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The Art of Enchantment: How Guy Kawasaki Will Change Your Business

Michael Stelzner — Tue, 08 Mar 2011 12:00:45 +0000

I recently interviewed Guy Kawasaki, co-founder of Alltop.com and the author of the bestselling book, The Art of the Start. His latest masterpiece is called Enchantment: The Art of Changing Hearts, Minds, and Actions.

In this interview we talk about what makes for great content, how he came up with the title of his latest book, what Enchantment means for business, why businesses need to embrace nobodies and how he promoted his book. (Be sure to listen to the MP3 of this interview below.)

Mike: Most of our readers are marketers and business owners. Can you explain what Alltop does for them and why they might find it useful?

Guy: One of the functions of marketers, PR people and social media people is they need to keep on top of things.

The vision of Alltop was that we should aggregate RSS feeds for people by topic and create essentially an online magazine rack so that you could go to one place and say, “Okay, these are all the social media blogs and websites aggregated in one place.” It’s the five most recent stories from each source, and we give you a preview of the first paragraph of each story so you can see if you really want to click through.

This way, if your audience went to social-media.alltop, for example, they would see several hundred sources aggregated in one place, the five most recent stories from each source, and in seconds they could scan through hundreds of stories and get a good feel for what’s going on. That’s the vision of it.

Mike: Now you can create your own custom Alltop, right? How does that work?

Guy: Yes. We have about 850 topics ranging from adoption to zoology. A person who has a greater interest than just social media might have a few favorite tech blogs. Maybe the person has a desire to adopt kids, is a foodie, is a Macintosh user and is a real hockey buff. So he or she would want a couple of hockey blogs, a couple of tech blogs, a couple of social media blogs, some food blogs, an adoption blog, and that would be the person’s custom magazine rack. What we let you do is select from any of the 40,000 blogs that are at Alltop, and you can create what’s called “My Alltop.” That’s your custom magazine rack.

The difference between us and Google Reader is Google Reader says, “We’re giving you a container. Fill it up.” We say, “We have preselected 40,000 blogs for you. Just click on a plus sign and you’ll subscribe and create your own shelf.”

Mike: Obviously, you’re looking at a ton of content, and Alltop is really not just any content—it’s from the best content providers. Thinking about content, in your opinion, what do you think makes good content? What separates the best of the bunch? What makes certain blogs stand out?

Guy: For me, one of the easiest, quickest and most effective ways to determine if content is really useful is if it uses either unordered or ordered lists; i.e., bullets or numbers. Maybe it’s just my mind, but whenever I go to a blog post and I see 1), 2), 3), 4), 5) or bullet, bullet, bullet, my mind says, “Better organized, better thought out, more easy to use.”

When I go to a blog post that’s just paragraph after paragraph with nothing in bold and no sort of navigation tips, it’s hard to find the value. The ones I hate the most are “How to Be a More Effective Social Media Marketer” and you go to the post and it’s just paragraphs. There are no bullets. So you have to dig out of each paragraph what the tips are. Where are the tactical, actionable items? I think one very good indicator of a good blog post is, “Is it in bullet list format?”

Lots of people say, “Guy, that’s such a superficial way to look at things,” and “It’s not my style to write in bullet points,” but try looking at the world through the bullet point filter, and I think you’ll see that the best information is bulleted.

Mike: I’ve often said that I think the path to the mind is through the eyes, so if you can get the attention of an eyeball through formatting, then ultimately you can ensure your content makes its way into the minds of people. I think what you’re saying resonates true. It’s all about the way it’s presented, first and foremost. And you know, if it’s crappy content, then people won’t pay attention to it, but if it’s great content and it’s presented in a way that accommodates the eye, then I think you’ve got a magic formula.

Guy: With a bulleted list, I would make the case that even if it’s crappy content, it will be easier to determine it’s crappy with a bulleted list because you won’t have to dig through the crappy paragraphs to determine it’s crappy. You could just glance at a bullet, which is much faster.

Mike: Most of us are becoming inundated with content, so we have to make it easier for people to digest, and that’s where bullets come in.

Guy: I think a second and related point to this is that the greatest headlines to me are “Top 10 Tips…”, “How To…”, and “The Art Of…”. It happens that I’m a very tactical, action-oriented person. I’m looking for ways to do things better. Just give me what to do, tell me the 10 things to do.

Mike: Let’s talk about your story a little bit. Let’s talk about Enchantment. What is that word in your mind? What does it mean? Why did you choose it for your book? It’s quite an interesting word.

Guy: Well, I came at it from two directions. One very pragmatic, which is I needed a word that Guy Kawasaki could own in the same sense that Tom Peters owns the word excellence and maybe Geoffrey Moore owns the word chasm and Clayton Christensen owns the words innovator’s dilemma. Everybody has his or her word, and I needed a word.

