How does your business respond to customer concerns and inquiries?
Do you have a social customer care plan in place?
To explore how to improve customer care for your business, I interview Dan Gingiss.
More About This Show
The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.
In this episode, I interview Dan Gingiss, author of Winning at Social Customer Care, head of global social media at McDonald’s, and host of the Focus on Customer Service podcast.
Dan explores the most important qualities of social care representatives.
You’ll discover tools to make providing social customer care easier.
Social Customer Care: Apps and Processes for Success featuring insights from Dan Gingiss on the Social Media Marketing Podcast.
Share your feedback, read the show notes, and get the links mentioned in this episode below.
Listen now: Play in new window | Download (Duration: 42:31 — 39.3MB)
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