll also want to provide analysis to help guide your readers’ absorption of the information you provide. Most readers today—of any format—don’t feel they have the time to connect all the dots, so tell them why the information you’re sharing is relevant to them.

Do the work for them by writing on point, underscoring the impacts and keeping the content valuable. You’ll be rewarded with clients, followers and fans who trust your information and know you won’t waste their time.

Sit down now and write a list of burning questions the people you would like to have as fans and followers are asking. Later, you will conduct regular research to keep this list current. For now, the most pressing questions that are top of mind should form the initial core of the topics for your editorial plan.

#3: Decide How You’ll Fulfill the Content.

Who will regularly do the information-gathering, writing and distribution for your content? Is it you? Or maybe you have staff that can do it. Before you can determine volume and frequency, you’ll want to figure out what your business can reasonably deliver.

One thing to keep in mind: whatever schedule you set for yourself or your staff will no doubt require more time than you think, especially in the beginning. Getting started with social media content has a learning curve, so be prepared for the extra time needed to get comfortable with the process.

According to the recent 2010 Social Media Marketing Industry Report, most business owners can maintain a very respectable social media presence in six hours a week, including research and production time.

#4: Create Your Plan.

Now it’s time to create a plan. You can use a number of different methods to help you build your content strategy.

Mind-mapping

Try mind-mapping for higher level development. If you have some themes that you would like to explore in intricate ways, mind-mapping helps you flesh out the many angles around any given idea. It can also help you plan how you would like the components of your social media plan to interact. Freemind, XMind and Mindjet are all popular mind-mapping programs.

Editorial calendar

The greatest time-saver and strategic tool in your content-planning arsenal is an editorial calendar. One option is this Google docs-based social media calendar to lay out your content by date and topic. This gives you an easy-to-follow look at the formats you use and what part of your theme you want to deliver during a given day or week:

Using an editorial calendar helps you bring clarity and purpose to your content—on a committed schedule. Never underestimate the power of a deadline!

Keywords

You can also add keywords to your calendar, so you know which words you should be including in your content about a given theme. Google AdWords and Wordtracker both offer free tools to help you find the most valuable keywords for your subject.

Content cycles

A great deal of the content we respond to, whether by creating our own posts about it or directing readers to what someone else has said, happens as breaking news. As you chart your content, be sure to leave space for news from others.

Some content planners create a formula centered on blog posts: Monday for best-of lists; Tuesday for product/media reviews; Wednesday for personal experience stories; Thursday for an editorial on a controversial topic; and Friday for fun, freewheeling commentary or guest posts.

Interviews make great content as well, and because they happen less frequently, you can target individuals for monthly, bimonthly or quarterly rotation. And don’t forget about video! Share clips from the interviews you conduct or vlog your how-to article on a given week, rather than writing it. Now you’ve added YouTube as another platform to post your content.

More great content ideas are found in these Social Media Examiner articles: “5 Easy Steps to Creating Reusable Social Media” and “4 Steps to Driving Faster Sales with Social Media Content.”

#5: Schedule Your Content

To schedule your content, consider what formats you will be sending and how often. Applications such as TweetDeck, HootSuite and SocialOomph will let you simultaneously post to Facebook, LinkedIn, Twitter and others.

Platforms like HootSuite allow you to schedule your tweets for future dates. When you type your post into the left-top field, you can use the calendar button to choose your release date.

But a strong word of caution here. Automating posts, when done carefully, is an effective way of pushing content when you can’t be there to do it yourself. But consider the following:

• Twitter and Facebook both have applications that will push to the other when you post to one, so know if you have set that up.
• Whatever Facebook RSS app you use to pull your blog posts to your profile or fan page may also be given permission to update automatically.
• If given the proper permissions, HootSuite and TweetDeck (and others) can push content automatically, without you scheduling it, so they may also tweet a new blog post, for instance, when you’ve already done so using another app.

All of these various permissions can lead to an embarrassing loop of repeat tweets and/or Facebook status updates if you’re not careful. Consider going manual until you understand exactly which permissions you have opted into for each platform.

Quality Over Quantity

You don’t have to post every day to create an effective presence with your social media. Find the frequency that makes sense for your business and go with that. Remember, quality must always trump quantity. If you can’t maintain the quality level of your content at the rate you’re trying for, reduce the frequency until you can.

Whew! Seems a lot to do, right? Well, the beauty of content planning is that it will create its own cycle. Use responses and questions you get to one area of content to begin planning your approach to deepen understanding on a given topic or to explore another.

The single most important component to your editorial planning should be your ability to absorb new information and create valuable content from it.

What do you think?  Have you employed any of these ideas? Have a few of your own to share?  Please comment in the box below…

Can ANY company or organization afford NOT to be involved in social media? It’s a fair question and one may argue that it’s a CRITICAL question!

Twitter, Facebook, LinkedIn, YouTube, Google Buzz, Foursquare, and others that have just joined the game—and the list goes on and on ad nauseam!

“We already have a website and we get email. Isn’t that enough?”