The genre of this kind of writing is influence or persuasion, and those kinds of things.

Mike: Cialdini has the word influence, right?

Guy: Right. Cialdini owns influence. He’s also my friend, so I’m not going to try to steal the word from him. So when it came right down to it, coming from that pragmatic direction, enchantment was the word.

Coming from the other direction, which is a more philosophical direction, I wanted a word that went beyond influence and beyond wooing and beyond persuading. I wanted something that took it to the next level. It’s one thing to influence another person—it’s another thing to enchant the person.

Mike: What does that mean, especially for a business?

Guy: I think that a business that enchants a customer has a customer who’s beyond loyal. It’s delight. You can influence me and you can woo me and you can persuade me, but when you enchant me, that means that I’m head over heels in love. It’s the difference between like and love.

Mike: I think of Walt Disney World fans. People who are fans of Disney are enchanted, and they’ll do anything to participate in any of those kinds of activities endorsed by Disney because they’ve been enchanted, right?

Guy: Yes, and of course, the greatest example of all is Apple. What other company gets people to buy a phone that can barely go one day without charging, and that has the worst (until a few weeks ago) carrier in the world exclusively? That’s the power of enchantment. Anybody can sell a great phone with a great carrier.

Mike: What’s the benefit to a business of enchanting its customers?

Guy: Two levels. One is loyalty, repeat business, forgiveness at times. It just makes sense to have this relationship, this Nordstrom-esque kind of relationship with your customer. So that’s an obvious sort of business return, bottom-line answer. But I also think there’s a higher-level answer, which is that it’s a lot more fun to have a customer relationship based on enchantment rather than arm’s-length, sort of tit-for-tat, quid pro quo. I think that permeates the entire organization.

That’s a very different attitude than, “Oh, let’s just get up and see what our click-through rate is, and can we get a better CPM deal? How are we being rated in a statistical survey?” It’s a very different outlook on life.

Mike: Well, in Chapter 4 of your book, since we’re talking about Apple, you say the following about Steve Jobs: “Steve Jobs can enchant the shell off an egg without disturbing the yolk. But without Macintosh, iPod, iPhone, or iPad, Steve wouldn’t have anything to sell.”

You worked for Apple and you worked with Steve. Can you talk to me a little bit about the connection between being enchanting as Steve Jobs is, as you talk about him in your book, versus having something that is enchanting? What’s more important?

Guy: Neither, or both, actually. A great enchanting person with nothing to sell has nothing to sell. And a great product, without people who can enchant people and evangelize people to embrace, it is also a half-completed project.

Apple has this sweet spot of a CEO who really can enchant people with just his keynotes alone, and he has an enchanting product. So if you said to me, “Guy, you can either have an enchanting person or an enchanting product. Pick one,” I would pick the product. I would say, “Give me an enchanting product and then I can train people to be enchanting with it.” Whereas, if you give me enchanting people but a crappy product, it’s a lot harder to fix the product.

Mike: What makes an enchanting person?

Guy: I think an enchanting person starts off with a fundamental basis of being likeable. If you think about it, have you ever been enchanted by someone you can’t stand? Probably not.

The second component is trustworthiness, because you can like a person—you can like a Hollywood star, or their persona anyway—but that doesn’t mean you trust them. So the second component is trustworthiness.

The example I cite in the book of trustworthiness and competence and likeability is someone like Terry Gross of NPR. I don’t know her personally, but in listening to her on Fresh Air, you have a very good sense of her that she really is competent. She really can conduct a great interview across many, many subjects. She’s laughing, she’s teasing. You have a sense that she’s just not reading off a teleprompter that some producer put up 30 seconds ago.

So it’s between likeability and trustworthiness and knowledge and competence. And the difference between knowledge and competence is that knowledge is what you know, competence is the ability to apply it. A knowledgeable, competent, likeable, trustworthy person is enchanting.

Mike: Now let’s flip it over to the enchanting product. What are some qualities of an enchanting product? Can you give us some examples?

Guy: Sure, there are basically five or so key elements to the product. The first is depth—a product that is feature-rich. It does a lot.

The second thing is that it’s intelligent in the sense that its makers have intelligently figured out the customers’ problem and a solution to their problem, maybe even before the customers have.

The example I like to cite is that Ford Motor Company has a product called MyKey. What that enables you to do is program the top speed that the car can go. Imagine if you bought a really hot Mustang and you had to loan the car to your teenage son. You could program it so that the car could go no more than 60 miles an hour. I think that’s a really brilliant idea!

