Jason also has a past with Social Media Examiner. He was one of our founding contributors.

Mike: Some might think the title of your book is a little edgy for the business world. Share how you came up with it and what you are setting out to accomplish with this new book.

@JasonFalls

Jason: Well, when Erik and I sat down last December and started talking about the concept for the book, I was really dead set and determined that we needed to write the “No Bullshit” guide to social media marketing.

The reason that I came up with that concept is that over the past few years, as I was giving talks around the country about social media, I’ve always tried to be very simple and plainspoken in how I explained social media, social media marketing and technology to people.

I’ve also tried to be very sensitive to the fact that businesspeople don’t have time to mess around on social networks. They need to know: “How do I get in? How do I set it up? How do I start using it so that it shows me some results?”, because they’re trying to run their businesses. If we as social media consultants and practitioners and advisors say, “We just want you to experiment and play for six months,” nobody is going to give us the time of day.

I’ve always had that sort of no-nonsense attitude. I would come offstage from talking at conferences and whatnot and people would say, “I really appreciate the fact that you’ve got a really no-bullshit style—that you just get right to the point and tell it how it is and don’t make any apologies for it.” So I listened to my audience. They said, “You’re the no-bullshit guy,” so that’s how the title of the book came about.

Mike: Let’s talk a little bit about the implication of the title, which is that there’s a lot of crap—misinformation—out there. Maybe you can share a little about why you felt the need to cut straight to the problem that’s going on right now with social media.

Jason: I guess we should take a step back a little bit. We’re calling “bullshit” on what I call the “social media purists” who have been preaching at us for however long this industry has been an industry.

They’ve been preaching to us that social media is all about joining the conversation, it’s all about engaging with your customers, it’s all about listening first and it’s all about providing value to your audience.

Now, this is where we need to draw a very firm line. Erik and I agree with all of those points and pieces of advice. I consider myself to be a social media purist in line with that philosophical thinking. And I have said those things before, and Erik has too, and we believe in them.

But that’s where the social media purists stop. And if you add the word “marketing” to the phrase “social media,” you’re talking about business. You’re talking about making money. You’re talking about driving business. You’re talking about revenue. So where the social media purists stop, we have to take a step further and say, “No, no, no. There’s a lot more to it.”

There are some social media purists over the years who have said things like, “You cannot or should not sell using social media channels.” We’ve got a couple of case studies in the book showing they’ve said things like, “Well, you shouldn’t be pushing marketing messages on your personal Facebook profile because that’s an inappropriate place for that to happen.”

So we went out looking for stories of people who had gone against this social media puritanical advice and had been successful in doing so—to illustrate the point that if all you think social media is about is joining the conversation, engaging, holding hands in a circle and singing “Kumbaya,” then you’re not going to be in business very long. Because if you’re not thinking about revenue, if you’re not thinking about approaching it strategically, if you’re not thinking about measuring it, then you’re probably going to fail.

Mike: You and I have had multiple discussions about this over the years, and I’m very glad that you’re addressing this. I believe 100% that there is a place for business, marketing and sales specifically in social media. I think that, hopefully, a lot of those purists will eventually wake up and see that there’s a place for that.

You mentioned “Kumbaya,” and in your book you mentioned the Kumbaya Effect. Can you define what that is and maybe we can dig a little deeper into what we need to know about it?

Jason: The Kumbaya Effect is where a person or company gets lost in the warm-and-fuzzy of social media: “Oh, we love engaging with our customers, and we love sitting on Facebook and Twitter and chitter-chattering all day.” That’s fine—there’s nothing wrong with enjoying it. Part of what makes social media fun is that you’re having one-to-one conversations and you’re engaging with your customers.

But if you get lost in the euphoria of being social and forget to be aware of your business, then you lose traction, you lose market share and you lose the opportunity to make money.

Every single business owner out there will tell you, if they know anything at all about their own business, “If I’m not doing something every moment of the day that’s going to lead to revenue, then I’m failing myself. I’m failing my business.”

So in terms of providing content and having conversations with people online as business folks, we need to make sure that we are consumer-centric. I’m not saying that we need to immediately just start dropping links to buy our stuff all the time. That’s not the point.

The point is we need to continue to be social, we need to continue to join the conversation and we need to continue to be consumer-centric. But we have to be business-aware—because if we’re not and we get lost in the euphoria, if we fall victim to the Kumbaya Effect, then we lose sight of our goals and we lose sight of what we need to do to drive our businesses.

Mike: You and Erik have done some research and discovered some businesses that are doing things that go against the grain of the purists. Can you mention one example of a business, big or small, that you think is doing something positive that’s actually generating results?

Jason: Last year for Christmas, my mother, Sara George, wanted a remote car starter, so she wouldn’t have to go out and sit in the car for 10 minutes on cold mornings. So my wife and I sent her a check and said, “It would be better if you have it installed where you live as opposed to us doing it here in Louisville,” which is three and a half hours away. “So here’s your check. Go and get your remote car starter.”

A few weeks after Christmas, she wakes up one morning—it’s really cold—and she goes on Facebook to check what’s going on before she goes to work.

She sees a message from a gentleman by the name of Greg Tackett. Now, she and Greg Tackett are acquaintances probably at best, but they live in a small town in eastern Kentucky. So in a small town, the context is a little different. They probably would say hello to each other walking down the street. They know each other well enough to do that, and so they’re connected as friends on Facebook.

Well, Greg Tackett posts a message on his personal Facebook wall, not on a brand page or anything like that, that says something along the lines of, “Come and get your remote car starter for these cold mornings at Tackett’s Custom Audio Car Stereo Place.” I can’t remember the exact name of the business.

Immediately, social media purists who had seen that flipped out: “Oh, you can’t sell via social media. You can’t put marketing messages on your Facebook personal profile. That’s against the rules. That’s wrong. You can’t do that. You’re a spammer!”

How would you think she responded to that message?

Mike: I think she probably would have said, “Wow, that’s exactly what I need!”

Jason: Exactly! She responded to the message with: “Can I make an appointment for Thursday?”

Even better, the viral nature of Facebook (and this is what you have to really think about) and the context of this man, Greg Tackett, putting that post on his personal wall, increases his likelihood of generating business.

Most of his personal friends live in the same small town. They know him, they know he has children to feed and they know he runs an auto aftermarket shop. And they know it’s cold outside, right? They saw his post and they saw my mother’s activity, and I think there were 12 or 13 people in that conversation thread who said, “I want one too.”

We did the math on that one Facebook wall post on Greg Tackett’s personal page, which was against all the rules of the social media purists. If all of those people had come and purchased a remote car starter that week—which I know my mother did, and several others probably did too—that one wall post generated about $4,000 in revenue for him.

Mike: That’s cool. You mentioned one of the myths earlier: that you can’t sell and you can’t make money with social media. Give me another big myth that you see businesses falling prey to when it comes to social media.

www.youtube.com/watch?v=Uf7neIONxVs

Jason: I think that probably the biggest myth of them all is that you can’t measure it.

Despite the fact that there are a number of people out there now finally talking about the measurement, quantification and qualification of what all of this means, you still have businesses out there asking, “How can I measure how much I’m getting out of Twitter or Facebook? I don’t control those websites. I’m not selling anything there. I’m just having my employees spend time there. What does it all mean?”

I think that obviously asking the measurement question first is missing the point because typically you don’t measure what you don’t have. So you have to start out by saying, “First of all, what do we want to accomplish?” You need to set your goals first.

In the book, we talk about that myth of not being able to measure social media return.

The case study that we use in the book is actually about a brand that people have maybe heard about, but it’s a different scenario. Some folks have maybe heard of the Fiskateers website, which is a scrapbooking online community for the Fiskars brand of scissors.

Without going into too much detail, basically it’s a community of scrapbookers, a branded community, by invitation only. They have about 8,000 members who are avid scrapbookers. Fiskars, the scissors company, sends them samples and gets feedback from them, and so on.

Fiskars developed an 8,000-member community of people passionate about scrapbooking and almost equally as passionate about Fiskars scissors because Fiskars was providing this community for them. Fiskars thought, “We’ve got 8,000 people online who will do anything we ask them to do. Let’s send prototypes and have the community test them. Let’s get product and feature adjustment ideas from them, and let’s let the community decide what the next version of our scissors is going to look like.”

Because they have an 8,000-member focus group at their fingertips, they’ve cut and trimmed their research and development budget. They no longer have to go out and spend hundreds of thousands of dollars with intricate market research focus groups and whatnot, figuring out what people want out of their scissors, because they have those people right there.