The words invading our vocabulary are legion… and silly at times: blogs, fans, tweets, diggs, etc. Is this trip really necessary?

PERHAPS NOT. Let’s start by exploring why NOT to participate in social media:

#1. It’s Just a Fad

Pet Rocks, Hula Hoops, Chia Pets, social media. It won’t last. It’s just a flash in the pan. Something new will be showing up soon. Moore’s law (the number of transistors that fit in an integrated circuit doubles every two years) has NOTHING on the changes in social media!

Don’t try to keep up. It can’t be done. By the time you figure out how to do it, it’s already yesterday’s news!

#2. It Takes a Geek

“I never got my VCR to stop flashing 12:00, so how in the world can I learn this stuff?”

So much to learn, so little time. Even for those from the newer generations, the technology can be dizzying. This may work for Jimmy Neutron and Boy Genius, but not for most of us!

#3. It’s a Digital Black Hole

Farmville, Mafia Wars, Restaurant City, Bejeweled, Texas Holdem, and so forth. We’ll be paying our employees to play the latest version of Minesweeper!

The amount of time wasted, loss of productivity, and “dead air time” make the use of most of these applications a bad investment. Even if they TRY to use it effectively, the maelstrom of social media will draw them into its time-killing vortex!

#4. We’re Already Too Busy

Spending all day staring at a screen can’t be profitable. We should be meeting clients, talking to customers, negotiating with vendors, and beating our competitors, NOT typing insipid 140-character messages to our followers!

“I already get more email than I can handle, and you want to add MORE messages?”

Well, these arguments seem to be pretty cogent. I guess we should just sit it out. Skip this dance. Let others experience the “bleeding edge of the leading edge.” The return on investment just isn’t there, anyway.

Or is it?

Let’s take another look at these concerns.

#1. It’s Just a Fad

If social media is just a fad, then it’s managed to dupe an impressive collection of heavy hitters.

According to a recent study of 100 of the largest companies in the Fortune 500 list, 79% use Twitter, Facebook, YouTube or corporate blogs for communication. Companies as diverse as Sony, Target, Ford Motor Company and Starbucks are all employing some type of social media.

These companies invest millions of dollars in creating a presence on the Internet, and they see social media as an important part of that investment.

Hmmm. . . . maybe they’re on to something?

#2. It Takes a Geek

If you can type (with 10 fingers or fewer) and click, you can use social media.

There are many applications out there to make your experience “friendly.” TweetDeck, HootSuite, Seesmic and even advances in the applications themselves allow most of us to navigate the wild and woolly world of social media with ease. You don’t have to be able to speak hexadecimal code to use social media.

Witness the lower right-hand corner of Ford's home page.

#3. It’s a Digital Black Hole

It’s a fact that there is a multiplicity of time killers out there. Facebook alone has screen after screen of games and adventures that have nothing to do with productivity. Not to mention all of the vacuous Twitter responses to “What’s happening?” that are typed in daily.

The ability to waste time online is ever-present. Of course, a company’s effective AUP (acceptable use policies) for the use of Internet applications can guide employees in the appropriate use of the plethora of applications out there.

Simply stated, social media does not HAVE to be a “digital black hole.” Just because it CAN be a waste of time does not mean that it HAS to be!

#4. We’re Already Too Busy

We ARE busy. The credo, “work smarter, not harder” has its place.  But “working smarter” has its limitations. You can only work so much “smarter” until you must make up the difference with “harder.” This places time at a premium, and clicking and scrolling do not seem to be very productive. Time spent on social media can be extensive, but there are ways to use your time more effectively.

And, a BONUS:

The Opportunity For Branding Is Extraordinary!

The amount of time the global public is spending on social networks has tripled in the past year. That’s quite an audience, is it not? There’s unlikely a better venue out there to ply your trade these days. The Internet itself is a goldmine of resources to educate you on the effective use of these new applications.

For example, there are Twitter tips here, as well as practical insights for both Facebook and Twitter here.  Investigate these extraordinary resources before making your decision.

What are your thoughts? Are you facing skeptics head on?  How do you overcome common objections to social media adoption? Share them in the comment box below.

There are a lot of social media experts out there—including the ones who claim there’s no such thing as a “social media expert”—and they’re telling us how social media works, how it doesn’t work, and how we all must behave in the social media arena.

Much of this advice is framed as “universal truths” that every business must follow. Unfortunately, a lot of it is based on the expert’s personal experience.  And that may not be appropriate for you. Even the most well-intended advice is often off the mark when it comes to your business.

There’s nothing wrong with sage advice, but when guidelines become rules, they need to be scrutinized.

What follows are some of the oft-quoted “rules” that you need to question as you use social media for your own business.

Claim 1: Social Media Has Changed Everything

Balderdash. Yes, we’ve got shiny new tools, and consumers can give more public, vocal feedback on your products and services. However, leads still need to be generated, sales need to be closed and invoices need to be sent; no business survives otherwise.

Furthermore, networking didn’t start with LinkedIn. Before there was social networking there was real-world networking. And you know what? It came with drinks and hors d’oeuvres, so it wasn’t all that bad.