The next quality is completeness. Great products, enchanting products, they’re not just a physical entity and they’re not just a download. There’s a totality of the experience, which would be a string of enhancements, online documentation, technical support, all the good stuff. It’s not just the car. It’s the totality of the experience.

Another quality is elegance in terms of user interface. Someone has cared about the interaction between you and the product. That’s where Apple really shines.

The last thing is that I think enchanting products are empowering. That is, they make you feel better about yourself. A Macintosh is enchanting because it makes you feel more creative and more productive. Some computers you fight and some computers make you better.

Mike: I like the way you’ve analyzed that. I think a lot of businesses can really be thinking about this when they’re developing their products and services.

Guy: The acronym is DICEE. It’s deep, intelligent, complete, elegant and empowering.

Mike: Let me switch into a totally different discussion. You talk about the importance of embracing nobodies in your book. I’d like to explore this a little bit with you because so many people simply go after who they think is the highest profile individual when it comes to trying to get endorsements or support. I like the fact that you’re kind of going countercultural here and saying maybe you should not just look at those people. Can you explain what it means to embrace nobodies and why it’s important?

Guy: My theory is that nobodies are the new somebodies. In the old world, information came down from the mountain and trickled down to the masses. You had to look up at the mountain and see god, and god was the Wall Street Journal, Business Week, Fortune and Forbes, Wired and CNET.

So in a world dominated by gods or goddesses on a mountain, you had to suck up to the gods and goddesses, hoping that they would like your product so they would tell the great unwashed masses, “We, the gods, have decided that you should like Facebook, and you should like Twitter, and you should like Macintosh, and you should like Shutterfly, and you should like Delicious.” I guess Delicious is a bad example now.

That’s the old world. In the new world, with blogging and tweeting and Facebooking and all the other stuff, I think it’s just as likely that someone you never heard of who has absolutely no platform compared to any of these publications will love your product and spread the word.

LonelyBoy15 on Twitter might tell 200. But it may be that LonelyBoy15 who is really a database administrator telling people about your product is more powerful in aggregation than this godlike person on the mountain.

I’m not telling you to ignore the gods, what I’m telling you is that the LonelyBoy15s and the Tiffany65s, they all add up.

Facebook grew because nobodies signed up for it and these nobodies created this total force. Now the somebodies have to say that Facebook was interesting, and they had to cover Facebook because if they didn’t, they’d look stupid.

My theory is that you don’t know who LonelyBoy15 is. It’s not like there’s a LonelyBoy15.com that’s ranked according to Alexa or Compete in the top 500 sites on the Internet. What you have to do is plant a lot of seeds, and you just hope that some of them are LonelyBoy15s.

Mike: What kind of practical tips would you give to your fellow marketers who want to try to plant seeds with nobodies?

Guy: The more seeds you plant, the more likely some will take root. With my book, the typical business book rollout involves inviting a few hundred reviewers. Obviously, you try to get The New York Times and The Washington Post and whatever. That’s the traditional method.

I happen to have a very valuable asset that’s kind of unique in the world, which is I’m the co-founder of Alltop, which has 40,000 blogs created by 20,000 people. I sent an email to all 20,000 saying, “I’m coming out with a new book. Would you like to review it?” Of those 20,000 people, roughly 1,200 said yes, so 1,200 people are going to review this book.

In a perfect world, I’m going to send out all 1,200, so on or about March 8, there’ll be 1,200 reviews of Enchantment. I don’t think that all 1,200 are going to come through, but let’s say 500 do. I don’t think there’s ever been a book that rolled out with 500 reviews, to put it mildly.

One of them might be Silicon Valley moms blog, or it could be the homeschooling blog because I have homeschooling.alltop, so homeschooling bloggers got my email. If they responded and said, “Yes, we would like to review your book,” then my book might be reviewed in Homeschooling World. Homeschooling World might only have 1,000 readers, but God bless them.

Mike: And they’re probably very influential people, I would imagine too.

Guy: In homeschooling, absolutely they are. So do I care if the person who’s the homeschooling main blogger tells all the other homeschoolers, “You have to read this book”? That is my best-case scenario!

Don’t get me wrong. I would love for The New York Times Book Review to say, “Everyone should read this book,” but that’s highly unlikely. On the other hand, I think I’ll get a lot of homeschooling blogs, I’ll get travel blogs, I’ll get mommy blogs, I’ll get food blogs.

Mike: And social media blogs.

Guy: Social Media Examiner. And they all add up.

Mike: Just a few closing comments. I was skeptical at first, I’ll be honest with you, because I wasn’t sure what you were trying to accomplish with the word enchantment. But having read through it, I believe that it’s really powerful what you’ve done here, and I think that time will prove that what you’ve done is created your next bestseller, so congratulations.