So, you can measure it. You just have to have a plan first. You have to know what you’re trying to accomplish so that you can then say, “Okay, how much money did we make? How much money did we save? Are our customers happy?” Those are the three things that CEOs really care about.

Mike: You mentioned earlier selling with social media, and you made it very clear through your examples and discussion that yes, businesses can sell with social media. What I’d like you to do is share a tip or two about how to sell with social media.

Jason: The first thing you need to think about and understand is that when you’re selling things, you’re not just selling through social media, so you want to make sure that you have a comprehensive go-to-market sales strategy. Whether you’re a brick-and-mortar store, you sell virtual products, you sell things online or whatever, you need to think of this not in terms of a social media strategy, but also as a sales strategy overall.

Within the confines of social media, as it were, what you need to think about is that you want to have a point to every communication. The point is always: what is your call to action? What are you trying to get people to do?

When you’re in an informal conversation with a customer, it doesn’t mean you need to drop a link, “Click this and buy,” on everything you say. But you need to make sure that throughout your day, you are constantly following through with the point of your communication. Maybe that’s to register for an upcoming webinar, download a white paper or sign up for your e-newsletter. It’s moving the consumer further down into the marketing funnel.

You have to think about a point that drives people to action—to buy, download, reserve, call or something of that nature. I think that you can do that both in calls to action on your blog and calls to action on Facebook posts.

A perfect example is Dell Outlet, the Twitter account for Dell’s overstock situations. They’ve treated that account differently over the years, but at times, it’s just been a never-ending stream of links for you to click on and get discounts on products. But they have enough people out there who are interested in their products that they can do that. If you have an audience that says, “Pizza joint, I just want coupons and that’s all I want,” then just make your Twitter stream coupons.

Mike: Jason, it’s been a very interesting discussion, to say the least. Where can folks go to learn more about your new book, No Bullshit Social Media, and to learn more about you?

Jason: The book website is www.NoBullshitSocialMedia.com. We tried to make that pretty easy for people to remember. There, you’ve got links to where you can purchase it at Que Publishing, Amazon or Barnes & Noble.

You can also get a free sample chapter as well, so if you read the first chapter and decide that it’s not for you, then you can save a little money and not buy the book. But I think most people will probably find it appealing and will want to buy it.

Kindle and Nook versions are out as well. The electronic versions can be purchased on various websites and apps where you get those. And it should be in most bookstores across the country now as well.

Then as far as I go, I’m @JasonFalls on Twitter. I’m typically Jason Falls on most social networks. I’m happy to connect with folks there. And then www.SocialMediaExplorer.com is my blog and company website where a couple of other writers and I try to keep us all on our toes thinking about the issues of the day in the social media world.

Mike: I encourage everyone to go out there and read the sample chapter of Jason’s book and pick up a copy.

Jason, thank you so much for making time for me today. I really appreciate this interview.

Jason: Anytime, Michael. I love you, and it was great being a part of helping www.SocialMediaExaminer.com get off and running a couple of years ago and I love coming back.

Listen to our complete extended interview below to hear more about Jason’s experience writing the book and his thoughts on Google+ and Facebook competition.

Click here to download MP3.

What do you think about Jason’s no-nonsense attitude? What are your thoughts on his “No Bullshit” guide to social media? Leave your comments in the box below.

Jason talks about how the smartphone revolution is changing social media and the businesses most likely to benefit from these trends. He also shares some of the biggest mistakes businesses continue to make today.

Be sure to check out the takeaways below after you watch the video.

Here are some of the things you’ll learn in this video:

• How location-based services are changing the way businesses use social media
• What types of businesses get the most out of location-based services
• How the smartphone revolution impacts social media marketing
• Why computer-based services will become more mobile-friendly
• Why businesses need to approach social media marketing with clear, attainable goals
• How larger companies are more strategic in their social media marketing
• Why more mainstream businesses will embrace social media in the future

Connect with Jason on Twitter @JasonFalls. Check out Jason’s blog and his latest project: Exploring Social Media.

How is mobile impacting your business ? What’s your experience with location-based marketing? Please leave your comments below.

What follows is an amazing list of social media tools you’ve likely never heard of—covering a wide range of categories:

• Tools for pictures, video, audio and screen capture
• Tools to measure and track results
• Tools to manage content
• Blogging tools
• Twitter tools
• Other social media tools

Try them out. And be sure to report back here with your thoughts.

Tools for Pictures, Video, Audio and Screen Capture

#1: Cinches

Recommended by Denise Wakeman, online marketing advisor and founder of The Blog Squad.

“My favorite new tool is CinchCast.com. This simple tool can record audio, either via the web or phone (there are apps for iPhone and Android), so you can share audio messages with your followers. While audio tools like this are not new, this one seems to work the best and most consistently for me both on the web and my mobile app.

Cinches can be syndicated automatically to your Facebook status (not to pages, though) and to your Twitter stream. It’s simple to find and follow people from your social networks as well. Adding an image and description to the audio message is easy too and boosts visibility and encourages comments and sharing. Cinches can be shared by embedding the player in blog posts and posting links in status updates.

I’m using CinchCasts to repurpose a lot of content into audio: presentations (I record one tip from a PowerPoint and expand on it a bit), blog posts and articles. I also reverse the process and embed Cinch tips in blog posts to expand on the written text and create an experience that encourages my audience to stay longer on my blog.”

Learn more about Denise at Build a Better Blog and follow her on Twitter @DeniseWakeman.

CinchCasts was created by the folks at BlogTalkRadio.

#2: Screenr

Recommended by Tim Ware, owner of HyperArts Web Design, helping businesses build and promote their web presence.

“My favorite social media tool in the past half year has to be Screenr, an enormously useful online service to create screen-capture videos, with audio, easily and for free. Because much of what I do these days involves teaching people how to do things online, usually on Facebook, Screenr is the perfect tool for me. I can just say, “Wait a sec. I’ll send you a video.”

Creating an instructional video on Screenr is just about as easy as it gets, allowing you to record, pause (while you rearrange what’s on your screen) and then click “Done” and that’s it! With a few clicks, you can post the video plus comments to your Twitter account, or download the file as an MP4.”

Follow Tim on Twitter @hyperarts.

Create screen-capture videos quickly and easily with Screenr.

#3: DailyBooth

Recommended by Lewis Howes, the author of two books on LinkedIn and founder of Sports Executives Association and SportsNetworker.com.

“As an online/social media marketer, it’s easier to get more sales (or transactions) from potential customers if those individuals feel like they know, like and trust you.  A great way to let them get to know you better is simply by letting them see you daily. A great way to do this is to record a video each day and post it to your networks.  But who has the time to set up a camera, shoot a video, edit it, wait for it to upload and publish to your network each day?  I know I don’t, as it’s hard enough getting a blog post out once a week!

Pictures solve this problem, and DailyBooth provides a fast-growing social networking site that allows you to easily upload and share pictures in seconds. DailyBooth.com is still under the radar for most, but the interaction for those on it is similar to the mad interaction Twitter users have, and it’s getting more and more additive as the days go by.”

Learn more about Lewis at LewisHowes.com and follow him @LewisHowes.

Be sure to check out DailyBooth. It could be the next big social media tool in the future.

#4: Skitch

Recommended by Clément Yeung, co-director of Easisell, a digital marketing and design company that helps small businesses achieve success online.

“I love Skitch because if you constantly need to communicate complex on-page issues to people, then Skitch helps you do it seamlessly from your desktop! Just a few clicks and you have a shareable link that you can send to anyone you like. It’s also free.”

Follow Clément on Twitter @ClementYeung.

Skitch is your online camera and pen. You can screengrab anything, add a note and share it quickly.

#5: Instagram

Recommended by Christine Gallagher, relationship marketing speaker, trainer and coach.

“Instagram, which is an addictive, free photo-sharing app for the iPhone.

It’s social and fun to share your pics with others and see theirs as well. You can also comment or like others’ photos, follow other users and see what they’ve posted lately. It’s super-simple to use and my favorite thing about it is that you can transform seemingly ho-hum pictures into unique little works of art with the assortment of filters available. Two thumbs way up.”

Learn more about Christine at Communicate Value and follow her on Twitter @christineg.

"Use Instagram to take pictures, add filters to make them look artsy or retro and then share them on Facebook, Tumblr, Twitter and Flickr."

