Keep reading to learn how…

Google Alerts has its uses, but it is simply not effective as a stand-alone tool for monitoring social media conversations on a day-to-day basis. Dozens of paid options exist, including Radian6, SAS and Lithium.

However, with an RSS reader and some Internet savvy, you can build a powerful social media listening post at no cost. This article will show you how.

Knowing where your company is mentioned online, who’s doing the mentioning and how others are responding is crucial to 1) understanding the “buzz” about you, 2) addressing complaints and negative mentions quickly, 3) knowing the impact (or lack thereof) of your marketing efforts, and 4) shaping social media marketing efforts to reach the right people (key influencers) on their preferred platform.

Start With a Feed

A “feed” is a summary of web content that is updated on a regular basis. It allows users to keep informed of a website’s latest changes. The predominant feed format is Really Simple Syndication (RSS) 2.0.

Feeds allow you to easily see new content. A summary or “headline” view lets you quickly scan recent content changes, and headlines are linked to their appropriate content. RSS readers are very useful because you no longer have to search for relevant information; you simply save your search queries in the reader and the relevant information will come to you.

Unless you have another blog aggregator that you prefer, I recommend you sign up for Google Reader.

The first time you log in, the screen will look like this.

The remainder of this article will show you how to use an RSS reader to build a social media dashboard.

#1: Track News and Blogs

Go to Google News and enter a query into the search box. I recommend you use complex queries when possible, as they provide more focused results. If your query returns items that are relevant, scroll down and click the RSS button at the very bottom of the page. On most sites they appear as orange badges.

After clicking the button, copy the URL of the page that comes up. This is the RSS feed for your search query.

You just want the URL (indicated by the arrow). The rest of the page is not intended for humans to read, but for an RSS aggregator like Google Reader.

Go back to Google Reader and click the “Add a Subscription” button in the upper left corner.

I’ve marked it in the screenshot above with an arrow.

Paste the URL into the form field that appears.

Now every time a new article that fits your search query goes live, it will be added to your Google Reader. Add as many query feeds as produce articles relevant to your brand or industry.

Here's a selection of RSS Feed badges, both traditional and creative, that you may find on blogs.

Go to Google Blog Search and run search queries, pasting the RSS feeds of queries with relevant results into Google Reader as above.

#2: Track Wikipedia

Wikipedia is where experts, industry leaders, researchers and other key influencers talk. You may have thought it was just an online encyclopedia, but it has a forum for every single article posted. Lively discussions are often ongoing behind the scenes, as each article has its own discussion page where Wikipedia editors debate and discuss.

You’ll want to know what people are saying about your page, your competitors and your industry.

Subscribe both to edits made to each article you select as well as its corresponding discussion page, in order to monitor what people are saying.

View History shows you a log of all edits made, along with the time, editor and often a summary of the changes.

To do this, select the “History” tab above the article, then on the left sidebar click “Toolbox” and then “Atom” with the orange RSS badge next to it. Paste the URL into Google Reader.

If you want to subscribe to discussion on the article as well, click the “Discussion” tab above the article, then click “History” then “Atom” as described above. You may also want to subscribe to pages about your competition or about the industry itself.

Atom is a type of RSS feed and works exactly the same way. Find the button in the left sidebar.

#3: Track Tweets, Comments and Discussions

Twitter is one of the main places online that comments go viral. Companies like Dell and Southwest Airlines monitor Twitter in real time so that a negative tweet about a product or service can be addressed quickly by customer service.

It is also important to note that Google indexes tweets. If your company, product or brand is being tweeted about, you’ll want to know. Luckily, Twitter is equipped to send information to your social media dashboard.

Go to Twitter Search, run a search query, click the “Feed for this query” link next to the orange RSS button, and paste the URL in your aggregator.

Twitter searches can be imported to your social media dashboard.

All tweets you monitor will be stored for you.

Are you regionally focused, or is your audience in a single country? Click the “Advanced Search” link to the right and set your parameters. You can even specify whether you want to see positive or negative tweets, or tweets that ask a question!

Advanced search in Twitter is a powerful way to find exactly what you're looking for.

Go to Samepoint. This is an engine searching millions of conversations taking place on blogs and social media sites. User-generated discussions (other than Twitter) are typically not indexed by major search engines, such as Google, as they do not reside on static pages.

SamePoint converts these discussions into web pages, or permalinks, and organizes them within a tag cloud. Enter your search query and subscribe to the feed, just like above.

Samepoint search results actually show sentiment analysis with their "social tone" indicator.

Go to BoardTracker. This engine searches over 2.4 million live message boards and discussion groups. While Google searches message boards as well, BoardTracker serves up better results. Run your search query and grab the RSS feeds.

BoardTracker will draw back the curtain on Internet forums, showing you what people are saying about your product, service or brand.

#4: Optional Tracking

The above feeds are required for in-depth monitoring of your brand and/or industry. The following feeds are optional, depending on your particular circumstances.