Guy: Thank you. Everybody has to have goals. Do you know the book How to Win Friends and Influence People, by Dale Carnegie? That book is totally awesome. It came out in 1937, and it has sold roughly 15 million copies. If you go to Amazon today, you’ll probably see that it’s in the top 200 sellers to this day. That’s kind of my goal.

Mike: You want it to be a timeless book.

Guy: Yes.

Mike: That’s awesome. I want to close with this last question. If folks want to learn more about you specifically, and your book Enchantment, where would you like them to go?

If you want to find out more information about Enchantment, go to Facebook.com/enchantment. It’s a fan page where I post all my information. Mari Smith opened my eyes to Facebook and she introduced me to the Facebook programmer who did my custom work. She also introduced me to Wildfire, that is doing an Enchantment quiz for me.

Mike: Guy, thank you very much. I know that you’re a busy man and I greatly appreciate your taking the time out. We look forward to seeing more great things from you very soon.

Guy: Michael, I know you would do the same for me!

Mike: You know it!

Listen to our complete extended interview (below) to hear some of the interesting ways Guy promoted his book, as well as the dark side of enchantment.

Click here to download MP3.

What do you think of Guy’s ideas? Leave your comments in the box below.

19 Tips for Driving Traffic to Your Blog

Denise Wakeman — Thu, 08 Apr 2010 12:00:36 +0000

It’s the the perennial quest. How can you get more traffic to your site?

After all, without a steady stream of traffic to your blog, there’s little opportunity to engage your audience and convert readers to raving fans.

Methods change and evolve over time. When I wrote my first “how to drive traffic” post about five years ago, the list looked a lot different. There was no Twitter, no Facebook, no social sharing buttons, and no retweet button.

Yet some methods I advocated back in 2005 still work, so think of this as a refresher if you’re already employing all the social tactics for driving traffic. You would be surprised at how many people don’t actually take the time to implement a variety of tactics. Maybe you can pick up a few new ideas or implement some old ideas you may have overlooked.

This list is in no way complete. I invite you to add your favorite tips in the comment section.

First, the tried and true:

#1: Publish as frequently as possible

The more frequently you post, the more traffic you get because the search engines are indexing your content more frequently. Of course your content has to be compelling as well, but that goes without saying, right?

#2: Pay attention to the headlines (blog post titles)

Using numbers (see title of this blog post!) usually generates good traffic. Titles with “how to” also attract a lot of traffic.

#3: Send an email broadcast

Send email to your list when you have a great blog post you want to share. Ask for comments to encourage engagement and interaction.

#4: Add a link in your email signature

If you use web-based email like Gmail, add WiseStamp to your email signature so you can include links to your blog. Add your blog’s RSS feed so your recent posts are always featured in your emails. WiseStamp works with web-based email services including Gmail, Hotmail, Yahoo mail and AOL.

WiseStamp adds all your links to your email signature and is simple to install and edit.

#5: Include multiple subscription options on your blog

Most blog platforms have RSS feeds built in, but don’t forget to add an email subscription option as well. Email is ubiquitous and if you only offer RSS, you lose a huge opportunity for people to get your content and become regular readers. Email subscription services include Feedburner, Feedblitz and AWeber, to name a few.

Give your readers multiple options for getting your blog updates.

#6: Try article marketing

Article marketing is a powerful way to attract traffic. Post your articles at EzineArticles.com and include a link to your blog in your author resource box. Also set up your author account to automatically send a tweet when you post new articles. That drives traffic to your article which drives traffic back to your blog.

#7: Comment on blogs in your industry

This is all about outreach and boosting your visibility on complementary blogs. Target influential blogs, read them on a regular basis and then contribute to the conversation as appropriate. When you comment, you have the option to include the URL to your blog.

#8. Do some guest posting

Writing on other people’s blogs can introduce you to a new audience and create a surge of new traffic to your blog. You can find more information and a great resource for getting guest posting gigs here.

#9: Conduct surveys and polls

People love to give their opinion. Use Polldaddy or SurveyMonkey to ask your readers what they want or get their opinion. More often than not, those who respond will help spread the word, especially if you ask and/or offer a gift in exchange.

#10: Submit your blog to directories

While it’s debatable how much traffic you’ll get by having your blog in directories, it can’t hurt to be listed. Most definitely I would recommend you add your blog to Technorati, the largest blog directory on the web, and Alltop.com, a popular directory with the best of the best organized by topic.

Now the social media tips:

#11: Make a Google profile

You can’t ignore Google. Set up your profile on Google and include links to your blogs and websites. Whenever someone does a search on your name, a link to your profile will be featured at the bottom of the first page of search results. You can include pictures, links to your blog(s), products, website, and social networks.