Tools to Measure and Track Results

#6: Argyle Social

Recommended by Jason Falls, principal of Social Media Explorer, a social media marketing consulting firm based in Louisville, KY.

“Because my primary use of social media is to share great content, I think the tool I’ve become most dependent upon in the last six months is Argyle Social. It’s a URL shortener that has an elegant suite of measures around it, a bookmarklet for easy use and the customization you would need to separate your shares on Twitter from those on Facebook to deliver different messages around the same content. Once they add LinkedIn and perhaps even Posterous or Tumblr to their publishing options, Argyle could become THE tool for folks who not only want to share, but also measure the impact of that sharing.

I know I’ve driven over 150,000 clicks to various content in the last six months. I can break those down and tell you exactly how many I drove to certain pieces of content, too. My own and other sites I found and shared with my networks. That’s pretty powerful information if one of your goals is to share or build trust. I can put numbers around that now.”

Learn more about Jason at SocialMediaExplorer.com and follow him on Twitter @JasonFalls.

Argyle Social helps you use social media strategically.

#7: TwentyFeet

Recommended by Mari Smith, social media speaker, trainer, thought leader and co-author of Facebook Marketing: An Hour a Day.

“Here’s my fave new tool: TwentyFeet.com—aggregate all your stats in one place!

I love this simple social profile analytics platform with its easy setup, intuitive interface, daily stats emails and very low micro payments model. Credits are just $2.49 per account for an entire year, but users get one Facebook and one Twitter account free forever. You can monitor one or more accounts from Twitter, Facebook, YouTube, bit.ly, Google Analytics, MySpace and more and see how your key performance indicators develop over time. Oh, and another reason I love TwentyFeet? Their logo is a giraffe (the tall blonde!), my favorite animal!”

Learn more about Mari at marismith.com and follow her on Twitter @MariSmith.

Check out TwentyFeet for a low-cost social media analytics tool.

#8: PostRank and PostRank Analytics

Recommended by Kristi Hines, an Internet marketing specialist with Vertical Measures.

“One of my favorite social media tools/resources is PostRank. You can gain an amazing amount of insight into what topics get the most engagement on a particular blog (such as Social Media Examiner) by finding it in their directory and using the Good, Great and Best filters to see what posts have the most comments and social shares. The best part is that researching another blog‘s social sharing statistics is free, and it’s something you can look at for your own blog as well by making sure it’s listed on their site. If it’s not, just enter the URL in the search box, and they’ll email you as soon as it’s on their site. Then wait a week or two and start discovering what’s most loved by your readers.

If you’re interested in learning more about your own social engagement scoring, you can also sign up for their in-depth social analytics. It’s only $15 per month to analyze up to 5 sites with custom tracking on 10 additional pages within those sites. You can even connect your Google Analytics with PostRank and see how social engagement matches up with your conversion rates and goals.”

Learn more about Kristi at Kikolani and follow her on Twitter @Kikolani.

PostRank Analytics is also recommended by Jay Baer, a hype-free, tequila-loving social media strategist, speaker and coach.

“PostRank Analytics is my favorite tool because it solves a very real problem for bloggers, which is how to understand the full impact of a blog post. What’s more important, page views, comments, tweets, Facebook shares? PostRank Analytics tracks all of the actions related to each of your posts, and compiles a consolidated score that helps you understand what your audience wants from you and your blog. It’s like a psychic, if psychics also had fancy charts and graphs!”

Learn more about Jay at Convince & Convert and follow him on Twitter @JayBaer.

PostRank Analytics is an inexpensive tool with tons of value if you're looking to learn more about how to increase your blog's or website's social media engagement.

#9: Postling

Recommended by Jeff Korhan, professional speaker, consultant and columnist on new media and small business marketing.

“Postling is a tool that brings together multiple social media channels into one interface. What makes it invaluable for me are the email notifications I receive when comments are made on my professional Facebook page. To my knowledge, it’s the only social media tool with this capability. All of the comments are nicely presented in clean threads that maintain the continuity of the conversation, thereby allowing me to easily make timely comments, or schedule them for later.”

Learn more about Jeff at jeffkorhan.com and follow him on Twitter @JeffKorhan.

Postling is also recommended by Stephanie Sammons, the voice behind Smart Social Pro, a resource for professional practitioners to help them understand how to leverage the power of social media and blogging in their practices.

“A tool that can help you stay focused on relevant tracking and engagement is Postling. Postling is designed with the small business owner and professional in mind and can simplify your social media activities. It’s a clean and intuitive dashboard that offers management features to track, engage and publish to your relevant social media profiles, and even to your blog. (It plays nice with WordPress.)

Most importantly, Postling will send you a daily email update of all of your comments so that you know who’s engaging with you and what’s being shared or said about you. (It’s great to know you won’t miss anything.) The basic features are available with a free account. The paid account at $9.00/month allows for multiple accounts per social network, brands and users, providing instant email alerts and an analytics dashboard. And there’s also a premium version for power users at $49.00/month. Overall, Postling is well on its way to becoming a great tool for business owners and professionals!”

Follow Stephanie on Twitter @StephSammons.

Give Postling a try to manage your social media activities.

#10: Sysomos

Recommended by Nick Shin, online marketing strategist specializing in SEM, social media, and PPC.

“Sysomos, by far, has been my favorite social media tool. (Disclosure: I am the SEM and social media specialist at Marketwire and we acquired Sysomos in July.)  Since then, I’ve been able to take advantage of what Sysomos has to offer. I use Sysomos to monitor our social media conversations on Twitter, Facebook, LinkedIn, forums and blogs. The ease of use, robust features and convenience have cut my monitoring time in half. In addition, as the founder of #smmeasure social media measurement chat, I can tell you there’s a lot of concern about how to measure social media. The more I use Sysomos, the more it eliminates the need to keep ‘proving’ the value of social media because of the actionable insight you can get from its analytics. With all of my other responsibilities, any tool that will help me do the same job in less time is a win. I highly recommend getting a free demo.”

Learn more about Nick at Marketing Shindig and follow him on Twitter @shinng.

Check out Sysomos to monitor your social media activities.

#11: Inside View

Recommended by Jacob Morgan, principal of Chess Media Group, a social business consultancy focused on customer and employee engagement strategies.

“My favorite new tool that I started using within the past 6 months is Inside View (through a customized enterprise version of Salesforce).

Inside View (their Salesview product) allows you to make the “social sale” by extracting valuable company information about a person or prospect prior to making a sale. You can get market cap, the org structure, list of key employees and the social sites they belong to, relevant company news, addresses and phone numbers and more; all from your Salesforce “lead” view. You can then sync all of this information with your Salesforce account so that it actually fills in the information for you.”

Follow Jacob on Twitter @jacobm.

Inside View is truly a valuable tool that integrates social data with CRM data and is a must-have for anyone even remotely involved driving business for an organization.

Tools to Manage Content

#12: Trunk.ly

Recommended by Nathan Hangen, Internet marketing strategist and founder of Webrepreneur Media.

“Recently I was looking for a better bookmark solution, and I was getting so desperate that I was thinking of developing it myself. Tumblr was too big, and sites like Delicious and other social bookmarking services felt walled off. Then someone pointed me to Trunk.ly, which you feed with your Twitter and/or Facebook account, and I was hooked. Trunk.ly keeps a history of the links that you like or Tweet and makes them searchable and easy to share. If I was going to build a solution, this would be exactly what I built. It’s beautiful.”

Learn more about Nathan at nathanhangen.com and follow him on Twitter @nhangen.

Trunk.ly keeps track of all of the links you share on Twitter and Facebook.

#13: Storify

Recommended by Michael Brito, VP for Edelman Digital and has worked for HP, Yahoo! and Intel.

“My favorite tool is Storify which is fantastic to aggregate and curate content from around the web. It’s great for events, product launches, etc.”

Learn more about Michael at social media blog and follow him on Twitter @britopian.

Storify is a great social tool to tap into the power of stories.

#14: Posterous

Recommended by Jim Lodico, copywriter and marketing consultant specializing in creating powerful content and teaching businesses how to use blogs.

“I just started using Posterous and I really like the potential. It allows you to post to 20 or so social media channels all through email. Photos, video, blog posts, even podcasts can all be distributed throughout your network just by sending an email. I really like the simplicity and the ability to manage all your social media accounts at once.”

Learn more about Jim at jalcommunication.com and follow him on Twitter @jlcommunication.

Posterous offers an alternative to a traditional blog for publishing content online.