In fact, arguably the best book on social media marketing predates social media marketing: How to Win Friends and Influence People by Dale Carnegie. Go and (re)read that book; everything he talks about is still true today, it’s just that now it happens on Twitter.

Claim 2: You Can’t Sell in Social Media

This statement is the mantra of early adopters who remember “the good old days” of social media, before Facebook had ads and all the spammers realized how powerful and inexpensive the medium could be.

It’s well-documented that Dell has sold million of dollars of PCs and accessories through Twitter promotions. Local coffee shops use Twitter to take orders that are ready when you arrive or promote themselves using location-based apps like FourSquare or Gowalla. (In fact, if you’d like some advice on how to sell in FourSquare, check out Why Foursquare Drives Business.)

Now this doesn’t mean that you should go out and spam everyone you can reach through social media. In fact, that’s probably a quick way to lose followers and even get banned from popular networks. However, when you put the right message in front of the right person in the right social medium, sales happen.

Claim 3: You Have to Stay On Message

This is preached by many of the most successful social media experts out there. But you know who stays on message? Politicians and boring corporations. If you don’t count yourself in either group, then staying on message isn’t for you.

I’ve bonded with people over my love of Phineas & Ferb, photos I’ve uploaded to my personal Flickr account, and my fear of a zombie apocalypse.

In fact, my interest in zombies is so well-known that friends tweet me zombie news and I’ve even received several zombie-themed gifts at events. It seems strange, but the undead have helped build my network.

While that may not lead to direct sales—Google Analytics still doesn’t list “zombies” as a traffic source—it has helped me make new connections and opened up new opportunities that have led to business.

While zombies may not be your cup of tea, sharing your interests—whether it’s gardening, cooking or skydiving—will attract like-minded people to you and help build your network.

As Chris Garrett says in his post “How to Boost Your Personal Brand with Social Media”:

Using light humor, being kind, sharing about more than just your work—including your interests—allow people to connect with you on a human level as well as a business and technical level.

Claim 4: You Need to Have a Lot of Followers

When I asked my network about expert advice they disagreed with, the focus on developing a large following was the most often cited.

There are two types of experts who talk about social media as a numbers game. The first is the social media “guru” whose Twitter bio promises to teach you how to get hundreds of new followers a day, but is somehow stuck at 17 followers himself.

The second is the social media evangelist who is almost always on message and has a business model that requires a large number of customers to succeed. For her, a lot of it is about the numbers.

And in defense of this particular piece of advice, the bigger your network, the more people you can reach. All things being equal, that’s a good thing. If you ask a question and you have few followers, expect few answers. If you have hundreds or thousands of followers, expect a lot more responses.

There’s also the matter of “social proof”: without anything else to go on, we often “trust” someone with a lot of followers, or who gets a lot of comments on his blog or video. Twenty-five thousand followers can’t be wrong… right?

But beyond that, social media is not an arms race. It’s better to have 100 followers with whom you regularly engage than 10,000 who never pay attention to you.

Some people spend each day following as many new people as they can, then unfollowing those who don’t follow them back in 24 hours to free up space for more new followers. What kind of return on investment are they getting for that behavior? When your followers are following 20,000 people, how much attention is being lavished on you?

Likewise, if you’re following tens of thousands of people, how many can you truly engage with? The rule of diminishing returns is at work here.

Claim 5: You Need to Have a Lot of Comments on Your Blog

Nothing gives you a warm feeling like posting a blog that garners a lot of comments. It’s nice to know that your work is having an impact.

That being said, comments aren’t clients. They may make you feel good, but they don’t impact your bottom line. In fact, focusing on comments can be detrimental to your business. I know of businesses that quit blogging because they weren’t getting many comments on their blog. They stopped creating new blog posts that would have increased their online visibility and generated more online leads.

If comments are your business goal, then blog about politics, religion or American Idol. If growing your business is your goal, then focus on whether your blog appears in the search engines and delivers warm leads to your website.

Claim 6: You Can’t Measure Social Media ROI

Of course you can. There are “soft” numbers, like how many people viewed your last YouTube video, how many people subscribe to your podcast, and how influential your blog is according to Technorati. It’s also easy to know how many Facebook friends you have, how many people follow you on Twitter, and how often your most recent blog post has been “dugg.” (Keeping in mind that not all friends or followers have the same importance and social media is not an arms race.)

There are also “hard” numbers, like the traffic social media and blogs send to your website, and how much of that traffic converts into business. If your contact form asks “How did you hear about us?” you may be seeing more people respond with “I follow you on Twitter” or “Your video came up in a Google search I did.”

As you can see from the graphic above, most of the non-search traffic to our site came from blogs (our own and those of other companies) and social media sites where our company and employees are active.

Claim 7: You Have to Be on Facebook (or Twitter, or Have a Blog…)

There’s only one reason to use a specific social platform for business: your audience is there.

There’s no platform that’s right for every company. If you’re using social media to grow a business, you need to focus on the sites and applications that are already being used by your target audience.

