social media how toDo your customers use Twitter to ask questions and request support?

Need a better way to manage your Twitter support?

By following the steps in this article, you’ll deliver a superior customer service experience on Twitter.

In this article, you’ll discover how to create a better Twitter customer service process for your business.

improve twitter customer service process

Discover steps to improve your Twitter customer service.

Continue Reading

8 Comments

social media how toDo your customers use Facebook Messenger?

Wondering how you can help people find you on Messenger?

Recent updates make it easier for businesses to communicate with customers via Messenger’s private, one-to-one messages.

In this article you’ll discover how to connect and engage with customers using Facebook Messenger.

connect and engage with facebook messenger

Discover how to use Facebook Messenger for business.

Continue Reading

13 Comments

social media toolsDo you engage with customers online?

Are you looking for tools to help manage and monitor customer relationships?

From product discovery to purchase and support, tools have emerged to help your business manage the social customer experience on whichever channel your customers prefer.

In this article you’ll discover eight tools to help your business provide a seamless social customer experience.

The Evolution of Customer Experience

Social customer experience is not built purely on old foundations such as ticketing systems. Nor is it designed only to support customers on Facebook, Twitter, and other social media platforms. Today, social customer experience is a hybrid of the two.

What started off with a simple model of customer support (“Email us and we’ll help.”) has since evolved to include ticketing systems, live chat, and social media.

social customer service tools

Discover eight tools to help your business listen and interact with customers.

Continue Reading

6 Comments

social media how toLooking for a new way to connect with customers and prospects on Facebook?

Have you considered Facebook Messenger?

Messenger for business pages makes it easy to offer instant one-on-one customer service, while keeping a record of the conversation.

In this article I’ll explain how to use Facebook Messenger with your business page.

facebook messenger for my business

Discover how you can enhance your business with Facebook Messenger.

Continue Reading

30 Comments

Does your business respond to customers via social media?

Are you prepared to deal with upset customers?

To discover how to turn unhappy customers into happy fans, I interview Jay Baer.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Jay Baer, the author of Youtility, co-host of the Social Pros Podcast and founder of Convince & Convert, an agency and blog focused on digital marketing. His newest book is Hug Your Haters: How to Embrace Complaints and Keep Your Customers.

Jay will explore how to convert social media haters into raving fans.

You’ll discover why it’s important to hug your haters.

podcast 180 jay baer dealing with unhappy customers

Listen as Jay Baer shares what marketers need to know about dealing with unhappy customers on social media.

Share your feedback, read the show notes and get the links mentioned in this episode below.

Listen Now

You can also subscribe via iTunes, RSS, Stitcher or SoundCloud.

Continue Reading

7 Comments

social media how toAre your customers leaving negative comments on social media?

Do you need a plan to handle customer complaints?

Responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention.

In this article you’ll find out how to deal with negative comments on social media.

handle customer complaints on social media

Discover how to handle customer complaints on social media.

Continue Reading

36 Comments

Does your business have a social customer service plan?

Want to step up your customer service on social media?

To discover how to improve your social customer care, I interview Dan Gingiss.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Dan Gingiss, former head of digital customer experience for Discover Card, co-host of the Focus on Customer Service podcast and head of digital marketing for Humana.

Dan will explore how to better serve your customers with social media.

You’ll discover what your business needs to respond to on social media.

podcast 175 dan gingiss social customer service

Listen as Dan Gingiss shares what marketers need to know about caring for customers on social media.

Share your feedback, read the show notes and get the links mentioned in this episode below.

Listen Now

You can also subscribe via iTunes, RSS, Stitcher, SoundCloud or Blackberry.

Continue Reading

25 Comments

social media how to Are you participating in Facebook groups?

Want to start one to support your business?

Facebook groups help businesses promote products, support customers and much more.

In this article I’ll share nine ways Facebook groups can benefit your business.

nine ways to use facebook groups for business

Discover nine ways to use facebook groups for business.

Continue Reading

10 Comments

social media how toDo you have happy customers?

Want to use social media to help keep them that way?

Giving people an awesome experience on social media increases customer satisfaction and builds long-term loyalty.

In this article you’ll find five ways to improve your customers’ experience with social media.

enhance customer experience

Discover how to enhance your customers’ experience with social media.

Continue Reading

3 Comments