Build your profile on Google.com/profiles with links to your blogs.

#12: Syndicate to Twitter

Use a plug-in like Twitter Tools (WordPress) or an application like Twitterfeed.com to syndicate your new posts to your Twitter stream. Hootsuite, the Twitter management tool, also offers this function. TypePad has this option built into the platform as well.

#13: Syndicate to Facebook

Use the Facebook Notes application to pull your blog feed into your profile and/or fan page.

#14: Syndicate to LinkedIn

You can add three URLs (make sure one is your blog!) to your LinkedIn profile, as well as syndicate your content with the Blog Link application.

#15: Use Hootsuite

Use Hootsuite if you have multiple blogs to syndicate your new content to multiple platforms including your Twitter accounts, Facebook profile and fan page, LinkedIn and Ping.fm to broadcast to more sites for even greater reach.

#16: Distribute your video

Distribute your videos on all the video sharing platforms. Include a link back to your blog home page or specific blog posts that are relevant to the content in your video. TubeMogul is a free site where you can upload your video once and it will be published on up to 20 video platforms including YouTube, Vimeo, Blip.tv, and more.

Distribute your video to many sites with Tubemogul.com

#17: Add the retweet button to your posts

Grab the plug-in or the code from Tweetmeme and make it super simple for your readers to click and share with their networks.

#18: Consider share buttons

There are many plug-ins and add-ons to add buttons to your blog that make it easy for readers to share your content on Twitter, Facebook, Digg, Delicious, Reddit, StumbleUpon, etc. Find the style that suits you and add it to the footer of your blog posts. The popular plug-in used on this site is Sexy Bookmarks.

#19: Use social bookmarking

Use sites like StumbleUpon, Digg and Delicious to share your content. When you have a particularly great post, ask your readers to help you out with bookmarking. Don’t overdo it, but if you think your post deserves some additional attention, don’t be afraid to ask.

OK, your turn. Are you using any of these tips with success? I know there are at least 100 more ways to drive traffic to your blog. Please add your tips to the list by commenting below.

7 Tips for Driving Targeted Traffic With Twitter

Chris Garrett — Tue, 16 Feb 2010 13:00:27 +0000

Social media has many uses—from making contacts to performing customer service—but driving quality traffic to your site is Twitter’s secret weapon. The big question is this: How can we get more of that lovely attention we crave?

As my recent poll shows, generating incoming traffic is the number-one need that people have right now, and for good reason. Traffic translates into:

Attention, engagement, conversation and recognition
Spreading your message far and wide
Prospects and subscriber opt-ins
Customers, increased sales and leads
Media and interviews, which lead to more attention

… and last but not least, an ego boost.

In a previous article here I mentioned the many benefits of Twitter for your business. Now here are seven key points you need to know if you want to get more targeted traffic from Twitter:

#1: Know your audience

Growing your traffic always starts with your audience if you want to do it right. Untargeted, uninterested “hits” are a waste of time and resources at worst, and at best just pure vanity.

What does your audience want and need?
How do they like it delivered?
Which topics are on their minds right now?
Are there trends that are growing in popularity?
How do these folks speak? What words and phrases do they use?

This means that driving traffic starts with listening and observing. Get to know your target so you can most efficiently engage them.

Twitter has a tool for this. Use search.twitter.com to find what people in your niche are talking about and follow some of their conversations.

Once you get an idea of what people are interested in, join in those conversations and talk to people.

#2: Get the “right” followers

So much rubbish is thrown around about how to grow your follower count that it makes it seem that the number is all that matters. Wrong!

You need people to want to hear what you have to say. This means you do NOT want people who auto-follow because they are either:

Robots and not real human beings (e.g., spam software, people trying to inflate their follower count, scrapers)
Not actually reading your tweets and just following to allow you to DM them

The followers you most want are those who follow you because they are interested and think they will get value from your tweets. These people are most likely to find you via:

People retweeting your stuff, either within Twitter or using a TweetMeme button
Referrals from other Twitter users
Your blog; for example, your articles that say “Follow me on Twitter at @chrisgarrett and tell me what you think,” or your sidebar Follow Me button
Other people’s blogs, when you guest post or comment
Clicking your forum signature when you participate in discussions, or your email signature

Unfortunately Twitter closed off a really nice way that people used to get targeted Twitter followers. It used to be that we could “listen in” to conversations that people we followed were having, but now you have to be following both parties. This means we can’t discover new people that way. If someone puts something before they mention your @name it can still work, and I still occasionally get followers through that.

Essentially the advice is, put your Twitter name where it will be seen and encourage people to share it!

#3: Build engagement

Talk to people.

Engage your followers. Don’t just see them as a passive list of eyeballs! Treat folks as human beings and you will do much better at this stuff. It is called social media for a reason.