Blogging Tools

#15: Apture

Recommended by Ching Ya, author of Social @ Blogging Tracker.

“One of the new social media tools I found in the last 6 months is Apture. I was between installing it or Wibiya, but because I’ve decided to emphasize visitors’ sharing on Facebook and Twitter, I went for Apture instead. It turned out to be one of the best decisions I’ve made. The catchy, customizable drop-down bar on top of the site makes sharing easy and friendly. You can search for related content—not just posts, but videos and images to be linked to as well. Your visitors can even use it to search similar posts within your site. Highly recommended!”

Follow Ching Ya on Twitter @wchingya.

Apture adds a social dimension to your blog.

#16: OnlyWire

Recommended by Dino Dogan, blogger, writer, motorcyclist, dog trainer, singer/songwriter, martial artist and founder of DIY Blogger.

“OnlyWire can auto-submit your blog post to 42 top social network sites like Digg, Reddit and StumbleUpon. By doing this, you build backlinks to your blog the quick and easy way. This doesn’t improve your page rank but it does improve your social rank so much that in one of my tests, this one technique alone took me from the page 14 on Google to page 4.”

Learn more about Dino at DIY Blogger and follow him @dino_dogan.

Use OnlyWire to build backlinks to your website or blog.

Twitter Tools

#17: FormuLists

Recommended by Elijah R. Young, lead strategist and owner of Social Talk Live.

“My favorite social media tool over the past 6 months has been FormuLists. FormuLists allows me to effortlessly keep up with my newest followers, my recent conversationalists and tons of other specifications that I can adjust in my settings to keep me on top of all of the new folks I meet in my Twitter timeline. Before FormuLists, I had to hope I remembered who I added to my lists, and work around crossover… It was just a mess. Now I can just focus on keeping up with conversations that matter to my followers, and pitching in when appropriate.”

Follow Elijah on Twitter @elijahryoung.

FormuLists is also recommended by Ann Smarty, an experienced blogger and SEO consultant at BlueGlass.com.

“The tool that I’ve just recently discovered and fallen in love with is FormuLists. I have a lot of followers and it’s been almost impossible for me to organize the following manually. The tool has quite a few very handy options.”

Learn more about Ann at MyBlogGuest.com and follow her on Twitter @myblogguest.

FormuLists manages your followers for you so you can focus on building your relationships.

#18: HashTracking

Recommended by Lori Taylor, a self-proclaimed “URL-junkie,” and an award-winning marketing veteran with 20 years experience turned social technologist by day and angel investor (Klout, Live Matrix, Pixsy) by night.

“My favorite new Twitter tool is HashTracking, which we use to track campaigns on Twitter. It takes group conversations and measures the influence and type of engagement level for each participant. The reason I’m in love with it is because the depth of data is incredible. Starting with the total number of people who participated in the group conversation, HashTracking chunks the participants into 4 buckets they call leaders, people who were engaged, just curious, and even identifies the wallflowers. We can get content to the most powerful hands who can truly give us the most reach on a specific topic, not just a broad category.”

Learn more about Lori at lorirtaylor.com and follow her on Twitter @lorirtaylor.

HashTracking is a great testing tool for all kinds of direct response metrics such as a top-ten list for impressions, number of tweets and follower count for each person using your hashtag (for free).

#19: Oneforty

Recommended by Ekaterina Walter, social media strategist at Intel.

“My favorite tool of the past 6 months is oneforty. Oneforty helps you discover thousands of tools that help you do more with your business, career or life using Twitter! This is essentially a directory of various Twitter apps that can help you do whatever you can possibly imagine on Twitter from helping manage your brand Twitter account to managing your followers to finding fun apps for your everyday life. I love their Toolkit feature which allows you to see what other industry leaders or even brands are using to manage their presence.”

Learn more about Ekaterina at ekaterinawalter.com and follow her on Twitter @ekaterina.

Oneforty also just introduced the Q&A section where the community of tweeps can share tips and tricks and help each other discover new cool ways to engage.

#20: TweetDeck for Chrome

Recommended by Corbett Barr who wants to help you attract as many visitors to your site as you need to make your business thrive.

“My favorite new social media tool is definitely TweetDeck for Google’s Chrome browser. I love it because I get all the awesome functionality of TweetDeck without having to run a separate application. I also love how it integrates multiple Twitter accounts into one combined column of @ replies and another for direct messages. It’s a huge time-saver for people who tweet a lot from different accounts.”

Learn more about Corbett at Think Traffic and follow him on Twitter @CorbettBarr.

Chrome users can also use TweetDeck to manage their Twitter accounts.

Other Social Media Tools

#21: LinkedIn Company Page

Recommended by Linda Coles, a sought-after speaker who also runs various workshops and seminars on how to use social media tools effectively and productively.

“I love the LinkedIn Company Page upgrade as you can upload three banner ads, add video to each product or service page and you’ve even got analytics to monitor what’s going on. It may well get as good as a FB business page but in a different environment.”

Learn more about Linda at Blue Banana and follow her on Twitter @bluebanana20.

LinkedIn Company Pages are a welcome addition for businesses on social media.

#22: Quora

Recommended by Lori Randall, online marketing strategist specializing in social media and WordPress sites. Follow Lori on Twitter @lori_randall.

“Quora, an online knowledge hub for mostly social media and technology, is a tall glass of water. People ask insightful questions and exchange substantive answers. I was starting to feel like I was in a social media desert of genuine thought because of all the noise and this has risen to quench my thirst for knowledge admirably.”

Quora has become a popular Q&A platform in a short time.

What Are Your Favorite Social Media Tools?

Have you used any of the social media tools mentioned above? Which ones are your favorites? Which other social media tools would you add to this list? Please share your comments below.

Social media is a big subject. If you’re looking for some reliable places to go for the best tips and social media tactics, look no further!

Our second-annual contest generated more than 300 nominations. Our panel of social media experts carefully reviewed the nominees and finalists, analyzing the quality of their content, the frequency of posts and reader involvement (among other things).

The following are the winners of Social Media Examiner’s Top 10 Social Media Blogs for 2011.

If you’re looking to master all that social media has to offer, these rich blogs need to be at the top of your reading list.

1. Brian Solis: The grand master of social media, Brian is one of the web’s leading social media evangelists and his blog is required reading for businesses.
2. TopRank: This popular blog, the brainchild of Lee Odden, provides exceptional social media advice and should be one of your daily destinations.
3. Convince & Convert: Jay Baer’s Convince & Convert provides outstanding content for businesses seeking to embrace social media. This is the second year Jay has made our list.
4. Six Pixels of Separation: Mitch Joel offers consistent and thought-provoking content delivered with personality.
5. Social Media Explorer: This blog, from Jason Falls, provides excellent perspective on the current state of social media and should be a regular stop for serious social media marketers. This is the second year Jason has made our list.
6. Brand Builder: For businesses looking to dive deep into social media discussion, check out Olivier Blanchard’s rich insights. This is the second year Olivier has made our list.
7. Spin Sucks: Gini Dietrich’s blog takes a look at social media from a PR perspective. Check her site out!
8. Danny Brown: Danny Brown’s blog examines the human side of social media with rich content and insights.
9. The Anti-Social Media: For something completely unique, check out Jay Dolan’s satirical blog on the state of social media.
10. BrandSavant: This unique blog from Tom Webster combines a great intellect with with common sense, giving it an edge.

Congratulations to the winners. Be sure to check out these amazing blogs!

Share the love: Feel free to post the above list on your blog (just reference this post).

The badge of distinction: If you’re a winner, you can post the image you see here on your blog and please link back to this page.

A special thanks to our judges! Thanks to David Armano (Edelman), Debbie Weil (author, The Corporate Blogging Book) and Rick Calvert (CEO, BlogWorld) for their participation.

Do you frequent any of these blogs? What do you think? Share your comments in the box below.

Since we started Social Media Examiner in October 2009, we’ve published more than 280 articles. These original posts were written by dozens of social media professionals.

We decided to tap their knowledge and expertise to see what’s likely coming next year. Here are their predictions for where social media is headed in the next 12 months.

#1: Marketers will have more tools to stimulate conversation.

Tom Martin

“Social Media will become Conversational Marketing and its practitioners will shift their focus more to ideas and technologies that can create or stimulate conversation versus simply focusing on the engagement in conversation. These technologies will be very data measurement–driven, like QR codes for instance. By making this shift, social media consultants will retain and improve their standing within the internal ROI-driven cultures of today’s companies.”