You should still reserve your “handle” on as many social media sites as you can, for two important reasons:

1. It protects your brand and keeps someone else from using “your” handle.
2. What seems like an unimportant platform now may grow into a popular place where your audience hangs out.

The important thing to remember is that there’s no one rule that’s right for every company. While much of the advice you hear might be solid, it may not be appropriate for your business. Just because it worked for someone else doesn’t mean it will work for you.

Except for this one rule…

One Rule Worth Following

Provide value. That’s it. In social media it’s all too easy to unfollow, unfriend or unsubscribe from someone who’s not providing value. Every tweet, status update, blog post, video, or check-in should provide value to your audience.

Value means different things to different people. Your value may be in creating thought leadership blog posts. It might be in always posting links to great resources. Or it might be creating irreverent, sarcastic or even off-color commentary on what’s going on in your audience’s lives. The key is to just keep providing that value to your audience.

Now it’s your turn. What social media advice have you heard that you feel is completely off base, or has been the key to your success? Please add your thoughts in the comment box below…

For many companies, the conversation has shifted from “why” or “should” we do social media, to “where” and “how” social media should be done.

A major component of answering those questions effectively is understanding in which social outposts your customers are concentrated, because there really is no benefit in beating your customers to the punch. Companies should follow, not lead, their customers across the social web.

At conferences, I’m often asked something along these lines: “My boss thinks none of our customers are on Facebook, but I think they are. What do I do?”

Here are 4 ways to find out where your customers are in social media:

#1: Hire a Spy

Flowtown and Rapleaf are two of the leaders in the emerging field of social anthropology. It’s ingenious and a bit freaky (like Cirque de Soleil).

You provide a list of your customers’ email addresses and these services figure out how many (and who) among your customers are on Twitter, Facebook, LinkedIn and niche social networks, what their “likes” are and other important details.

Flowtown is perfect for small- and medium-sized businesses (see my review here). Rapleaf is for larger companies. My friend Kyle Lacy does a lot of consulting in this area, helping organizations with Rapleaf analyses.

#2: Ask

Perhaps the most obvious way of finding out where your customers are hanging out in social media is unfortunately the least utilized. Ask them.

If you have a “Contact Us” form, an online lead generation form, an email newsletter signup or a shopping cart, why are you still only asking for name, address and email address? Add data collection fields for Twitter, Facebook and LinkedIn (at minimum).

#3: Email Behavior

Have you added links to your social outposts in your emails? Have you added the ability for email recipients to share content on Twitter, Facebook, Digg and elsewhere? If you send email routinely, you need to integrate email and social immediately.

Most quality email service providers give you the option of easily adding sharing tools, and you can then run a report showing which of your subscribers clicked your Twitter link and/or shared content on Facebook. Presto! Now you know that person is active on those social sites.

#4: Gmail Stalking

Twitter, Facebook and other social outposts have incorporated functionality that allows you to see whether your Gmail contacts are using the services and invite them to connect with you. While this integration is intended for personal use, you can use it for your business, too. Here’s how:

• First, create a .csv file from a list of your customers’ email addresses (you only need email addresses, not names, mailing address, etc.).
• Next, create a free account on gmail.com specifically for this purpose (you don’t want to be doing this on an existing account).
• Third, upload the .csv to your Gmail account.
• Now, go to Twitter and create a new account using your special new Gmail email address.  On Step Two “Find Your Friends” of the Twitter signup process, select Gmail. Bam! Twitter automatically reads all of the email addresses of your customers stored in Gmail, allowing you to track the number on Twitter and/or follow them immediately.
• Now, set up a new Facebook account using your new Gmail address. On Step One “Find Friends” of the Facebook signup process, indicate that you have a Gmail account, and follow the simple instructions. Bingo! All of your customers on Facebook are presented to you, and you should be able to become their “friend” with a single click.

I uploaded a list of approximately 2,000 subscribers to my email newsletter, and was able to track down more than 1,000 on Twitter and 500 on Facebook. Total cost? Zero dollars and about 30 minutes.

Create a free account on gmail.com specifically for this purpose.

On Step Two “Find Your Friends” of the Twitter signup process, select Gmail.

On Step One “Find Friends” of the Facebook signup process, indicate that you have a Gmail account, and follow the simple instructions.

As the social web becomes more interconnected, understanding how your customers are connected (or connectable) to your brand in social media is a sizable part of the success equation.

Are you a social media detective? Let us know your thoughts and ideas below.

It’s the the perennial quest. How can you get more traffic to your site?

After all, without a steady stream of traffic to your blog, there’s little opportunity to engage your audience and convert readers to raving fans.

Methods change and evolve over time. When I wrote my first “how to drive traffic” post about five years ago, the list looked a lot different. There was no Twitter, no Facebook, no social sharing buttons, and no retweet button.

Yet some methods I advocated back in 2005 still work, so think of this as a refresher if you’re already employing all the social tactics for driving traffic.  You would be surprised at how many people don’t actually take the time to implement a variety of tactics. Maybe you can pick up a few new ideas or implement some old ideas you may have overlooked.