Ask questions
Hold conversations
Dip into others’ conversations
Encourage feedback

#4: Get clicks

So now your followers are seeing you as an interesting person and not a robotic “feed,” which means they are more likely to take notice when you tweet out a link.

Tweet Valuable Links

Whatever you do, don’t just tweet your own stuff. That is both selfish and boring!

Get into the habit of sharing anything cool, regardless of who created it. Retweet good stuff and other people are going to be more willing to retweet yours. Tweet out fun and useful links your friends send you in email or from the news. Be known as a person who tweets good stuff.

Timing

Not everyone is online at the same time. There is a whole world outside of your timezone, plus people have a different schedule than you. You know the feeling of confusion when you land in a foreign country. Not only have you got to adjust to local time, but also people seem to have their meals at a different time of day, shops open and close at strange hours, and business meetings seem to be held randomly. Twitter is like that, you can’t just look at a time zone converter and think people will be at their desk at a certain time.

Tweet the same thing a few times, a few hours apart, to give your message several chances to be seen.
Vary the times of day you tweet and monitor response.
Watch for the peaks and troughs of activity in YOUR stream (not just what works for others).

I tend to aim to catch the peak times for Aussies, the EU/Brits, East Coast USA, and West Coast USA, but it is far from an exact science!

Headlines

There are two main driving factors that affect your chances of getting a click:

Your reputation
The headline

Hopefully at this point #1 is taken care of, but #2 takes some work.

First of all, use my free download 102 Proven Headline Formulas as a starting point. There are 102 fill-in-the-blank templates which ought to give you a head start on writing a compelling caption.

If you use an interesting title and it matches your audience’s wants and needs, then you are going to get clicks.

Split test

You might not get it right the first time, so try another variation:

Phrase it as a question
Make it into a “How To” headline
Use curiosity versus just the facts

A lot of this is about learning what your audience reacts to best.

#5: Measure performance

When you use a link-shortener with a built-in click-tracker such as bit.ly, you can see how well any of your links perform. This is useful for improving over time and to see which links get picked up virally. As they say, what you measure you get more of!

With Twitter it’s not just the link clicks that YOU get, but the retweets and shares that really drive the real traffic. TweetMeme and bit.ly can give you vital reporting about how well you do, as well as your Google Analytics.

#6: Do more of what works, but test, test, test

When you find what works for you, do more of that. Keep in mind though that if you only do the same things you will either get the same results and not improve, or you will wear out that technique. Experiment, learn and mix it up.

Trends change, techniques improve, fads go out of fashion. Do not get stuck on rails, move and flow with your audience.

#7: Encourage sharing

Once you have your initial click, your job is not done!

Make sure your article has a TweetMeme button so that anyone who likes what you shared can easily share it too.

If you want to get really fancy, give people an incentive to share, such as a random prize drawing for anyone who tweets your message. Of course, the message will contain a link back to you …

Once in a while it doesn’t hurt to actually ask for retweets. Just don’t overdo it, as you will only annoy your followers. This will make them less responsive, rather than more.

Does it really work?

Here is a case study for you. For the last Social Media Success Summit in 2009, Mike Stelzner and I ran a competition on chrisg.com using all the advice mentioned here in this article.

The competition post was retweeted over 1,000 times

Using TweetMeme we can see that the competition post was retweeted over 1,000 times before it stopped tracking.

Social Media Success Summit 2009 Competition Clicks

Just the cli.gs link alone was clicked 12,753 times.

So yes, it does work.

Bottom line:

Gather the correct audience
Be awesome
Share cool stuff
Encourage other people to share it too

Does Twitter work to generate traffic for your stuff? Got any tips to share? Anything people do that annoys you? Please share—go ahead and comment below right now!

7 Tips to Create Better Blog Posts

Denise Wakeman — Thu, 05 Nov 2009 12:00:08 +0000

Great blog posts don’t magically engage readers. But by applying a few good tactics, your blog can attract and retain your ideal readers.

Here are seven powerful blog posting habits:

Tip #1: Clear Targeting

The first rule for creating effective content for your business blog is to completely understand why you’re blogging. Have a thorough understanding of your ideal reader’s (your customer’s) profile and of your core message as it relates to your business. If you have a really clear idea about who you’re writing for, it’s going to be easier to write. Your blog posts will be on target and on purpose. You won’t be meandering off into subjects that are irrelevant to your audience.

Tip# 2: Know What Your Readers Want

Always write with your reader in mind. Write as if you are answering the question “what’s in it for them?” Your readers are asking themselves all the time whether this blog is worth their time to read. You’re more likely to keep them interested if you’re “walking in their shoes.” Address your readers’ major issues and concerns. If you don’t know what they are, ask.