If your industry has strong aftermarket sales, you may wish to monitor prices. eBay and Craigslist are the top aftermarket sales sites. The prices people are paying for your products there will help you determine aftermarket value.

Go to eBay. Enter a search query. Scroll to the bottom and click the orange RSS button, and paste the link in your aggregator.

Go to Craigslist. Enter a search term. Look for the RSS feed. You know what to do.

If you want to monitor your competition, or any webpage in particular, subscribe to an RSS feed at WatchThatPage. It will notify you any time a page is changed.

WatchThatPage can extract new information from multiple web pages.

#5: What About Facebook and LinkedIn?

Facebook and LinkedIn are noticeably absent from this social media monitoring dashboard. Why? Because both platforms have privacy settings that preclude interacting with the general public.

Users must register, and then they can only interact with their friends/contacts (with the exception of Facebook Pages, which are indexable by the search engines, and LinkedIn Today, which is an aggregation of other news sources).

There’s not a search engine around that can search a closed network, at least not as of this writing.

This is a screen shot of the social media dashboard for my company, Sterling Rep Social Media.

As you can see, I can quickly scan the list for items of interest. While most of these are mentions of my blog posts, if someone mentioned my company (or me) online in a blog comment, forum, on Twitter or in the news, it would show up here.

The above plan will allow you to construct a powerful social media listening post, free of charge. It is searchable, saves all records indefinitely, and is updated upon refresh. Using it will give you a significant advantage over your competition if they’re still just using Google Alerts.

What are your thoughts?

We poured through the entire list and came up with five that we really like.  Now we need your help picking the final name.  Keep reading to see the finalists and how you can vote.

But first, I’d like to give a public tip of the hat to the core team that helped Social Media Examiner become the site it is today.

Thanks to the Gang of Seven

There were initially seven of us who agreed to contribute regularly to this site.  These folks were all established experts in their fields and we couldn’t have done what we’ve done without their help.  Here are the other six:

Mari Smith: Mari is the queen of Facebook for business, the royal lady of relationship marketing and co-author of the book Facebook Marketing: An Hour a Day.

Denise Wakeman: Denise is an outstanding expert on blogging for business and the gal behind The Blog Squad.

Chris Garrett: Chris is half-techy guy and half content king.  He’s the co-author of the bestseller Problogger.

Jason Falls: Jason is a true social media guru and visionary.  He’s also the guy behind Social Media Explorer.

Cindy King: Cindy is an international marketing expert and managing editor of our site.

Casey Hibbard: Casey is the queen of case studies and is also author of the book Stories That Sell.

Thanks so much to each of you!

Vote to Name Our Mascot

From the more than 500 name submissions we received, we’ve narrowed the selection down to five names.

The names we like are (in alphabetical order):

• Buzz
• Hunter
• Livingston
• Scout
• Stanley

VOTING IS NOW CLOSED… >> Click here to vote for the final name of our mascot! <<

Please have your vote in by Wednesday, October 7, at midnight Pacific.

The Folks Who Came Up With These Names

Congratulations to Ninathewriter, Todd V Yeadon, Larisa and Dawn for submitting these five names.  Each these fine folks has won a free pass to Facebook Success Summit 2010!  Note: When the same name was submitted more than once, we went with the first person to suggest the name.

By the way, an honorable mention goes to James Ball for suggesting Irving Socialmyer Downs III.

Stay tuned for the unveiling of the final name on October 12, 2010! And thanks for being a loyal reader.  Let us know what you think about our site in the comments box below.

Andy is also author of the book Word of Mouth Marketing and founder of GasPedal, a group that advises big brands such as TiVo, Dell, Sprint and Kimberly-Clark.

During this interview, you’ll gain insight into how large corporations are employing social media and you’ll also gain Andy’s insight into word-of-mouth marketing.

Word of Mouth Marketing & Social Media

Mike: Let’s go ahead and start with the first question.  What exactly is word of mouth marketing, and how, if at all, is it any different than social media marketing?

Andy: Word of mouth marketing is the art of getting people to fall in love with your brand. Getting them to be so thrilled and so turned on by what you do that they’ve got to tell people how awesome you are.

It’s a series of tactical things that I teach in my book. It’s a philosophy that says if we earn the respect and the recommendation of our customers, they’ll do all of our advertising for free.

Mike: Because they become advocates for you, right?

Andy: Because they love you. This is the Southwest and the Starbucks and the Zappos. When people love a brand, they love to talk about those brands.

Social media is a subset of that. It is one tool you can use to make it easier for your fans to talk about you.

These days, we’re really hot on social media. Everyone is saying, “Twitter, Twitter, Twitter.” We love the stuff, but we’re starting to let the tool take over the purpose.

Mike: Just so I understand what you’re saying, word-of-mouth marketing is about getting your customers, followers, or fans—whatever you want to call them—to love your brand so much that they’re going to ultimately advocate for it and spread the word on your behalf, so you don’t have to invest a lot of money.

And social media marketing is just a subset of that, which is leveraging these social media tools to do the exact same thing. Is that what I hear you saying?