Tom Martin is founder of Converse Digital. He works with companies and ad agencies to help them monitor, create and engage in digital conversations to grow market share or increase customer loyalty.

#2: More companies will invest in social media.

Nicole Kelly

“As paid search traffic and conversion rates continue to decline and become more expensive, companies will start looking to social media to replace volume. Therefore, measuring the ROI of social media will become a top priority as companies consider expanding budgets and staff members for social media–related activities.”

Nicole Kelly is the director of social media for CareOne Debt Relief Services and is passionately working to understand and help define social media measurement.

#3: Social media will become mainstream.

Debbie Hemley

“In 2011, the social media dust will finally settle and folks will stop referring to it as ‘new’ media. Social media will take its rightful place on the editorial calendars and budgets of corporate marketing departments. The calls to action will reverberate virtually and within the brick-and-mortar planning rooms of corporate marketing departments. Those who hadn’t before will report reading online news, magazines and books; and watching more full-length and short videos on a myriad of screens and devices than they did in 2010. We will catch up with friends and colleagues as we leap from one geolocation to the next.”

Debbie Hemley is a blogger and nonfiction writer. She writes about social media, marketing and writing.

#4: Quora will leave beta and become a serious player in social networking.

Peter Wylie

“Quora is superior to any other question-and-answer platform in terms of quality, and it has fantastic technologists working on the product to help it scale.  Its experiment with setting up Twitter handles for every topic on the site using Mechanical Turk was genius, and it shows a clear strategic desire to integrate more closely with other social behavior.  Expect Quora to be brought up in conversation with Twitter, Facebook, LinkedIn and YouTube in 2011.”

Peter Wylie is lead researcher for Three Ships Media, an emerging media marketing company that specializes in using blogs and social networks to connect clients with target customers.

#5: People will demand more from social media.

Jason Falls

“Business will demand more business-driving proof, readers will demand more substance to blogs and those who are practitioners will have to demand excellence out of themselves. This will go a long way in cleaning up the industry, in my opinion. The ‘gurus’ will fade away while the practitioners excel. If you aren’t moving the needle, you’re done.”

Jason Falls is principal of Social Media Explorer, a social media marketing consulting firm based in Louisville, KY. He is the author of the popular industry blog SocialMediaExplorer.com.

#6: Social media will no longer be something the “cool kids” are doing.

Lewis Howes

“Social media is something all entrepreneurs and businesses have to do if they want to succeed going forward. In the last year, we’ve seen many start to jump in and experiment with various campaigns on Twitter, Facebook and geolocation networks. Going forward, we’ll continue to see more of that and I see mobile and social media meshing even more.  There will start to be actual numbers and statistics to back up what works and what doesn’t.  2011 will be an interesting year during which creativity will continue to thrive, yet social media will start to gain solid support with evidence that it does in fact work.”

Lewis Howes is the author of two books on the topic of LinkedIn and runs the largest resource of sports social media marketing content online.  Learn more at LewisHowes.com.

#7: Facebook will become a real ecommerce platform.

Tim Ware

“I predict Facebook will launch a Facebook-based ecommerce payment system so that users can truly complete the entire checkout process without leaving Facebook. No iFrames, no logging in to your Paypal account, etc. Look out, Paypal!”

Tim Ware is the owner of HyperArts Web Design, helping businesses build and promote their web presence. His focus these days is Facebook app development and Static FBML.

#8 Social communication skills will get better.

Linda Coles

“We will all get cleverer with how we communicate online and add a little etiquette as we realize we are not simply communicating with another computer, but a warm-blooded human. Networking and developing relationships online is no different than offline, so let’s stop treating it differently. The Internet has simply increased its scale.”

Linda Coles of Blue Banana is a sought-after speaker who also runs various workshops and seminars on how to use social media tools effectively and productively.

#9: Social media will expand through creativity, diversification and content.

Terry Lozoff

“Tumblr saw a decent amount of buzz in the business world during the latter part of 2010, but still has a relatively light presence in the corporate world. Following in the footsteps of brands like Huggies and news organizations like Newsweek and The New Yorker, more brands and content-based organizations will take a longer look at Tumblr in 2011, and how to engage with a new base of consumers through this channel, as well as others in the social periphery.”

Terry Lozoff is the president and CEO of Antler, an experiential and digital marketing agency based in Boston, MA.

#10: Internet noise will reach rock-concert levels.

Dino Dogan

“Three to four billion people are currently NOT online. However, given the growth and adoption patterns over the last 10 years, I wouldn’t be surprised if by the end of 2011, more than 4 billion people are using the Internet, effectively doubling the current Internet population. Where is this growth coming from? This new emerging market is coming from Africa, the Middle East and South America. In 2011, a new playing field will open up filled with people hungry for specificity, quality and education.”

Dino Dogan is a blogger, writer, motorcyclist, dog trainer, singer/songwriter and martial artist. He’s currently working on Human-Dog Problem Tree, a thesis in human-dog relationships. His home is at DIY Blogger.

#11: Social media will become targetable.

Jay Baer

“2011 will be the year of convergence and integration. We’ve been talking about ‘one-to-one marketing’ for 20 years, but in 2011 we’ll finally start to see it become a reality. We’ll start to be able to send an email only to customers who clicked a particular bit.ly link on Twitter. We’ll be able to send a Facebook status message only to customers who visited a particular page on our website. We’ll be able to meaningfully segment our social communication, and that will make social far more useful for companies and organizations of all sizes and levels of sophistication.”

Jay Baer is a hype-free, tequila-loving social media strategist, speaker and coach. He’s the author of Convince & Convert, one of the planet’s most popular social media blogs. And his latest book is The Now Revolution.

#12: Social media will become more cross-functional.

Jacob Morgan

“Social media will branch out from typically being owned by PR and/or marketing departments.  Social media itself will be seen as just a channel instead of a panacea for solving all organizational business problems.  Social media will also be looked at as more than just an external-facing communication channel; it will be perceived as an internal communication channel.  I think we will also see a broader movement toward ‘social customer’ strategy, which seeks to solve organizational business problems as they pertain to customers. This means integrating people, process and technology.”

Jacob Morgan is the principal of Chess Media Group, a social business consultancy focused on customer and employee engagement strategies, and authors a popular blog on Social CRM and Enterprise 2.0.

#13: Small businesses will stand a better chance of competing with the bigger names.

Ching Ya

“2011 will be the year where social media can be a game-changer for many sectors. Data on user experience and personalized sharing will be more emphasized than ever, but so will be the dispute about privacy and where the line should be drawn. Profile security will probably be another huge issue that requires a clear standard and resolution from the authority.”

Ching Ya is the author of Social @ Blogging Tracker. She provides Facebook customization service for small business.

#14: There will be a shakeout in second-tier social media platforms.

Rich Brooks

“This shakeout will leave Facebook, Twitter and LinkedIn as the only viable social media platforms for business. They will continue to steal ideas from each other to where their services overlap and they’ll all become a bit homogeneous, leaving an opportunity for a disruptive technology in 2012. In addition, prominent B-schools will start promoting their social media course loads, legitimizing social media for giant corporations. Finally, Justin Beiber will cause a massive overload of the social media networks, forcing us all to re-evaluate our priorities.”

Rich Brooks is president of Flyte New Media, a web design and Internet marketing company helping small businesses succeed with SEO, blogging, email marketing, social media and websites that sell.

#15: 2011 will be the breakout year for social search.

Jeff Korhan

“There will be less noise as marketers seek more personalized interaction with consumers.  Fresh and creative methods of social marketing that encourage engagement will become the norm—along with a noticeable decrease in traditional brand marketing.  This progressive use of social media for what it does best will generally result in business becoming profoundly social.”

Jeff Korhan is a professional speaker, consultant and columnist on new media and small business marketing. Read more on his website.

#16: Content marketing will drive social media forward.

Kristi Hines

“More businesses will continue to jump into social media, but instead of pushing sales pitches, they will be pushing content in the form of blogs, infographics, ebooks, whitepapers, free reports and much more.  Content development is growing in popularity, and social promotion—when done correctly—is the best way to make content marketing successful.  The only real issue with this will be if businesses go overboard pushing poor content in an attempt to try to get it to go viral.”

Kristi Hines is an Internet marketing specialist with Vertical Measures and author of Kikolani, a blog that focuses on social media and networking strategies for successful bloggers and businesses.

#17: Social media will have an ever-larger impact in the search engine rankings.