This list is in no way complete. I invite you to add your favorite tips in the comment section.

First, the tried and true:

#1: Publish as frequently as possible

The more frequently you post, the more traffic you get because the search engines are indexing your content more frequently. Of course your content has to be compelling as well, but that goes without saying, right?

#2: Pay attention to the headlines (blog post titles)

Using numbers (see title of this blog post!) usually generates good traffic. Titles with “how to” also attract a lot of traffic.

#3: Send an email broadcast

Send email to your list when you have a great blog post you want to share. Ask for comments to encourage engagement and interaction.

#4: Add a link in your email signature

If you use web-based email like Gmail, add WiseStamp to your email signature so you can include links to your blog. Add your blog’s RSS feed so your recent posts are always featured in your emails. WiseStamp works with web-based email services including Gmail, Hotmail, Yahoo mail and AOL.

WiseStamp adds all your links to your email signature and is simple to install and edit.

#5: Include multiple subscription options on your blog

Most blog platforms have RSS feeds built in, but don’t forget to add an email subscription option as well. Email is ubiquitous and if you only offer RSS, you lose a huge opportunity for people to get your content and become regular readers. Email subscription services include Feedburner, Feedblitz and AWeber, to name a few.

Give your readers multiple options for getting your blog updates.

#6: Try article marketing

Article marketing is a powerful way to attract traffic. Post your articles at EzineArticles.com and include a link to your blog in your author resource box. Also set up your author account to automatically send a tweet when you post new articles. That drives traffic to your article which drives traffic back to your blog.

#7: Comment on blogs in your industry

This is all about outreach and boosting your visibility on complementary blogs. Target influential blogs, read them on a regular basis and then contribute to the conversation as appropriate. When you comment, you have the option to include the URL to your blog.

#8. Do some guest posting

Writing on other people’s blogs can introduce you to a new audience and create a surge of new traffic to your blog. You can find more information and a great resource for getting guest posting gigs here.

#9: Conduct surveys and polls

People love to give their opinion. Use Polldaddy or SurveyMonkey to ask your readers what they want or get their opinion. More often than not, those who respond will help spread the word, especially if you ask and/or offer a gift in exchange.

#10: Submit your blog to directories

While it’s debatable how much traffic you’ll get by having your blog in directories, it can’t hurt to be listed. Most definitely I would recommend you add your blog to Technorati, the largest blog directory on the web, and Alltop.com, a popular directory with the best of the best organized by topic.

Now the social media tips:

#11: Make a Google profile

You can’t ignore Google. Set up your profile on Google and include links to your blogs and websites. Whenever someone does a search on your name, a link to your profile will be featured at the bottom of the first page of search results. You can include pictures, links to your blog(s), products, website, and social networks.

Build your profile on Google.com/profiles with links to your blogs.

#12: Syndicate to Twitter

Use a plug-in like Twitter Tools (Wordpress) or an application like Twitterfeed.com to syndicate your new posts to your Twitter stream. Hootsuite, the Twitter management tool, also offers this function. TypePad has this option built into the platform as well.

#13: Syndicate to Facebook

Use the Facebook Notes application to pull your blog feed into your profile and/or fan page.

#14: Syndicate to LinkedIn

You can add three URLs (make sure one is your blog!) to your LinkedIn profile, as well as syndicate your content with the Blog Link application.

#15: Use Hootsuite

Use Hootsuite if you have multiple blogs to syndicate your new content to multiple platforms including your Twitter accounts, Facebook profile and fan page, LinkedIn and Ping.fm to broadcast to more sites for even greater reach.

#16: Distribute your video

Distribute your videos on all the video sharing platforms. Include a link back to your blog home page or specific blog posts that are relevant to the content in your video. TubeMogul is a free site where you can upload your video once and it will be published on up to 20 video platforms including YouTube, Vimeo, Blip.tv, and more.

Distribute your video to many sites with Tubemogul.com

#17: Add the retweet button to your posts

Grab the plug-in or the code from Tweetmeme and make it super simple for your readers to click and share with their networks.

#18: Consider share buttons

There are many plug-ins and add-ons to add buttons to your blog that make it easy for readers to share your content on Twitter, Facebook, Digg, Delicious, Reddit, StumbleUpon, etc. Find the style that suits you and add it to the footer of your blog posts. The popular plug-in used on this site is Sexy Bookmarks.

#19: Use social bookmarking

Use sites like StumbleUpon, Digg and Delicious to share your content. When you have a particularly great post, ask your readers to help you out with bookmarking. Don’t overdo it, but if you think your post deserves some additional attention, don’t be afraid to ask.

OK, your turn. Are you using any of these tips with success? I know there are at least 100 more ways to drive traffic to your blog.  Please add your tips to the list by commenting below.

It’s no secret that social media marketing is the most powerful business-building tool on the planet.  Now any business can directly reach customers, anytime and anyplace.