Andy: Exactly. Social media is a great tool. I’m a huge user and fan, but it only applies to the online half of word of mouth. Even if you look at the online half, there are probably more recommendations happening by email than Twitter or all the other social media put together.

Word of Mouth Marketing Story

Mike: That transitions really well into my next question.  How has word of mouth marketing evolved, in your opinion, over the last decade? What do you think the catalysts have been?

Andy: We used to think word of mouth was luck. You did a good campaign, you did a good press release and it got buzzed—this magical word buzzed—and everyone was talking about you.

What’s happened is we figured out that it isn’t luck. It’s a planned series of things that you do to get people talking. It’s this idea that word-of-mouth marketing is similar to any other kind of marketing.

I guess what’s new is the “marketing” part. “Word of mouth” is old. “Word of mouth marketing” is new.

Then we layered social media on that. Now we’ve got this big tool to take word of mouth that might have been one-to-one or one-to-two, and suddenly it’s one-to-1,000 or one-to-50,000.

Mike: What did a typical word of mouth campaign look like a decade ago?

Andy: I don’t think the word campaign would have been there. It wasn’t word of mouth marketing yet. We didn’t understand it’s something that you can earn, that you can accelerate or that you can enhance. It just sort of happened.

Mike: The medium was probably email back then, right?

Andy: It was then, and probably is still today, more offline than anything.

If a friend tells you about a restaurant, you tell another friend about the restaurant. You go there for lunch with the office. Now everybody knows about it. Somebody emails a friend, somebody else posts a review, somebody else tweets it and somebody else puts it on Facebook. Then you read it on Facebook and you tell your spouse. Then you tell your coworkers.

The conversations weave in and out online and offline. None of these tools are the sole channel for one particular conversation. Your recommendations are flowing in and out of whatever format makes the most sense.

Word of Mouth Marketing Steps

Mike: What might be some of the word of mouth marketing steps at a very basic level?

Andy: I like to talk about the five Ts. If you go to my blog, there’s a download where you can get all of these written up, which is the framework for any kind of word-of-mouth campaign.

1. Finding the Talkers

Who is going to spread the word about you? They might be fans, customers, just people thrilled by who you or are maybe neighbors. There are all those people who could speak for you.

2. Giving Them a Topic

What are they going to say? That’s unique to the product and the talker who’s spreading the message.

Customers are saying something different than fans. Fans are saying something different than particular user groups. You have to find the topic that people love to repeat, that’s easy to repeat, and that travels.

3. Tools

Tools are all these things we use to accelerate and extend the scale of the conversation.

Mike: Like Twitter, for example.

Andy: Everything social media falls in that tool bucket. But it’s also something like the stickers that come with every Apple product. It’s classic offline word of mouth. Everybody shares those stickers.

The tool can be a T-shirt. If your customers really want to put your logo all over their chest and run around and advertise you for free, they should have a T-shirt!

The tools are all the stuff of this. The tools are things that real estate agents love to do—the refrigerator magnets and the calendars and the rulers and all the other doodads. It’s the stuff that lets the conversation travel.

4. Taking Part

Once people start talking about you, you need to respond, participate and become part of that conversation.

If you don’t join the conversation, either the conversation ends or it goes negative because people think you’re a snob.

5. Tracking

How do you measure this conversation, how do you measure the results and how do you drive through to your business objectives?

Mike: That’s some brilliant simplicity to describe the components of what makes word-of-mouth marketing work.

Andy’s Story

At what point in your career or in the last few years did you decide to focus on social media? What was the turning point for you that made you decide to focus on that?

Andy: There are two. Of the two brands that are part of my company, one is the GasPedal side, but we teach word-of-mouth marketing. It’s the word-of-mouth marketing company.

Then on the SocialMedia.org side, we run the Social Media Business Council.

I think what happened is about 3 years ago, we realized that social media is something that anyone can get up and do. If you’re a small business or an individual, it has that simplicity.

But when you’re a big company, it gets so much harder. It requires significant philosophical, behavioral and operational changes. It’s just not the same inside a major enterprise.

We started this group to be the home base and the peer group for people at big companies who are using social media and want to learn how to adopt it and learn from each other and share. That’s where this started.

Mike: Was this just about when Twitter was exploding in popularity or was it actually even a little bit before then?

Andy: Twitter had just begun. We started in the summer of ’08.

Mike: I think it was really about 18 months ago when Twitter started exploding in a massive way. Then Facebook, of course, just a few months behind, started exploding as well. It seems like you were a bit ahead of the curve.

Did you get there because you started to hear some of your clients on the GasPedal side saying, “We’re starting to hear a lot from our customers about this social media stuff, and we need to get onboard” or had you seen this coming for a while?

Andy: It’s interesting. Our name used to be the “Blog Council” because blogs were the only thing. Social media hadn’t really become part of the mix yet.

We were at Dell headquarters and Dell was doing what they then called a “buzz marketing” conference. Dell had been inviting other companies over to learn how they ran their blogging, social media and conversations department.