Jim Lodico

“In the same way that the search engines currently value incoming links as a way of giving credibility to a website, I think we will also see Facebook Likes, tweets and other forms of social media sharing working their way into the formula. From a publishing perspective, this isn’t a big change. High-quality, outstanding content is still key to an organic SEO campaign. Publishers (and who isn’t a publisher these days) need to create content that others will want to share and make it easy for them to do so with Facebook Like buttons, Tweet This buttons and other easy-to-use social media tools built right into the post. Visitors should be encouraged to share across social media channels, especially as this sharing starts to play a more important role in the search engine rankings.”

Jim Lodico is a copywriter and marketing consultant specializing in creating powerful content and teaching businesses how to use blogs.

#18: Curation tools will become the primary way people use social media.

Jamie Beckland

“I could tell you that all key metrics (like time spent, amount of content generated and influence) around social media will hit new records in 2011, but you already knew that, didn’t you? With hundreds or thousands of online connections, it’s impossible for people to keep track of all of the great content from their social network. In 2011, we will reach a tipping point, where there is no way to manage social media without a curation tool. From Facebook’s Top News to Cadmus to Google Reader, filtering and prioritization is already a thorny challenge. In 2011, it will become a crisis as the number of voices, and number of channels, continue to explode. Look for a new set of consumer-oriented tools to lead the way, as business tools for marketers lag.”

Jamie Beckland creates social and emerging media programs for White Horse, a digital marketing agency, and has built online communities since 2004.

#19: 2011 will be a year of listening, courage and enabling.

Ekaterina Walter

“More and more brands will realize the power of listening before engaging (and not the other way around). I anticipate more brands will have the courage to open up and truly and humanly participate, not just broadcast. Brands are also realizing how critical it is to fully enable their employees to become brand ambassadors, hence you see more brands creating internal university-like training around social media and putting Social Media Center of Excellence functions in place. This list is not exhaustive at all, but it demonstrates that more brands are going back to marketing basics and focusing on their objectives, their stories and on empowering internally rather than on technologies and platforms.”

Ekaterina Walter is a social media strategist at Intel. She is a part of Intel’s Social Media Center of Excellence and is responsible for social networking strategy and social media enablement. Read more on her website.

#20: Influence will be measured by follower and fan engagement.

Dr. Rachna Jain

“Social media will continue to evolve toward followership/fans as a measure of influence. Not numbers for numbers’ sake, but instead, how many people can you activate to your cause or belief? It will be less about growing a huge fan base, and moving more toward growing an interactive and engaged fan base. Whoever drives the most engagement wins.”

Dr. Rachna Jain is a psychologist by training and a social marketer by preference. She writes about the interconnections of neuroscience, psychology and social media.

#21: Personal authenticity will become increasingly important.

Stephanie Sammons

“Business owners and professionals will cultivate personal authenticity to rise above the increased noise, earn the respect of their target markets and ultimately generate new business.  Outsourcing social media activity or utilizing shortcuts to automate blogging and social media participation will not be effective for building community and developing new business relationships within the social world.  My best advice?  Be yourself, develop a strategy and establish a system for managing all your efforts.  Remember, marketing is a commitment!”

Stephanie Sammons is the voice behind Smart Social Pro, a resource for professional practitioners to help them understand how to leverage the power of social media and blogging in their practices.

#22: Brands will use more one-on-one communication on social media.

Lori Randall

“Social Media is still a novelty to many. Brands that beam content via social media like a TV commercial enjoy some success just because it’s new.  I see a huge shift in coming in 2011. I predict that mass media approaches will continue to run riot, but that mainstream people will develop a clear-eyed view on this murky subject and seek out unaffected, one-on-one communication that meets their desire to be heard, understood and helped concerning what matters to them most.  Scripted answers from an outsourced ‘Social Media Department’ won’t do. This dynamic will cause brands that communicate like normal people (instead of infomercials) to rise above the babble and get noticed because they will be so rare.”

Lori Randall is an online marketing strategist specializing in social media and WordPress sites. She often asks, “What truth about your brand makes your heart pound? Then work it!”

#23: The social media industry will “reboot.”

Elijah Young

“Brands that have hired outside consultants to handle social campaigns will start to look for more than friends/followers/fans as a metric of success, and start looking at the bottom line of their business.  Expect many fly-by-night specialists and consultants to see much of their client base dwindle due to a lack of tangible business results from their campaigns.  Expect the entire industry to start to mature, possibly with some industry-wide metrics and standards being adopted by the most forward-thinking of the bunch.”

Elijah Young is the lead strategist and owner of Social Talk Live. He’s also a business strategist who helps existing and new companies promote and grow their business.

#24: Expect to see more traction, innovation and spending in group buying in 2011.

Christine Gallagher

“I believe we’ve only just begun to scratch the surface in the group buying space. Services like Groupon, Living Social and BuyWithMe will continue to grow, spawn competitors and change the way businesses offer—and customers reap—the benefits of discount deals.”

Christine Gallagher is a relationship marketing speaker, trainer and coach. Christine helps small business owners maximize their profits using social media and online marketing techniques.

#25: In 2011, we’ll see a further divide between Twitter and Facebook.

Bill Seaver

“Facebook will continue to grow and broaden both how many people use it and what people do with it (i.e., Facebook email), whereas we’ll see Twitter narrow in use and appeal. People who continue using Twitter in 2011 will have a reason for being there beyond connecting with long-lost classmates and sharing photos of their weekend activities. They will overwhelmingly have business reasons for staying connected on Twitter. As such, Twitter will become a platform where you can connect with some people in their professional lives, and Facebook will continue to be the platform where you can connect with most people in their personal lives.”

Bill Seaver is the founder of MicroExplosion Media, a social media marketing consulting firm based in Nashville. He’s an active blogger and podcaster.

#26: Social media marketers will get the value—and necessity—of relying on direct-response tactics.

Tia Dobi

“In 2009, I made $40,000 from one tweet, thanks to my skill in evoking ROI learned from teachers like Claude Hopkins, John Caples and David Ogilvy. Direct-response know-how will separate the men from the boys in 2011… exploding opportunities that apps such as Facebook Places, Facebook Ads and Amazon Facebook Connect Campaign afford us by making point-of-purchase available everywhere, all the time. For the savvy marketer with the right thinking—and writing—2011 is the year of profits beyond belief.”

Tia Dobi is a former TV producer, direct-response marketing consultant and author of the upcoming book Copywriting for Twitter Impact.

#27: Social media measurements will become visual.

Nick Shin

“According to many who participate in my weekly #smmeasure Twitter chat on Thursdays (with co-host Sheldon Levine of Sysomos), metrics such as the number of followers/fans are highly irrelevant. However in 2011, social media measurement will focus on why basic metrics such as the one described are very much relevant. As social media strategists explain the measurement aspect, the shift from data tables to visual statements will begin. Rather than Excel sheets, expect PowerPoint presentations to visually tell the success of one’s social media strategy.”

Nick Shin is an online marketing strategist specializing in SEM, social media and PPC. When he isn’t collaborating or consulting on marketing strategies, you can find him on the tennis court.

#28: Deals, specials and discounts will flourish inside of Facebook pages.

Amy Porterfield

“Facebook pages are quickly becoming the exclusive promo hubs; the place where businesses can offer exclusive discounts and specials to warm audiences on a consistent basis. And the best thing about Facebook promos is that they can spread virally inside Facebook and beyond quickly, cheaply and with few barriers. With the continuing sophistication and flexibility of Facebook pages, I predict we will see a huge rise of promo hubs inside Facebook and businesses will continue to create even more opportunities to gain greater visibility for themselves while offering enticing opportunities via great deals to their customers.”

Amy Porterfield is a social media strategy consultant. Her passion is helping companies, authors and speakers create raving fans using social media and online marketing.

#29: More collaboration between social media players.

Nathan Hangen

“In 2011, I fully expect location-based services such as Gowalla and Foursquare to be enveloped by Facebook Places, perhaps being relegated to ancillary roles as clients, rather than providers. I really believe that this is the only way the check-in model can reach mass adoption. As part of this evolution, Groupon and Facebook will strike a partnership in order to integrate Groupon’s service into Facebook deals in some way, shape or form. I wouldn’t be surprised if Zynga joined in on the action and added a game layer on top of these services, putting SCVNGR’s business model at risk.”

Nathan Hangen is an Internet marketing strategist and founder of Webrepreneur Media. He co-authored the book Beyond Blogging with Mike Cliffe-Jones and provides small business consulting services at Making it Social.

