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Are your customers advocates for your brand or business?

Want to improve customer satisfaction and advocacy?

To find out how to turn customers into advocates, I interview Joey Coleman.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

Joey Coleman joins us today. He’s a customer advocacy consultant and coach who has worked with Hyatt Hotels, NASA, and Zappos. Joey’s also a frequent keynote speaker and leads workshops on the customer experience and the customer journey.

Joey explores what it takes to turn a customer into an advocate.

You’ll discover the phases that lead to advocacy.

podcast 209 joey coleman customer advocacy

Listen as Joey Coleman shares what marketers need to know about customer advocacy and how to get people talking about your brand or business.

Share your feedback, read the show notes, and get the links mentioned in this episode below.

Listen Now

You can also subscribe via iTunes, RSS, Stitcher, or SoundCloud.

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social media how toHave you heard about the new Twitter Dashboard?

Wondering how to use it to manage your Twitter presence?

If you’re using Twitter for a business of any size, you’ll want to check out the new features Twitter Dashboard offers.

In this article, you’ll discover how to use Twitter Dashboard to better manage your Twitter marketing.

manage twitter marketing with twitter dashboard

Discover how to use Twitter Dashboard.

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social media how toDo you want to see how social media impacts your business?

Want to learn how Google Analytics can help?

In this article you’ll discover four ways you can use Google Analytics to measure the impact of your social media marketing.

google analytics report social media impact

Discover four ways to use Google Analytics reporting to measure social marketing impact.

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social media how toDo you want to get more out of your video content?

Have you tried pinning videos on Pinterest?

With a little creativity, you can use video content from YouTube, Facebook Live, Snapchat, or your website to drive traffic from Pinterest.

In this article, you’ll discover three tips for pinning videos to Pinterest.

use video on pinterest

Discover three tips for pinning video on Pinterest.

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social media how toEver want to share pictures from your camera roll on Snapchat?

Interested in resharing your best snaps?

Snapchat now lets you publish multiple snaps and pictures from your camera roll in a single story-like Memory.

In this article, you’ll discover how to use Snapchat Memories to publish more content on Snapchat.

reshare snaps with snapchat memories

Discover how to improve your marketing with Snapchat Memories.

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social media how to Do you run or help promote a local business?

Interested in taking advantage of the latest gaming craze?

Pokémon Go is close to topping the number of daily users on Twitter and average time spent on the Facebook app. That’s why it’s time for your business to capitalize on it.

In this article, you’ll discover how you can boost your business’s social media engagement with Pokémon Go.

use pokemon go for business

Discover eight ways to use Pokémon Go to boost your business.

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social media how to Are you looking for new ways to use live video?

Have you considered using Facebook Live to host an on-screen walkthrough?

Using Facebook Live from your desktop opens up a new world of marketing possibilities.

In this article, you’ll discover how to broadcast with Facebook Live using free open-source software.

broadcast facebook live on desktop for free

Discover how to use Facebook Live from your desktop for free.

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social media tools Wondering where confident, successful marketers get their training?

Are time and resources for training on the back burner due to time or travel constraints?

Are you constantly juggling the need to execute with the need to learn before you leap?

Social media marketing is a constantly evolving industry. The changes make it exciting, but they also make it difficult.

find out where successful online marketers get their training

Find out where successful online marketers get their training.

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social media researchWelcome to our weekly edition of what’s hot in social media news.

To help you stay up to date with social media, here are some of the news items that caught our attention.

What’s New This Week

Reddit Announces New Ad Offering: Reddit introduced Promoted User Posts, a new ad offering that gives marketers the ability to sponsor user-generated posts on Reddit’s platform. According to the announcement from Reddit, this new ad offering “will essentially let an advertiser identify an organic post that they find especially relevant to their brand or product and promote that in the Sponsored unit.” In turn, the author of the post will be notified and asked to give their expressed “opt-in approval” before their post can be used as part of a branded initiative. Reddit confirmed that the Promoted User Posts “will go live on Thursday, August 4.” In the meantime, the site is preparing for this update by “speaking with mod teams ahead of time before any user promoted posts go live in their subreddits.”

areddit promoted user post ad

Reddit offers this “hypothetical example” of its upcoming Promoted User Posts and notes that “Jenga is not a real advertiser at this time.”

Tumblr Launches Ads and Announces Monetization Features: Tumblr announced that “later this year,” its users will be able to “start making money from their blogs” with ads. While this “opportunity will be available to any eligible Tumblr,” the site assures users that they will have the option to “turn off on blog advertising in settings if [they are] not comfortable with it.” Tumblr is “still working out the details of the partner program,” so no launch date has been announced yet.

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