I was at lunch with some folks from Dell, Proctor & Gamble, Microsoft and Intuit. We had been sharing our unique challenges with this stuff. We had been talking to each other informally, ending up with “Why don’t we start a group that lets us formalize the sharing, scale it up, and bring a whole lot of companies together?” That was the formation.

Social Media in Business

Mike: That’s incredible. I’m imagining social media has grown into a very popular tool for a lot of these huge corporations now.  Do you agree with that?

Andy: I think every company is using it. What’s most interesting is that the marketing side is such a small part of where social media adds value. It’s really becoming transformative across the entire enterprise. HR is using it, customer service is using it, research is using it and internal communications is using it.

Mike: Do you find it’s often starting from marketing and then spreading to other parts of the organization?

Andy: I would say with 50% of the companies, it starts in PR, which actually makes a lot of sense when you think about PR being much more structured for conversation. You build relationships with reporters, you tell stories and you build long-term dialogues. It’s about words, whereas marketing is about numbers and campaigns.

Mike: You’ve spoken to a lot of big brands when it comes to social media. What are some of the important challenges today that many of these big brands are facing and how are you suggesting they deal with those challenges?

Andy: Probably the biggest challenge is what we call “Guffman,” as in the movie Waiting for Guffman. Everyone is waiting for this special person to show up and be in charge.

In a big company, every department gets it. They know what to do and they want to start using it, but then, “Is the Twitter account for the PR department or should HR use it or are the marketing guys going to use it? Is our Facebook page going to be for campaigns for marketing or customer service?”

You get all of these people moving around in the company trying to figure out who runs it and owns it.

Mike: How do you recommend they deal with this issue?

Andy: It really depends on the nature of the business. A lot of really big companies have a center for excellence, which is a centralized council of folks from all different departments who become the governing or guiding voice of social media across the enterprise.

I think, less formally, it’s about locking into wins. When it’s working over here in this department, you do more of that. They tell the department next to them and they tell the department next to them. It’s a series of small growing successes.

Dark Side of Social Media

Mike: Let’s talk about the dark side of social media. There’s a lot of hype around the phrase social media. Are there certain misconceptions, do you think, among businesses? Do they think it’s the Holy Grail and can solve all their problems? Does it fall short in any particular areas? What are the downsides to social media, in your opinion?

Andy: People think it’s an advertising technique and that it’s about campaigns. If your ad guys take over your social media voice, you’re in trouble. It’s not a customer acquisition tool like, “What’s our ROI?” It’s a conversation tool.

If you start jamming what are really TV ads onto YouTube and calling it social media, it’s not going to work. Equally important, you’re going to miss the point.

Search has made us completely addicted to the numbers. We know to the 800th decimal point our search engine lead generation costs every second of every day. But we don’t know if someone posted an Amazon review about our product that is going to sit right next to the Buy button forever.

Thinking about social media as advertising is really where the danger is.

Social Media Outsourcing

Mike: Let’s talk about outsourcing. Do you think big businesses can outsource their social media activities? If so, what kind of transparency needs to be in place? What are your thoughts on outsourcing social media?

Andy: It’s hard to do a lot of it outsourced. There’s a reason why our group is a ‘brands only’ group. We can talk about these things without the agencies in the room.

The mechanics, you can outsource.

Mike: The Twitter background or something like that.

Andy: Yes, setting it up and doing the creative, some of the heavy lifting on the execution, the analytics and all of that kind of stuff.

But what we’re talking about is fundamentally your customer voice, your brand voice, and your personality. The whole point of this is to connect with people and talk to people. How do you outsource being friends with someone?

And if you think you went bad with all of the tech support that went overseas where everyone just tried to save a buck and it was a disaster for any brand who did it, imagine when your brand is being represented by somebody who’s only in it as long as their agency has the account.

There are exceptions. There are great agencies and PR firms that have long-standing customer relationships with their clients, where the agency is speaking with the customer voice and has been doing it for years and knows how to do it.

Mike: Do you think there needs to be any kind of transparency or do you think that’s not necessary when it comes to this kind of outsourcing if a big company does choose to outsource some aspects of this?

Andy: I am the single biggest advocate and maniac when it comes to absolute transparency all of the time. You’ll see me running all around the country pounding the podiums screaming about ethics because this is what it all comes down to. You can’t build a trust-based relationship that starts with lying to somebody about who you are.

Mike: How would you go about doing this then? If big brands are outsourcing certain aspects—let’s say they have a bunch of Twitter accounts and one of them is maintained by an outsourced agency—how would they disclose that kind of detail?

Andy: It’s surprisingly simple. You say, “Hey, I’m working at so-and-so helping out with branding.”

Everyone thinks this transparency thing is hard. It’s really easy. “Hi, I’m on Brand Company’s team over at the such-and-such agency. How can I help?”

It’s a phrase that goes from total lack of disclosure to complete transparency.

Social Media Success Story

Mike: Let’s talk about a company that’s doing social media marketing. Is there any one particular standout story or company you think is doing it really well? Who are they and what are they doing right?