#30: Facebook will welcome its one billionth member to massive worldwide fanfare.

Mari Smith

“I predict that the Check-in button will become just as, if not more, popular as the Like button via sites and apps such as GetGlue.com and Clicker.com, where you let your friends know what entertainment you’re watching right now. I also predict some form of Check-in button will roll out for websites because it can be clicked each time a reader visits a website, versus the Like button’s one-time click.”

Mari Smith is a social media speaker, trainer, thought leader and co-author of Facebook Marketing: An Hour a Day.

More Social Media Success Stories in 2011

And I’m sure we’ll have many more social media success stories to share with you here on Social Media Examiner throughout 2011.

Would you like to stay in touch with Social Media Examiner’s writers? Follow our “Social Media Examiner Writer” list on Twitter.

What do you think? What are your social media predictions for 2011? Please leave your comments and join in the conversation below.

We poured through the entire list and came up with five that we really like.  Now we need your help picking the final name.  Keep reading to see the finalists and how you can vote.

But first, I’d like to give a public tip of the hat to the core team that helped Social Media Examiner become the site it is today.

Thanks to the Gang of Seven

There were initially seven of us who agreed to contribute regularly to this site.  These folks were all established experts in their fields and we couldn’t have done what we’ve done without their help.  Here are the other six:

Mari Smith: Mari is the queen of Facebook for business, the royal lady of relationship marketing and co-author of the book Facebook Marketing: An Hour a Day.

Denise Wakeman: Denise is an outstanding expert on blogging for business and the gal behind The Blog Squad.

Chris Garrett: Chris is half-techy guy and half content king.  He’s the co-author of the bestseller Problogger.

Jason Falls: Jason is a true social media guru and visionary.  He’s also the guy behind Social Media Explorer.

Cindy King: Cindy is an international marketing expert and managing editor of our site.

Casey Hibbard: Casey is the queen of case studies and is also author of the book Stories That Sell.

Thanks so much to each of you!

Vote to Name Our Mascot

From the more than 500 name submissions we received, we’ve narrowed the selection down to five names.

The names we like are (in alphabetical order):

• Buzz
• Hunter
• Livingston
• Scout
• Stanley

VOTING IS NOW CLOSED… >> Click here to vote for the final name of our mascot! <<

Please have your vote in by Wednesday, October 7, at midnight Pacific.

The Folks Who Came Up With These Names

Congratulations to Ninathewriter, Todd V Yeadon, Larisa and Dawn for submitting these five names.  Each these fine folks has won a free pass to Facebook Success Summit 2010!  Note: When the same name was submitted more than once, we went with the first person to suggest the name.

By the way, an honorable mention goes to James Ball for suggesting Irving Socialmyer Downs III.

Stay tuned for the unveiling of the final name on October 12, 2010! And thanks for being a loyal reader.  Let us know what you think about our site in the comments box below.

But when it comes right down to it, there are certain things that shouldn’t be outsourced, and there are really good reasons why “you” need to be a part of your social media strategy.

In fact, if you’re thinking of hiring someone to manage your social media accounts and handle your online networking, you may want to think again, because you might end up with exactly the opposite of what you’re after.

This article will look at social media tasks and what should and shouldn’t be outsourced, to see maximum results for your small business.

What Should You Outsource?

The short answer to this question is: You should outsource anything technical that doesn’t require your personality or involvement. Let’s look at some specifics:

Profile Setup:

Your profiles across social media platforms generally include the same standard details.  Your name, a short bio, web address and a standard-size photo. Provide your assistant with a short bio and a picture of you, and he or she can edit your image to the right size for each platform and set up your profiles pretty easily.

Twitter Background and Facebook Programming:

Twitter allows you to set up a background image on your profile (like the @smexaminer one shown here). This background image is valuable real estate for branding and traffic generation.

Facebook allows you to set up custom programming in FBML on fan pages, giving you the opportunity to share more about your business, express your branding, draw more traffic to your website and increase your subscriber list.

This is something you can easily outsource, and if you’ve got a solid team in place, it shouldn’t be too challenging for your designer and web developer to whip up something that expresses your branding, coordinates across your website and all of your social media profiles and captures leads.

Getting Listed:

There are several online Twitter directories where you’ll want to be listed to maximize visibility. On Facebook and LinkedIn, you’ll want to find groups that align with your business interests and the interests of your target market. Your assistant should be able to find these groups and sites, know which ones make sense for you and set up your listings.

Automated Status Updates:

There are some status updates you want automated, and others you don’t. You definitely want your blog updates automatically submitted to social media sites. It just makes good sense to automate your blog RSS feed, so each time you add a post to your blog, it gets fed into your social media accounts.

As long as you’re providing valuable, authentic blog posts (versus salesy junk), broadcasting your blog will be seen as sharing interesting and useful content.

I’ve also had my assistant set up automated status updates and tweets for specific purposes. For example, during a product launch, we’ll schedule two or three automated posts at strategic times throughout the day to direct folks to the product site. We’ll include some other scheduled tweets with relevant, useful information that’s of interest to my followers.

But since this represents “broadcasting” (sending information into the Twittersphere and other social media without actually engaging), these automated tweets do not represent a substantial percentage of my overall tweets or status updates.

Automated Tasks:

Specifically related to Twitter, some third-party applications like TweetAdder allow me to research my target market, locate them on Twitter and automatically follow and unfollow various people.

Even though this is a relatively easy automated process, I don’t really want to let it run on its own, which means that I would normally have to check in now and again and tell the application to start and stop these processes. This is certainly something my assistant can handle.

So What Shouldn’t You Outsource?

There’s no big list here. The bottom line is that social media networking is about the conversation—so don’t outsource that!

The best way to build your social media networking strategy is to connect and engage. And you just can’t do that with by broadcasting an “I want to hire someone to do it all for me” mentality.

As Al Ferretti and Skeeter Hansen (of TwitterWatchdog.com and TweetFormula.com) (and similarly, Jason Falls in this interview) suggest, the benefit of Twitter (and likewise, of social media in general) is in the conversation, and if you simply broadcast without interacting, you’ll blend into the noise and lose followers when they get the feeling that you just don’t care about them.

Your followers and fans aren’t doing business with a computer or a feed, and you don’t want them to get the sense that you’re not really even there.

If you’re looking to economize your time, make your social media activities more efficient and see real results in the form of increased web traffic, brand visibility and lead generation, then automate everything but the part where you interact and engage with people.

It’s actually quite simple—automate the impersonal technical tasks, but spend 10-15 minutes two to three times throughout the day checking your Twitter and Facebook feeds, retweeting, sharing, replying to what people are putting out there and having conversations.

Share your followers and fans with other people and connect your followers to each other. Get involved and engaged, and get to know the people who are following you.  It’s all about the interactive experience, the conversation and engagement.

So when you look at your social media strategy, before you decide to hire someone to manage your social media accounts for you, remember that people do business with people they know, like and trust.

What are your experiences with outsourcing and automating social media? Have you tried having your tweets and status updates outsourced? What was the result?

To take your social media marketing to the max, here are hot social media tips direct from 12 of the top industry masters. You’re going to want to model their priceless advice:

#1: Engage Your Facebook Fans With Questions

“Discussions are the currency of Facebook.  When your fans engage, your fan page comes up in their feed regularly.  A great way to get your fans active is to end each status update with a question.  You can add your own comments to get the ball rolling.  Do your best to respond to fan questions as promptly as possible to keep the discussion alive.” Mari Smith, author of Facebook Marketing

Asking engaging questions gets your fans involved, as seen on this fan page.

#2: ‘Listen’ to Know What to ‘Say’

“The way to make a connection is to talk about what people want to hear.  No-cost and low-cost listening tools help you ‘grow bigger ears’ and then apply what you’ve learned from listening to improve your sales, your service or your future products.  That’s the single most important thing you can do with social media tools.  Free tools: blogsearch.google.com and icerocket.com.  Fee-based tools: radian6.com and scoutlabs.com.” Chris Brogan, author of Social Media 101

IceRocket allows you to track blogs, Twitter and other social media sites for activity based on any date range.

#3: Use Video to Turn Company Mistakes Into Gold

“Even customer service errors present a powerful relationship opportunity.  Create a 2-minute video apology, post it on Viddler and tweet about it as a real-time response.  Give thanks, admit the mistake, apologize, and then WOW your customer to turn the situation around.” Ramon De Leon, Operating partner of a six-store Domino’s Pizza franchise

Watch as Ramon De Leon uses video to turn a company error into a golden customer opportunity.