To take your social media marketing to the max, here are hot social media tips direct from 12 of the top industry masters. You’re going to want to model their priceless advice:

#1: Engage Your Facebook Fans With Questions

“Discussions are the currency of Facebook.  When your fans engage, your fan page comes up in their feed regularly.  A great way to get your fans active is to end each status update with a question.  You can add your own comments to get the ball rolling.  Do your best to respond to fan questions as promptly as possible to keep the discussion alive.” Mari Smith, author of Facebook Marketing

Asking engaging questions gets your fans involved, as seen on this fan page.

#2: ‘Listen’ to Know What to ‘Say’

“The way to make a connection is to talk about what people want to hear.  No-cost and low-cost listening tools help you ‘grow bigger ears’ and then apply what you’ve learned from listening to improve your sales, your service or your future products.  That’s the single most important thing you can do with social media tools.  Free tools: blogsearch.google.com and icerocket.com.  Fee-based tools: radian6.com and scoutlabs.com.” Chris Brogan, author of Social Media 101

IceRocket allows you to track blogs, Twitter and other social media sites for activity based on any date range.

#3: Use Video to Turn Company Mistakes Into Gold

“Even customer service errors present a powerful relationship opportunity.  Create a 2-minute video apology, post it on Viddler and tweet about it as a real-time response.  Give thanks, admit the mistake, apologize, and then WOW your customer to turn the situation around.” Ramon De Leon, Operating partner of a six-store Domino’s Pizza franchise

Watch as Ramon De Leon uses video to turn a company error into a golden customer opportunity.

#4: Leverage YouTube’s Keyword Power

“In February 2010, Americans conducted 9.9 billion ‘expanded search queries’ on Google, 3.6 billion on YouTube, and 2.5 billion on Yahoo! But YouTube users are searching for video content, so they’re less likely to look for something to buy on YouTube than they are on Google.  That’s why I use YouTube keyword tool to get new keyword ideas instead of the Google AdWords keyword tool.  Use your keyword discoveries to optimize your video pages for YouTube users.” Greg Jarboe, author of YouTube and Video Marketing: An Hour a Day

The YouTube keyword tool allows you to capture YouTube users with popular search terms.

#5: Promote SMS Campaigns on Facebook and Twitter

“One hundred million users access Facebook from their mobile phones.  So you want to be promoting your text campaigns there and on Twitter.  Send messages that encourage people to text your keyword and sign up for your mobile coupon or get on your alert list.  Example: ‘For weekly mobile marketing tips Text KIMDUSHINSKI to 95495.  Message & Data Rates May Apply.’” Kim Dushinski, author of Mobile Marketing Handbook

#6: Be Your Own Secret Shopper

“Want to know what people are saying about your brand or about the products you sell? Use search.twitter.com and type in the word ‘wish’ in front of your brand name or product.  You’ll be surprised!” John Bernier, manager of social media marketing for Best Buy

Using search.twitter.com, you can easily find what your customers want, for free.

#7: Give Audiences the Content They Want

“The nature of your business automatically creates one or more customer communities.  For example, Graco, maker of strollers and other child products, only occasionally posts product news on their blog.  Instead, they offer articles on general parenting topics such as ‘Leaving baby with a sitter,’ and ‘Becoming a mom … the SECOND time around.’” Marla Erwin, interactive art director, Whole Foods Market

Graco’s blog understands that consumers want insight, not just product pitches.

#8: Syndicate Your Blog Content to Big-Name Sites

“Syndicate your blog content to strategic, high-traffic social sites like your Facebook page, Twitter, LinkedIn, YouTube and iTunes so you can attract new prospects and bring them back to your home base with opportunities for conversion.  Most people miss this easy opportunity to boost visibility and get a lot more traffic.” Denise Wakeman, online marketing advisor, co-founder of The Blog Squad

#9: Engage in Non–Self-Serving Conversation

“Social media is well, social, so you want to do things that have no obvious ROI, like having a conversation.  And if you’re half-decent at conversation, you know not to talk about yourself the whole time.  People are pretty good at detecting when someone is trying to sell them something, and if that’s how you’re using social media, people won’t engage.  Find fun ways that aren’t blatantly self-serving to talk to your community.” Andrew Mason, Groupon founder and CEO

#10:  Choose a Relationship ‘Golden Thread’

“Companies need to choose one business imperative that runs through their entire initiative.  Do you want to have conversations about awareness, about sales and transactions or about customer loyalty and advocacy?  This ‘big picture’ thinking allows greater clarity on whether to engage in specific tactics—and if so, in what form or fashion.” Jay Baer, social media strategist, Convince & Convert

#11:  Repeat Your Tweets

“No matter what you’ve read and what people tell you, repeat your tweets.  If you get more click-throughs, keep doing this.  If you don’t, stop.” Guy Kawasaki, AllTop co-founder and author of nine books including Reality Check and Art of the Start

#12:  There Is No Silver Bullet

“Social media success depends upon your type of audience, product, company, network and environment.  You need to know your brand, your audience, how to communicate within each specific social network or online community and the right tools to use.  Only the last of those is fairly predictable knowledge.” Jason Falls, social media integration expert with Social Media Explorer

Want to Learn More?

