4 Ways to Use Twitter for Customer Service and Support

social media how toDo you have customers?

Are they on Twitter?

Are you using this amazing tool to support your customers?

Keep reading to discover four ways to provide amazing customer service with Twitter.

Why Twitter for customer support?

 ”I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.” ~ Gary Vaynerchuk (@garyvee)

This is one of the best quotes I have heard. It must give any business a lot of comfort. Even if you have a million complaints, you can still lead with better customer service.

When my business recently had to weather a severe storm, we decided to default everything to simply being there for our users and customers. It was an incredible experience.

And what better way is there to give your best customer service than through Twitter?

Twitter has changed continually over the past few months, as the service becomes more and more mainstream.

The results we’ve seen from using Twitter as our most important support channel day in and day out are incredible.

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3 Twitter Browser Extensions for Better Social Management

social media toolsDo you have more than one Twitter account?

If you use social media for your business or to promote other companies, you probably have many different accounts to keep track of.

Dashboard apps can help you keep tabs on various networks at once and update multiple accounts.

However, when you want an enhanced Twitter experience from your browser, these three free tools can help.

#1: Silver Bird

A feature-packed little extension, Silver Bird offers a multitude of Twitter features in a smart pop-up box.

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5 Ways to Kill Twitter Spam

social media how toAre you sick and tired of Twitter spam?

Direct messages on Twitter are a great way to take that next step in social networking. But too many direct messages can waste your time.

Are all of your direct messages from people you really want to network with?  Do you find yourself spending too much time listening to unwanted noise and managing spam?

Here are five ways to control of your Twitter direct message inbox.

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4 Ways to Measure Social Media and Its Impact on Your Brand

social media how toDo you know how social media is helping your business? Want to find out how Twitter, Facebook and other sites are impacting your brand awareness?

The good news is social media has finally made it to the grand stage of “accountability.” A place where there are lots of people who want to measure it. The bad news is there isn’t a single clear-cut answer.

However, with a few simple steps, you can build a measurement strategy that accomplishes your goals.

Defining Terms

To start, let’s agree that brand awareness is a measure of how recognizable your brand is to your target audience. For those looking to get ahead of the curve on social media measurement, the first step is to align your social media metrics with metrics your company is already comfortable with.

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