Event Staff Resource Page

Your role and shift can be found here.

Quick links: Diagrams | Concierge Resources | Registration Resources | Room Host Resources | Lunch Team | Midway Resources | Hornblower Networking Cruise | Online Resources | Trainings | Customer Service Training | Take the Volunteer QuizYour Support Team


San Diego Convention Center Map
Downtown San Diego Map

Concierge Resources

Common Questions – Coming Soon
Concierge Placement Map

Support Team:
Jay – (816) 392-0475

Registration Resources

On-Site Check In – Coming Soon
Script – Coming Soon
Script-Speakers/Sponsors – Coming Soon

Room Host Resources

Room Host Assignment
Room Host Role and Check List

Support Team:
For Rooms 28ABCD, 28 E, 29AB: Brian 858-484-0240
For Rooms 29CD, 30A, 30BC: Jeramiah 619-701-2288
For Rooms 30DE, 31ABC, 32AB, 33ABC : Nicole 209-329-0159
Speaker Support: Liz 858-245-7211 or Wade 276-701-9623

Lunch Team

Lunch Options
Table Talk Information
Table Talk Diagram
Meetup Room Information
Meetup Room Diagram

Midway Resources

Bingo Instructions & Diagram
USS Midway Diagram
USS Midway Entrance Diagram
USS Midway Quick Facts & Common Questions

Hornblower Networking Cruise

Transportation Details
Hornblower Diagram

Online Resources

Attendee Information Page
Detailed Agenda
Agenda Spreadsheet
Speaker Photo and Bios
Networking Resources
International Resources
Staff Information Packet


Volunteer Training

This video reveals all the tips and tricks for becoming an “above and beyond” hero at this year’s conference.

Customer Service Training

Watch this recording with Mark Oelze and Phil Mershon as they discuss a simple six-step process for diffusing volatile customer service situations. The points are applicable in life and at the conference. This tool in your toolbelt will make you a shoe-in for the Above and Beyond award!

Take the Volunteer Quiz

Please take this short 20-question open-book quiz before Weds, April 13th. An 80% passing score is required, but it shouldn’t take you too long. And you might even laugh a couple times. We ask all volunteers to take this whether it’s your first or fourth time volunteering.

Take our online test

Your Support Team

Event Support: Jaci – (650) 996-0161
Editorial information: Lisa Jenkins – (509) 552-9520
Sponsor/Media Information: Emily Crume – (949) 444-8459
Phil Mershon’s assistant: Joanne Watt – (307) 421-2925
Mike Stelzner’s assistant: Jennifer Ocheltree – (760) 889-7219

Be an “Above and Beyond” Hero

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