Andy: I think Starbucks is doing a fantastic job right now.

Mike: What do you think they’re doing right? They’ve been getting an enormous amount of press regarding their Facebook content. I’m trying to figure out if it’s because they’re a big brand. Is it the “Ford” effect? Ford was one of the first big brands to get on Twitter, thus they got all the focus of the press. Is it the same deal with Starbucks and Facebook, or is there something more going on here?

Andy: Starbucks uses social media like it’s supposed to be used. They have a big team of smart people who are out there every day talking to folks. Their followers are earned because they love the brand, they love the products and they love the people they talk to.

When you become a friend of Starbucks on Facebook or you follow them on Twitter and start having conversations, it’s really awesome. That begets more which begets more and that’s how this stuff happens.

Mike: Do you think part of the reason they’re so successful is because they already had a loyal, crazed fan base to begin with, and Facebook and Twitter just allowed them to come together?

Andy: Yes, this goes back to the sort of framework for word of mouth.

People love Starbucks, but it’s hard to have six people in Seattle talk to 150,000 friends every day until you add the social media tools. Suddenly, you can have relationships with lots of people—meaningful relationships—and you can do it with science.

It’s interesting. They presented a case study at our last conference. They did a new Facebook page and Twitter accounts for Frappuccino®, which is a very new brand, separate from the Starbucks Facebook and Twitter pages. Millions of people went from being fans of Starbucks to fans of Frappuccino. That kind of transition doesn’t happen unless people were enjoying the first relationship and they found it beneficial and meaningful, or they wouldn’t have bothered to friend a sub-product.

Mike: Do you know whether Starbucks is actually encouraging people to participate by putting on the cups “Join us on Facebook” or that kind of stuff?

Andy: I don’t know.

Mike: It may just be that their brand was so great to begin with, and then they applied a really great strategy to it that has exploded. It certainly seems as though it follows the five Ts that you’re talking about.

Are there any B2B brands you can think of that are doing social media well?

Andy: There are a lot of good brands. Some of the big ones, some of the pure-plays are Intel, Cisco, SAP and a lot of those tech brands. I forget the exact number, but SAP is picking up something like 20,000 new members of their communities per month. That’s a lot of people.

Future of Social Media

Mike: Let’s look to the future. Where do you see this whole social media thing going in the next couple of years? Do you think the words social media are going to be obsolete? Do you think there’s some new stuff coming on the horizon?

Andy: I think it will get normal. We’ll stop thinking of it as “media.” That’s a bad word. It implies it’s something you buy to get your message out.

Mike: It will be another channel as ubiquitous as email or the fax machine.

Andy: Yes.

Mike: For those businesses that are just now getting started with social media, what would be the single piece of advice you would give them, even if they are a mid-sized or small corporation?

Andy: It’s the same advice for everybody, which is to just do the little stuff. Pick one thing you can do—whether it’s a Facebook page or a Twitter account or one particular product—and keep it really simple. Don’t spend any money. You’ll find it’s surprisingly easy and you’ll have some nice overall results. All of the politics and the fears and the objections that are getting in the way, they all go away because you can prove that it worked.

More Word of Mouth Marketing

Mike: Andy, this has been a really exciting and interesting conversation. If folks want to learn more about you and your organization, where might they go?

Andy: If you want to learn word of mouth marketing, go to GasPedal and check out our Word of Mouth Supergenius conference, our blogs, newsletters and the like.

If you want to learn about social media for big business, go to SocialMedia.org.

Mike: Andy, I really appreciate you taking some time out of your schedule today and I wish you the best.

Andy: Thanks for having me.

Listen to the full interview below to hear more from Andy.

What do you think about this interview?  Do you agree with Andy? Leave your comments in the box below.

When a service launches with millions of users right out of the gate, we need to take notice. That said, it’s still the early days for Google Buzz. It might be a bit premature to be jumping on this bandwagon with both feet. So what should you do?

In this article I’ll reveal what you need to know about Google Buzz.

The good news is Google Buzz is not particularly complicated or new. Google has used the most basic features from other popular platforms: friends and status updates.

You can post short messages, comment and “like” other people’s messages, plus share links and photographs. All familiar stuff. Your initial friends will be from your Gmail address book and you can find other people with the usual searches for email address and name.

Here’s Google’s launch video for Google Buzz:

What follows are the basic facts and tips so you “know enough” not to get left behind, but not so much that you need to spend the next week learning yet another social networking service!

#1: Got Gmail? You Have Google Buzz

If you have an existing Gmail account, you’re likely either all ready to go or about to be. Google Apps email users are still waiting, unfortunately.

Luckily for me I already had a Gmail account from a while ago that was still working. To get started, you’re going to need that Gmail account, even if you only want it for Buzz.

#2: Get Your Personal Profile

It seems that Google Profiles will be more important going forward.  Profiles is the other service that’s heavily tied into Buzz. You can find mine and fill out your own here.

#3: If You Use Facebook, Buzz Will Be Familiar

As mentioned above, it’s very much like FriendFeed and Facebook.

