Supporting Customers With Facebook: What Businesses Need to Know

Are your customers active on Facebook?

Have you got a plan to support your customers via Facebook?

To learn how to use Facebook to support customers, I interview Mari Smith.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Mari Smith, the world’s leading Facebook marketing expert. She co-authored Facebook Marketing: An Hour a Day and is author of The New Relationship Marketing. Mari also teamed up with Facebook to assist in educational events.

Mari will explore a few new updates from Facebook and how to use Facebook for customer service and support.

You’ll discover how to create a good Facebook experience for your customers.

podcast 153 mari smith customer support on facebook

Listen as Mari Smith shares what businesses need to know about supporting customers with Facebook.

Share your feedback, read the show notes and get the links mentioned in this episode below.

Listen Now

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Facebook Pages App Changes: What Marketers Need to Know

social media tools Do you want to manage your Facebook page no matter where you go?

Have you downloaded the newest Facebook Pages app?

The most recent update to the Facebook Pages app lets you quickly see important data about your Facebook page.

In this article you’ll discover how eight updates to the Facebook Pages app make managing your page on the go a lot easier.

Why Install the Facebook Pages App?

While you can use the traditional Facebook app to keep up with the pages you manage, it’s not nearly as efficient as the Facebook Pages app. The basic Facebook app is meant to let you keep tabs on friend and social updates—it doesn’t really offer a lot of options for managing your page.

facebook pages app icon logo

Facebook has updated its Pages app.



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