If you’re not fully leveraging the power of social media, relax, you’re not alone.  Most businesses are just now getting started with social media.

There’s one easy way to take your social media marketing to the next level.  By attending the web’s largest online social media conference, Social Media Success Summit 2010, you’ll become empowered to use social media to gain more exposure, better engage customers and grow your business.

The great part is you’ll be learning from 24 social media experts (including the 12 mentioned in this article).  In addition to Guy Kawasaki, Chris Brogan and Mari Smith, you’ll learn how Best Buy, Home Depot, Whole Foods, Foursquare and Groupon are all leveraging social media.

It’s the web’s largest online social media conference.  Go here for a free sample and to learn more.

Have you tried any of these master tips or want to add secret sauce of your own? Let the world know! Please leave your comments below.  After all, social media is all about engaging…

In this video I interview Lewis Howes, author of the book LinkedWorking. Lewis shares how businesses can benefit from LinkedIn.

Listen to the useful tips Lewis shares in this video to get the most out of this business networking platform. Below you’ll find a few takeaways to listen for.

Here is what you’ll learn in this interview:

• Why businesses should be on LinkedIn
• How to use LinkedIn questions and answers to benefit your business
• Why you need to complete your LinkedIn profile 100%
• How to set up the links in your profile for stronger calls to action
• How to use LinkedIn groups
• Why you should add as many contacts as possible

You can find out more about Lewis on his website here.

Do you use LinkedIn? How is it working for you? Have you tried any of these tips?  Please comment below.

Social media networks are fields of dreams for marketers.  With over 500 million active users on Facebook today, there’s no doubt that Facebook is a social media powerhouse.  And although Facebook is a social networking favorite, it’s not alone.

Marketers are taking note of many different social media opportunities and beginning to implement new social initiatives at a higher rate than ever before. Here are 3 new studies that show social media is still on the rise:

#1: Small Business Doubles Social Media Adoption

One positive result from the economic downturn is the rapid growth of social media marketing.

A recent study, “The State of Small Business Report,” sponsored by Network Solutions, LLC and the University of Maryland’s Robert H. Smith School of Business, points to economic struggles as the catalyst for social media’s rapid popularity.

The study results show that social media usage by small business owners increased from 12% to 24% in just the last year, and almost 1 out of 5 actively uses social media as part of his or her marketing strategy.

Here’s a breakdown of what the small businesses reported as the main uses of social media marketing:

• 75% have a company page on a social networking site
• 69% post status updates or articles of interest on social media sites
• 57% build a network through a site such as LinkedIn
• 54% monitor feedback about the business
• 39% maintain a blog
• 26% tweet about areas of expertise
• 16% use Twitter as a service channel

According to the study, different industries are adopting social media marketing at different rates, and while many industries have started using social media marketing in their efforts to reach more customers, many still have not positioned it as their top priority.

According to the survey, “Professional services firms, real estate businesses and entertainment/food/lodging businesses rely more on email marketing than other types of small businesses.  Firms in the education/health/social services sector rely more on social media marketing and direct mail.  Not surprisingly, retailers depend more on print and broadcast advertising.”

The report also measured small businesses’ expectations of social media. While 58% feel that social media “met expectations,” 12% feel it has “exceeded expectations,” while 25% feel social media has “fallen short of expectations.”

Some of the reasons given for social media’s shortfalls were:

• 50% feel it has used up more time than expected
• 19% believe social media has lost them money
• 17% feel social media has allowed people to criticize their business

Here’s a breakdown from eMarketer that shows the performance of social media tactics, according to U.S. small businesses:

Overall, social media use by small business is a major growth area.  The report says it best: “This dire environment has not stifled innovation.  The most successful small businesses are competing by offering superior service and creativity and small businesses are rapidly embracing social media as a way for keeping engaged with customers and tapping knowledge resources.”

#2: Nearly 20% of Marketing Dollars Will Go to Social Marketing in 5 Years

In just the last 6 months, marketers have shifted their attitudes toward social media marketing spending. This was recently affirmed in the new study, “The CMO Survey”, from Duke University’s Fuqua School of Business and the American Marketing Association.  A key finding: Social media marketing budgets continue to rise. According to the results, businesses currently allocate 6% of their marketing budgets to social media, an allotment they expect to increase to 10% during the next year and 18% over the next 5 years.

Back in August 2009, marketers had already planned on devoting more money to social media.  However, in February 2010, marketers reported that they plan to allocate one-fifth of their marketing budgets to social media marketing in the next 5 years.  This is a definite increase from the 2009 projections.  The study features the following comparison from August 2009 to February 2010:

Current marketing budget spending on social media:

August 2009: 3.5%

February 2010: 5.6%

Marketing budget spending on social media in the next 12 months:

August 2009: 6.1%

February 2010: 9.9%

Marketing budget spending on social media in the next 5 years:

August 2009: 13.7%

February 2010: 17.7%

As stated by the director of the survey, Fuqua professor Christine Moorman, “Even though many are still experimenting and learning how best to use social media tools, these results indicate that marketers think social media marketing is here to stay and will play an increasingly important role in their work in acquiring and retaining customers in the future.”