You add status update messages, links and photographs, and people can comment on them or “like” them. You can comment and like other folks’ stuff in return. It’s all very easy.

#4: Import Your Other Social Sites

In addition to posting links and messages, you can import your blog posts and photographs. You can even import your tweets.

That’s how I find most people are using the service right now. They’re importing their other stuff and spending just a few minutes in conversation and so on, while still dedicating most of their time to Twitter and Facebook.

#5: Listen and Friend First

While you can import all your other content, it might be worth holding off.

Add your friends, browse around and get familiar with the service before rushing headlong into importing all your stuff. Some people are already unfollowing “noisy” people.

It’s going to be a while before the “rules” of this community are ironed out. The best use you can make of it right now is connecting, conversation, and finding cool content.

Interestingly, while most excitement is about Google SEO and sharing content, a lot of people are complaining that conversation threads are moving off blogs and Twitter into Buzz, which makes it a whole new important place to listen to what people are saying.

What I Like About Google Buzz…

1. Buzz is lending itself to real in-depth conversation threads (like in FriendFeed), rather than fleeting but snappy chats like in Twitter.
2. Better signal-to-noise ratio. So far it is growing like Facebook without the “Farmville” rubbish.
3. It’s all very familiar … but does that mean Google has no innovation in Buzz?

So far those three items do not add up to a hugely compelling reason to make this your primary social tool, but it is worth a look.

What do you think about Google Buzz so far? Please share in the comments field below…

What is Geotagging?

Simply put, geotagging is the process of attaching geographical data (longitude and latitude) to photographs, videos, websites, status updates and even emails.  This geotagged data shows where the photos, videos, etc., were created or modified.

Google Maps shows the details for a salad bar in Austin, Texas—aligned on a map using latitude and longitude values.

The technology originally started off as a feature, but entrepreneurs like Dennis Crawley and Naveen Selvadurai anticipated that geotagging would become a much bigger phenomenon. As a result, they created Foursquare with foundations based solely on geotagging.

What’s Foursquare?

Foursquare is a social network fused with a game that anyone can play, from anywhere in the world. It allows people to “check in” to any location they visit. To play, all a person needs is a cell phone that can browse the internet (and a decent signal!).

Foursquare lets users "check in" to locations as they travel, unlock items and complete "to do" lists, creating a game around the service itself.

Players are rewarded for their continued check-ins via a point scheme by acquiring badges and earning status ranks. For example, Foursquare will give the “local” badge to users who check into the same venue more than three times in one week. If that person checks into a location more than anyone else, they will become its Mayor.

Why People Love Using Foursquare.

Foursquare Mayors receive special attention for their loyalty. Wouldn't you reward your most loyal customers?

People love a great game, and surprisingly, Foursquare is exactly that.

When you become the Mayor of a venue, it feels like a real accomplishment. It opens you up to added perks that only you are entitled to. You want to brag about it to your friends and networks. It becomes viral.

A pretty accurate rule of thumb for any business is this: Whatever people find fun and engaging is where your business should be.

Andrew McCormick summed it up perfectly in his article in Marketing Magazine:

“Brands support the service by offering deals to participants based, for example, on the number of times someone ‘checks in’ to their local branch.

The benefits for companies include increased footfall and the recruitment of a network
of brand ambassadors who will pass on recommendations to their friends and Twitter followers. Brands can also gather insights into the behavior of customers and what incites consumers to visit their stores.”

Andrew didn’t mention that Foursquare actually integrates with Facebook as well, so there’s an even tastier proposition for pursuing a marketing strategy that incorporates social geotagging networks.

Why You Should Use Geotagging With Your Marketing Strategy

Foursquare is great for generating a buzz around your brand. You can showcase your offers to a wider audience through viral sharing. It also incentivizes people to visit your business, which leads to buying your products/services.

You should take Internet-based games like Foursquare seriously—they are big business.

For example, according to Technology Talks, in 2009, Zynga earned $145 million in less than 6 months as a result of their flagship Facebook game, Farmville.

Foursquare is growing at a steady rate with a user base of around 150,000 people and it’s definitely gaining momentum with new deals and partnerships…

Who’s Already Leveraging This Geotagging Service?

Recently, Foursquare teamed up with movie producers to promote movies like Valentine’s Day.  Also department stores like Debenhams and fast-food businesses like Domino’s Pizza are now partnering with Foursquare to offer added perks to regular customers.

This is why you need to be thinking of ways you can implement geotagging into your marketing strategy—you should be aiming to get a piece of the action while it’s still buzzworthy and free.

A 5-Step Action Plan for Implementing Foursquare

Registering your business with Foursquare is as easy as 1-2-3.

