Are your customers advocates for your brand or business?

Want to improve customer satisfaction and advocacy?

To find out how to turn customers into advocates, I interview Joey Coleman.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

Joey Coleman joins us today. He’s a customer advocacy consultant and coach who has worked with Hyatt Hotels, NASA, and Zappos. Joey’s also a frequent keynote speaker and leads workshops on the customer experience and the customer journey.

Joey explores what it takes to turn a customer into an advocate.

You’ll discover the phases that lead to advocacy.

podcast 209 joey coleman customer advocacy

Listen as Joey Coleman shares what marketers need to know about customer advocacy and how to get people talking about your brand or business.

Share your feedback, read the show notes, and get the links mentioned in this episode below.

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Altimeter Group‘s recent research reveals that integration, staffing, advertising and measurement are all key areas of focus for social media strategists in 2011.

Jeremiah Owyang, industry analyst and Altimeter Group partner who focuses on customer strategy, recently delivered the keynote Social Business Forecast: 2011 The Year of Integration. He offered some extremely valuable survey results, insights and advice for businesses looking to expand their social media plans in 2011.

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