#3: Mastering Social Media: A Top Goal for Marketers

Anderson Analytics and Marketing Executives Networking Group recently released a report titled “Marketing Trends 2010” with some interesting insight into the minds of marketing executives.

When marketing executives were asked to choose the most important trends and buzzwords to pay attention to in 2010, marketing ROI (getting a good return on marketing efforts) was number one, with 58% saying it was the most important trend to keep an eye on.  But what’s even more interesting is that social media made the top 10 list, with 42% choosing it as one of the top trends to watch.  In addition, 72% said they work for companies that are planning social media initiatives in 2010.

The study also explored social media presence and reported some very interesting findings when comparing personal social media use among marketing executives and their company’s social media use. The table below, courtesy of Anderson Analytics, shows how personal and company presence are not very similar and highlights the key differences. Individual executives are most likely to use networking tools like Facebook and LinkedIn, while companies are more likely to keep a blog than individual executives.

Equally interesting is the consensus on how to carry out the social media initiatives. Marketers turn to internal employees, social media consultants and interactive agencies for support and are less likely to use PR and ad agencies.

When selecting a vendor for social media initiatives, marketing executives focus on the influence over a target market and the extent of a consultant’s network as major deciding factors. The table below shows the total breakdown of the importance of specific criteria when choosing a social media consultant:

These three surveys are great indicators that we will continue to see social media marketing rise and perhaps over time see less of the traditional marketing strategies.

We want to hear from you:  Have you seen a major shift to social marketing initiatives in your company? Is there still a hesitancy to make a substantial leap to this new way of marketing or has the shift been an easy transition?  Tell us about your experiences below.

Back in October of 2009 we launched SocialMediaExaminer.com.  The response was immediate and it was big (I’ll share some of the back story in the video below).

We relied 100% on social media tactics to drive traffic to this site.

In less than 5 months, Social Media Examiner was declared the #1 small business blog in the world by Technorati, added more than 13,000 email subscribers, brought nearly 100,000 people a month to the site and is ranked as one of the top 4200 websites in all of America by Alexa.

We didn’t advertise, didn’t rely on the press and almost none of our traffic is coming from search engines.  Nearly overnight, this site has become a top destination for businesses.

This all took place via social media.  We simply leveraged the power of sites like Twitter, Facebook and LinkedIn to deliver the kind of results that would’ve cost us a fortune in the past.  We didn’t spend a dime on marketing, just our time.

Watch the above video to hear more of the story…

Only a few weeks ago we launched a Facebook Fan Page and already more than 2000 people are actively participating.

Here’s a very common sentiment we hear nearly daily.

“Have I told you lately that I love you? No, seriously. I found your site a couple of months ago and signed up for email. Now with all the info I subscribe to I know that 100% of the time yours will always be a great informative read…..so thanks!” Jo McDonald Hooker

Clearly we’re doing something right!

How Does Social Media Examiner Make Money?

One of the big struggles most publishers face is actually making money.  Maintaining a site like ours is a big team effort for a LOT of people.

We toyed with the idea of running display advertisements.  However, it quickly became clear there’s very little money in advertising (we might reconsider down the road).

Since our inception, a “lot” of folks have asked for recommendations to better their social media learning.  The common questions were, “What courses can I take?,” “How do I really master this important form of marketing?” and so on.

So the team here at Social Media Examiner decided to put together a conference just for you.  And it’s called Social Media Success Summit 2010.

So the answer to the question, “How do we make money?” is large online events.

What Is Social Media Success Summit 2010?

Social Media Success Summit 2010 is an event designed to to empower you to build social media marketing plans, track your social media results and learn from other successful businesses.  You’ll also discover how to use Facebook, Twitter, LinkedIn, YouTube, Foursquare and Groupon to attract high-caliber customers and grow your business during this economic slump.

Twenty-four of the world’s leading social media superstars will be summit instructors.

Join Guy Kawasaki (author, Art of the Start), Chris Brogan (author, Social Media 101), Darren Rowse (author, ProBlogger), Mari Smith (author, Facebook Marketing), experts from Best Buy, Home Depot, Whole Foods, Foursquare and Groupon; Steve Rubel (Edelman), Ann Handley (MarketingProfs), Brian Clark (Copyblogger), Greg Jarboe (author, YouTube and Video Marketing), Kim Dushinski (author, Mobile Marketing Handbook), Jason Falls (Social Media Explorer), Jay Baer (Convince & Convert),  Ramon De Leon (Chicago Domino’s Pizza) and yours truly—just to mention a few.  Together this team of “who’s who” in social media will help you succeed using practical tactics.

This is the world’s biggest online event designed to empower marketers and small business owners to master social media marketing.

And the great news is it’s a live online conference you can attend from your home or office.  Click here for a free sample class.

I hope you’ll consider attending! And thanks for supporting Social Media Examiner.

What do you think about our story? Do you have any questions about the summit? Please comment below…