1. Find the button above on the Foursquare home page to register your business. Click it and follow the onscreen instructions. It’s a very simple, quick process (you don’t need to register to create incentives as you’ll see, but if you do your offers appear on the website and mobile apps).
2. Create materials that advertise your participation with Foursquare such as posters for your storefront and for the walls inside.
3. Advertise your participation on your website, blog, Facebook and Twitter profiles and other social networks.
4. Engage with Foursquare users who visit your business. Thank them for playing and let them feel noticed and appreciated.
5. If you’re serious about engaging your users, you could mention the Mayor each month on your website or blog and maybe even offer added perks.The key is in creating loyal, avid fans who will represent your brand when you’re asleep. If you do this successfully, the return on investment should far overshadow the prizes you offer as incentives.

What if I Don’t Sell Location-based Products or Services?

You could even take it a step further and create working relationships with businesses that complement your product or service. For example, if you have a continuity product or service like web hosting, why not approach a local computer store and organize an offer whereby the Mayor gets a 15% voucher off the monthly premium hosting package?

This way, even if the store wants to sweeten the deal and serve up its own perks as well, it could still leverage your service to make a recurring commission from any customer it refers for you.

It’s a Win-Win Situation.

Even if you don’t have a continuity product or service, or you feel that what you have wouldn’t sell on this platform, you can still learn from businesses like Foursquare.

Geotagging is just a vehicle that Foursquare taps to achieve success. Ingredients that matter are engagement, compulsion and loyalty, among others, which gently guide users into the sales funnel.

If you can replicate the same sentiment that Foursquare users feel when they interact with the service, there’s absolutely no reason why you can’t have the same success.

Do you think there’s potential for your business to offer perks to customers through Foursquare? What are your thoughts on this new marketing strategy? I’d love to hear your comments below!

When setting up the event as an organizer, I highly recommend you leave all the default settings the way they are – that is, allow guests to invite others, upload photos, write on the wall, etc. The reason is that every one of these activities creates news items that go out into the feeds of those individuals and their friends. This is great viral visibility for you and for them. Here is an example of all options you want to check:

And, as an attendee of any event on Facebook, you can easily help create buzz and visibility for both yourself and the event organizer. Win:win!

I do recommend being strategic and mindful about the events you RSVP for. (I’m sure, like me, you get your fair share of non-relevant event invitations!)

Also, when setting up your own events, be sure to choose a really catchy title, subtitle and photo. These three fields are the only ones seen in “Requests” when you invite your friends (and they invite their friends). The small greeting you can include goes out in the email notification, so that’s important too.

Here are my top nine tips for creating buzz as a Facebook Event attendee and/or host.

1.  Always RSVP

If you are attending an event, make sure to RSVP and write a message in the box on the “Request” page.  Here is an example of a personal invite to an event.  The invitee could then write a reply in the box below. If you want to punch it up a bit, you can even record a short video from your computer, letting your friend know you are excited to attend their event.  And then all you need to do is click on the video icon and upload it!

2. Get Noticed

If you RSVP to an event, make sure to write a note on the event wall – whether your RSVP is a yes, no or maybe.  This is great visibility for you!

Also, if it is your event, continue to generate buzz by periodically commenting on your own event wall. When people RSVP and write on your event wall, go write on their wall to thank them personally. Comment on any added photos/videos/links. Each of these activities goes into your mini feed and your friends’ news feeds. I call this strategy “RSV” – radical, strategic visibility.

3. Upload Photos

Make sure to choose an engaging photo for your main event description and add multiple photos related to the event to pique interest.  An engaging photo should be eye-catching, warm, friendly, and inviting. Typically a person’s face is better than logos/images/graphics. You MUST include a photo or your event will have that nasty question mark. And who wants to attend a “?” event?

4. Upload Videos and Links

As mentioned in tip #1, you can record a video and upload it to any of your RSVPs.  If it is your event, you can make a short video explaining what your event is about and upload it to the invite. And just like photos and videos, links are a great way to offer more value as well.  You will want to make sure you include a link for your participants to register if you have an opt-in strategy.  Make this very clear to your participants.

5. Write a Personal Message

This makes your event more personable.  Most people have their email notifications turned on and they’ll get an email with your event title, date, time and your personal message. I also recommend including the time zone in the personal message, because Facebook defaults to your own time zone.

6. Send Out Invites

Click on “Invite People to Come” and invite your friends. This invitation will go into your friends’ “Event Requests.”

7. Spread the Word

Click the “Share” button and “Post to your Profile” and your invite will go on your wall for all to see.

Or use the “Share” button to send an invite to specific friends or lists.

This is my rule (you may want to test your own parameters): I only promote about one event of my own on Facebook every month, so I don’t have any qualms about inviting all friends because my events are virtual (conference calls).  (In this case, I would use tip #6 above and “Invite People to Come” and “Select All” to invite everyone.) For location-specific events, you may want to be more selective.

8.  Tweet About Your Event

Send out tweets with a link to the Facebook event. Preferably not just, “Check out my event! [insert link].” Rather, offer something enticing like, “Learn How to Create a BUZZ With Facebook Events [insert link—use a short URL].”  (Link to either the Facebook Event page or your registration page.)

Also include the link in your Facebook status updates periodically and mention your event on Plurk, LinkedIn, Plaxo, FriendFeed, Ping.fm – whichever platforms you’re active on and have followers/friends! Your friends and followers will happily pass the snipped link on for you.