Tip #3: Edit Often

So many blog posts start off with, “The other day, I was thinking about…” or “You know, summer’s almost over and….” A blog post is not an essay and it’s not poetry. Get to the point right away. Follow the rule of KISS = Keep It Simple, Sugar! (or Keep It Short and Sweet). That means you can actually write less.

Write short, declarative sentences and omit all unnecessary words. This means read and reread your posts before you publish. It doesn’t matter if you haven’t been trained as a journalist or taken a lot of writing classes. If you can write an email, you can write a blog post. However, your blog writing will improve when you reread before publishing to be sure you have taken out all unnecessary words.

After you click the ‘publish’ button, read your post again. Often this is when you will catch typos or grammatical errors you didn’t see before. Show respect for your readers by having clean copy. It doesn’t take much for readers to abandon your blog; some might unsubscribe simply because your spelling is sloppy. In the online world, your words are all you’ve got.

Tip #4: Create Keyword-Rich Headlines

Write compelling headlines by using strategic keywords that are relevant to your topic. Keywords are often touted as gold by search engine optimization experts who want to charge you an arm and a leg for their services. But let’s make a complicated issue simple.

Put yourself in the shoes of your ideal reader. If this reader was searching Google for information or solutions to a problem, would she find you? Make a list of all the words or phrases she might use to search for you, your business, and your solutions. Those are the keywords and key phrases that you want to use frequently on your blog. When you write a headline for your blog post, use these keywords. This alerts the search engines as well as your reader about what’s important in your post.

For an in-depth discussion on writing effective blog post headlines, read Chris Garrett’s post on How to Create Headlines that Go Viral with Social Media.

Doing keyword research from time to time will help you stay on top of what your prospects want. You’ll find out exactly how readers are looking for the information you’ve got. Use the free keyword suggestion tool at WordTracker to make this simple. Your post headlines can also make it easy—or difficult—for people to find the information they want. Headlines should be as descriptive as possible. Don’t be vague. You can be cute (but not too cute), as long as what you’re putting in the headline clarifies what you’re really writing about or what the reader is going to learn.

Remember, it’s all about your readers. It’s about helping them find and use the content you are giving them. Blogging is going to be a fruitless exercise if your readers can’t get what they want out of reading your blog.

Tip #5: Write Great First Sentences

Write an optimized first paragraph using the same keywords you used in your post headline. Make your point right away rather than leading into it. Use clear keywords in the first sentence of the first paragraph, and then summarize them again before you close your blog post. Always close by asking readers for their comments.

Tip #6: Keep it Short and Spacey

When writing, keep paragraphs short. They should be one or two sentences at most, and then break for a new paragraph. White space is your friend. Sometimes just one sentence can be as effective as a paragraph. You want lots of white space between paragraphs on your blog.

Remember, most readers are in a hurry. Text on a computer screen is also harder to read than text on paper. You want to make it as easy as possible for your readers to grasp your message quickly.

Tip #7: Use Bulleted Lists

Use bullet points and lists as often as possible. This makes your post easy:

To read
To scan
To understand
To remember

Research shows that people prefer things to be easily digestible and chunked down for them. It’s easier for them to remember your message if you’ve given it to them in a list of three to five items. Some online writing experts also recommend keeping lists to an odd number of bullet points, but the important part is to use lists whenever you can.

There are many ways to ensure you have great blog posts. These seven tips provide a good starting point and checklist to help you stay on track and create content your readers will devour and that will move them to action.

What other tips would you add to this list to write better blog posts? Share your best blogging tips in the comments below.

Photo: http://www.flickr.com/photos/cogdog/ / CC BY 2.0

How to Create Headlines That Go Viral With Social Media

Chris Garrett — Mon, 12 Oct 2009 07:00:30 +0000

Are you struggling to get more clicks and bookmarks on your articles? Possibly there is one area in which your content is letting you down. Even the best blog post writers sometimes make this mistake.

One aspect of your writing requires a great deal of effort getting right, and it is so obvious it is commonly overlooked. What is the first thing a social media user sees?

“I glance at the headlines just to kind of get a flavor for what’s moving. I rarely read the stories, and I get briefed by people who probably read the news themselves.”
George W. Bush

“It has been found that the less an advertisement looks like an advertisement, and the more it looks like an editorial, the more readers stop, look and read.”
David Ogilvy

Yes, you guessed it. It’s the headline.

Without a compelling headline, you will not attract attention, and your article will not spread as easily. If you do write a killer headline then you will get more clicks, more bookmarks, and your readers will be compelled to share it with their friends and contacts.

Creating Compelling Headlines

Take a look at the last article you wrote that did spectacularly well (or if you do not have a great example, choose a disaster).