#4: Leverage YouTube’s Keyword Power

“In February 2010, Americans conducted 9.9 billion ‘expanded search queries’ on Google, 3.6 billion on YouTube, and 2.5 billion on Yahoo! But YouTube users are searching for video content, so they’re less likely to look for something to buy on YouTube than they are on Google.  That’s why I use YouTube keyword tool to get new keyword ideas instead of the Google AdWords keyword tool.  Use your keyword discoveries to optimize your video pages for YouTube users.” Greg Jarboe, author of YouTube and Video Marketing: An Hour a Day

The YouTube keyword tool allows you to capture YouTube users with popular search terms.

#5: Promote SMS Campaigns on Facebook and Twitter

“One hundred million users access Facebook from their mobile phones.  So you want to be promoting your text campaigns there and on Twitter.  Send messages that encourage people to text your keyword and sign up for your mobile coupon or get on your alert list.  Example: ‘For weekly mobile marketing tips Text KIMDUSHINSKI to 95495.  Message & Data Rates May Apply.’” Kim Dushinski, author of Mobile Marketing Handbook

#6: Be Your Own Secret Shopper

“Want to know what people are saying about your brand or about the products you sell? Use search.twitter.com and type in the word ‘wish’ in front of your brand name or product.  You’ll be surprised!” John Bernier, manager of social media marketing for Best Buy

Using search.twitter.com, you can easily find what your customers want, for free.

#7: Give Audiences the Content They Want

“The nature of your business automatically creates one or more customer communities.  For example, Graco, maker of strollers and other child products, only occasionally posts product news on their blog.  Instead, they offer articles on general parenting topics such as ‘Leaving baby with a sitter,’ and ‘Becoming a mom … the SECOND time around.’” Marla Erwin, interactive art director, Whole Foods Market

Graco’s blog understands that consumers want insight, not just product pitches.

#8: Syndicate Your Blog Content to Big-Name Sites

“Syndicate your blog content to strategic, high-traffic social sites like your Facebook page, Twitter, LinkedIn, YouTube and iTunes so you can attract new prospects and bring them back to your home base with opportunities for conversion.  Most people miss this easy opportunity to boost visibility and get a lot more traffic.” Denise Wakeman, online marketing advisor, co-founder of The Blog Squad

#9: Engage in Non–Self-Serving Conversation

“Social media is well, social, so you want to do things that have no obvious ROI, like having a conversation.  And if you’re half-decent at conversation, you know not to talk about yourself the whole time.  People are pretty good at detecting when someone is trying to sell them something, and if that’s how you’re using social media, people won’t engage.  Find fun ways that aren’t blatantly self-serving to talk to your community.” Andrew Mason, Groupon founder and CEO

#10:  Choose a Relationship ‘Golden Thread’

“Companies need to choose one business imperative that runs through their entire initiative.  Do you want to have conversations about awareness, about sales and transactions or about customer loyalty and advocacy?  This ‘big picture’ thinking allows greater clarity on whether to engage in specific tactics—and if so, in what form or fashion.” Jay Baer, social media strategist, Convince & Convert

#11:  Repeat Your Tweets

“No matter what you’ve read and what people tell you, repeat your tweets.  If you get more click-throughs, keep doing this.  If you don’t, stop.” Guy Kawasaki, AllTop co-founder and author of nine books including Reality Check and Art of the Start

#12:  There Is No Silver Bullet

“Social media success depends upon your type of audience, product, company, network and environment.  You need to know your brand, your audience, how to communicate within each specific social network or online community and the right tools to use.  Only the last of those is fairly predictable knowledge.” Jason Falls, social media integration expert with Social Media Explorer

Want to Learn More?

If you’re not fully leveraging the power of social media, relax, you’re not alone.  Most businesses are just now getting started with social media.

There’s one easy way to take your social media marketing to the next level.  By attending the web’s largest online social media conference, Social Media Success Summit 2010, you’ll become empowered to use social media to gain more exposure, better engage customers and grow your business.

The great part is you’ll be learning from 24 social media experts (including the 12 mentioned in this article).  In addition to Guy Kawasaki, Chris Brogan and Mari Smith, you’ll learn how Best Buy, Home Depot, Whole Foods, Foursquare and Groupon are all leveraging social media.

It’s the web’s largest online social media conference.  Go here for a free sample and to learn more.

Have you tried any of these master tips or want to add secret sauce of your own? Let the world know! Please leave your comments below.  After all, social media is all about engaging…

We relied 100% on social media tactics to drive traffic to this site.

In less than 5 months, Social Media Examiner was declared the #1 small business blog in the world by Technorati, added more than 13,000 email subscribers, brought nearly 100,000 people a month to the site and is ranked as one of the top 4200 websites in all of America by Alexa.

We didn’t advertise, didn’t rely on the press and almost none of our traffic is coming from search engines.  Nearly overnight, this site has become a top destination for businesses.

This all took place via social media.  We simply leveraged the power of sites like Twitter, Facebook and LinkedIn to deliver the kind of results that would’ve cost us a fortune in the past.  We didn’t spend a dime on marketing, just our time.

Watch the above video to hear more of the story…

Only a few weeks ago we launched a Facebook Fan Page and already more than 2000 people are actively participating.

Here’s a very common sentiment we hear nearly daily.

“Have I told you lately that I love you? No, seriously. I found your site a couple of months ago and signed up for email. Now with all the info I subscribe to I know that 100% of the time yours will always be a great informative read…..so thanks!” Jo McDonald Hooker

Clearly we’re doing something right!

How Does Social Media Examiner Make Money?

One of the big struggles most publishers face is actually making money.  Maintaining a site like ours is a big team effort for a LOT of people.

We toyed with the idea of running display advertisements.  However, it quickly became clear there’s very little money in advertising (we might reconsider down the road).

Since our inception, a “lot” of folks have asked for recommendations to better their social media learning.  The common questions were, “What courses can I take?,” “How do I really master this important form of marketing?” and so on.

So the team here at Social Media Examiner decided to put together a conference just for you.  And it’s called Social Media Success Summit 2010.

So the answer to the question, “How do we make money?” is large online events.

What Is Social Media Success Summit 2010?

Social Media Success Summit 2010 is an event designed to to empower you to build social media marketing plans, track your social media results and learn from other successful businesses.  You’ll also discover how to use Facebook, Twitter, LinkedIn, YouTube, Foursquare and Groupon to attract high-caliber customers and grow your business during this economic slump.

Twenty-four of the world’s leading social media superstars will be summit instructors.

Join Guy Kawasaki (author, Art of the Start), Chris Brogan (author, Social Media 101), Darren Rowse (author, ProBlogger), Mari Smith (author, Facebook Marketing), experts from Best Buy, Home Depot, Whole Foods, Foursquare and Groupon; Steve Rubel (Edelman), Ann Handley (MarketingProfs), Brian Clark (Copyblogger), Greg Jarboe (author, YouTube and Video Marketing), Kim Dushinski (author, Mobile Marketing Handbook), Jason Falls (Social Media Explorer), Jay Baer (Convince & Convert),  Ramon De Leon (Chicago Domino’s Pizza) and yours truly—just to mention a few.  Together this team of “who’s who” in social media will help you succeed using practical tactics.

This is the world’s biggest online event designed to empower marketers and small business owners to master social media marketing.

And the great news is it’s a live online conference you can attend from your home or office.  Click here for a free sample class.

I hope you’ll consider attending! And thanks for supporting Social Media Examiner.

What do you think about our story? Do you have any questions about the summit? Please comment below…

In this interview, Jason shares the biggest mistake businesses make when using social media. He also shows the similarities between social media and public relations, how to engage customers and his excellent insights into the future of social media.

After you watch the video, be sure to read the takeaways listed below and let us know what resonated with you most.

Here are some of the key points Jason shares in this video:

• Listen to your competition as well as your current customers and what they are saying about your company
• Social media conversations are dialogues and even “multi-logues” where others listen to your 1-on-1 conversations
• Social media is about building long term lasting relationships with customers
• Listen for and respond to both positive and negative comments multiplies the good vibes around your brand
• Soon businesses will be creating social businesses where customers come for community and not just to buy your product
• The best social media programs take the online world and move it to the offline world

What’s next for Jason? He’s busy consulting, writing projects and creating an online learning portal for businesses to learn basic social media techniques.

What was your biggest takeaway from this video? Please share your comments below.