9.  Experiment With Social Ads

Promote your event with Social Ads and every time someone RSVPs, their name and photo may appear alongside your ad. Experiment with a weekly/monthly budget and see what happens.

10. Send Out Reminders

As the event date approaches, be sure to gently remind people who have not yet registered that there’s still time.

Wow, that was a lot to cover!  I hope you find value in these tips!

What do you think? Did you learn something new about Facebook Events? What has your experience been so far with Facebook Events? Share your thoughts in the Comments box below.

Social media is no more a one-off playground for brands than television advertising, direct mail campaigns or customer relationship management programs. It’s serious business and should be treated as such.

The following question then becomes relevant: “How do we think about social media strategically?” The good news is that it’s not that difficult, provided your planning team has an understanding of two things and a healthy grounding in another.

The two essential knowledge bases you’ll need are an understanding of the social media tools available (from blogs and social networks to wikis and beyond) and the philosophical foundations to be successful in social media (think share, not sell). The healthy grounding should be in the 5 essential pillars of a social media campaign.

This is the point in the post where most social media marketers would throw out a standard list of five things to guide your social media thinking that generally parallels the marketing mix variables you’re used to. Product, place, price, promotions and public relations can be a starting point. You can even define your product, your target audience, your competition, environmental factors and your metrics or measures of success.

But to take full advantage of your social media efforts and drive buzz, business or both, read on.

Social Media Examiner’s
5 Essential Pillars of a Social Media Campaign:

1. Connectivity

If you aren’t connected to your consumers, and conversely they are not connected to you, then social media success is impossible.

Whether you have customer service chat available on your website, a support forum, commenting enabled on the company blog or even a company presence on Twitter, you must have a connecting point for your customers to find you. Social media is about conversations. Conversations cannot be had if you’re nowhere to be found.

Being connected doesn’t just mean you throw up a form on your website, though. It means you have a person or persons monitoring conversations about your brand online, answering questions, even if the questions weren’t posed directly to them. Connectivity means not just being plugged in, but also being turned on.

2. Generosity

If you’ve read anything about social media on- or offline, you’ve probably heard the phrase, “Give to Get.”

Online social media is an almost identical environment to a social gathering offline. People gravitate to individuals, groups or conversations they feel they can get the most out of. By providing something of value to your customers, or potential customers, in your online activities, you earn trust. The more trust you earn, the more influence you’ll have.

Generosity requires a cultural shift, however, in the way most marketers think. You cannot be generous to others if your top priority is selling more stuff. That is selfish.

You have to approach the online consumer with the attitude that you have something of value to provide, free of charge. In exchange for that, you hope to build and strengthen relationships with others. Those relationships, over time, will equal a much higher return on investment than one-off, one-time customers.

3. Honesty

Have you ever heard a politician or professional athlete respond to a reporter’s question with, “No comment?” It appears as if they’re hiding something, doesn’t it?

If what you’re doing in social media is building relationships, you can’t build them without honesty.

If your product is made with a lesser material than your competitor’s, don’t hide it. Either get better material or find a positive reason it’s made that way (e.g., it’s cheaper, thus saves consumers money).

If the company makes a mistake and has to recall a product, simply say, “We made a mistake. We’re very sorry.” As long as you mean it, people will believe you.

And you don’t have to suddenly treat confidential company information with open records policies, either. The public is a lot smarter than you think. When sensitive information is in question, simply say, “I’m sorry. That’s information we don’t talk about outside the company for competitive reasons.” That answer is honest. “No comment?” Not so much.

4. Personality

If you had to boil successful communication in the social media realm down to an essence, it would be to be human. Consumers flocked to social networking sites and blogs to get away from one-way blasted marketing messages hurled at them all day.

By visiting only the websites they want to visit and finding like-minded consumers to share recommendations and conversations with in social networks, the public has created a new environment for communications—one that requires you, even as a company, to be human.

To put it simply, people want to talk to another human being when making buying decisions, discussing products and services and discovering new products and services. You cannot have a conversation with a logo, a building or a company. You have conversations with human beings.

5. Imagination

Social media is much like a social event. But after a while, social events or conversations with the same groups of people become stale and predictable. The conversations that last are those where at least one person always has something new to say, a never-ending stream of stories or jokes.

Approach your planning as if you’re the person who will keep the life in the party. Develop an editorial calendar for website or blog content and brainstorm a contest, promotion or game for customers and fans to engage with on a monthly or quarterly basis. Remember that you’re building relationships, but, like dating or even marriage, you have to be creative to keep the relationship fresh and invigorating.

Your Turn

If you think through the 5 Essential Pillars of a Social Media Campaign, you’ll at least be well on your way to success in social media. But these are meant to be guidelines, not rules. What other topics or areas have you found equally as important to social media success? How are you using your imagination to keep campaigns fresh and alive? Inspire your fellow readers with a comment.

“Photo Credit: ‘Supreme Court Pillars‘ (CC) by David Paul Ohmer on Flickr.”