Does it grab attention? The first job you have to get right when producing a new article is to get it read, and your first task toward getting your article read is grabbing the reader’s attention.
Will it target a particular audience? We are largely driven by self-interest and our brains are wired to look out and listen for any message that addresses us. If your headline identifies a target group specifically, then that group, if they have an affinity for it, will take notice. Be careful though, this can backfire!
Is it specific? Highly specific approaches work much better to draw attention and create belief than generic and vague statements that can come across as untrustworthy. Rather than say “get great results” say “achieve 147.2% increase in profits with this simple tweak.”
Are you generating a great deal of curiosity? What is going to get the reader not only to take notice but also take action? You need to give him or her a good reason to keep reading past the headline into the full article, and this is where curiosity comes in. Create a feeling of incompleteness; hold off on the punch line, so the reader has to find the answer to feel satisfied.
Is the headline promising powerful benefits? Does your headline answer “So what?” Above all, there has to be a payoff. Your readers need to know what is in it for them, why should they care.

5 Types of Headline

The standard social media headline types tend toward the following categories:

News—Particularly breaking news, is very popular. Announce something, share a piece of gossip, and let people know what is happening now. Social news has made traditional news media look slow and dated because by the time the news has spread around the social sites, mainstream media is only just picking it up. The downside of this, of course, is that your content is not going to be perceived as evergreen—there will always be something newer, shinier, and trendier. For example: “Breaking News: White House Moves to Ban Bacon”
Goals—Offer a way to achieve a goal, get more, be more powerful, wealthy, attractive, healthier… whole magazines are full of this stuff. Just take a look next time you are at the supermarket checkout. For example: “101 Tried and Tested Dating Secrets to Win the Partner of Your Dreams”
Problems—The flipside to the goal is the problem. Fear sells just as well as positives; just ask the newspapers. The economy, health, worries about global politics, you name it. For example: “Finally! Make Your Computer Virus-Free With Open-Source Software”
How-to—Share a technique, tutorial, recipe or formula to achieve something practical and beneficial. It is kind of the same as the goal, but rather than a dream, it gives you the steps to create something in reality. For example: “How to Win Friends and Influence People”
Entertaining—Social media is full of pure entertainment. It might be a funny video, a cute picture, a joke or even a link to an accidentally funny forum thread. This is the coffee break content that social media was built upon. For example: “Nasty or Nice? Take The Ultimate Personality Test”

Most of all, you need to trigger an emotional reaction. Remember we do not just want “interest,” we want the reader to take an action—even if that action is just to hit the vote-up button.

Emotional Hot Buttons

If you want to really draw attention and get your readers to take action, even if it is only to comment or pass along your link to their friends, you need to grab them where it counts: show empathy and make them feel. Can you get your reader to laugh, cry, or shout at their screen? Take a tip from Hollywood and move your audience emotionally using these hot buttons.

Boost and Slam—What is the best/worst/most/least? Compare and contrast, particularly if you can combine with Contrary (see #10).
Laugh, Cheer, Snigger or Cry—Human interest that tugs the heartstrings always works. Especially when you combine weep, snigger and cheer. Just ask Susan Boyle.
Outrage, Anger, and Righteous Indignation—Listen to talk radio or the talking heads and their jabbing fingers on any cable news network.
Fear, Scams, Problems and Looming Disasters—Be afraid, get clicks.
Sexy, Cute and Attractive—Sex sells. Lust draws attention.
Divide and Conquer (Us versus Them)—Polarize your audience, get attention. Many of the chain letters you get asked to pass on are all about supporting one side of an argument while attacking another, particularly when it comes to politics.
Shock and Awe—Take someone by surprise, present something as outrageously and wildly different.
Curiosity, Confusion, Riddles and Puzzles—Make readers have to read just to get your idea out of their heads.
Caught in the Act—People love it when the rich, powerful and famous are caught doing something they shouldn’t, especially when it is against their accepted brand or persona.
Contrary, Contentious and Devil’s Advocate—Challenge accepted wisdom, deep-seated stereotypes and assumptions.

10 Headline Formulas That Work

To get you started creating compelling headlines, use the following “fill in the blanks” headline formulas.

Do You Make These ________ Mistakes?
The Secrets of ___________
What ______ Can Teach Us About ________
Everything You Know About _____ Is Wrong<
How _______ Made _____ and You Can Too!
If You ________, You Can ___________
Finally, No More _______
At Last! _________
Learn How Millions of ______ ________
How to Get More/Better/Cheaper _______

If you like these headline ideas, make sure you click here to download the free PDF 102 Proven Headline Formulas now.

Over to You

Share some of your best headlines with us in the comments!